Tandartspraktijk Jan van Galen

Visiting this place twice a year for the last four or five years, always satisfied. Markela is the best hygienist I ever had.

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friendly, professional staff and quality service!

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Ik heb een fantastische tandartshygieëniste (weet haar naam niet precies maar ze is een Argentijnse. Ze is aardig maar vooral voortreffelijk.

(Translated by Google)
I have a fantastic dental hygienist (don't know her name exactly but she is Argentinian). She is kind but above all excellent.

Markela Tzouveli is an amazing expert! I'm very satisfied and recommended 🙏🏼

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Great place, clean, has staff that speaks in English and I had a small emergency and they fit me in within 24 hours. A little on the pricier side but worth it for a good service. Definitely recommend!

Just had the easiest cleaning I’ve ever experienced with Nadia Ajaya at Lassus Tandartsen. I have a bit of gum recession that can make cleanings rather painful. Not only did she hear me out when I explained those concerns, but she walked me through what she was doing every step of the way, explaining why, and addressing the things she saw causing these issues and how to approach it differently. It ended up being the least painful cleaning I’ve ever had! When I mentioned a problem I have been having with tmj dysfunction, she ensured my ability to be seen by a specialist that very evening, of her own volition. Thank you so much, Nadia!

Kwam bij deze locatie omdat ik een tandarts wilde die dichter bij mijn huis zit. Heb ik spijt van. Ik kwam voor mondhyiene afspraak en controle. De behandelaar sprak geen Nederlands en legde niks uit van wat ze deed. De tandarts sprak ook gebrekkig Nederlands en lachte me uit toen ik hem een serieuze vraag stelde. Ik heb sinds de behandeling ook last van 2 tanden. Ik raad deze plek niet aan!

(Translated by Google)
Came to this location because I wanted a dentist closer to my home. I regret it. I came for a dental hygiene appointment and check-up. The practitioner did not speak Dutch and did not explain anything about what she was doing. The dentist also spoke poor Dutch and laughed at me when I asked him a serious question. I have also had problems with 2 teeth since the treatment. I don't recommend this place!

Heel fijn geholpen door Erol, de mondhygiënist. Ik was erg gespannen maar hij nam de tijd, legde alles duidelijk uit en was extra voorzichtig. Bedankt Erol!

(Translated by Google)
Very nice help from Erol, the dental hygienist. I was very tense but he took his time, explained everything clearly and was extra careful. Thanks Erol!

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Always have a great experience. They have also recently upgraded the rooms. I never look forward to a cleaning, but hygienist Erol Cevik always does an excellent job and takes care to make me feel at ease.

No respect this place

Extremely disappointed and frustrated.

I had a routine check appointment and when I booked a made sure (multiple times) to confirm that I would have the cleaning routine appointment AND be seen by the dentist.

Why did I check multiple times?
1) Because last time I wasn't seen by the dentist as 'I hadn't explicitly asked' when booking my appointment.
(I've been a patient there for almost 3x years and I never needed to before but okay lesson learned.) And
2) because I have a very stressful schedule and limited availability at the moment. So I made extra sure when booking the appointment cause I knew it wouldn't be feasible for me to come back for 3x months.

To my surprise, when I went to my appointment I was told by the hygienist, that the dentist would not be available to see me and that I would need to come back. I explained that would be very difficult and was told that the dentist had a root canal in progress so she would not have time.
She wouldn't have time to see me even though 1) I had booked an appointment and 2) I was there before she picked up the patient with the root canal (couldn't I be quickly seen before the root canal began then?). When I asked this.. I was told I should have booked a back to back appointment INSTEAD of a combination appointment to ensure the dentist would see me.
How would I even know that as a patient? As I asked explicitly several times to be seen by the dentist.. shouldn't that be on the receptionist to inform me of or arrange?

I wasn't offered any alternatives until I tried offering solutions. I wanted to know when the root canal would be done and if I could be seen after as I didn't mind waiting. It would be preferable than coming back as I was already there. I was told she had other patients to see (even though I was also one of those patients).
I was then given a rough timeline of when the dentist might be done and was told I could try staying around and ask the dentist if I could be seen. I tried asking for the hygienist to check with the dentist but she was refusing to. But why would I as the patient be the one asking and not any of the staff working there?
The hygienist's reasoning was that if she said no at the beginning for a 5min check then it's most likely a no. I didn't even know at that point the check would only take 5 mins which made me even more frustrated.. cause for sure the dentist should have seen me before picking up the root canal patient. Not only was their time management bad, but so was their prioritization. Instead of keeping the other patient waiting for a few minutes it made more sense to them that I book a whole different appointment.

Lessons for this practice:
1. They don't care about patients, and have no respect for your time. Clearly see people as expendable.
2. Even if they make a mistake from their end, it will be on you to offer and make a solution. Not them.
3. They are polite and understanding, I have to appreciate that.. but words with no actions don't hold value.

Hele slechte service en doen absoluut niet wat jij wenst. Onvriendelijk ook. Zeker de vrouwelijke tandarts.

(Translated by Google)
Very poor service and absolutely do not do what you want. Unfriendly too. Especially the female dentist.

Omdat ik kiespijn had en mijn eigen tandarts niet bereikbaar was wegens overdragen van zijn praktijk zocht ik naar een spoedtandarts. Ik kwam bij de Jan van Galenpraktijk uit. Helaas moest de kies eruit, want het gat was helemaal tot aan het bot. Hij vroeg of ik ermee akkoord ging. Ik merkte dat hij een man was van weinig woorden. Ik vond het goed, dan was ik ervan af. Het was een forse ingreep en na afloop kreeg ik van hem een brief mee met info over nazorg. Thuis aangekomen bleek die brief in het Engels te zijn! Daar ergerde ik mij aan, ik woon in Nederland en vond het heel vervelend om moeite te doen om dit te lezen, terwijl dit belangrijk informatie was.
De volgende keer had ik een afspraak voor de intake. Hij maakte foto's met wel modernere apparatuur dan mijn vorige tandarts van mijn gebit en keek het zelf ook na. Hij vond dat ik veel tandsteen had, wat zelfs ook onder mijn tandvlees wad en verwees mij door naar de mondhygiënist in de praktijk. Dat leek mij een pijnlijke behandeling en ik vroeg mij af of dit wel nodig was? Ik ben nooit bij een mondhygiënist geweest. Sowieso nooit voor tandsteen, laat staan dat dit onder mijn tandvlees moet gebeuren! Mijn vorige tandarts maakte altijd mijn tanden schoon bij elke behandeling. Ik vond het jammer dat deze tandarts mij heel weinig info hierover gaf op mijn vragen; hoe zit het met verdoving? Ja je wordt wel verdoofd, maar mijn vraag was of mijn hele mond verdoofd kan worden? Hoe gaat het te werk, hoe komt hij onder mjjn tandvlees? Wat voor apparaat gebruikt hij? Wordt het geen bloederige massa in mijn mond? Krijg ik geen vreselijke napijn hierdoor? Kan ik wel normaal eten daarna? Gaan juist mijn tanden niet daardoor los zitten? Al die vragen kwamen juist thuis naar boven..
Ik heb amper info hierover gehad en denk er serieus over om die afspraak af te zeggen en om een second opinion aan te vragen. Dit was nooit aan de orde geweest en dit lijkt mij een rigoreuze behandeling die niet nodig is. Of is dit om de portemonnee te spekken?
Tandsteen weghalen kan nog, maar zo rigorous? En jammer dat er amper info hierover wordt gegeven.

(Translated by Google)
Because I had a toothache and my own dentist was unavailable due to transferring his practice, I looked for an emergency dentist. I ended up at the Jan van Galen practice. Unfortunately, the tooth had to be removed, because the hole was all the way to the bone. He asked if I agreed. I noticed that he was a man of few words. I thought it was good, then I was done with it. It was a major procedure and afterwards I received a letter from him with information about aftercare. When I got home, the letter turned out to be in English! That annoyed me, I live in the Netherlands and found it very annoying to make the effort to read this, while this was important information.
The next time I had an appointment for the intake. He took pictures of my teeth with more modern equipment than my previous dentist and also checked them himself. He found that I had a lot of tartar, which was even under my gums and referred me to the dental hygienist in the practice. That seemed like a painful treatment to me and I wondered if it was necessary? I have never been to a dental hygienist. Never for tartar anyway, let alone if this has to be done under my gums! My previous dentist always cleaned my teeth with every treatment. I thought it was a shame that this dentist gave me very little information about this in response to my questions; what about anesthesia? Yes, you will be anesthetized, but my question was whether my entire mouth can be anesthetized? How does it work, how does it get under my gums? What kind of device is he using? Won't it be a bloody mess in my mouth? Won't this give me terrible after-pain? Can I eat normally afterwards? Won't that cause my teeth to become loose? All those questions just came up at home...
I have barely received any information about this and am seriously considering canceling that appointment and requesting a second opinion. This had never been an issue and this seems to me to be rigorous treatment that is not necessary. Or is this to pad the wallet?
Removing tartar is still possible, but so rigorous? And it's a shame that hardly any information is provided about this.

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Great practice, friendly and gentle dentist who spoke prefect english. I needed an emergency appointment, which they arranged with 12hrs notice. Not expensive. Highly recommended.

So extra people are working there! Explaining everything, and very gentle! I dont know how anyone can complain. Beautiful dentists are making world class service there. Prices are regular, never saw to big bill to pay, even for root canals

Lang laten wachten op mijn beurt en alles behalve vriendelijk ontboden toen ik eindelijk geholpen kon worden. Niet eens een verklaring voor de vertraging. Als ik te laat was gekomen, was er wel anders gereageerd. Hier kijkt men vooral heel graag chagrijnig en spreekt men vooral zo min mogelijk met de patiënt.

Ik heb er spijt van dat ik hier patiënt ben geworden.

(Translated by Google)
I had to wait a long time for my turn and was anything but friendly when I could finally be helped. Not even an explanation for the delay. If I had been late, the reaction would have been different. Here people mainly like to look grumpy and speak to the patient as little as possible.

I regret becoming a patient here.

Erg goed behandeld

(Translated by Google)
Treated very well

Seriously? Checkup costs me 200euro? How could you charge for 200EURO JUST FOR A CHECKUP?

I removed 2/4 of my wisdom teeth here. The surgeon was great and patient with me and my fear. Too bad he chopped a filling from my other tooth while pulling the wisdom one out. But he fixed it a few days later for no extra charge. I was supposed to come again to remove the other 2 wisdom teeth, but they canceled my appointment just a few days in advance. It was unfortunate as i had booked my flight to come back from holidays exactly on the day of the appointment (27th of dec). I called the receptionist to reschedule, she was barely trying to find a solution for me, such as looking for availability at another surgeon or other dental clinics in their chain like Lassus. I had to ask for all these and i had to repeat myself a couple of times and not to mention the lack of empathy or responsibility for the inconvenience. A simple apology would have been nice.

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Het is altijd een plezier om langs te gaan bij Tandartspraktijk Jan van Halen. De deskundigheid, professionaliteit en goede sfeer draagt zeker bij aan mijn uitstekende ervaring.

(Translated by Google)
It is always a pleasure to visit Jan van Halen Dental Practice. The expertise, professionalism and good atmosphere certainly contributed to my excellent experience.

Kind, professional, caring team. Really good service and automatic connection to your health insurance. These dentist are each superstars! Highly recommend.

Ik ben vandaag hier geweest en ik ben heel tevreden met de behandeling/ resultaat.
Dankzij Dr.Erlon. Tot volgende keer.
Echt aanrader.

(Translated by Google)
I was here today and I am very satisfied with the treatment/result.
Thanks to Dr.Erlon. See you next time.
Highly recommended.

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Was opzoek naar een nieuwe tandarts .Als ik dit zo lees moet ik hier niet wezen aju.

(Translated by Google)
Was looking for a new dentist. If I read this, I shouldn't be here.

Beste mensen, zoek een andere praktijk.

Deze tandartsenpraktijk richt zich niet tot de patiënt. Hier zien ze je als wandelend euro biljet.

Mijn aller eerste afspraak strak op tijd aanwezig, komen ze pas 20 minuten nadat ik eigenlijk aan de beurt zou moeten zijn. Prima, kan gebeuren.

Kom ik zelf 3 minuten later aan dan gepland mag ik weer rechtsomkeer met ondertussen €5 in de parkeerautomaat. “De tandarts werkt met een heel strak schema” kreeg ik te horen, terwijl ik zelf bij de vorige afspraak mooi 20 minuten mocht wachten.

Telefonisch en per mail zijn ze ook amper te bereiken, altijd de terugbel functie moeten gebruiken. Wel handig als je dan ook daadwerkelijk terug gebeld wordt.

Mij zijn ze kwijt, voordat ik hier al mijn hard verdiende centen kwijt ben aan deze amateuristische organisatie.

(Translated by Google)
Dear people, find another practice.

This dental practice does not focus on the patient. Here they see you as a walking euro note.

I arrived on time for my very first appointment, but they only arrived 20 minutes after my turn was supposed to be. Fine, it can happen.

If I arrive 3 minutes later than planned, I can turn around again with €5 in the parking meter. “The dentist works on a very tight schedule,” I was told, while I was allowed to wait 20 minutes at the previous appointment.

They are also barely reachable by telephone and email, so you always have to use the call-back function. It is useful if you actually receive a call back.

They will lose me before I spend all my hard earned money on this amateurish organization.

Excellent dental practice!
I managed to get an appointment at short notice as I was travelling through Amsterdam. My problem was sorted professionally and with care.
All the staff and the dentist were very friendly, helpful and professional - Thank you!

staff is professional informative and will be visiting them again soon.

Een spoedafspraak gepland om 9.45u vanwege hevige kiespijn. Er werd mij continu verteld dat ik nog eventjes 10 minuutjes moest wachten. Ondertussen werden alle andere patiënten die later aankwamen dan mij geholpen. Een uur (!) moeten wachten om vervolgens weer te horen dat ik over een aantal minuten aan de beurt ben. Uiteindelijk weggegaan zónder hulp en mét pijn. Allemaal dankzij de arrogante vrouw die bij de receptie zit !!! Ik raad deze tandartspraktijk ten zeerste af!

(Translated by Google)
An emergency appointment scheduled for 9:45 am due to severe toothache. I was constantly told that I had to wait another 10 minutes. In the meantime, all other patients who arrived later than me were helped. Had to wait an hour (!) only to be told that it would be my turn in a few minutes. Ultimately left without help and in pain. All thanks to the arrogant woman sitting at the reception!!! I highly recommend this dental practice!

Absolutely horrible place, they burned my mouth with chemical disinfectant because they 'forgot' to rinse out their tubes before cleaning my teeth. They replied to my previous review that they did not burn my mouth but caused 'some irritation in the mouth that might felt like burning'. I leave it to the reader of this review to determine whether vomiting white/bluish foam for half an hour, not being able to eat solid food for several days and having to remove blisters from your mouth for 2 weeks is deemed 'some irritation'. I was in pain for 2 weeks due to the fact that they rinsed my mouth with chemical disinfectant instead of water. They did not apologise for what they did and even tried to blame it on me, when that didn't work they indicated they did nothing wrong and followed procedure. They indeed offered compensation of 150 euro, which after all that I have had to endure is nothing and I chose to put my energy elsewhere. I did not want to post this review, but friends said I had an obligation to warn other people. So here goes: stay far far away from this place!

Ik heb zeer gemengde gevoelens over deze tandartsenpraktijk.

De eerste jaren kwam ik hier en was ik hier zeer tevreden. Totdat mijn vaste tandarts Regine naar een andere praktijk ging. Dat was werkelijk de beste tandarts die ik ooit heb gehad.

Ik ben hier voor corona voor het laatst geweest en toen begon de ellende.

Ik heb mijn tandartsverzekering en ben naar de mondhygienist gegaan, deze heeft echter een fluoride behandeling op de factuur gezet welke ik altijd heb geweigerd.

Ik gebruik al jaren geen fluoride ivm een allergische reactie die ik met fluorhoudende tandpasta krijg.

Ik krijg vervolgens een rekening van een infomedics. Een rekening die ik weiger te betalen. Het betrof 17,50.

Ik heb mijn bezwaren kenbaar gemaakt en dit bij de praktijk neergelegd. Echter geeft de assistente aan dat dit nu bij infomedics ligt en reeds uithanden is gegeven.

Prima, ik ga in bezwaar en 17,50 wordt een dagvaarding. Ik was op dat moment niet instaat naar de rechtbank te gaan in verband met omstandigheden. En wordt veroordeelt tot betalen van ruim 500 euro.

Ik weiger dit te betalen. Ik heb de dienst niet afgenomen en ben tot op de dag van vandaag boos over het feit dat de praktijk stug blijft in deze nep vordering.

En toen begon de ellende pas echt.

Dit voelt als diefstal dus ik geef Dental Factory een kans dit te herstellen.

schrijf de vordering van de oorspronkelijke 17,50 weg en los hiermee de zaak op, ik ben namelijk niet van plan 1500 plus te betalen voor iets wat ik niet heb gehad.

Ik heb altijd mijn tandartsrekeningen betaald en kan zeggen dat dit tussen 2012 en 2019 zo'n 2000 euro is geweest.

Zo niet, dan sta ik een keer heel boos in de praktijk en dan zal ik zelf een oplossing vinden voor dit probleem.

(Translated by Google)
I have very mixed feelings about this dental practice.

I came here the first few years and was very satisfied. Until my regular dentist Regine moved to another practice. That was truly the best dentist I have ever had.

I was last here before corona and then the trouble started.

I have my dental insurance and went to the dental hygienist, but he added a fluoride treatment to the bill, which I always refused.

I haven't used fluoride for years because of an allergic reaction I get with fluoride-containing toothpaste.

I then receive a bill from infomedics. A bill I refuse to pay. It was 17.50.

I have made my objections known and submitted them to the practice. However, the assistant indicates that this now lies with infomedics and has already been outsourced.

Fine, I will object and 17.50 will become a summons. At that time I was unable to go to court due to circumstances. And is ordered to pay more than 500 euros.

I refuse to pay this. I did not purchase the service and to this day I am angry about the fact that the practice remains stiff with this bogus claim.

And then the trouble really started.

This feels like theft so I'm giving Dental Factory a chance to fix this.

Write down the claim for the original 17.50 and resolve the matter, because I do not intend to pay 1500 plus for something I did not have.

I have always paid my dental bills and can say that this amounted to about 2000 euros between 2012 and 2019.

If not, I will be very angry in practice one day and then I will find a solution to this problem myself.

I am highly satisfied with the quality of the service this dentist practice provide.

Jammer kom ik op me afspraak aan tandarts ziek geen belletje geen mail en een wijf achter de balie die ook geen moeite neemt of overlegd of ik even ertussen kan (schoonmaak van 10 min) jammer
Mij zijn jullie kwijt

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Too bad I come to my dentist appointment sick, no call, no email and a woman behind the counter who doesn't bother or discuss whether I can take a break (cleaning of 10 minutes) too bad
You've lost me

I really like my new dentist Leire Gomez I like the new location, closer to my home.

Excelente atención por parte del personal. En especial Leire, la odontóloga española❤️ explicando con mucha paciencia y dedicación. Las instalaciones también muy buenas.

top ervaring. erg vakkundig.

(Translated by Google)
top experience. very skilled.

Very satisfied with the service. They were able to fit me last minute in a same day appointment slot, the staff was knowledgeable and polite, and the result of the service was very good

Somehow they have found my email address and spamming me with emails

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Good team and very helpfull in case of emergency

Kind, careful and very professional!

15 jaar bij mijn oude tandarts max 1 vulling ieder 4 jaar. Kom hier en Narel wil meteen 5 vullingen doen. Er klopt duidelijk iets niet. Genadeloos voor beetje geld, en dat met mensen hun tanden waar we nog 50 a 80 jaar nog mee moeten leven. De 2 vullingen die ik haar heb laten doen heeft ze ook slecht, vormloos en oneven gevuld, kan niet normaal eten. En toen ze wist dat ik bij haar weg wilde maar wel de 2 vullingen juist wilde hebben belde ze mij dat ze ziek zou zijn en afspraak niet door ging, geloof er niks van.

(Translated by Google)
15 years with my old dentist, max 1 filling every 4 years. Come here and Narel immediately wants to do 5 refills. Something is clearly wrong. Merciless for a little money, and with people's teeth that we will have to live with for another 50 to 80 years. The 2 fillings I had her do were also poorly filled, shapeless and uneven, and she cannot eat normally. And when she knew that I wanted to leave her but wanted to get the 2 fillings correct, she called me that she was sick and the appointment was canceled, don't believe it.

Great place. Clean. Professional and courteous staff. Pricey but, you get what you pay for.

Erol, hygienist, is a great asset to the staff and has made my visits to the clinic pleasant. A real pro who takes pride in his work and having happy patients.

I have been a patient there for 3 years now and always had an excellent experience and treatments. Very professional team, very clean, a lot of availability for appointments and flexibility.

Hele fijne tandartsen die waarmaken wat zij zeggen..vriendelijk, zorgzaam en helder in de uitleg ! Speciale dank aan Rick Wennekes van Edel Tandtechniek voor de goede (na)zorg en William Papa voor de pijnloze behandeling !!

(Translated by Google)
Very nice dentists who live up to what they say...friendly, caring and clear in their explanation! Special thanks to Rick Wennekes from Edel Tandtechniek for the good (after) care and William Papa for the painless treatment!!

Great service, as part of Lasus dentist chain. Appointments with certain specialists can take a few weeks but that is reasonable.

Zeer goede en comfortabele service, allemaal dankzij Dr. Saeed en Yasser voor hun professionele zorg.

(Translated by Google)
Very good and comfortable service, all thanks to Dr. Saeed and Yasser for their professional care.

Very pleased with service, must compliment a dental gnathologist Natália who helped me today and her work was completely painless. Everything was explained to me before hand and they even sent me approximate cost so I knew what to expect. I can recommend it to everyone.

They look for customers not patients !!!
Rude personnel & doctors that just treating people as customers not patients and their only aim is how to make additional treatment in order to charge more.
Insane charges without prior consent.
If not insured for dental you might have to sell everything you own to pay them.
As their name suggests is a “money” factory not dentists respecting patients.
They operate as a high profit industry not as doctors.

disappointed, poor services, specially with emergence situations.

Very bad customer service. I went for a checkup because I had tooth ache. They sent me to another dentist, saying they can't do it. Oke, I get that. They made an appointment for me. I went to the other dentist, they only took pictures and sent me back to Dental factory. Mind you I had to pay, for every appointment. A few days after the appointments, I get a bill for €42, €73,83 & €16. All the while nothing has been done yet, every time just a picture was taken & the same consult. I'm very disappointed in them & I don't think I'll be using there services anymore.

I was treated by Dr. Loayza and her amazing assistant Lila.
From the moment I’ve entered the praktijk you get a warm greeting from the ladies at the front desk.
I am not a fan of dentists and had not a great experience in the past.
With Dr. Loayza and Lila it was very pleasant, since the intake with taking her time and explanation about the procedures.
Highly recommend it, thank you!

Ik kom hier altijd graag maar na de verbouwing schijnt t zo te zijn dat het apparaat waar je gebit mee wordt gespoeld blijkbaar ijskoud water geeft. Dit wordt je even tussen neus en lippen door verteld als je al op de stoel ligt. Natuurlijk super pijnlijk en onacceptabel voor een patient met gevoelige tanden. De reiniging was dan ook niet gelukt bij mij. Hoe kan het dat daar niks aan wordt gedaan? Dit kan je toch niet maken naar patiënten toe? Onbegrijpelijk.

(Translated by Google)
I always enjoy coming here, but after the renovation it seems that the device used to rinse your teeth apparently produces ice-cold water. You will be told this in passing when you are already lying on the chair. Of course super painful and unacceptable for a patient with sensitive teeth. The cleaning was therefore not successful for me. How is it possible that nothing is being done about this? You can't do this to patients, can you? Incomprehensible.

De communicatie laat zwaar te wensen over. Zowel telefonisch als via de mail zijn ze zeer moeizaam te bereiken. Op de vraag waarom mij 46e werd belast terwijl ik 5 minuten bij de tandarts was geweest, na een uur te hebben gewacht kreeg ik simpelweg geen antwoord. Geen respons op de meerdere mails die ik heb gestuurd.
Tandarts was overigens ook erg kortaf en heeft mij 0 informatie verschaft. Als het dan een intake is, waarom niet de tijd nemen voor een patiënt? Je wordt behandeld als nummer en ze reageren hier op Google alsof ze met je willen overleggen, maar dat is tegenovergestelde van wat ik heb ervaren.

Heel veel gedoe en negatieve gevoelens aan over gehouden. Heb mij direct weer uitgeschreven!

(Translated by Google)
The communication leaves much to be desired. They are very difficult to reach both by telephone and by email. When asked why I was charged 46th while I had been to the dentist for 5 minutes, after waiting an hour, I simply did not receive an answer. No response to the multiple emails I sent.
The dentist was also very short and provided me with 0 information. If it is an intake, why not take the time for a patient? You are treated like a number and they respond here on Google as if they want to consult with you, but that is the opposite of what I experienced.

A lot of hassle and negative feelings were left behind. Unsubscribed immediately!

Ik sta letterlijk 30 min aan de lijn en niemand neemt op.. zaterdag middag en zondag ochtend nee. Iemand anders aan die wel zin in heeft 0

(Translated by Google)
I literally stand on the line for 30 minutes and no one answers... Saturday afternoon and Sunday morning no. Recommend someone else who is interested in 0

Great- really looked after my toddler after his accident. Compassionate helpful staff.

Ik had jaren lang angst voor “de tandarts” maar sinds ik bij deze praktijk zit heb ik totaal geen angst meer!
Zowel de receptionistes als de assistentes en zeker mijn tandarts, Nikica Vale, zijn zo ontzettend vriendelijk en nemen door middel van praten en vragen alle angsten van je af.
Er moest best wat gebeuren bij mij, maar alle afspraken zijn op zeer korte termijn achter elkaar gepland. Ondanks ik nog maar 4 keer (waarvan tussen de 1e en 2e afspraak ruim n half jaar zat) bij de praktijk ben geweest, herkennen de receptionistes en mijn tandarts me en dat heeft al een heel ander gevoel dan als je je voelt als patiënt nummer 89.
Ik wil vooral Nikica Vale en de receptionistes heel erg bedanken en voortaan ga ik zonder tegenzin naar de tandarts 😁😁😁
P.s. Wat is de praktijk ontzettend mooi geworden!

(Translated by Google)
I was afraid of “the dentist” for years, but since I started working at this practice I no longer have any fear at all!
Both the receptionists and assistants and especially my dentist, Nikica Vale, are so incredibly friendly and take away all your fears by talking and asking questions.
I had quite a bit to do, but all appointments were scheduled one after the other at very short notice. Even though I have only been to the practice 4 times (of which there was more than half a year between the 1st and 2nd appointment), the receptionists and my dentist recognize me and that has a completely different feeling than if you feel like patient number 89. .
I would especially like to thank Nikica Vale and the receptionists and from now on I will go to the dentist without any reluctance 😁😁😁
P.s. The practice has turned out to be so beautiful!

Een tandarts praktijk in huiselijke sfeer. Na jaren eindelijk een tandarts praktijk gevonden te hebben die je erg op je gemak stelt en ook nog tijd voor je hebben. Zij leggen alles uit wat zij gaan doen en geven goede advies. Ik raad ook iedereen aan die wat angst kan hebben voor de tandarts, om dan bij deze tandarts praktijk een bezoek te brengen. Het heeft mij erg veel geholpen, ook geen last meer. Tandarts mevrouw L. Gomez mijn heldin!

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A dental practice in a homely atmosphere. After years, I have finally found a dental practice that makes you feel very comfortable and also has time for you. They explain everything they are going to do and give good advice. I also recommend anyone who may have some fear of the dentist to visit this dental practice. It has helped me a lot, and I no longer have any problems. Dentist Mrs. L. Gomez my heroine!

... always problem always ... If they forgot dentures what should be reddy for day when u come to remove all teeth. When u need to fill up your dentures they do job okay they say next day come at 16 your dentures will be reddy now agine i lost 1h of W8 for information then my teeth are not reddy . I do not recommend it, maybe nice people, but for treating the patient in this way I should not give even 1 star

World class dental service, with normal prices for uncovered insurance customers. Fast appointments, very nice people working there

Ik houw niet van tandartsen maar in deze praktijk werd ik goed en snel geholpen.
Dus voor mij toppers.

(Translated by Google)
I don't like dentists, but in this practice I was helped well and quickly.
So tops for me.

Waited 45 min minutes for the dentist and in the end she told me I had to wait even longer. I left without seeing her. Waste of my time.

Wat een zaak! Een tandartspraktijk (eigenlijk geen praktijk maar een professionele dienstverlener) die klantenservice begrijpt. Zeer bekwaam personeel. Mondhygiënist is top, zachte aanpak en heel schoon, geen spanning meer in de stoel. En zo fijne ruime openingstijden. Echte aanrader.

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What a case! A dental practice (not actually a practice but a professional service provider) that understands customer service. Very competent staff. Dental hygienist is top, gentle approach and very clean, no more tension in the chair. And such nice extended opening hours. Highly recommended.

Heb mij maandag ingeschreven en donderdag uitgeschreven omdat ik geen prettige kennis making heb ervaren. Vond de tandarts zelf nogal onbeschoft, en onbehulpzaam.

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I registered on Monday and unregistered on Thursday because I did not have a pleasant introduction experience. Found the dentist himself quite rude and unhelpful.

Fantastic dental services in Amsterdam. Recently renovated, clean and modern equipment. Both the dentist and hygienist I saw were very friendly and spoke perfect English. The admin staff is also very helpful!

Prettig geholpen! Eigen tandarts was gesloten en kon hier terecht. Snel, schoon en vriendelijk.

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Nice help! My own dentist was closed and I could go here. Fast, clean and friendly.

Ik ben niet tevreden over deze praktijk! Ik had een afspraak gepland voor een behandeling. Ik kwam netjes aan bij de praktijk en krijg te horen dat ik de afspraak heb geannuleerd. Toen ik aangaf dat ik dat niet heb gedaan, kwamen ze er achter dat ze het zelf hebben gedaan zonder mij hiervan op de hoogte te stellen! De reden was dat er geen intake was gepland, maar alleen maar een behandeling. Dit hadden ze van te voren toch kunnen bedenken voordat ze een afspraak gingen inplannen. Als je een fout maakt en het toch inplant laat het mij dan netjes van te voren weten. Als ik zomaar niet verschijn op een afspraak zouden jullie wel kosten in rekening brengen, maar andersom gebeurt er niks. Dit is echt slordig en zonde van mijn tijd. Als ik het wist was ik er niet helemaal naar toe hoeven gaan. Ik maak ook geen afspraak meer bij jullie.

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I am not satisfied with this practice! I had an appointment scheduled for treatment. I arrived at the practice and was told that I had canceled the appointment. When I indicated that I didn't do that, they found out that they did it themselves without informing me! The reason was that no intake was planned, but only treatment. They could have thought of this in advance before scheduling an appointment. If you make a mistake and schedule it anyway, please let me know in advance. If I just don't show up for an appointment, you would charge costs, but otherwise nothing happens. This is really sloppy and a waste of my time. If I knew, I wouldn't have had to go all the way there. I will no longer make an appointment with you.

very good

Honestly I feel like I have been completely scammed. I had to do 3 cavities and 1 root canal, ended up paying about 1500€. Moreover, the treatments were done poorly, i had pain persisting after getting treated, and even had to go back to adjust a filling that broke after 2 days.
I was advised to see a specialist (which costed me 300€ more than what they said it would). Ridiculous, if I knew this was the level I would have never choose to go. 100% do not recommend

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I’ve just had my teeth cleaned by Erol and I highly recommend him to everyone. He’s passionate about his profession and it shows. He explains very well what he’s about to do and what you can do to maintain your teeth as well. What I especially appreciated was his gentle touch. Very quickly you notice how he makes sure you have the least amount of inconvenience which also helps you relax throughout the procedure. That’s why I also recommend him to anyone who has fear of going to the dentist. I’ve made sure to book my next appointment with him!

Hun behandeling is erg prettig, vooral de tandarts, Yasser, die veel ervaring heeft, vooral in het uitleggen van de details ik ben erg tevreden.

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Their treatment is very pleasant, especially the dentist, Yasser, who has a lot of experience, especially in explaining the details I am very satisfied.

Dental Factory verschaft zichzelf werk door eerst schade aan te richten, en vervolgens rekeningen te sturen voor vervolgbehandelingen (zonder de schade op te lossen).

Na het plaatsen van een spiegel tegen mijn gehemelte is schade ontstaan waar ik al maanden last van heb. Voor vervolg-onderzoeken heb ik terwijl anders was afgestemd rekeningen ontvangen en Dental Factory is niet van plan deze terug te nemen. Ze ontkennen nu ook wat er gebeurt is. Volledig onbetrouwbaar en ze kiezen vooral voor eigen gemak na het maken van een domme fout met veel gevolgen voor mij.

(Translated by Google)
Dental Factory creates work for itself by first causing damage, and then sending bills for follow-up treatments (without solving the damage).

After placing a mirror against the roof of my mouth, damage occurred that has been bothering me for months. I have received invoices for follow-up examinations while otherwise agreed and Dental Factory does not intend to take these back. They now also deny what happened. Completely unreliable and they mainly choose their own convenience after making a stupid mistake with many consequences for me.

Na een erg vervelende ervaring met Dental Factory voel ik de behoefte me hierover uit te spreken. Standaard-controles zijn hier prima, maar als het wat moeilijker wordt, lijkt het niet te kunnen en wordt je klacht ONTZETTEND slecht afgehandeld.
Een kunsttand die al 20 jaar op z'n plek zat, verzocht ik om te laten vervangen. Na het zetten viel deze er zomaar uit na 3,5 maand (!) en moest ik dezelfde behandeling nogmaals ondergaan. De twee behandelingen bij elkaar opgeteld was €235,14. Ik kwam hierdoor boven mijn aanvullende verzekering, waardoor ik een deel zelf moest betalen, evenals de halfjaarlijkse controle die daarna plaatsvond. Mijn vraag was simpel: Graag zou ik begrip voor de situatie willen zien en daar een goede oplossing voor vinden, want ik ben het er niet mee eens om twee keer de volle mep te moeten betalen.
Vervolgens heb ik ruim 2 maanden (van 8 juli tot 10 september (!)) contact gehad met de praktijkmanager Nadine. Zij reageerde niet of laat en ging inhoudelijk heel slecht op de e-mails in, wat niet hielp aangezien de deadline van de openstaande factuur zo wel snel dichterbij kwam. Op 10 september waren we akkoord dat Dental Factory de factuur van de laatste controle (€90,51) zou crediteren, maar ik zou het wel eerst moeten betalen. Vervolgens is alleen het deel van de tandarts (€22,91) teruggestort en niet die van de mondhygiëniste. Expres van Nadine? Dat staat natuurlijk in schril contrast met de eerder genoemde €235,14 en hier was ik niet mee akkoord gegaan. Hiermee wéér Nadine gemaild, waarop ik een laffe e-mail terugkreeg dat ze het vervelend vond dat ik niet tevreden was met de afhandeling van de klacht. En verder niks!
Nu mijn klacht nog steeds openstaat sinds 8 juli en er in mijn optiek nog STEEDS geen gepaste oplossing is, voelde ik mij genoodzaakt het op deze manier te doen. Graag zou ik in contact komen met iemand anders dan Nadine om dit te bespreken en wél tot een oplossing te komen. Daarnaast hoop ik niet dat andere klachten op deze manier behandeld worden, want dat kan in deze tijd echt niet. Het herzien van de klachtenafhandeling zou daarom voor Dental Factory enorm voordelig uit kunnen pakken.
Graag zie ik een reactie tegemoet op deze review. Ik ben bereikbaar op de bij jullie bekende gegevens.

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After a very unpleasant experience with Dental Factory, I feel the need to speak out about this. Standard checks are fine here, but when things get a bit more difficult, it doesn't seem possible and your complaint is handled VERY poorly.
I requested that an artificial tooth that had been in place for 20 years be replaced. After installation, it just fell out after 3.5 months (!) and I had to undergo the same treatment again. The two treatments added together was €235.14. This put me in excess of my additional insurance, which meant I had to pay part of it myself, as well as the six-monthly check-up that took place afterwards. My question was simple: I would like to understand the situation and find a good solution, because I do not agree with having to pay the full price twice.
I then had contact with the practice manager Nadine for more than 2 months (from July 8 to September 10 (!)). She did not respond or responded late and responded very poorly to the emails, which did not help as the deadline for the outstanding invoice was quickly approaching. On September 10, we agreed that Dental Factory would credit the invoice for the last check (€90.51), but I would have to pay it first. Subsequently, only the dentist's part (€22.91) was refunded and not that of the dental hygienist. Express from Nadine? This is of course in stark contrast to the previously mentioned €235.14 and I did not agree with this. I emailed Nadine again, after which I received a cowardly email saying that she found it annoying that I was not satisfied with the handling of the complaint. And nothing else!
Now that my complaint is still open since July 8 and in my view there is STILL no appropriate solution, I felt compelled to do it this way. I would like to get in touch with someone other than Nadine to discuss this and find a solution. In addition, I hope that other complaints will not be treated in this way, because that is really not possible at this time. Revising the complaint handling could therefore be extremely beneficial for Dental Factory.
I would like to receive a response to this review. I can be reached at the details known to you.

Not all personal are experienced and needs guidance from other specialists, leaving the patient to wait until someone is available.
And for some reason always their solution is implants.

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I had an infection which got out of hand really fast, even while using antibiotics. Was able to make an appointment here for the next day (a Saturday) and got helped really well. Not too formal and really professional. I was explained what was going to happen, it was done pretty fast, and afterwards got a recipe for the pharmacy for some extra strong pain killers. And not too expensive either. Thanks!

Zit hier nu al een tijdje
In eind juli wortelkanaal behandeling laten doen. Aan een tand die niet meer te redden was
Daar kwam ik zojuist achter toen ik weer in de stoel lag om het af te laten make... de mevrouw die mij hielp zuchten wat en zei deze is niet meer te redden. Kortom de tandarts die de wortelkanaal behandeling ge start is. Had m toen er al uit moeten trekken.. er was zelfs een foto van gemaakt. Nu ga ik de kosten van de laatste start behandeling niet betalen.. en de kosten die er vandaag bij zijn gekomen ook.wel jammer want vind het verder een super tandarts zeker wel een aanrader. Verder heb ik geen enkele nadelig iets mee gemaakt.

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Been here for a while now
Have root canal treatment done at the end of July. To a tooth that could no longer be saved
I just found this out when I was lying back in the chair to have it finished... the lady who helped me sighed a bit and said it could no longer be saved. In short, the dentist who started the root canal treatment. Should have pulled it out then... a photo was even taken of it. Now I'm not going to pay the costs of the last initial treatment... and the costs that were added today too, which is a shame because I think it's a great dentist and definitely recommended. Other than that I haven't had any adverse experiences whatsoever.

Gisteren gebeld met spoed omdat ik pijn had aan mijn verstandkies, vandaag geholpen! Tandarts is erg vriendelijk en heel erg behulpzaam.
zeker aanrader !!

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Called urgently yesterday because I had pain in my wisdom tooth, helped today! Dentist is very friendly and very helpful.
definitely recommended!!

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Efficient, friendly and welcoming. I was impressed with the attention to detail, and that each and every aspect of my appointment was explained clearly to me.

Ok so, I saw this super fancy and credible looking clinic while I was walking towards home so I decided to register and move my dental services here.

It was amidst the lockdown when I made an appointment and was really a challenge to make one. I booked 2 services - cleaning and filling. When I finally came to Dental Factory, I was expecting to get the services I booked which is pretty normal however, my expectations turned into a nightmare

First, the dentist did only the upper part of my teeth. Basically, I felt that she was trying to prolong the process so she could in the end tell me that she can only clean the upper part, but who does this? Number 1: We are in the period where booking an appointment is so difficult and Number 2: I have to go out with only the upper part of my teeth cleaned? Unbelievable.

Second was the most traumatizing experience. Instead of getting fillings, the 2 dentists consumed my whole time just by taking pictures of my teeth, gums and even a portrait shot of me using atleast 3 different types of camera (By the way, I found out from a Dutch friend that this is a trick to get you charged big time but little did I know that you can always say no to this. Usually they will not ask and you’ll think that this will just take 5mins but not, so be careful.)

Had to book another appointment for the rest of the services (which of course will be in 2-3months) they advice which will cost me almost 3000 euros. In the end, I walked away feeling so shocked about the whole experience with just my upper teeth cleaned.

Wait, and there’s more… they are charging me an extra cost.

How is this normal?

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Super fijn geholpen en gerustgesteld door Sara, die de tijd nam om alles rustig uit te leggen en gewoon heel aardig en lief overkwam. Na 6 jaar Berlijnse tandartsen die altijd super gehaast zijn, een groot verschil.

(Translated by Google)
Very nice help and reassurance from Sara, who took the time to explain everything calmly and just seemed very nice and sweet. After 6 years of Berlin dentists who are always in a super hurry, a big difference.

Ontzettend tevreden en blij dat ik me hier heb ingeschreven. Helaas door omstandigheden ongeveer 8 jaar niet naar de tandarts geweest, hierdoor echt weer een angst opgebouwd waardoor de drempel om naar de tandarts te gaan alleen maar groter werd.
Ben zeer vriendelijk en duidelijk ter woord gestaan. De tandarts kon me goed op m´n gemak stellen en gaf tussendoor ook hoe of wat aan. Ben nog niet 100% van m´n angst af. Maar heb inmiddels in 3 maanden tijd 2 gaatjes laten vullen en een wortelkanaalbehandeling ondergaan en ben zo blij dat ik dat hier heb laten doen. Vanaf nu netjes 6 maanden op controle en wil niets meer van andere tandartsen weten. Echt heel blij en opgelucht ontzettend bedankt. Ik zal jullie zeker aanbevelen.

(Translated by Google)
Extremely satisfied and happy that I registered here. Unfortunately, due to circumstances I have not been to the dentist for about 8 years, which really built up a fear again, which only increased the barrier to going to the dentist.
I was very friendly and spoke clearly. The dentist was able to put me at ease and also explained how and what to do in between. I haven't gotten rid of my fear 100% yet. But I have now had 2 cavities filled and a root canal treatment in 3 months and I am so happy that I had it done here. From now on I will have a check-up for 6 months and I don't want to hear anything from other dentists anymore. Really very happy and relieved, thank you very much. I will definitely recommend you.

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Goede service.

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Good service.

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Both the dentist and the hygienist that I see are excellent, accommodating and really provide a top class service. Really, really great with expats living in Amsterdam. The facilities feel like a 5star hotel and even with corona restrictions they do their utmost to help from the reception staff to the support staff and everyone in between.

De gene die mijn hielp

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The one who helped me

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Aanvankelijk zeer tevreden over deze tandarts, 2 jaar geleden zeer snel en vriendelijk geholpen. Prijzen lijken wat hoog, maar als je goed geholpen wordt dan mag dat wat mij betreft een prijs hebben. Na 2 onprettige ervaringen qua klantvriendelijkheid en behulpzaamheid is het voor mij tijd om een andere tandarts. Ga niet meer 30 min extra rijden om slecht geholpen te worden.

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Initially very satisfied with this dentist, 2 years ago he helped very quickly and friendly. Prices seem a bit high, but if you get good help then that should be worth it as far as I'm concerned. After 2 unpleasant experiences in terms of customer friendliness and helpfulness, it is time for me to find another dentist. Don't drive an extra 30 minutes to get poor service.

Ik ben onlangs overgestapt naar deze praktijk en ben erg tevreden over de gebitsreiniging van Erol en de controle van Sara. Ze zijn erg professioneel en nemen echt de tijd voor je. Ik raad deze praktijk zeker aan.

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I recently switched to this practice and am very satisfied with Erol's dental cleaning and Sara's check-up. They are very professional and really take the time for you. I definitely recommend this practice.

I am very dissapointed... very poor service, I came in for a hygiene treatment. The receptionist was very rude, after my treatment I came to the reception again to pay my bill, I was a bit surprised by the amount as I am a student. I payed the amount and received the printed bill. I ask the receptionist if she is able to change my address as I am insured in another country and in order to get the money back the address needs to be changed. She sighed and rolled her eyes when I asked her this inquiry ( frankly very unprofessional to sigh at a customer's request, after they have paid A LOT!!!) She did not do a big effort and told me it was not possible, I do not get why it is not possible to change and address on a bill in order for me as a student to receive the money back from my insurance. Thank you very much Dental Factory, you just lost a customer!

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After visiting Dental Factory several times, I can finally say I am not afraid going to the dentist. The staff is very professional and listens to your concerns.
Narmina Hüseynov is very skilled, attentive to detail and goes extra mile to make sure the client is satisfied with the excellent care.

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Ik zocht een tandarts en kwam bij Dental Factory terecht. Ik heb geen spijt, dat ik ben overgestapt naar deze praktijk.
Vriendelijk,duidelijk, kundig , een vaste tandarts.
Ik raad een ieder aan in Amsterdam die op zoek is naar een tandarts die aandacht en tijd heeft voor jou. Dental Factory is top.
Dankzij Dental Factory, heb ik het merendeel van mijn tanden behouden en heb een beugel en geen volledige prothese.
Dental Factory is top.
JAN, DANK JE WEL.

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I was looking for a dentist and ended up at Dental Factory. I have no regrets that I switched to this practice.
Friendly, clear, knowledgeable, a regular dentist.
I recommend it to anyone in Amsterdam who is looking for a dentist who has attention and time for you. Dental Factory is great.
Thanks to Dental Factory, I have kept most of my teeth and have braces and not full dentures.
Dental Factory is great.
JAN, THANK YOU.

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I've been in pain for two days and when I called them, they gave me an appointment within half an hour...I was handled by Narel Loayza Cadima, who was very kind, attentive and thorough explaining what was going on behind the pain. I also had a chat with the assistant, who was also friendly and kind. Thank you!

Every thing was perfect, thank you Mina and Nikica!

Professional, fast, polite

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Vriendelijk en zeer vakkundig. Tijdens de afspraak werd mijn probleem meteen verholpen

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Friendly and very professional. My problem was resolved immediately during the appointment

Kom hier al heel lang goede tandartsenpraktijk kan altijd terecht word denk ik al 40 jaar door J v d Waals behandeld top tandarts ben ook wel eens door andere tandarts geholpen om dat Jan er niet was mondhygiënisch doe n goed werk fijne praktijk

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Been coming here for a long time, good dental practice can always be found, I think, been treated by J v d Waals for 40 years, top dentist, I have also been helped by other dentists because Jan was not there, good dental hygiene, good work, great practice

I contacted Dental Factory about my condition/problem and I got an appointment scheduled in a few days time on the same day and it was all very professional and easy. After the consultation I was scheduled for 2 deep cleaning sessions with Marlou Pleijsier on a very short waiting time!

My gums were very infected and swollen, but her professional approach made the whole experience very painless and her advice on dental hygiene and overall care of the patient were absolutely spot on. Today was my last session and my gums are already feeling a lot better and less swollen! My teeth are also significantly cleaner and I am very happy with the result! I strongly recommend Marlou Pleijsier for your dental hygiene concerns and procedures!! And in general Dental Factory for your dental care! Super friendly, super professional and international friendly! 😉

Amazing service,professional and friendly environment! I highly recommend it!Sara is an awesome tantarts!

Twee keer bij Erol in de stoel gelegen. Deze man heeft plezier in zijn werk en dat is te zien in het eindresultaat.

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Twice in Erol's chair. This man enjoys his work and it shows in the end result.

I used to be ambassador of this clinic and used to recommend it to so many people, but I have to write this post today. Never ever go there for dental hygiene treatment! Never. Ever. I have 100% the same story as one of the commentators bellow - preventive dental cleaning turned into execution and my lower tooth was damaged. I had to make another appointment to check what’s happened - dentist said “if i will put more material, i need to drill more of your tooth”. With slight polishing I was sent away. Tooth is still sensitive to even breath and is NOT ok. Yet I have to pay for both procedures - for execution itself and checkup after it. Receptionist promised to look on my case and call me back, yet 3 days later it did not happen.
If you want to save your nerves, tooth, money and time, go to dental hygienist ELSEWHERE!

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Schandalig deze praktijk. Is ook te lezen aan de verschillende reviews hier. Mijn broertje zijn afspraak werd zomaar eind december door de praktijk afgezegd waardoor hij 200 euro van zijn budget niet meer kon gebruiken. Ze bieden geen alternatief of iets, want hun tandarts was ineens "ziek". Uiteindelijk heeft mijn broertje dus letterlijk maandenlang een premie betaald waar hij niet optimaal gebruik van heeft kunnen maken, 200 euro zo in de prullenbak. Eerst mogelijke afspraak kon hij dan pas de 2e week van januari maken, dan heeft hij dat budget natuurlijk niet meer (kan je gebruiken tot 31 dec). Heb lopen mailen en bellen met ze, maar telkens werd mij gezegd: tjah, zo is het nou eenmaal gelopen. Echt walgelijk!

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This practice is scandalous. Can also be read from the various reviews here. My brother's appointment was suddenly canceled by the practice at the end of December, meaning he could no longer use 200 euros from his budget. They don't offer an alternative or anything, because their dentist was suddenly "sick". In the end, my brother literally paid a premium for months that he was not able to make optimal use of, 200 euros in the trash. He was only able to make the first possible appointment the 2nd week of January, then of course he no longer has that budget (you can use it until December 31). I emailed and called them, but each time I was told: well, that's just how it happened. Really disgusting!

Very efficient and professional! I would recommend anytime!

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Ik kom hier nooit meer terug en zou ook NIEMAND aanraden om hier naar een mondhygieniste te gaan. Om een lang verhaal kort te maken, de deskundigheid en klantgerichtheid is ver te zoeken. De mondhygieniste in kwestie maakte een van mijn tanden stuk door haastig en onzorgvuldig te werk te gaan, hierdoor had ik een gat tussen mijn twee onderste voortanden en mevrouw heeft mij zo de deur uit laten gaan!! Mijn lijmresten van mijn spalkje verwijderde ze niet goed waardoor mijn onderste voortanden ruw en pijnlijk aanvoelde. Onder het mom van "ik heb geen tijd meer" en "je moet dat gat maar met je tandarts regelen" werd ik weer weggestuurd. Schandalig hoe ik ben ben behandeld!!!!!!

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I will never come back here and would not recommend ANYONE to go to a dental hygienist here. To make a long story short, the expertise and customer focus are hard to find. The dental hygienist in question broke one of my teeth by working hastily and carelessly, which left me with a gap between my two bottom front teeth and the lady sent me out straight away!! She did not remove the adhesive residue from my splint properly, which left my lower front teeth feeling rough and painful. Under the guise of "I don't have time anymore" and "you should arrange that hole with your dentist" I was sent away again. It's outrageous how I was treated!!!!!!

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I'm very satisfied with the cleaning by hygienist Marlou Pleijsier.

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Prettige sfeer in de praktijk. Erg goed geholpen door de mondhygiënist, Erol.

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Pleasant atmosphere in the practice. Very good help from the dental hygienist, Erol.

Heel slecht en achterbaks

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Very bad and underhanded

Recommended (also) for expats who need full communication in proper English. Very professional care service and great dental health education received from a friendly staff.

Superlieve mensen!

(Translated by Google)
Super sweet people!

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Vriendelijke ontvangst en een goede zaak dat de behandelend tandarts mij i.v.m. een dubbele kaakontsteking liever verwees naar een kaakspecialist.

(Translated by Google)
Friendly welcome and it is a good thing that the treating dentist treated me because of... a double jaw infection would rather be referred to a jaw specialist.

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Super fijne sfeer en kundige vakmensen, stellen je erg op gerust indien je wat zenuwachtig bent!
Hele prettige behandeling!

(Translated by Google)
Super nice atmosphere and skilled professionals, who put you at ease if you are a bit nervous!
Very pleasant treatment!

Fijne praktijk. Zeer bekwame professionals in een relaxte setting!

(Translated by Google)
Nice practice. Highly skilled professionals in a relaxed setting!

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Snel afspraak kunnen maken en langs kunnen komen toe mijn dochtertje met haar voortandje op de rand van de glijbaan terecht was gekomen. Vriendelijke mensen en erg goed met mijn kindje.

(Translated by Google)
I was able to quickly make an appointment and come by when my daughter ended up with her front tooth on the edge of the slide. Friendly people and very good with my baby.

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Great experience and a great set of dentists. Very happy with the treatment.

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The practice is alright and it has the best dentist ever!

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Great, excellent, friendly and professional service. I'm sure I'll continue to come here for sure.

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I am very pleased, friendly dentist and receptionist, I had to make an emergency appointment I made it in the morning and I was able to go in the night that day,I was very happy with that because I was in pain. Very professional and friendly.

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Harstikke tevreden met de tand verzorging.

(Translated by Google)
Very satisfied with the dental care.

Very competent dentists, friendly dental assistants!

Professioneel, vriendelijk en duidelijk.

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Professional, friendly and clear.

prima mondhygieniste!

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great dental hygienist!

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Zeer snel een spoed afspraak kunnen inplannen voor een afgebroken tand waar door mijn zenuw bloot lag. Goed geholpen met een wortelkanaal behandeling, voor de ingreep van te voren goed op de hoogte gebracht van de werkwijze. Behandeling liep voorspoedig en ik ben blij met het resultaat.

Veel dank

(Translated by Google)
I was able to schedule an emergency appointment very quickly for a broken tooth that left my nerve exposed. Well helped with a root canal treatment, well informed in advance of the procedure about the procedure. Treatment went well and I am happy with the result.

Many thanks

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Very good and positive experience, despite the fact that I am scared of going to the dentist. Very professional

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very welcoming staff

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Thank you 😊 I had a best experience, my doctor was very neat man, hear my every complain and trying to help and make minimum pain. I had am emergency appointment and from first visit saw the results. And very affordable price 👌my doctor is Roan Ploumen! Highly recommend!

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Great service, really good dental care also for expats! It’s easy to register, easy to arrange an appointment and all of my appointments started on time. I can definitely recommend it!

Also, almost completely painless :)

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Perfecte ontvangs en behandeling.
Zeer klantvriendelijk!

(Translated by Google)
Perfect reception and treatment.
Very customer friendly!

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Dit is hands down de beste tandarts die ik tot u toe heb gehad. Ze zien geen gaatjes die er "niet" zijn, oftewel, ze werken eerlijk. Ik kon dezelfde week terecht voor een intake en heb drie dagen daarna, op een zondag twee behandelingen gekregen voor een afgebroken kies en een standaard mondreiniging. Ze zijn zo vriendelijk en heel professioneel. Ik ben echt heel tevreden met ze en raad ze zeker aan! Jullie zijn echt schatjes <3

(Translated by Google)
This is hands down the best dentist I have ever had. They don't see holes that are "not there", in other words, they work honestly. I was able to go for an intake the same week and three days later, on a Sunday, I received two treatments for a broken tooth and a standard mouth cleaning. They are so friendly and very professional. I am really satisfied with them and definitely recommend them! You guys are really sweethearts <3

Highly recommended, they were able to assist me with my emergency on short notice.
I was able to get a time within 24 hours from contacting them.
Professional, friendly, and perfect english.

I'm fairly scared of dentists, everything about going there makes me very uncomfortable and tense. So I'm not an easy client. They are very friendly, they communicate very well in regard to what they are doing and why and last but least the results are great. I had a broken tooth fixed and had my teeth cleaned twice by now and I'm going to come back for sure.

Ik kwam in het weekend langs met zenuwpijn omdat ik niet bij mijn eigen tandarts terecht kon en werd door zowel de tandarts als de receptioniste bijzonder vriendelijk bejegent. Ze waren meedenkend en empathisch en er is meteen actie ondernomen voor een spoedwortelkanaalbehandeling die vervolgens zeer vakkundig is uitgevoerd. Ik was er erg blij mee!

(Translated by Google)
I came in at the weekend with nerve pain because I could not go to my own dentist and was treated very kindly by both the dentist and the receptionist. They were cooperative and empathetic and immediate action was taken for an emergency root canal treatment, which was then carried out very professionally. I was very happy with it!

Deskundig en vriendelijk personeel.
Duidelijke uitleg over behandeling.
Top tandarts !

(Translated by Google)
Knowledgeable and friendly staff.
Clear explanation of treatment.
Top dentist!

Onprettige ervaring: aan de telefoon met een aardige receptioniste besproken of ik de hoge intake-kosten kon voorkomen door in een keer doorverwezen te worden naar een kaakchirurg. Vervolgens op mijn afspraak ongemakkelijk geconfronteerd en ondervraagd door een geagiteerde en beledigde tandarts over het gesprek dat ik met receptioniste had over hun prijzen - die dat kennelijk intern had doorgevoerd in een soort klanten rapportage.

(Translated by Google)
Unpleasant experience: I discussed on the telephone with a nice receptionist whether I could avoid the high intake costs by being referred to a dental surgeon at once. Then at my appointment I was awkwardly confronted and questioned by an agitated and offended dentist about the conversation I had with the receptionist about their prices - who had apparently implemented this internally in a kind of customer report.

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great service and friendly dentist

Ik ben hier terecht gekomen in een weekend doordat ik met spoed geholpen wilde en moest worden ivm een ontstoken wortelpunt.(ondraaglijke pijn)
Ik kon na bellen diezelfde zondag middag nog terecht na het spreekuur.
Inmiddels meerdere afspraken verder (doordat het nogal een ingewikkeld en lang verhaal was bij mij) kan ik zeggen dat ik echt ontzettend blij ben met de hulp die ik hier heb ontvangen. Ik ben door twee verschillende endodontologen geholpen die beide echt ontzettende vak mensen zijn. Ik las eerdere reviews over het feit dat er niet goed Nederlands gepraat werd. (Ik begreep ze overigens altijd prima.) En who cares? Echt.. als je een probleem hebt gaat het om wat ze kunnen! En jeetje, deze mensen konden echt wat! Ik heb me geen moment gestoord aan het feit dat ze misschien niet allemaal vloeiend Nederlands spraken. Ik kon ze niet genoeg bedanken voor wat zij voor mij hebben betekend. Ik heb opgeteld uren in de stoel gelegen, wat echt niet leuk is.. maar ook wel geruststellend.. niks werd afgeraffeld! Ik ben een wandelend reclame bord geworden voor deze twee endodontologen.

(Translated by Google)
I ended up here on a weekend because I wanted and needed urgent help due to an inflamed root tip. (unbearable pain)
After calling, I was able to go after consultation hours that same Sunday afternoon.
Several appointments later (because it was quite a complicated and long story for me) I can say that I am really very happy with the help I received here. I was helped by two different endodontists, both of whom are really great professionals. I read previous reviews about the fact that Dutch was not spoken well. (I always understood them fine, by the way.) And who cares? Really... if you have a problem it's about what they can do! And boy, these people could really do something! I was not bothered for a moment by the fact that they might not all speak fluent Dutch. I couldn't thank them enough for what they have done for me. I spent hours in the chair, which is really not fun... but also reassuring... nothing was rushed! I have become a walking billboard for these two endodontists.

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Slechtste praktijk ooit! Leugenaars en bedriegers. Niemand praat of verstaat Nederlands. Je vraagt om een bepaalde behandeling en ze geven je een andere waar je dan vervolgens voor moet betalen. Neem het van mij aan, dit zijn oplichters!

(Translated by Google)
Worst practice ever! Liars and cheaters. Nobody speaks or understands Dutch. You ask for a certain treatment and they give you another one that you then have to pay for. Take it from me, these are scammers!

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Very satisfied with the doctors and the service. Definitely some small points for improvement.

It says it's open Sunday, I'm trying to make an apoiment, they say it's closed, so what is opening hours for if is not updated

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Not ok at first
After they see my review they call me and made my dental work ok

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Had a very nice experience for a rather severe root canal treatment.

Personeel is aardig, en de mondhygiëniste is een vakbekwame engel maar de laatste jaren heb ik geen twee keer achter elkaar dezelfde tandarts gehad. Ik kijk het nog even aan, maar als het zo doorgaat dan ga ik me oriënteren op een praktijk met minder verloop.

(Translated by Google)
The staff is nice, and the dental hygienist is a skilled angel, but in recent years I have not had the same dentist twice in a row. I'll keep an eye on it for a while, but if it continues like this, I will look for a practice with less turnover.

I would highly recommend this place! I'm terrified of the dentist, haven't been to the dentist in 5 years, but i am being guided and eased into the process step by step in the best way possible. Thank you Rogier, assistent (sorry forgot her name!) And staff!

My name is Dennis Gyamfi, footballer at Leicester City in the English premier league, I was very conscious about my teeth and have looked everywhere to do composite bonding, I came to Amsterdam for Christmas holidays and was recommended to come to Dental Factory by a player and was amazed at how quick they booked in my first check up appointment and got it done 2 days after, I love my teeth and and Dr Saeed Tekko took his time and even worked over his hours to make sure my teeth were perfect, I definitely recommend this dentist I’m all there services.
Thank you

Dennis Gyamfi

So far I have been here twice and I am very impressed. Everyone is friendly and the service is good. I would recommend this dentist.

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supergoed geholpen, heel vriendelijk.

(Translated by Google)
very helpful, very friendly.

The crew was very professional and helped me out with an emergency the day it happened. Would definitely recommend them to other expats!

Goede en betrouwbare tandarts. Leve Jan van der Waals.

(Translated by Google)
Good and reliable dentist. Long live Jan van der Waals.

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De mondhygiënist neemt de tijd en gaat secuur te werk. Ik ben zeer tevreden.

(Translated by Google)
The dental hygienist takes his time and works meticulously. I am very satisfied.

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I like this place so much. Use their service almost 2 years and I'm so satisfied with the service. In 2018 I removed 2 wisdom teeth, it took a long time (tooth had very strong root). The next day I didn't have any pain so I was so surprised. Also I cleaned my teeth. Doctor gave me a lot of advices.

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Not very service minded.

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I had an emergency (temporary crown fell out) and Dental Factory fixed me right up with a 20 minute appointment. Fast, painless and well done.

Goede info en behandeling, vriendelijke benadering.

(Translated by Google)
Good information and treatment, friendly approach.

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I was in the capable hands of Meshkan Moghimi for my wisdom tooth extraction and she was great! She kept me informed of what was happening, made sure that I was not in any pain and she is also just a very nice person!

Dr. Hadi Alhelwani is incredible. He is calm, knowledgeable and super skilled.

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Excellent, friendly and professional service with authentic and honest advice. Dr. Gomez and the staff are great.

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Heel fijn en snel geholpen, tandartsassistente gesproken had last van mijn verstandskies die moest er uit en zij kon mij de zelfde dag nog inplannen! Heb aan gegeven dat ik zwanger ben en ook daar word alle rekening mee gehouden, fijne service.
Inmiddels de volgende ochtend en geen pijn!
Zeker aan te raden

(Translated by Google)
Very nice and quick service, I spoke to the dental assistant who was having trouble with my wisdom teeth that had to be removed and she was able to schedule me for the same day! I indicated that I am pregnant and everything was taken into account, great service.
The next morning now and no pain!
Definitely recommended

Professional dental with efficient and friendly communication.

Two times i had a broken filling/tooth this year, both times i called up "my own" dentist & everytime i could get an appointment only in about two weeks from my call. No, broken teeth/filling needs immediate attention. I made an internet search & found "Dental Factory". 1st time i called it was in the morning, they scheduled my appointment for just a couple hours later. Dentist was friendly, caring & fixed my tooth easily. Very good experience. Then i called in just a couple weeks ago, (my 'own' dentist wants to give me again appointment in two weeks from my call) then i called "Dental Factory" & the appointment was on for the next morning. Another dentist than last time, same satisfied treatment.
Receptions & assistants friendly, polite & professional.
Both times wasn't something very dramatic/serious to be done, but just the fact that they can see you so fast really helps with my anxiety, to me that's a big point scored.
If needed i'll definitely be a returning customer. Keep it up! :)

Er ging wat mis met de recensie.
Nogmaals bedankt voor jullie fijne hulp!

(Translated by Google)
Something went wrong with the review.
Thanks again for your great help!

I just want to say that after 10 years in Amsterdam I finally found a hygienist that gave me a proper periodontal cleaning .. I had very extensive quality dental work in USA before immigrating here and I was with the wrong dental office here and I just finished 4 deep cleaning sessions with Marilou .. after suffering a diagnosis of osteoporosis and the treatment for this required a good report from hygienist due to potential side effects that could damage my jawbone if my gums were inflamed and susceptible.. I still need to wait 12 weeks and yes I will have to see her 2 more times, but she was very encouraging and a highly skilled professional.. The only thing was the polish she used was liqourice flavored (yuk) but hey this is Amsterdam and next time I will ask for cherry .. The office receptionist Noah was also super nice and professional.. I highly recommend this office for dental hygiene .. I will also consider using a dentist affiliated here as I do need to find one for further dental care in the future. Thank you ladies...

Leire was my dentist. Super friendly and professional. My treatment was very satisfactory.

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Hele lieve geduldige mensen TOP GEBITSREINIGING EN TOP TANDARTSEN VOORAL VOOR MENSEN DIE BANG ZIJN AANRADER !!!!!

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Very sweet patient people TOP DENTAL CLEANING AND TOP DENTISTS RECOMMENDED ESPECIALLY FOR PEOPLE WHO ARE AFRAID!!!!!

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Alles prima

(Translated by Google)
Everything fine

Update :

I connected back with the dentist , apparently he specializes in root canal treatment . Upon further investigation it was revealed that the tooth next to current suspect, is cause for the continued pain. So he will also be performing root canal on that one. So keeping my fingers crossed until then.

He also told me that they will work towards rescinding my 3 root canal visit charges plus I am not being billed for current consultations.

Please do not go to this place. They are operating with really inexperienced dentists.
I went for a root canal treatment, which was performed over 3 sessions excluding initial consultation. The dentist literally put me thru hell 💀 on all 3 occasions. It's the most painful procedure I ever had done compared to any of my past dentist visits elsewhere.

I don't understand how it n this day and age one could perform root canal without treating patient without proper anesthetics.

The dentist intitally told me that the treatment would be done over two sessions, but by the end of the second excruciating session, he told me that he still had last bit of filling left and asked me book a thrid session. I some how mustered the courage to visit the third time. and at the beginning of the he found the tooth was still alive, when the ice test and tap test were performed. I had to endure thru another hour of painful surgery.

The next day I woke up with even more pain , I did not have any more will left in me to go the same guy.

At time of this writing, I am on heavy doses of ibuprofen and Waiting for the appointment date with a another surgeon , while contemplating should I remove this molar tooth all together.

Opgepast deze tandarts praktijk schud je tot je laatste cent leeg, zeer onduidelijk met het opstellen van een begroting. Als je met napijn terug komt wordt zelfs gerekend, geldwolven zijn het.zijn betere en zeker betaalbaardere tandartsen te vinden in Amsterdam.was geweest op gesprek een maand geleden zal gebeld worden door de manager om over de rekening te praten ik wacht nog steeds wat een service.

(Translated by Google)
Be careful, this dental practice will drain you to your last cent, very unclear when drawing up a budget. If you come back with after-pain, you will even be charged, they are money grubbers. There are better and certainly more affordable dentists in Amsterdam. Had an interview a month ago, the manager will call to discuss the bill, I am still waiting, what a service.

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Great service.

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Great service. I will continue to come here for years to come.

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They made me come back 3 times for payment, due to an error from a receptionist. The dental treatment was quite painful to be honest and the cost I find extremely expensive. Seemed like a lengthy delay to get the right equipment and very poor coordination of rooms.

Al jaren goede ervaring met de Dental Factory . Goede tandzorg en prettige service.

(Translated by Google)
Good experience with the Dental Factory for years. Good dental care and pleasant service.

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Beste tandartspraktijk van heel Amsterdam. Wat ben ik blij dat ik weer terug ben, het voelt altijd weer vertrouwd! heerlijk! Ik rij 20 min om er te komen met de auto. Maar het is het zeer zeker waard!!!

(Translated by Google)
Best dental practice in all of Amsterdam. I'm so happy to be back, it always feels familiar again! Delicious! I drive 20 minutes to get there by car. But it is definitely worth it!!!

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De vriendelijkste mondhygieniste die ik ken én steengoed! Altijd met een grote (schone) glimlach er vandoor.

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The friendliest dental hygienist I know and great! Always leaving with a big (clean) smile.

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Fijne praktijk, ik hoop dat ze het kleinschalige behouden nu ze bij een “keten” horen. Fay is een supervakvrouw!

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Nice practice, I hope they keep the small scale now that they belong to a "chain". Fay is a super professional!

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Zeer goed en kundig! Ik was altijd nogal bang voor behandelingen, maar dat begint te verdwijnen. Ik tril niet meer als een rietje, terwijl er hele akelige dingen in mijn mond gebeuren.

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Very good and knowledgeable! I used to be quite afraid of treatments, but that is starting to disappear. I no longer shake like a straw while very nasty things happen in my mouth.

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De intake, zorg, aandacht en zorgvuldigheid zijn ontzettend goed. Wat ik minder vind is dat ik bij het 1e bezoek lang heb moeten wachten zonder dat ik werd geïnformeerd dat de afspraak ging uitlopen. Uiteindelijk 45 min later dan mijn afspraak werd ik geholpen. Heel goed geholpen weliswaar. Bij mijn 2e bezoek was er weer een noodgeval en mijn afspraak zeker 30 min zou uitlopen. Ik kon daardoor helaas de afspraak niet door laten gaan. Jammer dat ik niet even een sms heb gekregen. Mijn man heeft ook bij zijn eerste afspraak ook 45 min moeten wachten en werd niet geïnformeerd. De communicatie kan beter en ook een sms als het uitloopt dan kan de klant zelf beslissen of deze nog kan. En natuurlijk opnemen in de regeling dat dan geen kosten gerekend worden Tenminste Ik verwacht niet dat ik nu een rekening krijg omdat ik mijn afspraak niet nakom....

(Translated by Google)
The intake, care, attention and diligence are extremely good. What I don't like is that I had to wait a long time during the 1st visit without being informed that the appointment was going to run late. Finally, 45 minutes later than my appointment, I was helped. Very helpful indeed. On my 2nd visit there was another emergency and my appointment would be at least 30 minutes late. Unfortunately, I was unable to make the appointment. Too bad I didn't get a text message. My husband also had to wait 45 minutes at his first appointment and was not informed. Communication could be better and also a text message if things are running late, then the customer can decide for himself whether this is still possible. And of course include in the arrangement that no costs will be charged. At least I don't expect to receive a bill now because I don't keep my appointment....

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Zeer kundige tandarts & mondhygiëniste.

(Translated by Google)
Very skilled dentist & dental hygienist.

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Excellent, vanaf afspraak tot aan eind resultaat. Vriendelijke ontvangst, borstel vd zaak om dat ik in de haast dat was vergeten. Mondhygiëniste met aandacht en kunde en de oplossing voor de problematiek. Daarbij vlot en vriendelijk en dat op haar 1e dag aldaar. Dus ik ben er weer met 6 maanden en zegt dit voort.

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Excellent, from appointment to final result. Friendly welcome, brush of the case because I forgot in my haste. Dental hygienist with attention and skills and the solution to the problem. Smooth and friendly, on her first day there. So here I am again at 6 months and spreading the word.

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