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Bij Northo staan kwaliteit en persoonlijke aandacht voor de patiënt ...
Angy Odysseos20 Sep 2023 · Review voor de praktijk
2.3
Impossible to get in touch. I have had appointments for consultation and the orthodontist told me to CALL and inform them if I want to proceed. I tried calling ten times only to be left on hold and no one answering. Then, I sent an email asking for a call and they responded immediately saying that the Orthodontist does not come on the phone. How am I supposed to set an appointment if you don't answer????? I'm glad I didn't proceed with the program because it seems impossible to communicate with them
Update on this: 3 months later the main orthodontist decided to call me back after I had received incasso letters of which I did not understand why and with an ironic and aggressive behavior told me that they do not wish to work with me because I wrote a bad review on Google and this shows I do not have trust. I tried my best explaining to her that the problem is their lack of communication and she was accusing me that my issue is that I do not want to pay for my scans ( which by the way she insists that she had sent but never has)
I can't believe how bad at customer service this place is and how they are treating their customers!
Duidelijke uitleg3
Behandeltijd3
Is deskundig2
Aanbeveling1
De waarderingen van ZorgkaartNederland bekijk je op hun eigen platform. Gemiddelde: 4.8 · 3 waarderingen
Waarderingen
Gemiddelde per jaar
Impossible to get in touch. I have had appointments for consultation and the orthodontist told me to CALL and inform them if I want to proceed. I tried calling ten times only to be left on hold and no one answering. Then, I sent an email asking for a call and they responded immediately saying that the Orthodontist does not come on the phone. How am I supposed to set an appointment if you don't answer????? I'm glad I didn't proceed with the program because it seems impossible to communicate with them Update on this: 3 months later the main orthodontist decided to call me back after I had received incasso letters of which I did not understand why and with an ironic and aggressive behavior told me that they do not wish to work with me because I wrote a bad review on Google and this shows I do not have trust. I tried my best explaining to her that the problem is their lack of communication and she was accusing me that my issue is that I do not want to pay for my scans ( which by the way she insists that she had sent but never has) I can't believe how bad at customer service this place is and how they are treating their customers!
De waarderingen van ZorgkaartNederland bekijk je op hun eigen platform.
Bekijk op ZorgkaartNederland →Gemiddelde: 4.8 · 3 waarderingen