Lassus Tandartsen Olympisch Stadion
Openingstijden
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zondag
9:00 - 16:00 -
maandag
9:00 - 16:00
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dinsdag
8:00 - 21:30
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woensdag
8:00 - 21:30
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donderdag
8:00 - 21:30
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vrijdag
8:00 - 21:30
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zaterdag
9:00 - 16:00
Lassus Tandartsen is een aantrekkelijke en moderne tandheelkundige praktijk met 3 vestigingen in Amsterdam. Wij zijn gevestigd in het centrum van Amsterdam en in Amsterdam-Zuid. Ons doel is om cliënten te helpen hun gebit hun hele leven lang te behouden. Dit doen we door een combinatie van kwalitatief hoogwaardige tandheelkunde en een mensgerichte werkwijze.
Lassus Tandartsen heeft alle specialisaties in huis: naast algemene tandheelkunde kunt u bij ons ook terecht voor mondhygiëne, tanden bleken, implantologie, endodontologie, facings maar ook het plaatsen van facings, klikgebitten, kunstgebitten en beugels.
Onze praktijk aan het Stadionplein heeft in totaal 8 behandelkamers en is voorzien van een tandtechnisch laboratorium, fotostudio en relax ruimte waar u kunt bijkomen na een langdurige behandeling.
U kunt de eerste 60 minuten gratis parkeren in de Parkeergarage AH Stadionplein.
Specialisaties
- Algemene tandheelkunde
- Tandvlees behandeling
- Wortelkanaal behandeling
- Kroon- en brugwerk
- Mondhygiëne
- Implantaten
- Protheses-kunstgebit
- Angst behandeling
- Facings
- Tanden bleken
- Orthodontie
- Kindertandheelkunde
- Cosmetische tandheelkunde
- Kaakgewrichtsklachten / gnathologie
- Kleine kaakchirurgische ingrepen
- Biologische tandheelkunde
- Snurk specialist
MONDZORGPROFESSIONALS + (ZZP'ERS)
Faciliteiten
- Mondhygiënist(e) aanwezig
- Vroege afspraak mogelijk
- Avond behandeling mogelijk
- Toegankelijk voor rolstoelen
- Afspraken in weekend mogelijk
- Parkeergelegenheid aanwezig (gratis)
- Cone beam CT-scan (3D) aanwezig
- Spoed
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Beste Vir Lopez, bedankt voor uw beoordeling. We vinden het jammer om te zien dat u niet tevreden bent, we horen graag wat er niet naar wens was. Uw feedback is belangrijk voor ons en helpt ons onze zorg te verbeteren. U bent van harte welkom om contact met ons op te nemen.
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Super goede service en behandeling van Herman Smalhout 👌
(Translated by Google)
Super good service and treatment from Herman Smalhout 👌
Op zich prima tandartsen praktijk.
Waar ik moeite mee heb is dat ik iedere keer een andere tandarts en mondhygiëniste krijg.
Ook als ik duidelijke afspraken heb over wie mij zal gaan behandelen. Op de afgesproken dag zijn het altijd weer twee anderen.
En dat voor iemand met angst. Niet zo fijn.
(Translated by Google)
In itself a fine dental practice.
What I have a problem with is that I get a different dentist and dental hygienist every time.
Even when I have clear agreements about who will treat me. On the agreed day it is always two others.
And that for someone with anxiety. Not so nice.
Beste Esther Gioia, bedankt voor uw review en het delen van uw ervaring. Wij begrijpen heel goed dat u graag door een vaste tandarts en mondhygiënist behandeld wilt worden, zeker wanneer er sprake is van angst. We vinden het dan ook vervelend dat dit in uw geval niet goed is gegaan. We komen graag met u in contact om dit op te lossen. U kunt ons bereiken via info@lassus.nl of via 020 21 04 007.
Great facilities and available hours. Got my teeth cleaned by Hiva who did his best to ensure I was comfortable
Zeer kundige tandartsen
(Translated by Google)
Highly skilled dentists
Mijn klacht is netjes verholpen vandaar pas ik mijn review aan.
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My complaint has been resolved properly, so I am adjusting my review accordingly.
Ik wil NIET op openbaar Google !!
(Translated by Google)
I do NOT want to be on public Google!!
My problem is if your appointment time is let say 10:45am move to 11:00 is there any information they must tell you or you have to go and ask
Dear Frank Bonnah, thank you for your feedback. We understand how important it is for appointments to run on time and for any changes to be clearly communicated. If there is a delay or change to your scheduled time, it is indeed our responsibility to inform you as soon as possible. We’re sorry if this didn’t happen in your case, that’s not the service we aim to provide. We will discuss this with our team to improve ourselves. Thank you agian for bringing this to our attention. We hope to welcome you again in the future.
Behandeling prima, gelukkig.
WC’s vies en geen papier om je handen af te drogen.
(Translated by Google)
Treatment fine, fortunately.
Toilets dirty and no paper to dry your hands.
Beste Ellen Birnie-Schuit, dank voor het schrijven van uw review en fijn om te lezen dat u tevreden bent met de behandeling. We vinden het jammer dat de staat van de wc's niet in orde waren. Wij nemen uw feedback mee en zullen dit intern bespreken om te zorgen dat de wc's beter worden onderhouden. We hopen u in de toekomst weer te mogen verwelkomen.
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Uitstekende opzet van de praktijk. Zeer vriendelijke ontvangst door mej. Puk. De tandarts is van hoog niveau, zachte handen en stelt je gerust. Vraagt tijdens de behandeling vragen en is betrokken bij haar patiënt. Assistentie aan de stoel was prima, vlot en ook vriendelijk. Parkeren onder de praktijk is handig, geen gezoek, alles relaxed.
(Translated by Google)
Excellent practice design. Very friendly welcome by Ms. Puk. The dentist is of a high standard, soft hands and puts you at ease. Asks questions during treatment and is involved with her patient. Assistance at the chair was excellent, smooth and friendly. Parking underneath the practice is convenient, no searching, everything relaxed.
Real good experience, the dentists and assistants both are really good in their job; they give you a correct advice on how to take care of the teeth.
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Used to be alright until they turned into money milking machines. 0 duty of care for patients, mediocre quality work, terrible communication.
Dear Erisa Gruda, we are very sorry to read that you didn't have a good experience with us. We will inform the practice manager about this and they will reach out to you.
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Great service and professional facilities
Goede service alleen de lift is langzaam
(Translated by Google)
Good service only the elevator is slow
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Zeer commerciele tandartspraktijk die je meer geld gaat kosten dan nodig. Proberen je altijd iets aan te smeren wat niet nodig is, ga als je kan naar een ander.
(Translated by Google)
Very commercial dental practice that will cost you more money than necessary. Always try to sell yourself something that is not necessary, go to someone else if you can.
Beste erwin cleine, wat vervelend om te lezen dat u geen fijne ervaring heeft gehad bij ons. Wij begrijpen dat dit om 2023 gaat en u al contact heeft gehad met de praktijk en inmiddels bent overgestapt.
been a customer for 8 years, all good, cleaning and everything, once there is an issue, you will be deferred to a 3rd party dentist that has capacity on the day and good luck
boutique business, not for a real dentistry
The staff was very responsive and got me an appointment quickly. When I called with a concern about a possible emergency, they even moved my appointment earlier, which I really appreciated.
The dentist was professional, thorough, and took the time to explain everything clearly. He also gave me helpful advice for my dental care. Even though I wasn’t a patient before, I’ve decided to sign up.
David was super friendly and cleaned my teeth really well. He also advised me on dental hygiene. Bonus marks for allowing my 3 year old daughter in the room so she can get familiar with dental checkups, and being super friendly to her.
Bij de mondhygieniste, Kaoutar, geweest. Ik ga al een tijd naar haar toe. Ze is erg goed in haar werk, is zeer vriendelijk en gezellig. Altijd prettig om door haar behandeld te worden.
(Translated by Google)
Went to the dental hygienist, Kaoutar. I've been going to her for a while. She is very good at her job, is very friendly and sociable. Always pleasant to be treated by her.
My girlfriend’s procedure was a nightmare from start to finish. The dentist (Ruben) was unprofessional, dismissive, and seemed to neglect even basic care standards. She left anxious feeling completely disregarded.
Dear Stan Dragos, we are very sorry to read that your girlfriend had an unpleasent experience with us. We would like to discuss this with you in person. We will inform the practice manager and they will reach out to you.
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Enrique Rikken is een zeer zorgvuldig en capabel implantoloog. Hij weet je goed op je gemak te stellen en geeft helder uitleg.
(Translated by Google)
Enrique Rikken is a very careful and capable implantologist. He knows how to put you at ease and gives clear explanations.
Mondhygiënist David was haast een „ZEN-moment“! 👌👌👌 Stadionplein . Amsterdam
(Translated by Google)
Dental hygienist David was almost a "ZEN moment"! 👌👌👌 Stadionplein . Amsterdam
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Excelent professionals and a very nice attention. From systems in the admin. to the dentist service it all works perfectly.
Al 15 jaar word mijn gebit top verzorgd door Lassus Tandartsen. Een heel vriendelijk en vakkundig team. Keep up the good work!
(Translated by Google)
My teeth have been receiving excellent care from Lassus Dentists for 15 years. A very friendly and professional team. Keep up the good work!
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Quick and effective treatement. I broke a tooth. I had an appointment in one and a hlf day and they fixed it.
Al jaren tevreden over mijn tandarts Smalhout die ik al 45 jaar heb en die nu nog bij Lassus werkt. Hiva Sojadi is een fijne mondhygiënist
(Translated by Google)
I have been satisfied for years with my dentist Smalhout, who I have had for 45 years and who still works at Lassus. Hiva Sojadi is a wonderful dental hygienist
Hiva is a very competent, dedicated and friendly dentist, he did a great job!
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Ik kwam voor een koffie en ging weg met een vastgelijmde spalk! Zeer kundig, kwalitatief goed en goede service. 10/10.
(Translated by Google)
I came for a coffee and left with a splint glued on! Very skilled, good quality and good service. 10/10.
zondermeer goed
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unquestionably good
Fijne praktijk en geweldige service!
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Great practice and great service!
I had an excellent mouth hygiene appointment at Kaoutar.
The office was clean and welcoming, and the hygienist was thorough, gentle, and explained everything clearly. My teeth feel cleaner than ever, and I appreciated the tips for maintaining good oral health at home.
Booking was super easy, and the staff was friendly—I highly recommend!
Monique is fantastisch!
(Translated by Google)
Monique is fantastic!
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Beste Emily Boyle, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Friendly, english speakers, but most important, very professional, knowledgeable, clean.
Had a great experience with a Spanish dentist here. Her name was Barea! Great for my spanish fellow citizens, but she also spoke incredibly good dutch for my kids! Was very patient with the kids. It made them love the dentist. Would recommend.
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One star because Google reviews does not give the ability to give minus ratings.
I will keep it simple and factual:
- overcharged (by 2x) for Hygienist treatment, as they charge based on time
- I have evidence of this (phone screenshots)
- there have been about 3-4 calls (maybe more) and COUNTLESS emails, Lassus corrected this after 2.5 months to ANOTHER INCORRECT amount. Now I am being told I will get my money back in 2-3 weeks. In total, more than 3 months after they mishandled my charges
- also they are not just refunding me the difference. No that would have been waaaaay too simple! They will refund me the whole amount (after 90+ days as mentioned) and then send me a totally new invoice. Hopefully for the right amount. So more admin for me.
The amount of time that I have spent to deal with what should have been a simple issue is hours in total. And I'm still waiting.
I mean the dentists are good. But what good is that if the customer experience is TERRIBLE?
Dear George, we are very sorry to read that you received a wrong invoice. We can understand that it is frustrating that it took quite some time. We would like to discuss this with you in person. Under this name we can't find you in our system, so would you be so kind to reach us on 020 21 04 007 or info@lassus.nl?
HORROR: Exactly 2 weeks ago, I had an appointment to get composite veneers on 8 lower teeth with Dr. H. Smalhout a.k.a. the WORST dentist in the history of human dentistry. He said you're here for the bleach white color. I said yes, the lightest color to match the upper teeth. When I sat on the chair and he was gonna use one of the tools on my mouth I noticed it was dirty like with residue from the previous patient; who had gone out like 2 minutes before so probably didn't even switch to a new set of sterilized tools. Right there, I should've gone out. ( That was my mistake).
Then he tells me his assistant is new and has only been there a week. He tells her to get him the bleach white color of composite.
He then proceeds to do the veneers. Instead of using plastic film to separate each tooth, he used wooden toothpicks (like a SADISTIC BARBARIAN) and told me I needed to get used to the blood. I've never seen another dentist use that to separate teeth while doing veneers.
I had a bad feeling, and I asked for a mirror to see how it was going. He told me to wait. When he had finished the first 6 lower teeth, he told me we would take a break. So i got up and saw myself in the mirror.
Shocked! I told him omg you used the wrong color."" With a straight face looking directly into my eyes, he tells me, "Oh no, it's ABSOLUTELY THE CORRECT COLOR, and i answered, "Then i am ABSOLUTELY HALLUCINATING. Cause it is not! You used a natural ivory color, not the Hollywood white like we agreed to." I said, Dr. Are you not seeing the same thing I'm seeing?
Then he finally admitted that the color was incorrect and blamed it on the assistant. ( it was her 1st week, so i gave her a pass), but he who supposedly has decades of experience didn't notice the difference after he did the first tooth ??? 🤔
So i told him you are gonna remove what you did and do it again with the right color cause this is gonna cost me several thousands for you to leave it like this.
So he got angry. DIDN'T APOLOGIZE for his malpractice & medical negligence.
Then, he proceeded to remove the veneers, aggressively cut my tongue with the drill ( told me it was not a big deal) , injected more anesthesia, and said I was too sensitive.
Then he proceeded to do the work again but as fast as he could and left them uneven and chunky and when he said ok I'm done this is what i can do and he showed me the result i said Dr. Some parts of the root of the teeth are exposed, and you didn't apply composite in that area, and he said that I wasn't a dentist, so I couldn't know.
And I said, and yet I didn't need to be a dentist to notice his mistakes in a millisecond cause I'm not blind. So because it was 5:18 p.m., i guess he was about to clock out. He told me to leave, and if you don't like it, come back, and I'll see what i can do.
I have been in pain for 2 weeks on 3 teeth whose roots he didn't cover properly, so they hurt all the time, and when I drink liquids or brush my teeth, they are painfully sensitive.
I know this message was long but is a warning for all future patients to avoid this place and take your money somewhere else unless you want unhygienic, unprofessional, extremely rude treatment & this medical negligence to happen to you.
Dear Sophia Vanessa, we are very sorry to read that you have experienced this. We understand that you are very dissapointed. Our sincere apologies. We take your review very serious. We informed the practice manager and they will reach out to you to discuss this in person.
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Zeer aan te raden. Ik kom nu meer dan twee jaar bij hun praktijk en kan altijd direct komen. Vriendelijk en professioneel personeel!
(Translated by Google)
Highly recommended. I have been coming to their practice for more than two years now and can always come straight away. Friendly and professional staff!
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Vakbekwame vriendelijke tandartsen en mondhygiënisten.
(Translated by Google)
Skilled, friendly dentists and dental hygienists.
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I have always found very good professionals working in their clinics.
I like the clinic and the staff. I think, that me and my kids have excellent dentist care here. I would like to highlight something that seems strange to me. Every time I come for an appointment with my child to the pediatric dentist (I have two children, and in 2024 alone, we visited at least five times), we always have to wait 15–20 minutes past our scheduled time.
Dear Polina Lazareva, we are happy to read that you have had several pleasent experiences with us. However, we are very sorry to read that you experience a long waiting time for every appointment. We will contact the practice manager about this issue so that it can be prevented in the future.
It's not my style to leave such bad reviews, but people need to be aware to avoid a similar experience.
After my usual dentist closed her practice in Amsterdam, I decided to book my next hygiene here. However, they are not transperent on costs and will sneak you in invoices that are 3 times more expensive than other dentists offer for the exact same service (probably better elsewhere).
I had a sloppy and quick dental cleaning for less than 15 minutes and I was charged 156€ plus 14€ for 'prevention' (the dentist literally just showed me how to brush my teeth). The justification for this absurd amount is that it was my first time there, hence I paid an intake of 30 mins where we just talked. Find a better dentist and avoid them.
Dear Isabella Tirelli, we are very sorry to read you're not satisfied with your treatment and invoice. We will inform the manager about this issue. They will reach out to you to discuss this with you in person.
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Snel en goed geholpen door de tandarts van Lassus Tandartsen!
's Ochtends gebeld, begin van de avond al aan de beurt. Prima behandeling.
(Translated by Google)
Quickly and well helped by the dentist of Lassus Tandartsen!
Called in the morning, was already seen early in the evening. Excellent treatment.
Ik ben in rekening gebracht voor ongevraagd advies, geen consult was nodig. Voel me gewoon opgelicht hier. Ga hier niet heen tenzij je extra kosten wil maken
(Translated by Google)
I was charged for unsolicited advice, no consultation was necessary. Just feel ripped off here. Don't go here unless you want to incur extra costs
botched up my cavity treatment, causing me immense pain. Even when I went back for a remedy treatment, I am constantly reminded of the bad treatment by the frequent instances of food getting lodged at the very spot. The practice never gave me a formal apology or compensation.
Beste Rajarshi Sahai, wat vervelend om te lezen dat u veel pijn heeft ervaren door een behandeling. Wij begrijpen dat het erg frustrerend is als u hier elke keer last van heeft. Wij zullen dit doorzetten naar de praktijkmanager en er zal contact met u worden opgenomen.
Heel tevreden over de tandarts en de mondhygiënist en ook over de goede organisatie; ze verspelen hier geen tijd. Bij mijn vorige tandarts had ik duizend afspraken, waarin nooit iets is gedaan, bij deze wordt altijd wat gedaan volgens een duidelijk plan.
(Translated by Google)
Very satisfied with the dentist and the dental hygienist and also with the good organization; they don't waste time here. With my previous dentist I had a thousand appointments, in which nothing was ever done, with this one something is always done according to a clear plan.
Snel en kundig geholpen (met spoed en kon binnen een paar uur terecht ondanks dat ik daar geen patiënt ben)bij het Stadionplein. Heel fijn. Vriendelijke mensen en een mooie moderne praktijk. Prettige wachtruimte. Ook lief voor mijn kleuter die hals over kop mee moest wegens vakantie (ze mocht de röntgenfoto maken -op het knopje drukken, zo werd het voor haar een leuke ‘excursie’)Het is een grote praktijk, echt een modern bedrijf en het kwam op mij over als een goed geoliede machine.
(Translated by Google)
Quickly and competently helped (with urgency and could be seen within a few hours even though I am not a patient there) at the Stadionplein. Very nice. Friendly people and a beautiful modern practice. Pleasant waiting room. Also nice for my toddler who had to come along in a hurry because of vacation (she was allowed to take the x-ray - pressing the button, so it became a nice 'excursion' for her) It is a large practice, a really modern company and it seemed to me like a well-oiled machine.
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k had een hele fijne ervaring bij de mondhygiënist! Hij was niet alleen vakkundig, maar ook erg begripvol. Alles werd rustig en duidelijk uitgelegd, waardoor ik me meteen op mijn gemak voelde.
(Translated by Google)
I had a great experience with the dental hygienist! He was not only professional, but also very understanding. Everything was explained calmly and clearly, which made me feel at ease right away.
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Wij worden altijd fijn geholpen en er wordt de tijd genomen om al mijn vragen te beantwoorden door onze tandarts.
Een aanrader!
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We are always helped nicely and the time is taken to answer all my questions by our dentist.
Highly recommended!
Ik ben voor het eerst geweest en ik ben erg tevreden goede Tandarts en assistente Ze hebben mij en mijn moeder geholpen
(Translated by Google)
I went for the first time and I am very satisfied good dentist and assistant They helped me and my mother
Vriendelijke en professionele mondhygiënisten, maar de tandartsen lijken nooit in het dossier te kijken, want ik krijg elk jaar ander advies over mijn gebit. Dan weer dreigen mijn tanden te verschuiven en moet ik een beugel, na 12 jaar bij deze praktijk kreeg ik zelfs ineens het advies voor logopedie. De volgende controle is er opeens weer ‘niets bijzonders’ en ziet alles er goed uit. Dit voelt niet als goede en nuttige zorg.
(Translated by Google)
Friendly and professional dental hygienists, but the dentists never seem to look at the file, because I get different advice about my teeth every year. Then again my teeth threaten to shift and I need braces, after 12 years at this practice I was even suddenly advised to have speech therapy. The next check-up is suddenly 'nothing special' again and everything looks fine. This does not feel like good and useful care.
Beste Anne Johanna Wijn, wat vervelend om te lezen dat er zoveel wisseling zit in het advies wat u ontvangt van de behandelaren. Wij begrijpen dat dit erg verwarrend is. Onze welgemeende excuses. De praktijkmanager zal op de hoogte worden gebracht en zal contact met u opnemen.
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Appointment for a cleaning and checkup. Upon arriving in the chair, I was informed that the dentist was sick so no check up to be done. Fair given the weather but zero effort to reschedule the appointment from Lassus- told I have to call again instead despite this being a last minute change from their side. Also given how busy their schedule is and how hard it is to get an appointment in the first place, I find that poor service.
Oral hygienist, Kaoutar, who performed the procedure had a no bedside manner. She was abrupt and was annoyed by all the questions I asked about what was going on and what she was doing because she failed to explain any part of what the procedure was and what was happening. Poor experience with Lassus and very reluctant to bother returning here
Beste Shaakira, wat vervelend om te lezen dat u het zo heeft ervaren. Wij proberen altijd zoveel mogelijk cliënten op te vangen waar wij kunnen. Onze praktijkmanager zal naar aanleiding van uw ervaring contact met u opnemen.
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Chris is altijd top, vriendelijk, gezellig en zeer kundig!
(Translated by Google)
Chris is always great, friendly, fun and very knowledgeable!
Ik zou het beter vinden om een vaste tandarts te hebben maar dit is een grote en drukke praktjjk.Voor een mond hygiene behandeling wordt je steeds naar een andere verwezen.En dat vind ik niet goed,ze hebben allemaal een eigen werkwijze en soms hebben ze het druk.Wat ik wel goed vind is dat bijna iedere behandeling soort mogelijk is
(Translated by Google)
I would find it better to have a permanent dentist, but this is a large and busy practice. For oral hygiene treatment you are always referred to another one. And I don't think that is good, they all have their own working method and sometimes they are busy. What I do like is that almost any type of treatment is possible
Terrible experience. Everytime I went for cleaning something happened. Very painfull gum or root canal intervention...Last time while cleaning the guy said randomly that I should remove my wisdom tooth... Feels like a factory and very business oriented rather than a care institution. You don't see the same person. I will seek for more personal care and less gattaca-like environment.
Beste Thomas Vargues, wat vervelend om te horen dat u het gevoel heeft gekregen dat er geen persoonlijke aandacht is geweest tijdens de behandeling. Wij begrijpen ook heel goed dat het vervelend is om geen vaste behandelaar te hebben. Onze welgemeende excuses. De praktijkmanager zal op de hoogte worden gebracht en zal contact met u opnemen.
Let’s face it - who wants to ever go to the dentist.. but if you must go, they are the best. I truly just wished that I received a little product at the end of the session as it would remind me of when I was a kid.
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Professional, good and friendly service!!!
Te veel mailtjes van de afspraken die worden afgezegd geen aanrader deze TANDARTSEN
(Translated by Google)
Too many emails of appointments being cancelled, these DENTISTS are not recommended
Beste Julio Pieterse, wat vervelend om te lezen dat uw afspraken meermaals worden afgezegd. Wij begrijpen dat dit erg vervelend is. Onze welgemeende excuses. De praktijkmanager zal contact met u hierover opnemen.
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Great people, excellent service. Teeth much better than they were when I joined the practice!
Bekwaam,vriendelijk en doortastend is mijn ervaring met de artsen en ondersteunend personeel
(Translated by Google)
My experience with the doctors and support staff is competent, friendly and decisive
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Deskundigheid en prettige sfeer.
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Expertise and pleasant atmosphere.
Behandeling gehad voor composiet bonding bij tandarts Smalhout. Bonding zelf is oké gedaan, 1 tand niet helemaal zoals ik wilde. Na de behandeling niet de juiste informatie gekregen over nazorg. Hierdoor is een stuk ook snel afgebroken. Ook is niets verteld over garantie. Terwijl ik hier wel specifiek om gevraagd heb. Meerdere keren (5 keer) contact proberen op te nemen met tandarts Smalhout maar geen reactie gekregen. Daarna ben ik door tandarts Hoomay wel goed behandeld en heb ik de juiste informatie gekregen. Wel extra kosten moeten betalen.
(Translated by Google)
Had treatment for composite bonding at dentist Smalhout. Bonding itself was done okay, 1 tooth not quite as I wanted. Did not receive correct information about aftercare after treatment. This also caused a piece to break off quickly. Also nothing was said about warranty. Even though I specifically asked for this. Tried to contact dentist Smalhout several times (5 times) but received no response. Afterwards I was treated well by dentist Hoomay and I received the correct information. Have to pay extra costs.
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Be aware that this place is not transparent. I’d find a less fancy dentist instead, who prioritizes health and happiness of patients over money.
I made an appointment for dental cleaning. Only on the day of appointment when I specifically asked for a confirmation that the appointment is for cleaning (because by chance I saw some comments online that they trick you), they told me that the appointment was for a mandatory intake which basically means 40 mins of chit chat that costs 290 euros and no cleaning. When I told them I do not have any complaints and all I need is general cleaning, they told me that next time I “really need to have an intake”. :) Because apparently they are the authority to decide.
What is even worse is that they did not even bother to explain the “mandatory” intake to me on the phone, or mention it in the appointment confirmation email. I guess it is an easy way of making people come, and spend hundreds of euros for a service they did not even ask for.
Beste burcu bayrak, wat vervelend om te lezen dat u geen duidelijke uitleg heeft gekregen over de benodigde intake. Wij begrijpen dat dit voor verwarring kan zorgen. Onze welgemeende excuses. De praktijkmanager zal op de hoogte worden gebracht en zal contact met u opnemen.
I am always happy with the service and the result of treatments :)
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Quick response, gorgeous place, very clean, friendly staff. So far 5/5 as an expat customer :) Will be going back soon I’ll post the final results as I’ve also seen mixed comments :)
My experience at Lassus Tandartsen was excellent, from the friendliness of the reception staff (who also speak English) to the professionalism and kindness of the doctors and their assistants.
I had an appointment with Dr. William Papa and his assistant. Both were extremely polite and immediately identified and resolved the issue—in my case, a wisdom tooth extraction. They were very gentle throughout the procedure.
I experienced no problems or inflammation afterward, thanks to their careful instructions provided in a folder, which also included anti-inflammatory medication (with information in both Dutch and English).
Highly recommended!
I was sent a link and asked to review again.
Lassus is not professional and not helpful. Additionally the hygienists like to discuss personal medical information in front of the entire waiting room.
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Great service. Friendly staff
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Twee maanden geleden bij Lassus een kroon en facing laten plaatsen. Ik wilde oorspronkelijk meer facings, maar dat werd afgeraden. Ik vond het erg positief dat ze me geen facings (en bijbehorende rekening) probeerden aan te smeren. Na plaatsing kwam ik er tot mijn verbazing bij thuiskomst achter dat er een vlek op mijn facing zat. De bovenkant van de facing was ook niet zoals mijn oorspronkelijke tand was. De kroon was wel heel goed gelukt. Ook heb ik een retentiedraad laten plaatsen maar die brak na twee dagen al af. Gelukkig kon ik de dag erna meteen terecht. De retentiedraad is niet in rekening gebracht, maar heeft wel drie afspraken gekost. Uiteindelijk was ik niet tevreden met de facing, maar de communicatie was erg moeizaam. Nadat ik een klacht had ingediend en een slechte review op Google had geschreven kreeg ik een gesprek met de tandarts, tandtechnicus en floormanager. Het is toen gelukt om de vlek weg te polijsten. Al met al wel tevreden over de kroon, maar facing blijft een afwijkende vorm hebben ten opzichte van mijn oorspronkelijke tand en ook kan ik niet meer flossen/tanden stokken tussen mijn voortanden. Volgens de tandarts is dit normaal, maar dat had ik hiervoor niet, al met al redelijk tevreden, maar had meer verwacht en communicatie was erg moeizaam.
(Translated by Google)
Two months ago, Lassus had a crown and facing placed. I originally wanted more veneers, but that was not recommended. I thought it was very positive that they did not try to sell me veneers (and the associated bill). After installation, I was surprised to find when I got home that there was a stain on my facing. The top of the veneer was also not like my original tooth was. The crown turned out very well. I also had a retention wire placed, but it broke off after two days. Fortunately, I was able to go straight away the next day. The retention wire was not charged, but it did cost three appointments. Ultimately I was not satisfied with the facing, but communication was very difficult. After I filed a complaint and wrote a bad review on Google, I was interviewed by the dentist, dental technician and floor manager. We then managed to polish away the stain. All in all, I am satisfied with the crown, but veneers continue to have a different shape compared to my original tooth and I can no longer floss/stick teeth between my front teeth. According to the dentist this is normal, but I didn't have that before, all in all quite satisfied, but I expected more and communication was very difficult.
Beste Annelies Langelaar, het spijt ons te lezen dat de kwaliteit van de facing niet naar behoren was en u niet tevreden bent met onze communicatie. Ons doel is om onze cliënten de best mogelijke zorg te verlenen, onze oprechte excuses als dat niet is gelukt. Onze floormanager neemt contact met u op om dit persoonlijk met u te bespreken en te kijken naar een oplossing.
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I had a wisdom tooth extraction here. I just came out of a consultation with another dentist, and i can confirm that thanks to William Papa (allegedly a specialist in tooth extraction), I risked sepsis.
My surgery wasn't prepared beforehand, and no post surgery care was given. The doctor was unreachable after the surgery and didn't honestly care at all. Despite the horrible situation, the dental practice couldn't find a spot to treat me despite the absolute urgency, I had to beg them to get an appointment. The whole experience was a horror movie.
After talking to other dentists and specialists in tooth extraction, i can confirm there seems to be a huge discrepancy in terms how prepared dentists are at this practice - the one I met, William Papa, disregarded good dental procedures and provided wrong pre and post surgery information, possibly leading to a life threatening situation. Luckily, I'm out of the weeds, but I'm forced to take opiates which would have been avoidable with just better preparation and antibiotics.
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Geweldig, voorzien van 4 facings door Herman Smalhout. Fantastisch werk geleverd. Helemaal " nieuw" op mijn 77e. Had ik veel eerder moeten, vr.gr. Fred Barendse, Vleuten
(Translated by Google)
Great, with 4 veneers by Herman Smalhout. Fantastic job done. Completely "new" at 77. I should have done much sooner, please. Fred Barendse, Vleuten
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Zeer vriendelijke en goede mondhygiënist, die alle tijd nam voor mijn kinderen en duidelijke informatie gaf.
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Very friendly and good dental hygienist, who took all the time for my children and provided clear information.
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Goede service door Hiya!
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Good service by Hiya!
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Goede ervaringen. Deskundige medewerkers. Goede service
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Good experiences. Expert employees. Good service
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Deskundige medewerkers, stellen wel eens wat uitgebreidere of technischer behandeling voor dan strikt nodig. Maar staan open genoeg voor een 'nee'. Praktijk op het Stadionplein is niet fijn toegankelijk, een heel steile trap, of de lift (maar die is wel eens buiten dienst).
(Translated by Google)
Expert employees sometimes propose more extensive or technical treatment than strictly necessary. But are open enough to a 'no'. The practice on Stadionplein is not easily accessible, there are very steep stairs or the elevator (but it is sometimes out of service).
Very good service and atmosphere
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Ben jaren klant geweest bij Enrique Rikken naar volle tevredenheid. Geduldig en vriendelijk word je ontvangen.
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I have been a customer of Enrique Rikken for years with complete satisfaction. You will be received patiently and kindly.
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Prima service. Snel schakelen en vriendelijke en professionele hulp!
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Excellent service. Fast response and friendly and professional help!
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Very professional clinic and always a great experience. Nicole is my favorite dentist and Chris is perfect for teeth cleaning if you’re very sensitive or scared. The best dentist practice in Amsterdam. Thank you for always supporting me even with last minute appointments when I as in pain.
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Super fijne tandarts praktijk, altijd plek, en een heerlijke rustige omgeving binnen. Alles in huis, en heel kundig 🙏🏻
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Super nice dental practice, always room, and a wonderfully quiet environment inside. Everything in house, and very skilled 🙏🏻
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Always friendly and professional
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Zeer ontevreden, er wordt niet aan afspraken en woorden gehouden. Slechte ervaringen met deze randarts en specifiek deze locatie.
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Very dissatisfied, agreements and words are not kept. Bad experiences with this peripheral doctor and specifically this location.
Beste Ebru Citil, het spijt ons te lezen dat u ontevreden bent met onze praktijk. Onze praktijkmanager neemt contact met u op om dit persoonlijk met u te bespreken en te horen hoe wij ons kunnen verbeteren.
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Doorverwezen naar OLVG en krijg plotseling gigantische rekeningen, zonder uitleg of verklaring
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Referred to OLVG and suddenly receive huge bills, without explanation or explanation
Goede tandarts!
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Good dentist!
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Fijne tandarts mooi locatie Stadionplein amstrrdam
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Nice dentist, nice location Stadionplein Amsterdam
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Zeer tevreden,fijne tandarts
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Very satisfied, great dentist
Goede tandarts. Snelle professionele behandeling. Aardige ontvangst. Een aanrader.
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Good dentist. Fast professional treatment. Nice reception. Highly recommended.
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Was niet blij dat ik door stromende regen naar Lassus gefietst was en hoorde dat de behandeling niet door kon gaan. Ik kwam voor mondhygiëne en had het al een keer uitgesteld omdat ik een nieuwe heup heb gekregen. Volgens mijn behandelaar mocht ik pas 3 maanden na de operatie een tandarts bezoek brengen. Ik heb aan Lassus doorgegeven dat ik een operatie achter de rug had en pas na 3 maanden weer mocht komen. Hoe verbaasd was ik dan ook dat ik te horen kreeg dat Lassus pas na 6 maanden weer behandelt. Daar is niets mis mee, maar had dit even doorgegeven toen ik me afmeldde voor de eerste keer behandeling. Het is een goeie tandartspraktijk, maar communicatie kan beter.
(Translated by Google)
Wasn't happy that I cycled to Lassus through pouring rain and heard that the treatment could not go ahead. I came for dental hygiene and had already postponed it once because I got a new hip. According to my doctor, I was not allowed to visit a dentist until 3 months after the operation. I informed Lassus that I had had an operation and could only come back after 3 months. How surprised was I when I was told that Lassus would only treat again after 6 months. There is nothing wrong with that, but I should have passed this on when I unsubscribed from the first treatment. It is a good dental practice, but communication could be better.
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This place is great. They got me in for a bit of an urgent appointment and it turns out an old filling needed to be replaced (as a nerve was exposed and causing pain). The appointment was to assess the problem but they had the time and took care of it immediately. Problem solved QUICKLY! They are always considerate, understanding and responsive. Highly recommend.
I had a great experience with Lassus! Very efficient for my needs.
Goede en kundige behandeling, vriendelijke mensen, de praktijk ziet er goed uit kon er binnen een paar dagen terecht, biologische optie aanwezig
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Good and skilled treatment, friendly people, the practice looks good, I was able to go there within a few days, biological option available
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I recently had an extremely distressing experience at Lassus Tandartsen that I feel compelled to share. My visit on June 19th for a routine dental cleaning and filling turned into a nightmare that caused me significant pain, mental distress, and necessitated further treatment elsewhere.
During my appointment with hygienist Arzu Arslan, the cleaning was performed manually without the use of basic dental tools like a retractor. This manual cleaning led to multiple punctures in my gums, causing severe pain and excessive bleeding, and had to be stopped during the procedure at my request.
Additionally, I received dental treatment from Dr. Hoomay Badakhshan. While Dr. Badakhshan was pleasant, the filling was improperly done, leading to significant issues with flossing and daily dental care. I had to seek immediate treatment at another clinic to correct the poor work done.
This experience has not only caused me physical pain and inconvenience but also resulted in a profound loss of trust in this clinic. I submitted a compliance letter using the form provided on the clinic’s website about a month ago and have yet to receive any official response, which raises concerns about how client feedback is handled at this clinic.
I strongly urge anyone considering Lassus Tandartsen to be cautious based on my experience.
Dear Ksenia Belousova, we are very sorry to read you're not satisfied with your treatments at our practice. Your feedback is really importent to us, therefore our floormanager will contact you to discuss this with you in person and look for a solution.
I've been dealing with severe jaw pains for months until I finally got in touch with dr. Jorge Caserio at Lassus. After going to multiple doctors and dentist who could not help me, nor knew what I had.. Jorge recognized immediately what was wrong, he was able to treat me with success. He is a master in his field and would recommend him to anyone who is looking for an excellent gnathologist / dentist in Amsterdam!
Zeer goede ervaring! Ik ben ontzettend goed geholpen. In het bijzonder door Amsal Muric. Zowel de tandarts als de mondhygiëniste werken zeer nauw samen, wat zorgt voor een professionele en efficiënte behandeling. Ze denken echt vooruit en hebben me uitstekend geholpen met het opstellen van een goed behandelplan. Ik voelde me in goede handen en kan dit team van harte aanbevelen!
(Translated by Google)
Very good experience! I have been helped very well. In particular by Amsal Muric. Both the dentist and the dental hygienist work very closely together, which ensures professional and efficient treatment. They really think ahead and have helped me extremely well in drawing up a good treatment plan. I felt in good hands and can highly recommend this team!
Sorry, mijn bezoek was nogal vreemd en onpersoonlijk. De assistent sprak mijn naam verkeerd uit. Er was totaal geen herkenning of iets dergelijks dat ik al zo'n tig in het kwadraat jaar trouwe patiënt/ client van de overkoepelende tandartspraktijk ben.
De parodontoloog dhr Monogyioos vertelde weinig over zijn plannen. En ook bij voorbeeld niet waarom mijn mondhygiëne behandeling op zich goed liep, het niet goed is dat onderaan mijn gebit bij een implantaat een ontsteking zit.
Tenslotte vind ik dat Infomatics wel erg nadrukkelijk vooraf om betaling van de desbetreffende rekeningen vraagt.
Vriendelijke groet, Jos Kappé.
(Translated by Google)
Sorry, my visit was rather strange and impersonal. The assistant mispronounced my name. There was no recognition or anything like that that I have been a loyal patient/client of the umbrella dental practice for about ten square years.
The periodontist Mr Monogyioos said little about his plans. And for example, why my oral hygiene treatment went well, it is not good that there is an inflammation at the bottom of my teeth near an implant.
Finally, I think that Infomatics very explicitly asks for payment of the relevant invoices in advance.
Kind regards, Jos Kappé.
Beste heer Kappé, dank voor uw eerlijke review. Dit is uiteraard niet wat u van ons team mag verwachten. Onze floormanager neemt spoedig contact met u op om uw ervaring in onze praktijk te bespreken en samen te kijken naar een oplossing.
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Arezo, Kaoutar en David zijn * * * * * professionals.
Opletpuntje afspraken/ophaal coördinatie:
Laatste afspraak met Kaoutar werd ik 5 minuten te laat opgehaald door wat ik vermoedde dat haar assistente was.
Pas na 10 minuten zat ik in de goede stoel (bij Kaoutar), die (mede?) daardoor haar werk niet af kon maken ivm de volgende klant. Ik heb nu vervolgafspraken met zowel Kaoutar als met David.
(Translated by Google)
Arezo, Kaoutar and David are * * * * * professionals.
Point of attention for appointments/pick-up coordination:
Last appointment with Kaoutar I was picked up 5 minutes late by what I suspected was her assistant.
Only after 10 minutes was I seated in the right chair (with Kaoutar), who (partly?) was unable to finish her work because of the next customer. I now have follow-up appointments with both Kaoutar and David.
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Fijne lijstje, goed parkeren altijd vriendelijke ontvangst. Ik voel me veel minder patiënt of nummer dan bij mijn vorige tandarts. Verder erg ruime openingstijden. Aanrader!
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Nice list, good parking, always a friendly welcome. I feel much less like a patient or a number than with my previous dentist. Furthermore, very long opening hours. Recommended!
Lange wachttijden, slechte communicatie
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Long waiting times, poor communication
Great Experience with Dr Hoomay badakhshan!
Zeer fijne praktijk. Zeer goede locatie vanuit Utrecht. Makkelijk te parkeren
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Very nice practice. Very good location from Utrecht. Easy to park
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Gewoon weg de beste!!!!!
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Simply the best!!!!!
Waardeloze communicatie, afspraken worden telkens kort tevoren afgezegd ivm personeelstekort en zonder overleg krijg je ipv een mondhygiënist ineens een student als zorgverlener. Tandarts zelf kundig maar alles eromheen erg onprofessioneel
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Worthless communication, appointments are always canceled shortly in advance due to staff shortages and without consultation you suddenly get a student as a care provider instead of a dental hygienist. Dentist himself skilled, but everything about it very unprofessional
Beste Marjan Kruijer, het spijt ons te lezen dat u niet tevreden bent met onze praktijk en uw afspraak bij de mondhygiënist kort van tevoren is verplaatst. Degene naar wie u was verplaatst is preventieassistent en bijna afgestudeerd mondhygiënist, maar wij begrijpen dat uw wens anders is. Onze excuses voor dit ongemak. Onze floormanager neemt contact met u op om dit persoonlijk met u te bespreken.
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Beste Maarten Smit, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er nog ruimte voor verbetering. Onze floormanager neemt contact met u op.
Ik ging naar de Lassuskliniek omdat ik mijn tandkanaal moest behandelen, maar Dr. Sander adviseerde me op 10 juli 2024 om de tand te verwijderen omdat dat geschikter zou zijn... omdat een kanaal lang zou duren en het resultaat 75% zou zijn. Ik vond het vreemd dat een professional de wortelkanaalbehandeling eindelijk tijdrovend vond... Ik was het met hem eens en ze stuurden me naar een andere professional om de tand te verwijderen... op 25 augustus 2024, dat wil zeggen, ik vertrok weken later. In het begin ging alles goed, ik werd behandeld door de professionele Nina, een liefje van een persoon... maar toen liet Aram me desgewenst meer dan 30 minuten wachten op afspraken en toen begonnen ze zonder duidelijke reden te annuleren, het zou gewoon een fixatie zijn van superieure gebitsbeheersing, een gebrek aan respect voor patiënten. Na het lezen van de reacties op Google over deze kliniek, besloot ik mijn behandeling bij hen te annuleren en de extractie te annuleren. Ik ben erg bedroefd door de manier waarop ik werd behandeld.
(Translated by Google)
I went to the Lassus Clinic because I needed to treat my dental canal, but Dr. Sander advised me on July 10, 2024 to remove the tooth because that would be more suitable... because a canal would take a long time and the result would be 75%. I found it strange that a professional finally found the root canal treatment time consuming... I agreed with him and they sent me to another professional to remove the tooth... on August 25, 2024, that is, I left weeks later . At first everything went well, I was treated by the professional Nina, a sweetheart of a person... but then Aram made me wait more than 30 minutes for appointments if I wanted and then they started canceling for no apparent reason, it could just be a fixation on superior dental control, a lack of respect for patients. After reading the comments on Google about this clinic, I decided to cancel my treatment with them and cancel the extraction. I am very saddened by the way I was treated.
Great facilities in particular on Stadionplein and through the wider network of practices generally more than one option to plan an appointment
Tot nu toe wacht ik nog op de intake; het telefonisch contact was prima.
(Translated by Google)
So far I am still waiting for the intake; the telephone contact was fine.
Lelijke facing op voortand. Vreemde vorm. Gehaast. €179 voor niks. Moet het door een andere tandarts laten vervangen.
(Translated by Google)
Ugly veneer on front tooth. Odd shape. Rushed. €179 for nothing. Need to get it replaced by another dentist.
Beste Rowan Moore, het spijt ons te lezen dat u niet tevreden bent met uw facing, dit is uiteraard niet onze bedoeling. Wij komen graag met u in contact om te kijken naar een oplossing. Helaas kunnen wij u onder deze naam niet vinden in ons systeem. Zou u zo vriendelijk willen zijn om contact met ons op te nemen via info@lassus.nl of via 020 21 04 007? Dit wordt door ons zeer gewaardeerd.
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Als je eenmaal bij de tandarts bent is het prima, maar de organisatie voor afspraken en bereikbaarheid is zeer slecht tot niet te doen
(Translated by Google)
Once you are at the dentist it is fine, but the organization of appointments and accessibility is very poor or impossible
Beste Ingrid van Gool, wat vervelend om te lezen dat u problemen ondervindt met het maken van afspraken en onze bereikbaarheid. Onze floormanager neemt contact met u op om dit persoonlijk met u te bespreken zodat wij onszelf kunnen verbeteren. Onze excuses voor het ongemak.
Had an appointment booked three months in advanced. Got a call one month before appointment that it is cancelled because clinic is too busy and only availability is after 4-5 months.
If I make an appointment, how is it cancelled because ‘too busy’?
Dear Abhi, we are very sorry to read your appointment was cancelled by us. Unfortunately we can't find you under this name in our system. Could you be so kind to contact us via info@lassus.nl or via 020 21 04 007 so we can look into this, find out what happend and look for a soluiton? This will be very much appriciated by us.
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Afspraken worden eenzijdig een dag van te voren gewijzigd zonder te bevestigen met patiënt. Dit verstoort de planning van patiënt en veroorzaakt onnodige stress en kosten. Zeer onprofessioneel.
(Translated by Google)
Appointments are changed unilaterally one day in advance without confirming with the patient. This disrupts the patient's schedule and causes unnecessary stress and costs. Very unprofessional.
Beste U Gungor, het spijt ons te lezen dat uw afspraak zo kort van tevoren door ons is gewijzigd. Wij begrijpen dat uw tijd kostbaar is en dit onnodige stress kan veroorzaken. Onder deze naam kunnen wij u helaas niet vinden in ons systeem. Zou u zo vriendelijk willen zijn om contact met ons op te nemen via info@lassus.nl of via 020 21 04 007 zodat wij dit persoonlijk met u kunnen bespreken en onszelf kunnen verbeteren? Dit wordt door ons zeer gewaardeerd.
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Beste Chantal Ho-A-Hing, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Onze floormanager neemt contact met u op.
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Professionele praktijk, zowel door het personeel als de uitstraling!
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Professional practice, both through the staff and the appearance!
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Beste Asli Seven, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Onze floormanager neemt contact met u op.
Prettige locatie, gratis parkeren (voor 1 uur?), deskundige mensen. 7 dagen per week beschikbaar
(Translated by Google)
Nice location, free parking (for 1 hour?), knowledgeable people. Available 7 days a week
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Dear Deepti Shevalkar, we are very sorry to see you're not satisfied with our practice. Our floormanager already had contact with you to discuss this with you in person and look for a solution.
Super helpful staff. English speaking which is great as an expat because I’m not about to explain my dental situation in Dutch. They have multiple locations. I’ve had more extensive procedures and I was super happy with the result. I’m able to smile today because of them so I’m super grateful.
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Hele nette professionele en vriendelijke tandarts... De zorg is echt van grote klasse...
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Very nice, professional and friendly dentist... The care is really top class...
Fijne tandarts! Vriendelijk, bekwaam en biologisch.
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Nice dentist! Friendly, competent and organic.
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Had my wisdom teeth pulled here. Very nice dental office, dentists are reassuring and kind, know what they're doing. Was able to get a same-day appointment for a check up when I suspected an infection.
Telefonisch heel goed bereikbaar en er wordt snel gekeken voor een passende afspraak..fijn geholpen door mondhygiëniste. Tandarts gelukkig niet zo veel nodig gehad.
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Very easily accessible by telephone and a suitable appointment is quickly arranged. Great help from the dental hygienist. Fortunately, I didn't need the dentist that much.
Zeer goede ervaringen snel en vakkundig geholpen
(Translated by Google)
Very good experience, helped quickly and professionally
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Beste Elly van Velzen, wat vervelend dat u niet tevreden bent over onze praktijk. We komen graag met u in contact om dit persoonlijk met u te bespreken en uw feedback in de toekomst mee te kunnen nemen. Helaas kunnen we uw gegevens niet terugvinden in ons systeem. Zou u zo vriendelijk willen zijn om contact op te nemen met onze floormanager via 020 210 4007 of via info@lassus.nl? Dit zal door ons zeer gewaardeerd worden.
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Was net als de eerste keer weer Top.!!
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It was great again, just like the first time.!!
Wonderful experience, still on my way to fix my future smile, so far professionality and good advices! Special thanks Emma and her assistant ♥️
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Deze praktijk gekozen voor nieuw klikgebit omdat hij lekker dichtbij is en alles in huis heeft,....dacht ik
1e afspraak gemaakt en doorverwezen naar lassusstraat, 2e afspraak stadionplein, 3e afpraak stadionplein voor plaatsen implantaten, 4e afspraak moeten maken bij jan van galen ivm prothese aanpassing zodat ik niet 3mnd zonder ondergebit zou zitten, dit kon dus niet en weer een nieuwe afspraak over 3wkn bij jan van galen, heb nu al 3wkn geen ondergebit en nog steeds pijn, volgens mij zit er een implantaat los bel vandaag voor spoed afspraak om de implantaten te laten verwijderen weet niet of ik nog met deze praktijk verder wil niet zo blij met de gang van zaken. Eindelijk na bijna 4mnd gebit klaar helaas niet tevreden was al bang over de kwaliteit van het gebit onderkant had last van drukpunt en boven zit los valt niet mee te eten, gebeld voor afspraak deze vond plaats op 23 mei, de onderkant zit nu goed en de bovenkant is ook bewerkt maar voelt grof aan en zeer aanwezig, draag nu het oude boven gebit want dat voelt beter. Ga hier geen nieuwe afspraak voor maken ben klaar met lassus zal ze zeker niet aanbevelen !!!
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I chose this practice for new click dentures because it is close by and has everything in house....I thought
Made 1st appointment and referred to Lassusstraat, 2nd appointment at stadium square, 3rd appointment at stadium square for implant placement, had to make 4th appointment with Jan Van Galen due to prosthesis adjustment so that I would not be without lower dentures for 3 months, so this was not possible and another new appointment in 3 weeks with Jan Van Galen, I have had no lower dentures for 3 weeks now and still have pain, I think there is a loose implant, call today for an emergency appointment to have the implants removed, I don't know if I want to continue with this practice, not very happy with the way things are going. Finally, after almost 4 months, teeth are ready, unfortunately I was not satisfied with the quality of the teeth, the bottom was suffering from a pressure point and the top is loose, it is not easy to eat, called for an appointment, which took place on May 23, the bottom now fits well and the top has also been treated but feels coarse and very present, now wear the old top dentures because it feels better. Not going to make another appointment for this, I'm done with Lassus and will certainly not recommend them!!!
Beste Danny Crijnen, wat vervelend om te lezen dat u niet tevreden bent met uw ervaring bij ons en u last heeft van pijn na de behandeling . Wij nemen contact met u op om dit persoonlijk te bespreken met u en om te kijken wat we kunnen doen om dit op te lossen.
Na wat omzwervingen bij Lassus Stadionplein terecht gekomen. Wat een goede service en sfeer.
Altijd snel terecht voor een noodgeval en 7 dagen per week geopend.
Mijn favoriete tandarts is Nicole en mondhygiëniste Noëlle.
De wachtkamer is een feestje.
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After some wanderings I ended up at Lassus Stadionplein. What great service and atmosphere.
Always quickly available for an emergency and open 7 days a week.
My favorite dentist is Nicole and dental hygienist Noëlle.
The waiting room is a party.
Ik had een afspraak met Amsal Muric, ik werd op de afgesproken tijd opgehaald. gezellig praatje, duidelijke uitleg voordat hij met de behandeling begon en hij gaf goed advies.
(Translated by Google)
I had an appointment with Amsal Muric, I was picked up at the agreed time. nice chat, clear explanation before he started the treatment and he gave good advice.
Ik ben zeer tevreden met mijn mondhygieniste.
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I am very satisfied with my dental hygienist.
I have been going to Lassus Tandarstsen for 7 years now. I have been in the the three locations they have in Amsterdam, and I am very happy with the service and the attention. My kid goes to do his check every year. They are very busy so do not cancel if possible, because it will take some time to book another appointment!
Deze tandartspraktijk vind ik de allerfijnste! Oog voor detail, zeer kundige mensen en ook nog een super klantvriendelijk.
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I think this dental practice is the best! An eye for detail, very knowledgeable people and also super customer friendly.
Bij Tandarts Smalhout heb ik een paar nieuwe facings laten zetten en ik ben daar zeer tevreden over, er wordt eerst goed gekeken en naar je geluisterd wat je wensen zijn en het resultaat is precies zoals ik hoopte. De praktijk heeft een fijne sfeer en personeel is vriendelijk en behulpzaam.
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I had a few new veneers placed at Dentist Smalhout and I am very satisfied with them, they first take a good look and listen to what your wishes are and the result is exactly as I hoped. The practice has a nice atmosphere and the staff is friendly and helpful.
Al jaren erg tevreden bij Lassus, zelfs nu ik in Den Haag woon. Mijn mondhygiënist Amsal is 100% aan te raden; zeer ervaren, klantvriendelijk en professioneel.
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I have been very satisfied with Lassus for years, even now that I live in The Hague. My dental hygienist Amsal is 100% recommended; very experienced, customer-friendly and professional.
Al vier jaar ben ik een trouwe klant bij Amsal Muric en mijn ervaringen zijn zonder uitzondering positief. Amsal is een ware professional die altijd volledige aandacht besteedt aan zijn patiënten. Elke keer dat ik voor een behandeling kom, ben ik tevreden over hoe grondig hij mijn gebit reinigt. Een keer, toen Amsal op vakantie was, heb ik een behandeling ondergaan bij een andere mondhygiëniste. Hoewel ook deze behandeling prima was, merkte ik toch het verschil in aanpak en expertise. Voor mij bevestigde dit nogmaals waarom ik bij Amsal blijf, vanwege zijn deskundigheid en persoonlijke aanpak.
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I have been a loyal customer at Amsal Muric for four years and my experiences have been without exception positive. Amsal is a true professional who always pays full attention to his patients. Every time I come for treatment, I am satisfied with how thoroughly he cleans my teeth. Once, when Amsal was on holiday, I underwent treatment with another dental hygienist. Although this treatment was also excellent, I still noticed the difference in approach and expertise. For me, this once again confirmed why I stay with Amsal, because of his expertise and personal approach.
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I had an emergency in the weekend and they helped me to get an appointment shortly after I visited them. The dentist did a treatment to relief my pain and scheduled an appointment with a specialist for the next day. She was very helpful and I cannot explain how much I appreciated it. The office and other employees were also really nice.
Muy mal , te dejan con el dolor y dicen que todo esta bien . Para que vuelvas otra vez , para que les pagues mas y mas . Nunca he pagado tanto Como les pague Yo . Te recomiendo que no te vayas Ally . La ultima vez que fue eran unos 2 meses y medio y ahora tengo todavia dolor . Tendre que ahorrar otra vez y buscar un dentista de corazon y alma, para que me ayude.
Dear Chayma, we are sorry to read that you are not satisfied wit your experiences with us. We apologize that you are still experiencing pain in your mouth, we would like to get in contact with you to discuss this personally and look for a solution. Our practice manager will contact you.
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Laat in de middag brak mijn kroon af; ‘s ochtends vroeg kon ik langskomen en werd de kroon er weer “ingeplakt”! Geweldige service!
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Late in the afternoon my crown broke off; I was able to come by early in the morning and the crown was “glued back in”! Great service!
Super lieve mensen, nemen de tijd voor je
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Super nice people, take the time for you
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I had two crowns installed, service and skill of the dentist was incredible, high quality and efficient. I was a bit anxious before the procedure but the support I got was really fabulous, the dentist helped me through the anxiety. The psychological support is important and appreciated. I got my two teeth back! Super happy. Yay! Would definitely recommend!
Excellent service! Very qualified dentists and supporting staff. And open late hours or on weekends. It has been my clinic for 4 years now and I'm very happy with it. Thank you so much!
Ik overweeg om bij Lassus weg te gaan. Receptie is altijd heel slecht bereikbaar en afspraken worden met enige regelmaat kort van tevoren afgebeld waarna je weer achterin de rij aan kan sluiten voor een nieuwe afspraak. Ik zat eerst bij locatie Lassusstraat maar heb het nog een kans gegeven door naar Olympisch Stadion te gaan. Tweede afspraak hier werd nu ook afgezegd. Het was een hele fijne praktijk maar lijkt nu ten onder te gaan aan het eigen succes.
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I'm considering leaving Lassus. Reception is always very difficult to reach and appointments are regularly canceled shortly in advance, after which you can join the queue at the back for a new appointment. I was first at the Lassusstraat location, but I gave it another chance by going to the Olympic Stadium. Second appointment here has now also been cancelled. It was a very nice practice, but now seems to be a victim of its own success.
Beste Saskia van Haaster, wat vervelend dat u geen fijne ervaring heeft gehad bij onze praktijk en dat u het gevoel heeft dat u ons niet kunt bereiken. De praktijkmanager zal contact met u opnemen om dit persoonlijk met u te bespreken en uw feedback mee te nemen.
High quality service,very clean,all personal very kind and pacient,thank you!!!
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Amazing
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professional, trustable, nice experience if you can say so of a dentist practice :)
Nice and competent team.
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Ik heb recent enkele behandelingen gehad bij Amsal Muric en ik kan alleen maar positief zijn. De ontvangst, de behandeling, de aandacht etc. Alles prima geregeld. De behandelingen waren zelf heel ingrijpend en pijnlijk maar de manier waarop ik op mijn gemak werd gesteld d.m.v. goede uitleg, momenten van rust, ff vragen als het nog gaat etc. Dat is wat je verwacht van een professional. Good job Amsal!
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I recently had some treatments at Amsal Muric and I can only be positive. The welcome, the treatment, the attention, etc. Everything was well organised. The treatments themselves were very drastic and painful, but the way I was put at ease through... good explanations, moments of peace, questions if things are still going well, etc. That is what you expect from a professional. Good job Amsal!
Lassus Tandartsen hebben een enorme vakkennis in het behandelen en herstellen van je tanden en kiezen problemen.
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Lassus Dentists have enormous expertise in treating and repairing your teeth and molars problems.
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I saw Doctor Jorge Caserio yesterday for tmj dysfunction that I’ve been dealing with for two years. I don’t think I have ever had someone in healthcare take so much time to hear what I have been experiencing or to explain everything that’s been happening, why, how the treatment would work, and what options I have. He showed so much kindness and patience in our appointment and really made sure that I felt confident in my understanding of the problem. It was such a relief not only to finally find help, but to find help that I can trust. Thank you so much, doc!
I have now been a client at Stadionplein for three years and I love the Lassus clinic. Open 7 days a week which is very convenient. Modern facility, great service. Very happy !!
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Been going for years and paid quite some money to this clinic to get my teeth fixed. Been wondering if some of these treatments have been unnecessary. During my last visit I was advised to get another root treatment on the same tooth due to an infection but after going to see another dentist I was confirmed that there was no infection just some scar tissue. You also get invoices delivered very late. Mouth specialists are good and do a good job with cleaning
Dear Jenna Rutanen, we are very sorry to read you're not satisfied with the advised treatments of our dentists. Our floormanager will contact you to discuss this with you in person.
Bad customer service. They seems very kind on regular stuff, but when an issue occurs, ( eg pain after a day from simple filling treatment) they are not willing to accomodate for an eventual infection check in same day not even if for a 8 year old kid that has not been eating for 24 hours because if the pain.
Dear Felicita Holsztejn, we are very sorry to read you're not satisfied with our practice. This morning we had contact with you and offered your son a spot today. Hopefully we can resolve this problem and take away his pain. Our floormanager will contact you again to discuss this with you in person.
Tandarts Smalhout is een hele kundige tandarts. Hij heeft mij heel goed geholpen. Het is een man die direct is , eerlijk zijn mening geeft en je tegelijk op je gemak stelt. Ik hou daar van! Top!
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Dentist Smalhout is a very skilled dentist. He helped me very well. He is a man who is direct, gives his honest opinion and at the same time puts you at ease. I like that! Top!
Vermijd deze tandarts, het is echt een waardeloze organisatie.
Nu voor de 3e keer voor niets langsgekomen. Ze verzetten doorlopend afspraken en communiceren dat matig waardoor je voor niets komt. Al mijn gezinsleden hebben dit ook al meegemaakt.
De systemen zijn niet op orde. Bij binnenkomst zegt een computer waarop je je geboortedatum aangeeft dat de afspraak doorgaat. De receptionist zegt ook dat je kan gaan zitten. Als je dan na een half uur vraagt of de afspraak nog doorgaat dan blijkt de afspraak verzet. De computer was dus niet bijgewerkt en de receptionist kijkt helemaal niet in het systeem als je binnenkomt.
De tandartsen en mondhygiënisten zijn goed, maar de organisatie zelf is klungelig en kost te veel tijd en ergernis.
Ik ben weg hier.
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Avoid this dentist, it really is a worthless organization.
Now for the 3rd time I came by for nothing. They continuously reschedule appointments and communicate this poorly, meaning you end up for nothing. All my family members have also experienced this.
The systems are not in order. When you enter, a computer on which you indicate your date of birth will tell you that the appointment is going ahead. The receptionist also says that you can take a seat. If you ask after half an hour whether the appointment is still going ahead, the appointment appears to have been rescheduled. So the computer was not updated and the receptionist does not look at the system at all when you enter.
The dentists and dental hygienists are good, but the organization itself is clumsy and takes too much time and annoyance.
I'm out of here.
Beste Daniel Markus, het spijt ons te lezen dat u en uw gezin niet tevreden zijn met onze praktijk. Wij komen graag met u in contact om dit persoonlijk met u te bespreken en te kijken naar wat hier misging. Onze excuses voor het ongemak. Onze floormanager neemt contact met u op.
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I went there couple of times last year and had a bad experience with the filling and the dental cleaning.
The filling wasn’t done correctly even during the next checkup they mentioned it is fine, but I had to go to another dentist to fix it.
Keep an eye on the bills especially for the dental cleaning, I was charged extra 10 mins.
Dear Bahieeldeen Shehab, we are very sorry to read you're not satisfied with your treatment at our practice and your bill from your dental cleaning. Our floormanager will contact you to discuss this with you in person and look for a solution.
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Waardeloze praktijk en tandarts zegt ook nog eens dat ik altijd wat had. Terwijl de mondhygiëniste mij gelijk gaf!
Nooit voor een oplossing gezocht! Totaal niet aan te raden en al helemaal niet de heer Smalhout!!
Steekt had niet in eigen boezem maar geeft patiënt de schuld. Walgelijk.
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Worthless practice and dentist also says that I always had something. While the dental hygienist agreed with me!
Never looked for a solution! Not recommended at all and certainly not Mr. Smalhout!!
It was not his own fault but he blamed the patient. Disgusting.
Beste Lida Veensta, het spijt ons te lezen dat u niet tevreden bent met onze praktijk. Het is al even geleden sinds wij u voor het laatst hebben gezien/gesproken, maar mocht u toch nog vragen hebben dan bespreken wij deze graag met u persoonlijk. Wij wensen u het beste. Met vriendelijke groet, Lassus Tandartsen
I strongly advise against this dentistry factory because the have some people working here who are just the dentist version of dr death. My implant fell and after few useless consultations finally one implantologist put it back on( lots of pain and x-rays in the meantime while pregnant) the same implantologist told me that his colleagues who made the implant made some mistakes, and I can’t use it to chew food otherwise it risks to fall again. This is already outrageous and I can’t redo it or it causes me more problems, what he can do was to fill the gap of the implant to avoid tooth decay caused by the ill placed implant so I did. After a week I was in pain, I went back for the pain and another dentist I met before( she is the one who no matter what problem you have do a x-ray as default) than she proceeded to tell me that the teeth where her colleague did a filling needed a root canal treatment and she was almost sure that it was the problem, from my past experience with her I was not convinced of her diagnosis, even though I was in a lot of pain I need to go abroad the same day I decided not to proceed for a gut feeling that she was wrong. She told me any dentist I would go would tell me same diagnosis, the next day I booked a dentist in Italy, he told me I was right because the pain was caused by a huge tooth decay in another teeth, and I was so big that he didn’t need an X-ray to see it( he told me pregnant women shouldn’t do X-ray when it’s not strongly necessary like my case) he treated it and the pain was gone. I strongly advice the Lassus management to check was this woman is doing because she is very confronting and she is not able to do her job. How can you miss a huge tooth decay and just randomly do unnecessary X-ray to people.
Dear Yue Shu, we are very sorry to read you are not satisfied with our practice twice now. This is not the service you should expect from us, our sincere apologies. Our floormanager will contact you to discuss this with you in person and look for a solution.
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Beste Kostas Pavlidis, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager via info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
It has been now 1 year since my first time at Lassus Tandartsen.
I highly recommend the dental hygienist Amsal Muric.
I was fighting per years with a gum disease where some experts were also considering a possible surgery.
Amsal solved- not just the problem of my gum - but also he understood what I needed to do in order to keep healthy and in balance my gum.
Still can’t believe that this is real!
Thank you very much Amsal!!
I’m not usually one to leave reviews but wanted to say thank you to Amsal for restoring my confidence in dental hygienist treatments. I was referred to Amsal after a painful experience with another hygienist which left me with a sore mouth for days and put me off booking further sessions. I was very nervous on my first appointment with Amsal but he immediately put me at ease, constantly checking in with me during the treatment to see if I was pain free and by the end of a thorough teeth cleaning treatment I was amazed at how painless it was. My second appointment with Amsal, I can honestly say that I almost fell asleep in the chair - not a pretty sight! - but that is testament to Amsal’s skills and professionalism. Thank you!
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I got my old crown changed. It was a very good and professional experience. My treatment was done by Nicole and she is very efficient in her work. My gums were not damaged and the crown fits perfectly.
Zeer tevreden over de service en tandarts Smalhout, ik durfde al jaren niet meer te lachen en had last van erosie door tandenknarsen en wilde graag een opknapbeurt voor mijn voortanden, dus 2,5 uur en een bonus gevulde hoektand later kon ik met een mooi gebit weer naar buiten!
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Very satisfied with the service and dentist Smalhout, I had not dared to smile for years and suffered from erosion due to teeth grinding and wanted a makeover for my front teeth, so 2.5 hours and a bonus filled canine later I could leave with beautiful teeth!
I had a failure of implant procedure, lots of pain and swelling as a result...
I would never recommend!
NOTE 2: Lassus responded to my comment by calling me asking for further details and unfortunately again they disappear.
Dear Katy T, we are very sorry to read that you're not satisfied with your latest treatment and you have/had pain because of that. Our sincere apologies. We really want to find out what went wrong and look for a solution. Could you be so kind to contact us via info@lassus.nl of via 020 21 04 007? This will be very much apriciated by us.
Bij mijn eigen tandarts had men geen 15 minuten tijd voor kijken naar een noodgeval=afgebroken hoektand.
Lassus stadionplein gebeld meteen afspraak geregeld en een aardige en kundige tandarts heeft de hoektand gelijmd en mij meteen mogelijke andere oplossingen uitgelegd.
Zo hoort het !
Nieuwe en blije patiënt geworden
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My own dentist did not have 15 minutes to look at an emergency = broken canine tooth.
Called Lassus stadium square, immediately arranged an appointment and a nice and knowledgeable dentist glued the canine tooth and immediately explained to me possible other solutions.
That's how it should be!
Became a new and happy patient
Had a bit of an issue with mixed times and communication
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Beste Aicha B B, Het spijt ons te lezen dat u niet tevreden bent met onze service. Helaas kunnen we je niet vinden in ons systeem onder deze naam. Zou u zo vriendelijk willen zijn contact met ons op te nemen via info@lassus.nl of via 020 210 4007 zodat onze praktijkmanager dit kan bekijken en persoonlijk met u kan bespreken? Dit wordt door ons zeer gewaardeerd.
I am very happy with the dental cleaning done by Filipa and dental treatment done by Ruben. Also, the girls from the reception are very friendly. Special thanks for Hajar and Filipa for finding time for me even if i was late today.
this practice is good for basic treatments (oral hygiene), but for more complex operations, they
I had a cavity and their recommendation was to remove the tooth. I went to another Lassus location, and they shared the same recommendation.
I then tried 2 different deal practices, who were puzzled by Lassus' recommendation and one of them promptly fixed the issue with a root canal
Luckily I didn't follow the initial recommendation
The problem with Lassus is their dentists are young, overworked and rarely gentle when touching the mouth
Dear Alessandro Agostini, we are very sorry to read that you are not satisfied with our dentist. They adviced you a long term solution, which they think would be the best for you. All our dentist are qualified to make these discisions, regardless of their age. Our apologies if this did not come across that way. We would like to get in touch with you to discuss this with you in person. Our floormanger will contact you.
I had multiple bad experiences here. I would not recommend this place to a fellow expat.
Beste Jyoti Kattani, We are sorry to read that you are not satisfied with our service. Unfortunately, we can't find you in our system under this name. Would you be so kind as to contact us via info@lassus.nl or via 020 210 4007 so that our practice manager can look into this and discuss it with you personally? This is very much appreciated by us.
My experience with this place is absolute horrid.
Poor quality, not being able to do the right diagnosis, using an old X-Ray. But billing you fast.
Finally I came to the decision my family deserves a better place. BTW expensive looking waiting room does not mean you will receive good quality service. Shame on you!
Dear Katerina Connor, We are sorry to read that you are not satisfied with our practice. That is absolutely not the intention. We would like to start the conversation with you. We will forward your review to our practice manager, who will contact you personally.
I must say I am impressed by the care and quality of your work! I was lucky to meet Dr. Enrique Rikken who fixed my problem in a matter of minutes! A problem many dentists didn’t understand let a lone handle! I am forever thankful, he is a true doctor! Great clinic, am staying with you for life🙌🙏
I’ve been going to this place for 3+ years now. When I had a sudden toothache in early June, I had to see a dentist (different from whom I used to see as she was on annual leave). She had x-rays and said that I can go back home as it could be my gums and I need to clean my teeth better. 2 weeks later I had a very serious pain and went there again with an emergency appointment and same dentist saw me. She again said that it could be gum inflammation and I had to see my hygienist on Monday. The pain was terrible and I waited until Monday, counting minutes. I went to see my hygienist and the first thing she said that gum inflammation can not make that much pain so it should be something else - meaning I was in pain all weekend for nothing :( And they said they have nothing to do. I left there and just went to a random dentist. In 5 minutes they said it was the inflammation and I need to have a root canal treatment and start antibiotics. I'm really sorry about their “we don’t know how to help you” approach. My pain is now over thanks to other dentist's diagnosis. I won't be going to the Lassus any more.
Dear Ezgi Sayli, we are very sorry to read that you're not satisfied with your visit to our practice. With all the specializations in-house we should be able to help and diagnose our clients properly. We are very sorry if we didn't. Could you be so kind to contact us via info@lassus.nl or via 020 21 04 007 so we can find out what happend? This will be very much appreciated by us.
Zeg je voor het eerst in ruim 15 jaar een afspraak af omdat er code rood stormwaarschuwing is, krijg je per email een bevestiging met meteen de dreiging dat ze de volgende keer dat je (in hun ogen te laat) afzegt een rekening krijgt. En baas van die tent (Thomas Rietrae) maar in interviews vertellen dat hij de benadering van patienten zo belangrijk vindt. Denk dat dat ooit zo nobele doel door de opschaling naar commerciële tandartsfabriek met miljoenenomzet een beetje uit het oog is geraakt, ook als je naar de rest van de recensies kijkt.
(Translated by Google)
If you cancel an appointment for the first time in over 15 years because there is a code red storm warning, you will receive a confirmation by email with the immediate threat that they will receive a bill the next time you cancel (in their eyes too late). And the boss of that place (Thomas Rietrae) says in interviews that he finds the approach to patients so important. I think that this once noble goal has been somewhat lost sight of due to the scaling up to a commercial dental factory with a turnover of millions, even if you look at the rest of the reviews.
Beste heer, mevrouw, graag komen wij met u in contact om dit verder op te lossen. Indien het de 1e keer is dat u een afspraak binnen 48 uur afzegt, hadden er inderdaad geen kosten in rekening mogen worden gebracht. Ook wordt er rekening gehouden met bijzondere omstandigheden. Kunt u een e-mail sturen met uw naam en geboortedatum naar info@lassus.nl met uw verhaal?
Had my dentist appointment yesterday with Canan Ozturk. Highly recommend her! Very friendly and overall great experience.
Vandaag geholpen door tandarts Canan Ozturk die vandaag in de mondhygieniste rol zat. Nog niet eerder is er zo grondig en goed schoongemaakt! Mijn tanden zagen er fantastisch uit, grote complimenten. The set standard is high^^ Thanks!
(Translated by Google)
Helped today by dentist Canan Ozturk who was in the dental hygienist role today. Never before has cleaning been so thorough and thorough! My teeth looked fantastic, big compliments. The set standard is high^^ Thanks!
Despite the fact that this is a very expensive dental practice, I continued going especially because of the mouth hygienist treatment which is good. However, if you cancel an appointment one day before the agreed date, they charge you because you should cancel 2 days in advance. I think people are trained here, above anything else, to contribute to make of the practice a very profitable business at any cost. This is a very inappropriate approach.
Dear Maria Martina, we apologize for any dissatisfaction you may have experienced with our practice. We are sorry that you felt this way, as it was never our intention to create an unpleasant experience for you. These house rules are there so that we have time to schedule another appointment for other clients.
If this happens for the first time, we never charge, because we understand that this can always happen. Our most priority is to ensure that you receive the highest level of care possible, and we are genuinely interested in addressing your concerns. We have taken note of your review and will promptly share it with our practice manager. They will personally reach out to you to discuss your feedback in detail and understand the circumstances surrounding your experience.
(Vertaald door Google)
Beste Maria Martina, onze excuses voor het eventuele ongenoegen dat u heeft ervaren in onze praktijk. Het spijt ons dat u zich zo heeft gevoeld, aangezien het nooit onze bedoeling was om u een onaangename ervaring te bezorgen. Onze hoogste prioriteit is ervoor te zorgen dat u de best mogelijke zorg krijgt, en we zijn oprecht geïnteresseerd in het aanpakken van uw zorgen. We hebben kennis genomen van uw beoordeling en zullen deze zo spoedig mogelijk delen met onze praktijkmanager. Zij zullen persoonlijk contact met u opnemen om uw feedback in detail te bespreken en de omstandigheden rond uw ervaring te begrijpen.
My family (2 kids and parents) have been going to this practice since we moved to Amsterdam from the US almost 4 years ago. I initially loved it because it was super clean and the office was sleek and after seeing a couple of different ones, I found a dentist I really liked for my family. But sadly, I'm going to leave the practice and want to share my very uneven experience.
The positives: (1) good hours including weekend hours; (2) very clean office; (3) employees are fluent in English.
Negatives: As others have said, it's nearly impossible to reach them. I've waited for over an hour while the message repeatedly told me that I'm #1 in line so someone would get to me soon. I think that's the standard message, so don't believe that you're actually the next in line. They've also messed up a few things over the years, which I was willing to overlook, but the last month of trying to contact them, leaving messages to be called back when I finally did reach someone and actually never getting called back have been too much and I'm going to leave the practice. But watch out! They own many practices around the city that are not branded Lassus, so do ask your practice if they're owned by them or in the same group. I think the group has gotten too large and corporate and can't handle the volume of customers, and as a result, the quality of care is not very good (from the actual dentistry, to the customer service).
My particular bad experiences: (1) the dentist said that because I had a slight gap between my molars that resulted in getting food stuck, she would put a patch to make the space smaller. She did that - it fell out 2 days later. I didn't bother to get it repatched because I didn't think I needed it in the first place. (2) They messed up my father's implants and to fix it have proposed removing another tooth to place yet another implant. When I tried to ask questions, I was rushed and told I'd receive a call to discuss - I've been trying to follow up with no return call. (3) My son's two front teeth fell out over a year ago and one started to grow in funny. During his checkup a year ago, I asked about it and was told to not worry, but on his checkup a month ago, we were told that it needs to be removed quickly as it's an extra tooth. We were rushed out again and told we would receive a call to discuss plans and schedule an appointment. Since it's something I understood needs to happen soon, I've been calling every few days for the last month leaving messages to explain the situation and asking to receive a call back. None has come. This is the lack of customer care that I'm referring to, and has lead our family to decide to look for a practice that is more caring.
Dear Susan Taing, firstly, thank you for your kind words. We are deeply sorry to hear that you are otherwise dissatisfied. It is unfortunate that you are considering leaving the practice. It is certainly not our intention for you to have such an unpleasant experience. Our primary goal is to provide you with the best possible care.
We will personally reach out to you to discuss your feedback and investigate what happened. We apologize for any shortcomings in customer service and care that you have experienced. Our aim is to resolve any issues together and find a satisfactory solution.
Ze melken je uit met geborgen kosten!
Wat een simpele controle moest zijn werd een hoge rekening. 3D scan hier, standaard tandenpoets praat daar. Het resultaat: er is niets aan de hand, ziet er allemaal goed uit. Met deze gebeurtenis in het achterhoofd kom ik afgelopen week weer op controle en geef ik aan dat de aanpak van de vorige keer niet bevallen is. Dit wil ik deze keer graag voorkomen door geslagen te ijs te komen en adhode en prijs te zeggen wat ze kunnen doen. Alles daar buiten moeten ze aangeven. En wat zie ik op de rekening? Weer geborgen kosten!
Normaliter wanneer je een dienst levert moet je transparant zijn over kosten, al helemaal als je klant daar om vraagt.
Ik ben jullie echt beu. Lieve lezer, als je dit lees: ga aub naar een andere tandarts.
ps: dit is mijn eerste (en waarschijnlijk enige) review ooit. Triest dat ik dit moet doen.
(Translated by Google)
They milk you for salvaged costs!
What was supposed to be a simple check turned into a large bill. 3D scan here, standard toothbrush talk there. The result: nothing is wrong, everything looks good. With this event in mind, I came back for a check-up last week and indicated that I was not satisfied with the approach I took last time. I would like to prevent this this time by being shocked and telling them exactly what they can do. They have to declare everything outside of that. And what do I see on the bill? Costs saved again!
Normally when you provide a service you must be transparent about costs, especially if your customer requests it.
I'm really tired of you guys. Dear reader, if you read this: please go to another dentist.
ps: this is my first (and probably only) review ever. Sad that I have to do this.
Beste S S, wat vervelend om te lezen dat u dit zo naar heeft ervaren. Het spijt ons en dit is natuurlijk niet onze bedoeling. Zou u zo vriendelijk willen zijn om contact met ons op te nemen via info@lassus.nl of via 020 210 4007? Dan kunnen wij dit persoonlijk met u bespreken en kunnen we kijken wat er aan de hand is.
I am writing to express my utmost disappointment and frustration with the dental services provided by Lassus Tandartsen Olympisch Stadion. My experience at this clinic has been nothing short of a nightmare, and I feel compelled to share my ordeal with you.
Initially, I decided to switch my dentist from Lassus Orthodontie to Lassus Tandartsen Olympisch Stadion, hoping for a more responsible and professional approach to my dental care. Regrettably, my expectations were shattered from the very beginning. Despite the initial promises of assistance, the dentist and another orthodontist in the clinic failed to deliver on their commitments.
To begin with, they initiated my treatment by ordering an Invisalign pack. However, each visit to the clinic resulted in nothing but a hefty charge of 100 euros, with no tangible progress or resolution to the issues at hand. It quickly became apparent that my treatment was not progressing as planned, yet the dental professionals at Lassus Tandartsen Olympisch Stadion displayed a shocking lack of concern or willingness to take appropriate action.
Furthermore, upon completion of the Invisalign treatment, I was left completely abandoned and without the necessary attention I deserved due I had to change the crowns that they broke and finish the post treatment. The dentist, who was supposed to address my concerns and fix the numerous broken implants, turned a blind eye to my situation. This is a clear violation of professional ethics and an utter disregard for patient care. I entrusted them with my dental health, only to be met with negligence and incompetence.
After enduring three years of disappointment and false hope, I have finally come to the difficult decision of cutting ties with Lassus Tandartsen Olympisch Stadion. Unfortunately, this means that I have lost a staggering amount of 6000 euros invested in this clinic. Moreover, I am now forced to start my dental treatment from scratch at another facility, following the recommendations provided by professionals who understand the extent of the damage caused by Lassus Tandartsen Olympisch Stadion.
In conclusion, my entire experience with Lassus Tandartsen Olympisch Stadion has been nothing short of a traumatic and costly ordeal. The lack of professionalism, accountability, and basic care exhibited by the dental team has left me deeply dissatisfied and disillusioned. I strongly urge you to address these serious concerns and take appropriate action to prevent others from falling victim to this unscrupulous establishment.
I sincerely hope that my complaint will serve as a wake-up call for Lassus Tandartsen Olympisch Stadion to improve their standards of patient care and to rectify the damage they have caused. As a consumer seeking quality dental services, I deserve nothing less.
Dear Mario Balaguer, we are very sorry to read that you are not satisfied with our practice. It is of course not the intention that you have experienced it so unpleasantly. Our main goal is certainly to provide you with the best possible care. We will forward your review to our practice manager, who will contact you to discuss your review personally and to see what happened.
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Ik ben zeer ontevreden over Lassus. Ik had gebeld om een afspraak te maken om mijn spalk te verwijderen en specifiek laten weten dat dit is waar ik voor wilde komen, en gevraagd of dat mogelijk was. Dat was akkoord, er werd een afspraak ingepland.
Vervolgens kom ik aan bij de tandartsassistente die direct aangeeft dit niet te willen doen. Ik ben dus voor niets gekomen, en tot mijn verbazing heb ik voor het verspillen van mijn tijd door Lassus ook nog eens een onterechte rekening ontvangen. Mijn bezwaar hierop werd genegeerd, en er werd zelfs geclaimd dat ze het bezwaar niet hadden gezien, wat volgens hun eigen financiële afdeling niet klopte, het was wel ingezien en afgewezen. Vervolgens gedwongen een rekening plus onterechte incassokosten moeten betalen.
(Translated by Google)
I am very dissatisfied with Lassus. I had called to make an appointment to remove my splint and specifically let them know that this is what I wanted to come in for and asked if that was possible. That was agreed, an appointment was scheduled.
I then arrive at the dental assistant who immediately indicates that she does not want to do this. So I came for nothing, and to my surprise I also received an unfair bill for wasting my time by Lassus. My objection to this was ignored, and it was even claimed that they had not seen the objection, which according to their own finance department was incorrect, it had been seen and rejected. Then forced to pay a bill plus unjustified collection costs.
Beste Birgit Biersteker, wij vinden het vervelend om te lezen dat u zeer ontevreden bent met onze praktijk. Wij sturen uw review door naar onze praktijkmanager, zij neemt contact met u op om uw review persoonlijk met u te bespreken.
Ik heb Nicole Bleeker als tandarts voor het afgelopen twee+ jaar, en ik ben echt tevreden. Ik heb een geschidenis van moielijke tandzorg (fillings, kronen, etc). Bij andere tandarts, had ik de gevoel dat ik wordt beordelt door dit pech, en dat maakt het echt moeilijk om plezier te vinden om naar de tandarts te gaan - Maar met Nicole is dat echt helemaal anders. Zij heeft geduld om mijn vragen te beantworden, en om mij komfortabel to laten voelen. Op het gelijke tijd, zij is direct en ze laat me weten wat ik moet doen, en wat ik kan verwachten van de toekomst (dit vind ik ook prettig). Zij maakt echt een verschil in mijn leven, en ben ik erg dankbaar.
(Translated by Google)
I have had Nicole Bleeker as my dentist for the past two+ years, and I am really satisfied. I have a history of difficult dental care (fillings, crowns, etc). With other dentists, I felt like I was being judged for this misfortune, and that really made it hard to enjoy going to the dentist - But with Nicole it is really different. She has the patience to answer my questions, and to make me feel comfortable. At the same time, she is direct and she lets me know what to do, and what to expect in the future (I like that too). She really makes a difference in my life, and I am very grateful.
Went there for an emergency with a broken tooth, they patched in 10 min and it broke 2 hours later. Price was 110 euros -- update: changed rating from 1 to 5 stars as the clinic called me, argued it was temporary patch which can sometimes brake quickly, not meant to last but used only to bridge the time until full treatment. They offered a partial refund. I was impressed by their follow up and concern.
Dear Caio Mazzi, we are very sorry to read that the restoration of your tooth already broke. We sent your review to our practice manager Vanessa, she is going to look into it en reach out to you to discuss this with you in person and look for a solution.
Waardeloze service.
(Translated by Google)
Lousy service.
Beste Lia Plat, wij vinden het jammer om te lezen dat u niet tevreden bent met onze service. Wij hebben vandaag al contact met u gehad en kunnen op dit moment helaas niks voor u betekenen wat betreft het probleem. Mocht u toch nog vragen hebben dan kunt u ons bereiken via info@lassus.nl of via 020 21 04 007.
I had a lovely intake consultation with Lassus Tandartsen Olympisch Stadion. Clear and complete advice and great customer service. Didn't follow through with the treatment for unrelated reasons, but I would definitely go back.
Ik kom al jaren bij Lassus Stadionplein. Wat een fantastisch team. Mondhygieniste Kyana is grondig en heel goed en zorgzaam. Tandarts Nicole controleert en verbetert mijn gebit. Specialistische werkzaamheden zijn ook in huis. Ik ben van mijn tandarts angst af. Ik kan eenvoudig via de mail afspraken boeken, krijg kalender invited ingeschoten. De afhandeling doen ze rechtstreeks met mijn zorgverzekeraar. Kortom, een tandartspraktijk waar je nooit meer weggaat.
(Translated by Google)
I have been coming to Lassus Stadionplein for years. What a fantastic team. Dental hygienist Kyana is thorough and very good and caring. Dentist Nicole checks and improves my teeth. Specialist work is also in-house. I am rid of my fear of the dentist. I can easily book appointments by email, and receive calendar invited. They handle the processing directly with my health insurer. In short, a dental practice that you will never leave again.
Beste Mark Ogertschnig, Wat geweldig om te horen dat u zo tevreden bent :-). We zullen het doorgeven aan Kiyana en Nicole.
Professioneel en servicegericht
(Translated by Google)
Professional and service-oriented
Fantastische tandartsenpraktijk. De wachtkamer is al een feest om in te verblijven. Geen kille witte ruimte maar een huiskamer met de leukste stoelen, loungebanken en een prachtig uitzicht. Het personeel is erg vriendelijk.
Tandarts Nicole is kundig, professional en enthousiast.
Ze denkt met haar patiënten mee. Alles onder één dak.
Geen lange wachttijden en en een grote plus dat je ook in de weekenden en avonden terecht kan. Alles is keurig schoon, inclusief de toiletten.
Ik raad Lassus tandartsen ten zeerste aan.☆☆☆☆☆
(Translated by Google)
Fantastic dental practice. The waiting room is already a treat to stay in. Not a cold white space, but a living room with the nicest chairs, lounge sofas and a beautiful view. The staff are very friendly.
Dentist Nicole is skilled, professional and enthusiastic.
She thinks along with her patients. Everything under one roof.
No long waiting times and a big plus that you can also go during weekends and evenings. Everything is very clean, including the toilets.
I highly recommend Lassus dentists.☆☆☆☆☆
Beste Black sheep, Bedankt voor de 5 sterren wat geweldig om te horen dat u het zo'n feest vind :-). We zullen het doorgeven aan Nicole!
I arrived at the appointed time, but waited about half an hour, after 30 mins finally got my turn, the doctor tried to push me to finish as quickly as possible. And as a tandarts, her nails were very long, and with nail decorations!!!! I would like to make teeth crown, and asked the price, the doctor told me one crown for 900 euros in the beginning, , and later,,, she said one for 800 euros, which is very big difference!!!!!
Dear Landi Zhao, we are sorry that you had to wait so long and that you are not satisfied. We would be happy to discuss the bill with you and discuss your review with you in person. Unfortunately, we can't find you in our system under this name. Would you like to contact our practice manager via info@lassus.nl? This will be very much appriciated by us. We hope to speak to you soon.
Ik ben bij Ruben Blijdorp geweest. De eerste keer composiet zetten was het een hele andere kleur dan de rest van mijn tanden en was de vorm niet mooi. Dit werd toen weggehaald waarbij ik vroeg om de hoek van mijn tand bij te vullen zodat mijn voortanden symmetrisch werden. Het resultaat was twee totaal verschillende voortanden waarbij eentje veel korter is dan de andere, en vervolgens krijg ik van hem te horen dat het mijn schuld was omdat ik niet heb aangegeven dat ik het recht wou en dat mijn tanden zelf scheef waren en het nu door de hoek meer opvalt. Mijn doel was symmetrische voortanden, dat heb ik ook gezegd… het hoe en wat dacht ik aan de tandarts over te laten. Ik ga het ergens anders laten corrigeren maar dit vind ik heel jammer nu, mijn tanden zien er veel schever uit dan oorspronkelijk terwijl ik dat juist wou oplossen. Niet aan te raden
(Translated by Google)
I visited Ruben Blijdorp. The first time I put composite, it was a completely different color than the rest of my teeth and the shape was not nice. This was then removed and I asked for the corner of my tooth to be filled so that my front teeth became symmetrical. The result was two completely different front teeth, one of which is much shorter than the other, and then I am told by him that it was my fault because I did not indicate that I wanted it straight and that my teeth themselves were crooked and that it was now due to the corner is more noticeable. My goal was symmetrical front teeth, that's what I said... I thought I'd leave the how and what to the dentist. I'm going to have it corrected somewhere else, but I think this is a shame now, my teeth look much more crooked than originally, while I wanted to solve that. Not recommended
Went for a cleaning but have had fillings and crowns done at the Olympische Stadion locations. Great dentists and hygienists. The selection of days and hours is also great; 7 days a week until 10pm. Would highly recommend.
Ik heb voor Lassus tandartsen gekozen omdat ze alles in één hebben. Het zijn professionals en er is een uitstekende communicatie tussen de verschillende specialisaties als dat nodig is. Ze nemen de tijd om naar je te luisteren, ik voelde mij echt gehoord. Ik ben bang voor de tandarts en voelde me op mijn gemak en serieus genomen. Ik heb een tandvleestransplantatie gehad en heb facings laten plaatsen. Het was voor mij een heel grote ingreep, waar ik heel goed doorheen ben geholpen. Ik kan Lassus tandarsten absoluut aanbevelen en in het bijzonder Hesther Robbe.
(Translated by Google)
I chose Lassus dentists because they have everything in one. They are professionals and there is excellent communication between the different specializations if necessary. They take the time to listen to you, I really felt heard. I am afraid of the dentist and felt at ease and taken seriously. I had a gum transplant and had veneers placed. It was a very major procedure for me, which I was helped through very well. I can absolutely recommend Lassus dentists and in particular Hesther Robbe.
Never again for cleaning.
1) Airflow cleaning was scheduled
2) a couple of times appointments moved on their side "because of doctors availability"
3) no airflow cleaning happen, instead, some student-looking lady was scrapping my teeth MANUALLY and now I fill them way more sensitive and she was saying that airflow cleaning will be the last part, but afterwards, it turned out to be broken
4) lady at a desk even haven't apologized for such a fail from their side
BONUS: I was replacing retainer with overnight mouth guard there and doctor told: "for better experience I'll cleaned your teeth a bit" (took her 3 mins of time) and I received an invoice of 80 euro for that (the same cost you pay for 30 minutes long airflow cleaning)
UPDATE: as you can see in the review reply from the "company" they were aiming to understand the situation, called me & offered a free appointment for cleaning with airflow. Yes, it was canceler a couple of times for both my company and myself, but it was never communicated that I will receive an invoice for it. Now they are claiming that they never offered a free cleaning. Dear customer support, you can read my first row of this review and understand that I WILL NOT PAY A CENT to have a cleaning with your awful services, attention, and way of communication both on the hygienists and customer service side. Think twice before going here
Dear Tikhon Scherbakov, we are sorry to read that you are unsatisfied with our services. Via this way we would like to offer our sincere apologies for moving around your appointment. We fully understand that you have made time for this and that your time is valuable. Also our sincere apologies that the airflow was broken, unfortunately we found out about this too late. Furthermore, we like to emphasize that your dental hygienist is no student. Our floormanager will contact you, to discuss this review and your invoice with you in person.
Sinds kort ben ik bij Amsal onder behandeling en wat een topper is dat als mondhygiënische! Raad hem echt iedereen aan. Luistert heel goed naar je klachten en neemt de tijd voor je!
(Translated by Google)
I have recently been receiving treatment from Amsal and what a great dental hygienic practitioner! Really recommend him to everyone. Listens very carefully to your complaints and takes the time for you!
Zojuist bij Amsal Muric geweest voor behandeling. Wat een verademing. Jaren tegenop gezien en zoveel last van behandelingen. Nu blij, opgelucht en lekker fris de behandelkamer uitgelopen. Zoveel kunde, rust en een goed gevoel. Wist niet dat dit kon als je bij de mondhygiënist vandaan kwam. Echt een enorme aanrader!
(Translated by Google)
Just went to Amsal Muric for treatment. What a relief. I've been dreading it for years and suffering so much from treatments. Now I walked out of the treatment room happy, relieved and feeling refreshed. So much skill, peace and a good feeling. Didn't know this was possible when you came from the dental hygienist. Really highly recommended!
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Dit is nu mijn 3e afspraak bij lassus op stationsplein. Arts Amsal heeft me wederom enorm goed geholpen en motiveert me om serieus goed voor mijn tanden te zorgen! 11/10 would recommend
(Translated by Google)
This is now my 3rd appointment at Lassus on Stationsplein. Doctor Amsal has once again helped me enormously and motivates me to take serious care of my teeth! 11/10 would recommend
ENG Further down.
Mijn behandeling bij de mondhygiënist vandaag -ik ben geholpen door Roos Ebrahimi Firouz- was de snelste en meest aangename die ik dusver heb gehad: Snel, maar zeker niet slordig of gehaast, want het effect is zichtbaar en uitstekend. Speciale vermelding: Roos nam een moment, voordat de daadwerkelijke behandeling begon, om een signaal af te spreken waarmee ik zou kunnen aangeven dat ik pijn had of zelfs maar als ik even pauze zou willen. Ik heb het afgesproken signaal niet nodig gehad.
-- ENG-- My treatment at the hygienist today - Roos Ebrahimi Farouz attended to me - was the speediest en most amenable treatment I've had thus far: Speedy, but definitely not sloppy or hurried, with visible and excellent results. Special note: Roos took a moment, just before the actual cleaning, to agree upon a specified signal by with I would be able to let her know whether I was in pain, or even if I just needed a short break/reprieve. As it turned out, I didn't actually need the signal.
(Translated by Google)
ENG Further down.
My treatment with the dental hygienist today - I was helped by Roos Ebrahimi Firouz - was the fastest and most pleasant I have had so far: Fast, but certainly not sloppy or rushed, because the effect is visible and excellent. Special mention: Roos took a moment, before the actual treatment started, to agree on a signal that I could use to indicate that I was in pain or even if I wanted a break. I didn't need the agreed signal.
-- ENG-- My treatment at the hygienist today - Roos Ebrahimi Farouz attended to me - was the speediest and most amenable treatment I've had thus far: Speedy, but definitely not sloppy or hurried, with visible and excellent results. Special note: Roos took a moment, just before the actual cleaning, to agree upon a specified signal by with I would be able to let her know whether I was in pain, or even if I just needed a short break/reprieve. As it turned out, I didn't actually need the signal.
Bedankt voor uw prachtige review! Het doet ons goed dat de behandeling naar wens is verlopen. Ik zal uw review delen met Roos.
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Beste Anna Engels, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager Marit via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Heldin Arezo Horati. Beste tandarts en hoe flexibel. Ik kwam om 1 uur voor sluitingstijd binnen met een urgent probleem en een vulling aan mijn voortand die vervangen moest worden nadat een tandarts van een andere praktijk (zal ik niet noemen) een slechte job had gedaan. Arezo was flexibel genoeg om mij toch nog te helpen ook al was het eigenlijk de bedoeling dat zij eerder naar huis ging. En de job zelf heeft ze ook fantastisch verricht. Aanrader en alle lof naar Arezo!!!
(Translated by Google)
Heroine Arezo Horati. Best dentist and how flexible. I came in at 1 hour before closing with an urgent problem and a filling on my front tooth that needed to be replaced after a dentist from another practice (I won't name) did a bad job. Arezo was flexible enough to help me even though she was actually supposed to go home early. And she did a fantastic job of the job itself. Highly recommended and all praise to Arezo!!!
Vandaag wederom een goede behandeling gehad bij onze(mijn moeder en ik) mondhygiënist 'Amsal Muric' gehad, wij zijn erg blij met zijn behandeling en gaan zeer tevreden naar 🏡
Amsal is buitengewoon attent en neemt altijd zijn tijd om ons goed te adviseren en gaat heel delicaat met ons gebit te werk!
Wij willen nooit méér een andere mondhygiënist.
Amsal is lief, verzorgd en we krijgen altijd een warm onthaal🦚
Dankjewel Amsal en tot over drie maanden💚
Veel liefs van Malika en haar Mamma!
(Translated by Google)
Today we had another good treatment with our (my mother and I) dental hygienist 'Amsal Muric', we are very happy with his treatment and are very satisfied 🏡
Amsal is extremely attentive and always takes his time to give us good advice and works very delicately with our teeth!
We never want another dental hygienist again.
Amsal is sweet, caring and we always receive a warm welcome🦚
Thank you Amsal and see you in three months💚
Lots of love from Malika and her Mom!
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Beste Hassan Djonidi, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager Julie via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Geweldige ervaring bij Lassus tandartsen, wel om de zeer deskundige , en vakmanschap van Arezo Horatio ‼️Hierbij ook vermeldend de dames en heren aan de Afspraak desk , allemaal Top . Bedankt 💫
(Translated by Google)
Great experience at Lassus dentists, especially because of the very expert and craftsmanship of Arezo Horatio ‼️Also mentioning the ladies and gentlemen at the Appointment desk, all top. Thank you 💫
Bedankt voor uw fantastische feedback! Wij hopen u de volgende keer weer te mogen verwelkomen.
I’ll be honest that it is not easy to get an appointment sometimes, and that they need to reschedule often…. But, this is my best dental experience so far.
I highly recommend Nikos Skoumpas - he is very professional, he makes sure I feel comfortable and that all of my questions are answered. I’m so happy he’s my dentist!
Dear Dominika, we would like to thank you for your words. We look forward to seeing you next time.
Great place, with very professional staff.
They have cancelled my appointment 3 times in a row , I was being really patience , I was ready to go to my appointment on these 3 times and they called me saying the dentist needed to be absent , I understand the understand the reasons , but this clinic is over priced and I expect a back up solution when this happens.
My advice for expats , please ask a friend who can recommend a local dentist instead of this one l.
Dear Guilherme Largueza, we are very sorry to read that your appointments were canceled multiple times. Unfortunately we are currently dealing with a lot of sick colleagues and we do our best to accommodate this as well as possible. We are very sorry that there was no back up solution at the time. We will look into that. Our practice manager Julie will contact you to discuss this with you in person.
After 3 years, I understood that you are just treated like a number in a big factory. I was left with no solution and terrible pain for 1 week and needed to look in this condition for a new clinic. I am happy it happened. I am happy I will not need to visit this place ever again.
Dear T.H., we are very sorry to read that you feel like you are a number in our practice. This is far from what we want. We really want to know what went wrong here and solve your pain. Could you please contact our practice manager Julie via info@lassus.nl? This is very much apriciated by us.
Nederlands is niet mijn moeder taal. Ik probeer mijn best uit te leggen: Lassus heeft te veel aandacht besteden aan het aankopen van meerder praktijken om de omzetcijfer mooi te maken, maar zetten patiënten op 2de plek. Ze bieden top service voor de alle eerst keer bezoek. En daarna wordt je afspraken zomaar verplaatst. Niet een keer, maar meerdere keer. Ze proberen patient te koppelen met vaste tandenarts en mondhygiënische werker, omdat het groot kans mee te maken met de bonus die met hun salaries koppelt is. Maar omdat elke medewerker beperkte werkcapaciteit heeft, ze kunnen de groei van afspraken niet aan. Ze verplaatsen de afspraken omdat ze de patiënten niet naar collega's willen doorgeven. Dit gaat fout. Het systeem klopt niet. Ik en mijn hele gezin schrijven per direct uit en zullen naar een ervarend praktijk overstappen die altijd de patiënten op het eerst plek zet.
(Translated by Google)
Dutch is not my mother language. I try my best to explain: Lassus has paid too much attention to purchasing multiple practices to improve the turnover figure, but puts patients in 2nd place. They offer top service for all first time visitors. And then your appointments are simply moved. Not once, but several times. They try to connect patients with permanent dentists and dental hygienic workers, because there is a good chance of receiving the bonus that is linked to their salary. But because each employee has limited work capacity, they cannot handle the growth of appointments. They move the appointments because they do not want to pass the patients on to colleagues. This is going wrong. The system is wrong. My entire family and I will deregister immediately and will switch to an experienced practice that always puts patients first.
Beste Y Jiao, wat vervelend om te lezen dat uw afspraken moesten worden verplaatst, onze excuses voor het ongemak. Helaas hebben wij momenteel te maken met veel zieke medewerkers. We doen ons uiterste best om dit zo goed mogelijk op te vangen en hopen op uw begrip. De reden waarom wij u bij een vaste tandarts willen plaatsen is omdat deze tandarts u het beste kent en met u een persoonlijk behandelplan heeft opgesteld. Alleen bij uitzonderingen zoals spoed of een specialistische behandeling kan het voorkomen dat u bij iemand anders wordt ingepland. Wij betreuren het ten zeerste dat u onze praktijk wilt verlaten, maar wensen u al het goeds.
Ik word vandaag door mondhygiëne mevrouw gebeld, ze wilde mijn afspraak verplaatsen naar een andere dag, anders zal ze alleen op mijn afspraak de helft van mijn tanden reinigen.
Ik was niet akkoord met verplaatsen. Omdat dit al de tweede keer verplaatsen van 1 afspraak was! Het is echt slecht management in het systeem.
En naast mijn afspraak , werd de afspraken van mijn kind ook steeds verplaatsen en verplaatsen. Ik word echt gek van dit!
Binnenkort zal ik overstappen naar andere praktijk.
(Translated by Google)
Today I received a call from the dental hygiene lady, she wanted to move my appointment to another day, otherwise she will only clean half of my teeth during my appointment.
I didn't agree to move. Because this was already the second time moving 1 appointment! It's really bad management in the system.
And in addition to my appointment, my child's appointments also kept moving and rescheduling. This is really driving me crazy!
I will soon switch to another practice.
Beste Hongliang Kung, wat vervelend om te lezen dat uw afspraak moest worden verplaatst, onze excuses voor het ongemak. Helaas hebben wij momenteel te maken met veel zieke medewerkers. We doen ons uiterste best om dit zo goed mogelijk op te vangen en hopen op uw begrip. We hopen dat we het met u goed kunnen maken en verwelkomen u graag weer in onze praktijk.
Ik ben onlangs bij Paul Heijnen geweest en ik ben zeer tevreden over de behandelmethode. Ik heb porselijnen implantaten laten zetten. Het resultaat is zoals ik wenste te en Paul Heijnen luistert goed naar de wensen van de klant en denkt goed met je mee naar oplossingen
(Translated by Google)
I recently visited Paul Heijnen and I am very satisfied with the treatment method. I had porcelain implants put in. The result is as I wanted and Paul Heijnen listens carefully to the customer's wishes and thinks along with you about solutions
Heel erg tevreden met mijn behandeling bij Paul!
(Translated by Google)
Very satisfied with my treatment with Paul!
Super tevreden! Sinds een half jaar ben ik overgestapt naar deze tandarts voor witte vullingen zonder BPA wat mijn oude tandarts niet kon aanbieden. Ook over Amsal, de mondhygiënist ben ik zeer te spreken. Secuur en zonder onnodige pijn!
(Translated by Google)
Super satisfied! I have been going to this dentist for white fillings without BPA for half a year now, which my old dentist could not offer. I am also very pleased with Amsal, the dental hygienist. Accurate and without unnecessary pain!
They never, ever, ever pick up their phone or answer an email. I literally have to go over to their shop (and I use this word on purpose) every time I need to make or cancel an appointment. The only reason I still deal with them is that my implantologist, who I trust a lot, works there.
Dear Tigin Kaptanoglu, thank you for leaving us this feedback. We are sorry to read that you couldn't reach us in time via phone and email. We do our very best to improve this. For example, we recently improved our accessibility by telephone with a new system. Hopefully we can avoid this issue in the future and provide you with the service you deserve.
I have been using Lassus dentists for several years by now, but this year things turned out exceptionally bad. First I have lost my front crown (that I had made by another dentist many years ago) and I came to Lassus to get a new one. From the very beginning I was flabbergasted by the slow scheduling process and super long waiting times. In general, their approach of scheduling multiple tiny appointments for a job that should be normally done in one or two max. is slowing things down enormously and leads to additional problems. In my case, since I was left without that crown for more than a month, I have a lost its neighboring one too - I'm dead sure it could have been saved if they would have acted quicker. Now, after more than three months and 12 (!) appointments I have finally got my two new crowns (with the color being off!) placed last Saturday... only for one of them to break and fall off less than 12 hours (!) after installation. When I asked for an urgent appointment to get it placed back, I heard that the very first opportunity is on Friday. NEVER AGAIN.
UPD: The second crown has lasted for three days. What a joke!
Dear Sergey Kudriavtsev, we are very sorry to read that you are unsatisfied with our services. Via this way we would like to offer our sincere apologies for the slow scheduling proces. Your dentist will contact you to discuss all of the above with you in person.
This is my first ever review, because I normally cannot be bothered.
But I just cannot wrap my head around any service provider who flat out refuses to give their clients even a rough estimate of costs.
I asked for it four times and, while I kept getting reminders of my upcoming appointments, I never received a quote, not even what the starting point would be.
They expected me to simply go in blind for a bunch of treatments because, as the receptionist explained "they had no way of knowing how long it would take, so they could only tell me the price after the treatment was done." I mean, what??
Also, they never reply to emails.
Needless to say I left the practice immediately.
Dear Carol Sachs, we are sorry to read that you are unsatisfied with our services and want to leave our practice. Via this way we would like to offer our sincere apologies for not sending your estimate. We really like to know what went wrong here, therefore our practice manager will contact you to discuss this matter with you in person.
Mw Horati is een zeer kundige tandarts die haar werk uiterst professioneel en met veel passie doet. Ik ben een tevreden patiënt van haar. Zij heeft bij mij verschillende tandheelkundige ingrepen gedaan die perfect zijn uitgevoerd. Mw Horati heeft een sterke interpersoonlijke sensitiviteit waardoor zij de tijd en de ruimte creëert om klantgericht te zijn. 5 sterren tandarts!”
(Translated by Google)
Mrs. Horati is a very skilled dentist who does her work extremely professionally and with great passion. I am a satisfied patient of hers. She has performed several dental procedures on me that were performed perfectly. Ms. Horati has a strong interpersonal sensitivity, which allows her to create the time and space to be customer-oriented. 5 star dentist!”
Zo onprofessioneel !!! Ik had vandaag afspraak bij Lassus Olympisch voor orthodontie. Ik was al onderweg en over 10 minuten zou ik daar zijn. Zij belde me en laten weten dat de afspraak niet door gaat omdat de orthodontist ziek is …. Ja daaaggggg!!!! 10 minuten van tevoren bellen. ECHT NIET NETJES HOOR!!!
(Translated by Google)
So unprofessional!!! Today I had an appointment at Lassus Olympisch for orthodontics. I was already on my way and I would be there in 10 minutes. She called me and let me know that the appointment was canceled because the orthodontist was ill... Yes daaaggggg!!!! Call 10 minutes in advance. REALLY NOT NICE!!!
Beste mevrouw Andriani, via deze weg willen wij graag nogmaals onze welgemeende excuses aanbieden voor het te laat afzeggen van uw afspraak. Wegens ziekte van een assistent kon de afspraak helaas geen doorgang vinden. Wij begrijpen heel goed dat u hier tijd voor vrij heeft gemaakt en dat uw tijd kostbaar is. Onze floormanager Claire neemt contact met u op.
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Dear Сергей Демьянов, based on your review, we would like to get in touch with you to discuss your experience in our practice. Given the star rating there is a lot of room for improvement. You are not known to our company. Please contact our practice manager via info@lassus.nl. This is very much appreciated by us.
не розраховуються за виконану роботу з клієнтом з України(
Dear мирослав качур, unfortunately we have no idea what this is about. You are not known to our company. If there is anything we can do for you, please contact us via info@lassus.nl.
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Dear Volodymyr Solodzhuk, based on your review, we would like to get in touch with you to discuss your experience in our practice. Given the star rating there is a lot of room for improvement. You are not known to our company. Please contact our practice manager via info@lassus.nl. This is very much appreciated by us.
I had an emergency and they gave me an appointment on the spot. Very professional and great treatment! Thank you
Dear Carlota Caller, thank you for leaving us this kind review. It was our pleasure helping you.
Terrible place, I went there for more than one year and had several unpleasant experiences that got me to leave to another dentist before even finishing my treatment with them..
Dear mr Aljairoudi, we are sorry to read that you are not satisfied with our services and you are leaving our practice. Our clinic manager Julie will contact you whithin the next days, to discuss this matter with you in person.
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I have had several unpleasant experiences with this dentist office, including receptionists who input my appointments incorrectly in the system, long wait times upon arrival, careless procedures, and expensive costs.
The cleanings are aggressive and painful (one time a hygienist accidentally scraped off my tooth bonding, exposing my gums), and the dentists always seem rushed, and they don’t often focus on delivering quality results.
Another time, the dentist applied resin composite to my tooth in a jagged way and it did not match my actual tooth color - it was supposed to be a temporary trial, but the dentist was unable to remove/renew it. Two years later, it’s still affixed to my tooth, and it does not feel smooth at all.
Today I traveled all the way to this dentist office (from a different city) for a simple cleaning and check-up appointment - I am 9 months pregnant and specifically made this appointment today so that I could get it out of the way before my baby arrives. Turns out, the receptionist accidentally inputted my appointment for one month later and they had no availability today, so they asked me to return on a different day. This is not the first time this happened.
Glad that I finally made the decision to switch practices. I will not return to this dentist office again!
Dear ms Thomas, we are sorry to read that you are not satisfied with our services. We would really like to get in touch with you to discuss all of the above with you in person. Our clinic manager Julie will contact you soon.
Extremely welcoming, friendly and professional team.
I tended to be a little anxious going to the dentist but here I don’t have that. Thank you De Lassus!
Vandaag mijn eerst afspraak gehad en ik ben helemaal happy met mijn keuze voor deze praktijk. Al het personeel is enorm vriendelijk en stralen rust uit. Ik kan mij niet herinneren dat ik mij ooit zó goed op mijn gemak heb gevoeld bij een tandarts. Het interieur is ook prachtig als kers op de taart.
(Translated by Google)
I had my first appointment today and I am completely happy with my choice of this practice. All the staff are extremely friendly and exude calm. I can't remember ever feeling so comfortable with a dentist. The interior is also beautiful as the icing on the cake.
Beste, wij komen terug op onze aanmelding! Wat ik al eerder schreef wij hebben gisteren (27 sept) twaalf keren geprobeerd telefonische contact te krijgen onder verschillende nummers ook het noodnummer gebeld waar ik meerdere keren tot 10 minuten hebben gewacht en er niet werd opgenomen. Wij hadden als er zoiets als een storing is oké maar jullie excuses waren niet meer dan andere tijden en niet op maandag bellen. Want jullie hebben niet genoeg capaciteit manuren om de telefoon te beantwoorden… Wat een slechte ervaring en raad andere ook aan om je goed achter de oren te krabben voor je hier inschrijft!
(Translated by Google)
Dear, we will come back to our registration! What I wrote before, yesterday (Sept 27) we tried twelve times to make telephone contact under different numbers and also called the emergency number where I waited several times for up to 10 minutes and there was no answer. If there was such a thing as a malfunction, it was okay, but your excuses were no more than other times and not calling on Mondays. Because you don't have enough man-hours to answer the phone... What a bad experience and I would also advise others to think carefully before registering here!
Beste Gerrit, hartelijk dank voor het delen van uw feedback. Wij vinden het vervelend om te lezen dat u zo vaak heeft gebeld en er geen gehoor was, excuses hiervoor. Zo'n lange wachttijd is natuurlijk niet de bedoeling en de reactie die u heeft gekregen is ook niet wat u van ons mag verwachten. Wij zullen uw feedback zeker meenemen. Wij hebben al een aantal nieuwe collega's mogen verwelkomen die wij momenteel aan het inwerken zijn, zodat de wachttijd aan de telefoon spoedig wordt verbeterd. Met vriendelijke groet, Lassus Tandartsen.
Scammers!
I got my tooth extraction here, after that got a crazy bill.
They ask 26 Euros to "just look" at the photo of your mouth which was taken by them before. The photo was already open when I went into the room and we didn't even look at the photo with the doctor. So they got money last year to take photo of my teeth, and now they ask money again to look at the photo which was already taken by them!
Not only this, they ask 60 Euros to make the room ready for you. Okay, but what was actually done specifically for me? Nothing!
The room was just a standard room they already have, but according to them they prepared the room for me... I wish I could see what has been done there! It was just a standard room which they should naturally have to perform their job!
And now got a bill for 160Euro, side works cost more than the actual work done... No one answers the phone, no one returns back to e-mails, strangely it was very easy to reach them to make the appointment. Now all of a sudden no one hears your call...
So be careful with them, they are more scammers than healthcare providers...
Dear Ramazan, thank you for writing us this review. This way we can keep improving. We are sorry to learn that we did not meet your expectations. Sometimes we are taking X-rays, because we can not see everything by eye. With the information we see on the X-rays, we can set up a personalized treatment plan. Please note that this is not a trick, but the only way we can give our patients the best dental care. Also the room has to be prepared for each patient, the costs will depend on the treatment. At this point you've been in contact with our clinic manager, looking for a solution together. Kind regards, Lassus Tandartsen.
Hard to reach them if you try to call.
Dear Akira, thank you for taking your time to write us this review. We are aware of this problem and we are trying to solve this problem as soon as possible. You can always send us an e-mail as well. Kind regards, Lassus Tandartsen.
The communication was always clear, the dentists and the front desk staffs are all very nice and helpful. Even though I suffered unusual longer pain after my second wisdom teeth extraction surgery, I contacted them and they offered me an immediate appointment and the dentist answered my concerns and solved my problems. It’s definitely recommendable.
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Beste Meneer Manisha, gezien uw beoordeling komen wij graag met u in contact over de ervaring met onze praktijk. Alleen met uw feedback kunnen wij onze zorg en service verbeteren. U kunt ons bereiken via 020 - 210 4007.
still waiting my orthodontic proposals after 6 months i made all the scans. the cost of those scans was more than 500 euro for no result at all! still waiting someone to replay at my email at least for a refund.
Dear Ms. Moriggi, we regret to read you are unsatisfied with our services. Please note that our clinic manager tried to get in touch with you to discuss this. Feel free to contact us at the earliest convenience.
Goed bereikbaar, perfect parkeren (GRATIS), mooie ontvangstruimte en de afspraken sluiten goed aan op elkaar waardoor de uitloop minimaal is. Zeer tevreden over de aangemeten MRA beugel waarbij ik eerst dacht 'het zal wel'. Maar na een week 'wennen' is de kwaliteit van mijn nachtrust zo veel beter dan dat het ooit is geweest, tevens heeft mijn partner mij ook niet meer horen snurken. Kortom, zeer tevreden.
(Translated by Google)
Easily accessible, perfect parking (FREE), nice reception area and the appointments are well aligned so that the delay is minimal. Very satisfied with the fitted MRA brace, where I initially thought 'it will be fine'. But after a week of 'getting used to it' the quality of my night's sleep is so much better than it has ever been, and my partner has also not heard me snoring anymore. In short, very satisfied.
I had excellent experience with Kiyana Elahi who was very kind, gentle and patient with me - she answered all my questions, gave me some suggestions and I left with the plan to return. The place was recommended to me by two different people.
Highly recommend! Had a couple of fillings done by Arezo, very friendly service and a great job :)
Uitstekende service door ruime openingstijden. Correcte communicatie en prettige mensen!
(Translated by Google)
Excellent service through long opening hours. Correct communication and pleasant people!
I’ve done a few cavity treatments and crowns here, and one wisdom tooth extraction. Even though I had been in pain for a few weeks because of my wisdom tooth, overall I liked this clinic.
I was tricked by them to have an appointment for help, which is unnecessary, and then charged me for 60 euros for just 2 minutes telling me things I had already knew. Really bad experience.
Dear YiZong Chen,
We really would like to get in touch with you regarding your feedback. Since we can not find you in our system we kindly ask you to contact us via info@lassus.nl or give us a call 020 - 471 31 37.
Kind regards,
Lassus Tandartsen
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The dentist seemed in a huge rush and very rude, whenever I would ask a question about the procedure that will have to be done he would reply with very short answers and would not give me a good explanation why certain procedure needs to be done within certain time frame. I ended up going to another place and they talked to me like a normal person, breaking down exactly what treatments I need, why I need them and when I should do them. Would avoid this place. It looks fancy, but the dentist I got was not worth the money.
Dear Jonas,
Thank you for your feedback. We are very sorry to learn that this is how you have experienced us and really would like to get in touch with you to discuss this situation further. Unfortunately we can not find you in our system under the name 'Jonas R'. Could you please be so kind to contact our clinic via info@lassus.nl or give us a call 020 - 471 31 37.
Kind regards,
Lassus Tandartsen
Not my first positive review about Maartje and her crew, but hey: it's a super pleasant dentist, and they won't mind me saying so
Thank you for the kind words. We hope that going to the dentist will be fun someday;-)
Very professional and excellent results.
Super netjes vriendelijk en deskundig
(Translated by Google)
Very neat, friendly and knowledgeable
Two years later my American dentist is still working on salvaging the damage the young lady at this practice did to my teeth. Also, expat friendly means that they will get all they young fresh out of school employees to practice on you. Very nice waiting room though.....
Dear Zuzana,
We really would like to get in touch with your regering your feedback. Since we can not find you in our system we kindly ask you to contact us asap via info@lassus.nl or give us a call 020 - 471 31 37.
Kind regards,
Lassus Tandartsen
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Beste meneer Brzozowski,
Dank voor uw beoordeling. Gezien de 2 sterren kunnen wij concluderen dat iets niet naar wens is verlopen tijdens het bezoeken van onze praktijk. Wij zullen zo spoedig mogelijk contact met u opnemen omdat uw feedback voor ons ontzettend waardevol is. Alleen met uw feedback kunnen wij onze service en zorgverlening verbeteren.
Met vriendelijke groet,
Lassus Tandartsen
You are only good on Google Maps, but in the clinic, wait for months and months and at the end without benefit !!
Terribly Bad.
Beste cliënt,
Gezien uw beoordeling kunnen wij concluderen dat uw bezoek aan onze praktijk niet naar wens is verlopen. Wij zouden graag willen horen wat de reden daarvoor is en hoe wij dit eventueel in de toekomst kunnen voorkomen. Omdat wij u niet in ons systeem kunnen vinden onder de naam 'Laith', willen wij u vriendelijk vragen om contact op te nemen met onze praktijk via info@lassus.nl of te bellen naar 020 - 471 31 37.
Met vriendelijke groet,
Lassus Tandartsen
Ik ben niet tevreden over een aantal zaken en ben daarom op zoek naar een andere tandartspraktijk. Ik kwam met een gaatje in mijn achterste kies met spoed naar het Stadionplein en stond binnen een minuut weer buiten, omdat er niets aan de hand was volgens de tandarts, hij heeft enkel wat bijgeslepen. De pijn bij warm, koud en zoet bleef en ik kon met een tandenstoker in het gaatje. Helaas kreeg ik geen uitleg over waar de klachten vandaan kunnen komen. De week daarop ging ik voor gebitsreiniging naar de Lassusstraat, waar ik vriendelijk werd geholpen door een allerliefste dame. Helaas heeft ze met het polijstapparaat mijn tandvlees achter mijn voortanden onder behoorlijk beschadigd, waardoor mijn tandhalzen nu bloot liggen. Ik heb hierover een mail met mijn klacht geschreven en sindsdien niets meer gehoord.
Bij de balie op de Lassusstraat vertelde ik over mijn ervaring op het Stadionplein en de medewerkster was zo vriendelijk mij gelijk naar een tandarts ter plekke te sturen en hij kon mij vervolgens goed uitleggen wat er aan de hand is met die kies.
Kortom, ik denk dat deze praktijk te groot is geworden en bovendien te druk, je voelt dat men onder tijdsdruk werkt.
En mijn min of meer vaste tandarts vergat mij de verwijsbrief voor de kaakchirurg te mailen en kon mij ook geen specialist aanraden, volgens hem zijn ze allemaal goed. Via zomaar een tandarts met goede reviews heb ik uiteindelijk een goede kaakchirurg gevonden.
(Translated by Google)
I am not satisfied with a number of things and am therefore looking for another dental practice. I rushed to Stadionplein with a hole in my back molar and was outside again within a minute, because the dentist said there was nothing wrong, he just did some grinding. The pain with hot, cold and sweet remained and I could put a toothpick in the hole. Unfortunately, I received no explanation about where the complaints could come from. The following week I went to Lassusstraat for dental cleaning, where I was kindly helped by a very sweet lady. Unfortunately, she severely damaged my gums behind my front teeth with the polishing device, so that my tooth necks are now exposed. I wrote an email with my complaint about this and haven't heard anything since.
At the counter on Lassusstraat I told about my experience at Stadionplein and the employee was kind enough to send me immediately to a dentist on site and he was then able to explain to me clearly what was going on with that tooth.
In short, I think that this practice has become too big and also too busy, you feel that people are working under time pressure.
And my more or less regular dentist forgot to email me the referral letter for the dental surgeon and could not recommend me a specialist, according to him they are all good. I eventually found a good dental surgeon through just any dentist with good reviews.
Beste mevrouw Roozen,
Hartelijk dank voor het delen van uw ervaring met ons. Wij vinden het oprecht jammer dat het zo is gelopen en dat u geen prettig gevoel aan onze praktijk heeft overgehouden. Wij hebben uw klacht ontvangen en deze hebben wij dan ook direct naar de praktijkmanager en de desbetreffende behandelaar doorgestuurd, maar gezien uw feedback op Google kunnen wij constateren dat hier (nog) niet op geantwoord is. Dit vinden wij ontzettend vervelend en willen hier dan ook onze welgemeende excuses voor aanbieden, want dit is zeker niet wat u van ons mag verwachten! Wij hebben direct nogmaals contact met de praktijkmanager en de behandelaar opgenomen en zullen nauwlettend in de gaten houden of er zo snel mogelijk contact met u wordt opgenomen. Wij hopen de situatie te kunnen oplossen en uw vertrouwen in Lassus Tandartsen te herwinnen. Mocht het u allemaal iets te lang duren, wat begrijpelijk is, dan kunt u ook zelf direct contact opnemen met onze praktijkmanager via marit.lagers@lassus.nl of te bellen naar 020 - 471 31 37.
Met vriendelijke groet,
Lassus Tandartsen
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Geweldige faciliteit, mooi, stijlvol ingericht, zelfs met toegang tot computers terwijl je in de wachtkamer zit. De behandelaars zijn transparant, integer en vragen ook om jouw mening.
Ik ben nog nooit zo goed behandeld door een tandarts en durf zelfs te zeggen dat ik met enig plezier vooruitkijk naar mijn volgende afspraak.
(Translated by Google)
Great facility, beautiful, stylishly decorated, even with access to computers while you are in the waiting room. The practitioners are transparent, honest and also ask for your opinion.
I have never been treated so well by a dentist and dare to say that I look forward to my next appointment with some pleasure.
Beste meneer Plesa,
Hartelijk dank voor uw positieve review! Het doet ons goed om te lezen dat u naar alle tevredenheid bent geholpen. Ook wij hopen u weer de volgende keer te mogen verwelkomen bij ons in de praktijk.
Met vriendelijke groet,
Lassus Tandartsen
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Beste Aynur,
Dank voor uw beoordeling. Echter vinden wij het jammer om te lezen dat u uw bezoek aan onze praktijk niet helemaal als positief heeft ervaren. Omdat uw mening voor ons ontzettend waardevol is en wij graag uw mening willen horen zullen wij zo spoedig mogelijk contact met u opnemen.
Met vriendelijk groet,
Lassus Tandartsen
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Perfect location, perfect service
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Wonend op Bonaire en tijdelijk in Nederland kreeg ik stevige tandpijn en bleek ik een dubbele kaakontsteking te hebben, waarvan één het gevolg was van een gespleten kies. Die moest getrokken worden. Gelukkig wist men mij bij Lassus tandartsen op het stadionplein bijtijds te helpen. Ik werd heel vriendelijk ontvangen en het trekken was een fluitje van een cent. Dat was een tevreden klant meer.
(Translated by Google)
While living on Bonaire and temporarily in the Netherlands, I developed severe tooth pain and it turned out that I had a double jaw infection, one of which was the result of a split molar. It had to be pulled. Fortunately, they managed to help me in time at Lassus dentists on the stadium square. I received a very friendly welcome and pulling was a piece of cake. That was one more satisfied customer.
Beste meneer Cremers,
Hartelijk dank voor uw positieve feedback! Wij zijn blij om te lezen dat u bent verholpen aan uw dubbele kaakontsteking. Indien u vragen heeft m.b.t. de nazorg, kunt u uiteraard altijd contact met ons opnemen.
Met vriendelijke groet,
Lassus Tandartsen
Quick, efficient and almost without pain. Nice, modern waiting room. Expat friendly - you can easily arrange everything in English, all materials you get are also translated.
Great service, I recommend it 100%!
I was satisfied with my cleaning. However, not telling me in advance that I’d be charged for the “advice” from the hygienist was annoying. I only found out when I received the bill. In the Keizersgracht practice I never had this experience of hidden charges.
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Beste Rowan,
Hartelijk dank voor uw beoordeling. Echter kunnen wij uit uw beoordeling concluderen dat uw bezoek aan onze praktijk niet helemaal naar wens is verlopen. Wij zullen z.s.m. contact met u opnemen om te praten over uw ervaring.
Met vriendelijke groet,
Lassus Tandartsen
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Beste Hedi,
Dank voor uw beoordeling. Helaas kunnen wij aan uw beoordeling zien dat uw bezoek aan onze praktijk niet naar wens is verlopen. Wij komen graag in contact met u om te praten over uw ervaring. Helaas kunnen wij u niet in ons systeem vinden onder de naam 'Hedi' en daarom willen wij u vriendelijk vragen om contact op te nemen met onze praktijk via info@lassus.nl of te bellen naar 020 - 471 3137.
Met vriendelijke groet,
Lassus Tandartsen
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Had a very quick and painless experience with wisdom teeth extraction by Dr. William Papa, highly recommend! He had taken both out within 15 minutes and I did not feel a thing!
Dear Mell,
Thank you for your positive feedback! If you need anything or have questions regarding the aftercare, please contact us.
Kind regards,
Lassus Tandartsen
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Zeer tevreden over de behandeling, vriendelijk en zorgzaam.
(Translated by Google)
Very satisfied with the treatment, friendly and caring.
Beste mevrouw Sweris,
Hartelijk dank voor uw positieve review! Altijd leuk om te lezen :-).
Graag tot de volgende keer.
Met vriendelijke groet,
Lassus Tandartsen
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Beste mevrouw Dalstra,
Gezien uw beoordeling kunnen wij concluderen dat uw bezoek aan onze praktijk niet naar wens is verlopen. Dit vinden wij erg jammer om te lezen en horen graag waar dit door komt. Onze behandelaar Emma Busoms heeft op 29-09 u geprobeerd te bellen m.b.t. uw behandeling. Kunt u zo vriendelijk zijn om contact op te nemen met de praktijk via info@lassus.nl of te bellen naar 020 - 471 3137.
Met vriendelijke groet,
Lassus Tandartsen
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Beste cliënt,
Verontrustend om te lezen dat u uw bezoek bij ons in de praktijk met 1 ster heeft beoordeeld. Graag komen wij met u in contact om te praten over uw ervaring. Alleen met uw feedback kunnen wij onze zorg en dienstverlening verbeteren.
Omdat wij u niet in ons systeem kunnen vinden onder de naam 'A'dam West', willen wij u vriendelijk vragen om contact op te nemen met onze praktijk door een e-mail te sturen naar info@lassus.nl of te bellen naar 020 - 471 3137.
Met vriendelijke groet,
Lassus Tandartsen
Dit lijkt meer een commerciële instelling dan een tandartsenpraktijk, die vooral heel veel geld willen verdienen. In plaats van een controle sturen ze aan op een kennismaking van drie kwartier. Om maar niet te spreken van de offertes met velerlei onnodige behandelingen die ze naar eigen zeggen verplicht zijn toe sturen.
Deze beoordeling is netjes afgehandeld door een medewerkster van Lassus door me hierover te contacteren, maar dit verandert het feit niet dat het businessmodel een zeer duidelijk winstoogmerk heeft.
(Translated by Google)
This seems more like a commercial institution than a dental practice, who mainly want to make a lot of money. Instead of a check-up, they aim for an introduction of 45 minutes. Not to mention the quotes with many unnecessary treatments that they claim to be obliged to send.
This assessment was handled properly by an employee of Lassus by contacting me about it, but this does not change the fact that the business model has a very clear profit motive.
Beste heer Van der Kloet, het is spijtig te lezen dat u ontevreden bent over onze werkwijze. Graag leggen wij deze hierbij nogmaals aan u uit. Omdat wij u nog niet eerder hebben gezien en daardoor geen inzicht hebben in uw tandheelkundige historie en wensen, plannen wij bij inschrijving in onze praktijk altijd een kennismakingsafspraak in. Tijdens deze afspraak worden naast uitgebreid mondonderzoek ook röntgenfoto's gemaakt. Deze foto's worden gemaakt omdat de tandarts met het blote oog niet altijd alles kan zien en wordt u geadviseerd om deze elke 2 jaar opnieuw te laten maken. Op basis hiervan ontvangt u een persoonlijke begroting en kunt u daarna bij ons terecht voor een halfjaarlijkse controle. De offerte die u ontvangt is een overzicht van de maximale kosten, waarbij duidelijk wordt aangegeven dat deze kosten afhankelijk zijn van de status van uw gebit en lager uit kunnen vallen. Ook wordt u verzocht om uw gegevens inclusief röntgenfoto's voorafgaand aan de intake bij uw oude tandarts op te vragen, zodat het vervaardigen van nieuwe foto's niet altijd noodzakelijk is en deze kosten dus niet gedeclareerd worden. Mochten er onduidelijkheden zijn, kunt u uiteraard gerust contact met ons opnemen via 020 2104007. Wij hopen u alsnog te mogen verwelkomen in onze praktijk.
Thanks you Marieke for being so professional and helpful Lassus should be proud having you...thank you Ashraf for being super professional 😊
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None
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Good experience with the dentists and hygienists. They helped me with issues I had.
Prima geholpen. Aardige medewerkers.
(Translated by Google)
Great help. Nice employees.
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Great experience.
The dentist and assistant were very calm and kind.
The extraction was painless and it went fast.
Totally recommended.
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Booked for wisdom tooth removal since June and they kept canceling my appointment & rescheduling for 3 times with very short notice. They kept saying that the dentist isn’t available.
Wisdom tooth is a very serious thing and they were clearly careless about their patients otherwise they would’ve suggested something else or even simply notifying their patients.
I’m now changing clinics for my sake & safety.
Dear Ms. Alkhateri,
We would kindly thank you for taking your time to provide us with your feedback. We are sorry to read of the disappointment experience that you had at our clinic regarding the rescheduling of your appointment. Rescheduling your appontments for so many times is not what you should expact form us. We understand that your time is valuable but in some situations it is necessary to reschedule the appointment. We truly apologize for this! We have already asked our colleagues to contact you to explain what the reason is for rescheduling the appointments.
Kind regards,
Lassus Tandartsen
Doctors and Hygienists here are professional, wonderful and fantastic. Three cheers to their good work.
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Zeer goed geinformeerd en ben nog in behandeling dus even afwachten
(Translated by Google)
Very well informed and I'm still being treated, so I'll have to wait and see
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Dear client,
We would like to thank you for your feedback. We are saddened about your rating. Our goal is to deliver a pleasant visit at all time for all of our clients and we regret we were unable in doing so. We really would like to know what went wrong and how we can improve. Your rating has already been addressed to our clinic manager and our practitioner. They will contact you as soon as possible.
We welcome any additional feedback you may choose to share.
Kind regards,
Lassus Tandartsen
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Super goed en vakkundig werk en geweldige service!
(Translated by Google)
Very good and professional work and great service!
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I highly recommend Lassus. They're very professional and always get a good explanation about dental care, what do I need to improve etc.
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Beste meneer van Elden,
Hartelijk dank voor uw beoordeling. 2 sterren lezen wij natuurlijk niet graag en zouden daarom graag met u in contact willen komen om te praten over uw ervaring. Alleen met uw feedback kunnen wij onze zorg en dienstverlening verbeteren. Onze praktijkmanager Fleur Wesselink zal zo spoedig mogelijk contact met u opnemen.
Met vriendelijke groet,
Lassus Tandartsen
Very friendly, English speaking staff.
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Did not cancel my appointment, even when I mailed them few days before appointment, and then keep sending me reminders for survey
Dear Manan,
We would like to thank you for your feedback who helps us to improve the quality of our service. We are saddened about your rating and we apologize for the experience you had at our clinic. We understand that your time is valuable. Therefore we kindly ask you to contact our clinic manager Fleur Wesselink via Fleur.Wesselink@lassus.nl for personal feedback and share information regarding your experience.
Kind regards,
Lassus Tandartsen
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I had my crown fixed here a long time ago. And the doctor who was older did a amazing job.
Came back recently with pain and told them it was really painful. Went in as an emergency. And they told me a cleaning would resolve it.
Keep in mind i was in severe pain. I decided to go to to the central location. To get another opinion, also said cant do anything for me and cleaning will help.
OBVIOUSLY it was something bigger, but hey they are doctors so they know better. So finally got the cleaning , the hygienist was really good.
Unfortunately still not resolved and will def not go back.
Advise anyone looking for good service go somewhere with experience, and not how fancy the place looks.
Dear Tiim,
We would like to thank you for taking your time and providing us with your feedback. We feel sorry to read that you experienced a lot of pain and the dental cleaning did not help straight away. We really would like to get in touch with you to talk about this case and see how we can help you. Since we can not find you in our system under the name ''Tiim'', could you please be so kind to contact our clinic manager Fleur Wesselink via Fleur.Wesselink@lassus.nl?
With kind regards,
Lassus Tandartsen
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Zag er een beetje tegenop in deze Corona tijd. Maar vooraf genoeg informatie via mail ontvangen en in de wachtruimte genoeg afstand gecreëerd. Bij de tandarts zelf was alles oké.
(Translated by Google)
Was a bit dreading it in these Corona times. But receive enough information in advance by email and create enough distance in the waiting area. Everything was fine at the dentist itself.
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Beste mevrouw Kasperovic,
Hartelijk dank voor uw review. Echter zien wij 1 ster en daar zijn wij natuurlijk niet blij mee! Wij komen graag met u in contact om te horen waarom u niet tevreden bent over uw bezoek aan Lassus Tandartsen. Onze praktijkmanager Fleur Wesselink zal contact met u opnemen.
Met vriendelijke groet,
Lassus Tandartsen
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Vriendelijke ontvangst, zowel bij de receptie als door de tandarts en assistent. Ik ben zeer kundig geholpen, en afgestemd op de huidige omstandigheden. Ik was alleen wat beduusd door de luxueuze inrichting van de praktijk. Hoeft voor mij niet, tenzij het functioneel is.
(Translated by Google)
Friendly welcome, both at reception and by the dentist and assistant. I received very professional help and was attuned to the current circumstances. I was just a bit taken aback by the luxurious interior of the practice. Not necessary for me, unless it is functional.
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First impressions good, but after having an actual matter that I was relying on advice and a response, I waited for more than 3 weeks for 1 email. Thereafter I was reassured with a response, and again after having a question another 3 weeks have passed. Unacceptable response rate for patients
Dear Megan,
Thank you for your feedback who help us to improve the quality of our service. Please accept our sincere apologies for not being able to meet your expectations. Waiting for a long time to receive a respons is definitely not the way how it should be. We hope that the problem meanwhile is solved. Please feel free to contact us at any time in case we can be of any assistance.
With kind regards,
Lassus Tandartsen
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The service is excellent, the staff are professional and offer great expertise, and the office is lovely.
Dear Ms. Wilson,
Thank you for your kind and positive feedback! Much appreciated.
Kind regards,
Lassus Tandartsen
Super ik had twijfels maar tot nu toe gaat alles prima. Goede zorg🙌🏾💪🏾
(Translated by Google)
Great, I had doubts but so far everything is going well. Good care🙌🏾💪🏾
Mooie plek, maar ik moest lang wachten, en vind het maken van de offerte behoorlijk aan de prijs.
(Translated by Google)
Nice place, but I had to wait a long time, and I think making the quotation was quite expensive.
Beste cliënt,
Vriendelijk bedankt voor het achterlaten van uw feedback.
Graag komen wij met u in contact om te praten over uw offerte zodat het voor u duidelijk is waarom deze prijzen gehanteerd worden. De prijzen zijn in Nederland vastgesteld op jaarlijks basis door de Nederlandse Zorgautoriteit (NZa).
Omdat wij u helaas niet in ons systeem kunnen vinden onder de bovengenoemde naam, vragen wij u om contact op te nemen met onze praktijkmanager Anne van Noorden via 020-210 4007 of anne.vannoorden@lassus.nl.
Met vriendelijke groet,
Lassus Tandartsen
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Dear Sylvia,
We would like kindly thank you for taking your time to provide us with your feedback.
In regards to your review we would like to get in touch with you, because we can conclude from your rating that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Anne van Noorden via anne.vannoorden@lassus.nl or 020-210 4007.
Kind regards,
Lassus Tandartsen
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Great service and rational, expert and extremely accommodating dentist/s.
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Fijne tandarts en de beste mondhygiëniste die je kan wensen. Aangezien ik de mondhygiëniste vaker zie dan de tandarts, wil ik graag vermelden wat een goede zorg ik van haar ontvang en hoe goed zij met mij meedenkt om mijn gebit optimaal te houden. Daarnaast weet zij mij goed op mijn gemak te stellen zodra ik in de stoel ligt. Ze vertelt me exact welke handeling ze gaat verrichten en in welke volgorde. Kortom Samira van Lassus Tandartsen Olympisch Stadion is een topper!
(Translated by Google)
Great dentist and the best dental hygienist you could wish for. Since I see the dental hygienist more often than the dentist, I would like to mention what good care I receive from her and how well she thinks along with me to keep my teeth optimal. In addition, she knows how to put me at ease as soon as I am in the chair. She tells me exactly what action she is going to perform and in what order. In short, Samira from Lassus Dentists Olympic Stadium is a winner!
Beste Khalid,
Vriendelijk bedankt voor het nemen van uw tijd om deze mooie review te schrijven.
Wij zijn blij om te lezen dat u zo blij bent met ''onze'' Samira, dit zullen wij dan ook zeker met haar delen.
Met vriendelijke groet,
Lassus Tandartsen
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Beste meneer Schrijvers,
Dank voor het nemen van de tijd om uw beoordeling met ons te delen. 2 sterren, dit lezen wij natuurlijk niet graag. Onze praktijkmanager zal zo spoedig mogelijk contact met u opnemen om te praten over uw ervaring in onze praktijk.
Wij gaan er hard aan werken om van 2 sterren naar 5 sterren te gaan!
Extra charges were added to my bill without my consent. When I called to explain I did not agree to these charges, nothing was done about it. My husband and I got our teeth cleaned in the same week. He was charged 16 euros and I was charged 40 EUROS for the same service. They took advantage of us because we are expats. BE AWARE!
Dear Nicole,
We want to thank you for taking your time to provide us with your feedback since this gives us a valuable opportunity to respond and reflect.
We are saddened about your rating and we can understand that it might seem strange when your husband pays a different amount than you if you had exactly the same treatment.
Please be aware that every situation is personal and every client requires different treatment.
It would be definitely useful to contact our clinic manager to discuss this matter further and to see where the differences come from. Since we can not find your name as indicated above we kindly would ask you to reach out to our clinic manager directly via anne.vannoorden@lassus.nl or 020-471 3137.
(Vertaald door Google)
Beste Nicole,
We willen u bedanken voor het nemen van uw tijd om ons uw feedback te geven, omdat dit ons een waardevolle gelegenheid geeft om te reageren en na te denken.
We zijn bedroefd over je beoordeling en we kunnen begrijpen dat het er mysterieus uit kan zien als je man een ander bedrag betaalt dan jij als je precies dezelfde behandeling hebt gehad.
Houd er rekening mee dat elke situatie identiek is en dat elke klant soms een beetje een andere behandeling nodig heeft.
Het zou absoluut nuttig zijn om contact op te nemen met onze kliniekmanager om deze kwestie verder te bespreken en te zien waar de verschillen vandaan komen. Omdat we uw naam niet kunnen vinden zoals hierboven aangegeven, vragen we u vriendelijk om rechtstreeks contact op te nemen met onze kliniekmanager via anne.vannoorden@lassus.nl of 020-471 3137.
Toppers die er werken, iedereen is energiek en klantvriendelijk. Naast de gezelligheid is de tandartsenpraktijk kwalitatief gezien echt top!
(Translated by Google)
Top people who work there, everyone is energetic and customer-friendly. In addition to the fun, the dental practice is really great in terms of quality!
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De beste praktijk en de liefste tandarts die ik ooit heb gehad.❤💜💚💙💛👌👍
(Translated by Google)
The best practice and the sweetest dentist I have ever had.❤💜💚💙💛👌👍
Beste meneer Safy,
Hartelijk dank voor uw liefderijke reactie! Het doet ons goed om te lezen dat u zo tevreden bent met de praktijk en de tandarts.
My initial consultation was great and the staff were fantastic. Unfortunately my scheduled cleaning scheduled for the following week was the complete opposite. The hygienist forgot to show up for work. I wasted part of my evening commuting and waiting at reception - eventually I rescheduled for another day with another hygienist.
Dear Mr. Aihara,
We appreciate your time to share your comment with us since this gives us a valuable opportunity to respond and reflect. We deeply apologize for the experience that you have had in our clinic. It goes without saying that this is definitely not what you should expect from us! We understand that your time is valuable. Our colleague will contact you in regards to the addressed issues and we hope we will provide you with a satisfying solution. Please feel free to contact us at any time in case we can be of any assistance.
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Beste meneer Liefting,
Dank voor uw feedback.
Wij vinden het spijtig om te lezen dat uw bezoek in onze praktijk niet naar wens is verlopen. Onze praktijkmanager zal zo spoedig mogelijk contact met u opnemen om te praten over uw ervaring en hoe wij deze in uw ogen kunnen verbeteren.
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nice place
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Dear Alejandro,
Based on your rating we can conclude that we did not fully meet your expectations. We would like to get in touch with you for personal feedback and share information regarding your experience in our clinic. Only with your valuable feedback we can improve our service and dental care. Please get in touch with our clinic manager Fleur Wesselink via info@lassustandartsen.nl or 020 - 210 4007.
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Fijne tandarts!
+ Na aanmelding kreeg ik een uitgebreide intake met foto’s en advies. (Check wel even of dit bij jouw verzekering vergoed wordt.)
+ Mooi ingerichte wachtruimte met fijne sfeer.
+ Ruime openingstijden (in de avond en het weekend) op een goed bereikbare locatie.
(Translated by Google)
Great dentist!
+ After registration I received an extensive intake with photos and advice. (Check if this is covered by your insurance.)
+ Nicely decorated waiting room with a nice atmosphere.
+ Long opening hours (in the evening and weekend) at an easily accessible location.
Beste Myrthe,
Wat leuk om te lezen dat je een leuke ervaring hebt gehad bij Lassus Tandartsen en het als fijn hebt ervaren! Bedankt voor de genomen moeite en tijd om deze review te plaatsen. Graag zien wij jou snel weer terug bij ons in één van de praktijken.
Afspraak is door Lassus afgezegd en een maand verplaatst.
Ik vind dit niet correct, aangezien dit in het verleden al meerdere keren is voorgevallen.
Als een afspraak om wat voor reden niet door kan gaan, dan dient deze binnen een week alsnog plaats te vinden. Een maand is hierbij niet acceptabel.
Ook ik, als klant van Lassus, heb een timetable waarbinnen ik geleverd wil worden.
(Translated by Google)
The appointment was canceled by Lassus and moved a month.
I don't think this is correct, as this has happened several times in the past.
If an appointment cannot go ahead for some reason, it must still take place within one week. A month is not acceptable.
As a Lassus customer, I also have a timetable within which I want to be delivered.
Geachte meneer Berk,
Hartelijk dank voor uw feedback. Wij vinden het spijtig om te lezen dat uw afspraak verplaatst is en u pas over een maand terecht kunt. Wegens ziekte van de behandelende arts is het helaas niet altijd mogelijk om op korte termijn een nieuwe afspraak in te plannen. Wij hopen op uw begrip hiervoor.
Als u wilt, kunt u contact met ons opnemen om te zorgen dat wij u op de wachtlijst plaatsen. Bij uitval kunnen wij u dan bereiken voor het eventueel vervroegen van de afspraak. U kunt ons bellen op 020-210 4007.
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Was al bekend met de keizersgracht en de Lassusstraat, okk deze praktijk is van grote klasse. Deskundig, vriendelijk en eerlijk.
(Translated by Google)
Was already familiar with the Keizersgracht and the Lassusstraat, but this practice is also of great class. Knowledgeable, friendly and honest.
Beste meneer De Bruijn,
Hartelijk dank voor de genomen moeite om deze positieve review te schrijven. Wij zijn erg blij met u als cliënt en het is fijn om te lezen dat dit wederzijds is.
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Goede tandarts alleen de afspraken die gemaakt worden, kunnen niet altijd nagekomen worden. Of dat ligt aan de planning of onervarenheid van de balie medewerkers weet ik nog steeds niet.
(Translated by Google)
Good dentist, but the agreements that are made cannot always be kept. I still don't know whether this is due to planning or the inexperience of the counter staff.
Geachte mevrouw Bahnerth,
Vriendelijk bedankt dat u de tijd heeft genomen om deze review te schrijven. Fijn om te horen dat u in handen bent van een fijne tandarts waar u tevreden over bent. Het betreurt ons om te horen dat de gemaakte afspraken niet met u worden nagekomen. Wij zoeken graag samen met u uit wat er is gebeurd zodat wij dit in de toekomst kunnen voorkomen. Wilt u daarom ook contact opnemen met de praktijkmanager Fleur Wesselink via 020 210 4007.
Aardige tandartsen en mondhygiënisten en een efficiënte werkwijze. Erg mooie en hippe wachtruimte op Stadionplein. Minpunt: afspraak begint bijna altijd min. een half uur te laat. Mijn ervaring is dat dat bij alle tandartsen zo is, maar het blijft irritant.
(Translated by Google)
Nice dentists and dental hygienists and an efficient way of working. Very nice and trendy waiting room at Stadionplein. Negative point: appointment almost always starts at least half an hour late. My experience is that this is the case with all dentists, but it remains annoying.
Beste Marjolein,
Wij waarderen het dat u de tijd heeft genomen om een review te schrijven. Hartelijk dank hiervoor!
Fijn om te lezen dat u een fijne bezoek heeft gehad bij de tandarts en de mondhygiënisten.
Wel erg vervelend om te horen dat uw afspraak ervoor uitliep waardoor u moest wachten.
Wij begrijpen dat uw tijd erg waardevol is en doen er alles aan om te zorgen dat iedereen op tijd wordt geholpen. Wij zullen uw feedback zeker bespreken met het team en hopen dat dit in de toekomst niet meer gebeurt.
Ben super tevreden 👍🏻
(Translated by Google)
I'm super satisfied 👍🏻
Beste mevrouw Amstelveen,
Hartelijk dank voor uw feedback! Wij zijn blij om te horen dat u een tevreden gevoel heeft achtergehouden na het bezoeken van de Lassus Tandartsen.
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All in all a really great experience. Fast, good service. Nice lounge-like waiting area.
Dear Mr. Laitinen,
Thank you for your positive feedback!
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Excellent impression at take-in consult. Professional dentist and Assistant, equipped w apparently outstanding technology and very efficient. Friendly atmosphere throughout
Dear Mr. Jongstra,
We are happy to read that you had a nice experience at the take-in consult! Also, we would like to thank you for your time for writing this kind review.
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Zeer kundige tandartsen en specialisten, prettige sfeer, naar alle tevredenheid geholpen.
(Translated by Google)
Very skilled dentists and specialists, pleasant atmosphere, service provided to everyone's satisfaction.
Beste mevrouw van der Zanden,
Hartelijk dank dat u de tijd heeft genomen om een review te schrijven over uw ervaring bij de Lassus Tandartsen. Wij zijn blij om te horen dat u naar alle tevredenheid bent geholpen!
I had an appointment today the 4th of January 2020 for a dental cleaning at 14:20
I received a call to my phone at 12:30 but I was not able to reply. So after few minutes I called the number but noone never replyed to me (after 6 times). So I've called the other 2 studios but again no one replyed.
So I've sent a mail asking If they could call me back. No reply.
I went to the appointment and they told me that the igienist was sick (I live 45 minutes from the studio).
They gave me an appointment for one month later to a different studio.
Really disappointed. Wasted half saturday afternoon. Not serious.
Dear Mr. Sculati, thank you for your honest review. We truly apologize for the experience you had at our clinic. This is definitely not what you should expect from us. We understand that your time is valuable. Therefore we kindly ask you to contact our clinic manager Fleur Wesselink via info@lassus.nl or 020-2104007 to discuss your experience and find a solution together.
Very friendly and kind! Everything was perfect
Dear Eirini, thank you for your kind words. We're happy to read that everything was perfect!
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Hello Team,
This is one of the worst experience I had. Recently I have done reset the teeth cap back. But came out today. At least was expecting for six months. So far I haven't paid amount. Please can give me a call back for the same, what should we do with that? Came from Gouda for the treatment with train tickets but not getting any benefit.
Dear Ramakrishna, we are very sorry to learn that your crown came out already. Unfortunately this happens somethimes. We urge you to contact our clinic to put it back free of charge and discuss your experience with our clinic manager Anne van Noorden. You can reach us via 020-2104007 to set up the appointment.
Update:
Dear Ramakrishna,
We saw that you have had your crown replaced under guarantee. We hope we have provided you with the right solution. Please contact us directly via 020-2104007 if we can be of any further assistance.
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Proffesionele tandarts met een persoonlijke benadering. Soms wat lange wachttijden, zowel telefonisch als in de wachtkamer.
(Translated by Google)
Professional dentist with a personal approach. Sometimes long waiting times, both by telephone and in the waiting room.
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Mijn tweede mondhygiëniste van Turkse afkomst is een topper in haar werk, ik hoop dat ik bij haar als vaste klant mag blijven komen? Het lijkt me leuk om ooit een product samen met haar op de markt te zetten op haar vakgebied (en via Turkije). Want ik wil absoluut niet hebben, dat de leden van "koningshuizen" mee profiteren van mij gave. De eerste autochtonen mevrouw die ik kreeg, bakte er helemaal niks van (naast het feit dat ik te laat was).
(Translated by Google)
My second dental hygienist of Turkish origin is a great at her work, I hope I can continue to come to her as a regular customer? I think it would be fun to one day launch a product together with her in her field (and via Turkey). Because I absolutely do not want the members of "royals" to benefit from my gift. The first native lady I met didn't like it at all (besides the fact that I was late).
Beste mevrouw Rijkaard, wat fijn om te lezen dat u zo tevreden bent over uw behandeling door Kaoutar. Natuurlijk kunt u bij haar blijven komen. U kunt dit altijd aangeven bij het inplannen van een nieuwe afspraak, wij houden hier graag rekening mee.
Five out of five stars. I was able to book an appointment on the very same day I called and my dentist was professional, to the point and able to help me after finding out what was wrong with me.
Highly recommended!
Zeer prettige Kundige Specialist E. Rikken , tandarts/implantoloog , transparant en duidelijk. Splinter Nieuwe Accommodatie, Super modern, parkeergelegenheid , Zéér Luxe wacht-hal, mooi uitzicht. Zeven dagen in de week open. Ook avonden,
(Translated by Google)
Very pleasant Expert Specialist E. Rikken, dentist/implantologist, transparent and clear. Splinter new accommodation, super modern, parking, very luxurious waiting hall, beautiful view. Open seven days a week. Also evenings,
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Dear Ms. Pejcic, in regards to your review we would like to get in touch with you, because we can conclude from this that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Anne van Noorden via info@lassus.nl or 0202104007. This will be very much appreciated by us.
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The place is very nice and cozy , Doctor and her assistant was very friendly, the room was very clean and tidy , Everything went great except one thing is that the doctor kept my mouth open for a long time which ended with a headache and painful jaws
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Prachtige locatie met aardige medewerkers
(Translated by Google)
Beautiful location with nice employees
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Heb niet zulke goede ervaringen bij mijn laatste bezoek aan de mondhygiënist. Deed zijn werk niet naar behoren "houtje touwtje" verhaal. Wil de volgende keer niet meer door hem worden geholpen!!
(Translated by Google)
I did not have such a good experience during my last visit to the dental hygienist. Did not do his job properly "pulling the strings" story. Don't want to be helped by him next time!!
Beste M, we betreuren het zeer dat uw laatste bezoek niet naar verwachting is verlopen. Omdat u de review anoniem heeft achtergelaten, kunnen wij helaas niet uitzoeken door wie u bent behandeld en u uiteraard een passende oplossing en persoonlijk excuus aan te bieden. Hierbij verzoeken wij u dan ook om contact op te nemen met onze praktijk manager Fleur Wesselink via info@lassus.nl / 020 210 4007.
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Beste Hutu, vanuit uw beoordeling kunnen wij opmaken dat u niet geheel tevreden bent over onze zorg. Mocht u er over willen praten, dan kunt u uiteraard contact opnemen met onze praktijk manager Fleur Wesselink. Wellicht kunnen wij een passende oplossing bieden en zorgen dat u in de toekomst met veel vertrouwen onze praktijk bezoekt.
Very friendly and competent doctors and staff. Flexible and also very expat-friendly.
Dear Stefan, thank you for the kind recommendation.
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Beste heer Westo, graag komen wij met u in contact om te praten over uw ervaring in onze praktijk. Aan de hand van uw beoordeling kunnen wij opmaken dat u niet naar tevredenheid bij ons client bent. Alleen met uw feedback kunnen wij onze zorg optimaliseren en u een passende oplossing bieden. Wilt u dan ook contact opnemen met onze praktijk manager Fleur Wesselink via 020-2104007 of info@lassus.nl. Alvast vriendelijk dank voor uw moeite.
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I was happy but then you send me the survey twice so ... (you lost a star)
[Edit: and is back thanks to the follow up!]
Dear Mr. Vinci, we are sorry to learn that you received the survey twice. This shouldn't have happened, but perhaps you received the same survey from our other clinic. Either way, we would hereby like to apologize for the inconvenience this has cost you.
From front desk to dentist everybody is very helpful and informative. They took care of my dental health really good.
After years of having mediocre care at a hospital I found Lassus Tandartsen, especifically Dr Marisol Reyes who took mor ethan enough time to look at my issues and provide advice I never had before. I am more than satisfied with the level or care, patience and knowledge of Dr Reyes. Excellent place to find good oral and maxilar care.
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Good service. A lot of troubles with my invoice.
Dear Mrs Leon, thank you for your review. We are happy to read that you enjoyed our service, but sorry to learn that you have been experiencing troubles with your invoice. Please contact our clinic manager Fleur Wesselink via 020 210 4007 to discuss your experience and find a solution together.
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Great staff and very professional doctors.I can truly recommended this Dental Praktijk.
Dear Magdalena, thank you so much for taking the time to write these kind words. We are happy to learn that you enjoy our dental care and thank you for your recommendation.
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Prima praktijk, mooi en netjes ingericht, aardige mensen!
(Translated by Google)
Great practice, nice and neatly decorated, nice people!
Veel dank voor de mooie review, Marcel!
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Betrouwbaar, zeer vakkundig, zeer schoon en als bonus leuk gestyled. Receptie altijd vriendelijk en vlot. Beste tandartspraktijk tot nu toe.
(Translated by Google)
Reliable, very professional, very clean and as a bonus nicely styled. Reception always friendly and fast. Best dental practice so far.
Dear Dani, thank you for the kind recommendation. This is really appreciated by us. We hope to welcome you again soon.
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Waste of money and time. I went there to find out how much the installation of a new implant will cost, but instead I was in a regular intake session. During that session was taken photos of my face and teeth, but at end of that session, I asked about the price for the implant and I was told that it's a different appointment to the implantologist...what?!! Did I pay 184 euros by myself to find out that I need to go to another doctor? Definitely I need that but in another place.
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It was the best experience ever, professional and courteous through and through.
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Zeer prettig en bekwame tandartsen; niet onbelangrijk de praktijk is 7 dagen geopend👍
(Translated by Google)
Very pleasant and skilled dentists; Not unimportant, the practice is open 7 days👍
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Ik moest heel lang wachten maar verder was alles heel goed
(Translated by Google)
I had to wait a very long time but otherwise everything was very good
Good service and brilliant English communicator. Highly recommended for expats!
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I went Lassus for cavity treatment, however, my theet hurt more than before after the treatment. Normally you go to dentist for remedy but unfortunately my visit just brought on extra pain..
Dear Mrs. Okutan, please contact our clinic to set up an appointment to check your teeth. Perhaps the filling is too high which can cause pain or something else is happening. We are very eager to take away your pain and take a look at it. Please reach us via 020-2104007 to set up the appointment.
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I'm very picky about dentists and I am glad I found Lassus. Everyone has been very kind and I'm convinced the treatment I got was of high quality since they seemed very thorough. After my first visit I got my follow up appointment for the next day (and I could've even come back the same day). I was full on expecting a 3 week wait! So that's very good. Also their practice is very modern and nice. They speak English as well - so it's super easy for me as an expat. Dank je wel!
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Dear Mrs. Ntai, we are very sorry to learn that your husbands' treatment didn't go as planned. Because we do care about what happened, I would like to ask you if you could please send your contact details to our Treatment Coordinator Carmen Guda, via clientrelations@lassustandartsen.nl, together with your husbands details. This is very much appreciated by us and we hope we can find a solution together for all this. With kind regards, team Lassus Tandartsen
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Professional service - also in English! Would recommend 100%
Heel mooie locatie; uitnodigende wachtruimte van alle gemakken voorzien. vriendelijke ontvangst
(Translated by Google)
Very nice location; inviting waiting area with all amenities. friendly welcome
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Ik moest een vulling laten vervangen en dat was binnen een half uurtje gepiept. Er werd mij uitgelegd wat de tandarts ging doen en dat was heel prettig, efficient, de nieuwste technieken worden gebruikt, vakkundig!
Ik ben geen held wat tandartsenbezoek betreft, maar hier kan je met een gerust hart naar toe, zelfs van de verdoving heb ik niets van gemerkt!
Ik kan Lassus tandartsen aanbevelen!
(Translated by Google)
I had to have a filling replaced and that was done within half an hour. It was explained to me what the dentist was going to do and that was very pleasant, efficient, the latest techniques are used, professionally!
I'm no hero when it comes to visiting the dentist, but you can go here with peace of mind, I didn't even notice any of the anesthesia!
I can recommend Lassus dentists!
great dentist , serious and clean
Thank you, Anna.
Altijd weer prettig om bij Thomas te komen, een goede tandarts, geeft goed advies en het contact met hem is erg aangenaam.
(Translated by Google)
Always pleasant to visit Thomas, a good dentist, gives good advice and the contact with him is very pleasant.
Beste heer Willemsen, veel dank voor uw beoordeling op Google. We zullen uw waardering met veel plezier delen met Thomas en hopen u nog lang te mogen verwelkomen in onze praktijk.
confuse administration
Dear Mr. Nowak, thank you for your review. We are more than happy to sort out any (administrative) issues you may have. Please contact us via 020-2104007 to discuss your questions.
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Awaiting third appointment where they will actually have a dentist work on my teeth. Intake ... cleaning...xrays...planning. I went with a toothache and want to make some progress.
Fijne omgeving, goede tandartsen, prima planningssysteem.
(Translated by Google)
Nice environment, good dentists, excellent planning system.
Ik vind dat de tandarts meer tijd had mogen inruimen om naar mijn verhaal te luisteren
(Translated by Google)
I think the dentist should have taken more time to listen to my story
Beste mevrouw Piets, dank voor uw beoordeling op Google. Uiteraard nemen wij graag alle tijd voor u. Wilt u daarom contact opnemen met onze praktijk, zodat wij hier in de toekomst rekening mee kunnen houden? Alleen met uw feedback kunnen wij onze zorg verbeteren en vernemen wij graag wie u heeft geholpen. Dit kan via 020-2104007 of info@lassustandartsen.nl
Ik ben goed en professioneel behandeld in een prettige sfeer. Het resultaat van de behandelingen die ik heb ondergaan was ook zeker naar tevredenheid.
(Translated by Google)
I was treated well and professionally in a pleasant atmosphere. The results of the treatments I underwent were certainly satisfactory.
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- When I was in pain I would've preferred they informed me for how much longer I need to wait after the time of the appointment
- There is no transparency on pricing and they didn't give me advice based on my insurance plan.
+ The waiting room is very spacious and welcoming for the parents coming with children
+ In fairness other people seem to be treated fairly and they didn't need to wait for long
Dear Mr. Zberea, we are sorry to learn that things didn't go as expected. Please be aware that you can review our rates on our website and you should receive an estimate for each treatment above € 250,-. Our clinic manager is already in contact with you to discuss your experience and find a solution together.
Excellent service. Friendly doctors.
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Hele fijne tandartspraktijk. Ze nemen echt de tijd voor je, geven uitstekend advies en luisteren naar al je vragen. Het pand ziet er ook nog eens erg goed uit! Ik plan mijn tandartsbezoek altijd om mijn afspraken in Amsterdam heen zodat ik naar Lassus kan.
(Translated by Google)
Very nice dental practice. They really take the time for you, give excellent advice and listen to all your questions. The building also looks very good! I always plan my dentist visit around my appointments in Amsterdam so that I can go to Lassus.
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Lovey office and facilities, staff are really friendly and nice, would recommend.
One of the beat dentist I know. Professional, clean, right pricing, open 7days a week.
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Good Dentists, Friendly and offer good advice. You can see any practitioner, change it up, or choose to see the same favorite ones each time.
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Een eerste bezoek aan Paul Heijnen. Mijn tandarts ging remigreren terwijl ik met extreme pijn liep. Ik ben kundig opgevangen door Paul ; hij luistert goed en denkt actief in evt oorzaken en oplossingen. Ik ging gerustgesteld de deur uit met een plan van aanpak.
(Translated by Google)
A first visit to Paul Heijnen. My dentist went to remigrate while I was walking with extreme pain. I was expertly taken care of by Paul; he listens well and thinks actively in possible causes and solutions. I left the door reassured with a plan of action.
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Very Friendly and patient staff.
Thank you for taking the time to write this review. We are happy to learn that you are satisfied with our service and dental care.
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Niels Kik is een fijne tandarts!
(Translated by Google)
Niels Kik is a great dentist!
Really nice clinic! I had some emergency with tooth, and they gave me an appointment at the same day!
Mijn tandarts is sinds kort bij deze tandartspraktijk, en ik vind het een ontzettend fijne praktijk! Hele vriendelijke mensen, mooi ingerichte ontspannen wachtruimte, en verzorgde professionele behandelruimtes! Gister gebeld voor spoedafspraak, en kon vanochtend vroeg meteen terecht, en weer fijn en goed geholpen! Ik kan deze praktijk voor iedereen aanraden, echt top!
(Translated by Google)
My dentist has recently been at this dental practice, and I think it is a very nice practice! Very friendly people, nicely decorated relaxed waiting room, and well-kept professional treatment rooms! Called yesterday for an emergency appointment, and was able to get in early this morning, and again nice and good help! I can recommend this practice to everyone, really great!
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Zowel bij de locaties Stadionplein als Keizersgracht heb ik goede ervaring mee. Vooral de niet typische, informele sfeer van een tandartspraktijk bevalt goed - en dat zie je terug bij de relaxter houding van cliënten in de wachtruimte/lounge. De professionaliteit van de tandartsen en mondhygiënisten, de vriendelijkheid van de medewerkers, de gedetailleerde uitleg in de behandelruimte en de kwaliteit van de verrichte werkzaamheden zijn de belangrijke punten voor mij als cliënt. Hoewel zelf geen last van heb, is deze tandartsenpraktijk zeker aanrader voor degenen die te kampen hebben met tandartsfobie - juist vanwege de informele sfeer.
(Translated by Google)
I have good experience with both the Stadionplein and Keizersgracht locations. I especially like the non-typical, informal atmosphere of a dental practice - and this is reflected in the more relaxed attitude of clients in the waiting area/lounge. The professionalism of the dentists and dental hygienists, the friendliness of the employees, the detailed explanation in the treatment room and the quality of the work performed are the important points for me as a client. Although I don't suffer from it myself, this dental practice is definitely recommended for those who suffer from dental phobia - precisely because of the informal atmosphere.
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I never thought that would enjoy going to my dentist appointments. That happenes with this practice. All the dentists, ortho & all the assistants are amazingly nice and friendly. My whole family including 5 years old (who isn’t scared of the visits at all) are super satisfied with Lassus.
Stelletje amateurs. Onervaren specialisten die niet met elkaar communiceren. Prioriteit is zoveel mogelijk verdienen op de patient. Ver van wegblijven.
(Translated by Google)
Bunch of amateurs. Inexperienced specialists who do not communicate with each other. The priority is to earn as much as possible from the patient. Stay far away.
Beste mevrouw Van Rappard, graag komen wij met u in contact om te praten over uw ervaring in onze praktijk, zodat we samen naar een passende oplossing kunnen zoeken en onze zorg kunnen verbeteren. Wilt u daarom contact opnemen met onze Praktijk Manager via 020-4713137 of info@lassustandartsen.nl. Dit wordt door ons zeer gewaardeerd.
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Super tevreden met deze praktijk en dat al sinds jaren. Het fijne is, dat vrijwel alle specialisten, zoals bv een kaakchirurg of endodontoloog in huis zijn. Voor een spoedafspraak is er voor mij tot nu toe altijd een afspraak op die dag mogelijk gemaakt in een van de drie praktijken.
(Translated by Google)
Super satisfied with this practice and have been for years. The great thing is that almost all specialists, such as a dental surgeon or endodontist, are in-house. For an emergency appointment, so far an appointment on that day has always been made possible for me in one of the three practices.
Beste Charlotte, wat fijn dat u super tevreden bent met onze praktijk. We waarderen uw beoordeling via Google enorm en hopen u nog lang te mogen blijven verwelkom in de praktijk.
Clean, friendly, professional...great dental experiences there so far!
Dear Alex, thank you for writing this wonderful review. It's very much appreciated by us.
Top! Deskundig en heel aardig!
(Translated by Google)
Top! Expert and very kind!
Kundige specialisten. Klantvriendelijke service.
(Translated by Google)
Skilled specialists. Customer-friendly service.
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Dankjewel, Jannemijn.
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Always a great experience at the dentist!
Have had an amazing experience at the practice. Never felt rushed or like I was a number.
Thank you, Chuck! Happy to read that you are satisfied with our services.
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Goede eerlijke mening. Alleen beter inventariseren als een afspraak niet telefonisch of per mail kan. Soms heb ik wel een gehaast gevoel en voelt het niet aan als de arts echt tyd heeft voor je. Beetje massa productie idee..
Voor de rest wel een mooie locatie
(Translated by Google)
Good honest opinion. Only make a better inventory if an appointment cannot be made by telephone or email. Sometimes I feel rushed and it doesn't feel like the doctor really has time for you. Little mass production idea..
Otherwise a nice location
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Beste Claudia, omdat u alleen een slechte beoordeling heeft gegeven zonder uitleg, komen wij graag met u in contact om te praten over uw ervaringen in onze praktijk.Alleen met de feedback van onze cliënten kunnen wij onze zorg verbeteren. Wilt u daarvoor contact opnemen met Praktijk Manager Fleur Wesselink via info@lassustandartsen.nl of telefonisch via 020 - 210 4007. Dit wordt door ons zeer gewaardeerd.
Behandeling goed maar Lassus begint wel erg groot te worden en minder persoonlijk daardoor.
(Translated by Google)
Treatment is good, but Lassus is starting to get very big and therefore less personal.
Prachtige locatie, ervaren werknemers en een zeer prettige sfeer.
(Translated by Google)
Beautiful location, experienced employees and a very pleasant atmosphere.
Hartelijk dank voor de goede beoordeling!
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doctors are very skillful and nice. experience in Lassus was extremely good.
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Really professional and fast everyone was friendly and helpful. Could book Kate appointments which was very useful.
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Dankuwel, Jody.
Very good service. A bit expensive, but you get what you pay for. They're good at what they do.
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De tandartsen en assistentes zijn altijd erg vriendelijk, maar door de grootte van de praktijk ben je tussen afspraken door gewoon een nummertje. Je moet zelf goed opletten dat gemaakte afspraken na worden gekomen en dat er voldoende afstemming tussen de verschillende specialisten plaatsvindt. Aan de kwaliteit niets aan te merken.
(Translated by Google)
The dentists and assistants are always very friendly, but due to the size of the practice, you are just a number between appointments. You must pay close attention to ensure that agreements are kept and that there is sufficient coordination between the various specialists. There is nothing to complain about the quality.
Ik ben uit angst jarenlang niet bij de tandarts geweest. Dit jaar de keus gemaakt om weer te gaan. Van te voren duidelijk aangegeven dat ik erg angstig was. Ik werd direct prettig geholpen. Zowel de tandarts als de mondhygiëniste (Natascha) namen uitgebreid de tijd en mijn angst is al een stuk minder geworden.
(Translated by Google)
I haven't been to the dentist for years out of fear. This year I made the choice to go again. It was clearly stated in advance that I was very anxious. I was immediately helped. Both the dentist and the dental hygienist (Natascha) took their time and my anxiety has already diminished considerably.
Prachtige praktijk, maar vooral goede deskundige zorg op een vriendelijke manier
(Translated by Google)
Beautiful practice, but above all good expert care in a friendly manner
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The experience at Oympisch Stadion has been good. The entire experience however with Lassus Tandartsen can be signifianclty improved. I have been through a program over the last 18 months (I just started invisalign now) and very often had not idea where I was in the program, the reason for the different procedures (some of which I question whether they were necessary) and the difficulty to find appropiate slots as the staff seems to be overloaded. I have been penalised for canceling last minute but on the other hadn have been kept waiting for 30min multiple times before I could be attended. It seems to me the practice is centered around maximising revenue/profit at the expense of customer satisfaction and that is not sustainable long term. It will damage reputation fast, which on the other hand is something that takes long to build.
Had to get a wisdom tooth extracted, which is never fun. The dentist made it so smooth and quick that the process finished before i noticed.
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Ik werd goed geholpen door mijn tandartse Maartje, zij en haar assistente hebben een geruststellende en bekwame manier van doen. De praktijk is helder, de ontvangst vriendelijk. Ik ben tevreden.
(Translated by Google)
I was helped well by my dentist Maartje, she and her assistant have a reassuring and competent way of doing things. The practice is clear, the reception friendly. I am satisfied.
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Ik werd 1 uur vóór m’n afspraak gebeld dat deze niet doorging. Dit was m’n eerste afspraak en intake/ kennismaking. Erg vervelend.
(Translated by Google)
I was called 1 hour before my appointment that it was cancelled. This was my first appointment and intake/introduction. Very annoying.
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I visited the dentist for the first time and I had a wonderful experience. The staff is super friendly.
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Prachtige locatie, fijne mensen.
(Translated by Google)
Beautiful location, nice people.
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Vriendelijk,professional...verzorgd
(Translated by Google)
Friendly, professional...cared for
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Horrible! Total rip off. The dentists charge anything they want even without any treatment. No chance to reject, no information provided, assistants are rude. I even sent a few complaints. Nobody cares. Please stay away.
weer perfect geholpen
(Translated by Google)
again perfectly helped
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Prima geholpen, ziet er erg netjes uit.
(Translated by Google)
Very helpful, looks very neat.
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Beste client, omdat u alleen een beoordeling heeft gegeven en geen review heeft geschreven, komen wij graag met u in contact om inzicht te krijgen waarom u deze lage beoordeling heeft gegeven. Kunt u contact opnemen met Praktijk Manager Fleur Wesselink via 020 - 210 4007 of per e-mail naar info@lassustandartsen.nl?
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Excellent service in comfortable surroundings, professional and friendly staff.
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Medewerkers zijn supervriendelijk en geduldig
(Translated by Google)
Employees are super friendly and patient
I had such a nice experience yesterday at Lassus. The environment is aestecialy lovely and comfortable- and Marjolein and Mohammed took such great care of me. Thanks for the great service!
Dear Ms. Moffat, thank you for your kind review. It is a true pleasure to learn that you had such a nice experience at our clinic, especially with your dentist Mohamed and hygienist Marjolein. We will definately share your review with them and look forward to keep welcoming you at our clinic.
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Thank you, Yulia!
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Beste heer Goker, n.a.v. deze review komen wij graag met u in contact om uw review inhoudelijk te bespreken. Helaas heeft u alleen een beoordeling gegeven en horen we graag wat er mis is gegaan om zodoende onze service en zorg te kunnen verbeteren. Wilt u hiervoor contact opnemen met onze behandelcoördinator Carmen via clientrelations@lassustandartsen.nl of 020-4713137. Dit wordt door ons zeer gewaardeerd. Mvg, team Lassus Tandartsen
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Thank you, Eugen
i had a wonderful experience with doctor monique she is very extremely experienced she fixed two roots canals in two days
also the clinic is very good and clean with a lot of specialists
Dear Mr. Buhassan, thank you for taking the time to write this wonderful review. We are happy to read you had a wonderful experience at our clinics in the past couple of days, especially with dentist Monique.
Mooie moderne praktijk, goede service, ruime openingstijden!
(Translated by Google)
Beautiful modern practice, good service, long opening hours!
Beste Henk-Jan, bedankt voor deze mooie woorden en positieve beoordeling!
Zo is het geen straf meer om naar de tandarts te gaan! "Het is altijd lente in de ogen van de tandarts..."
(Translated by Google)
This means it is no longer a punishment to go to the dentist! "It's always spring in the dentist's eyes..."
Beste Nina, dank voor de leuke waardering!
Prachtige tandartspraktijk en zeer vriendelijk geholpen. Goed bereikbaar vanaf de ring en gratis parkeren. Verreweg de meest professionele in de buurt
(Translated by Google)
Beautiful dental practice and very friendly service. Easily accessible from the ring and free parking. By far the most professional around
Beste Liv, dank voor de mooie waardering over onze praktijk!
I have known Thomas personally for many years after he was a client of mine. When I became a client of his, I found him to be very attentive (as I 'hate[ed]' dentists) and found his attention to detail and explanations of the treatment very comforting. When I learned that he opened a practice I was a little apprehensive, but I have been very pleasantly surprised that the attention to detail, attentiveness & comfort hasn't been lost with any of the staff in his employ. Highly recommended!
Dear Kia, thank you so much for the kind words about our clinic and Thomas. We are happy to learn that you are pleasantly surprised about our attention to detail, attentiveness & comfort of our staff and hope to keep welcoming you for many years.
I am rather happy about the service overall. Fifth star when you will reply to my emails...
Dear Giovanni, thank you for the kind review. We are happy to learn that you are satisfied with the service overall, however we are sorry to learn that you have some issues regarding your emails. Please contact our Client Relations Officer Carmen Guda via clientrelations@lassustandartsen.nl to sort it out.
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Thank you, Martyna!
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Hartelijk dank, Karin!
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Dankjewel, Sanne!
Dit is een van de mooiste locaties van Lassus Tandartsen goede parkeer gelegenheid (parkeer garage onder de praktijk). En de tandartsen nemen te minste de tijd om alles zorgvuldig te doen.
Goede zorg en ze gaan voor de beste kwaliteit! En dat vind ik persoonlijk erg belangrijk!
(Translated by Google)
This is one of the most beautiful locations of Lassus Dentists, with good parking facilities (parking garage under the practice). And at least the dentists take the time to do everything carefully.
Good care and they go for the best quality! And I personally think that is very important!
Beste Michael, hartelijk dank voor de mooie review over onze nieuwe locatie. We hopen je dan ook nog lang te mogen blijven verwelkomen bij Lassus Tandartsen.