Lassus Tandartsen Keizersgracht
Keizersgracht 132
1015CW
Amsterdam
Neemt patiënten aan
Waarderingen
Spoed
Spoed 24/7
Nascholing
Certificaat
Openingstijden
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maandag8:00 - 21:30
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dinsdag8:00 - 21:30
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woensdag8:00 - 21:30
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donderdag8:00 - 21:30
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vrijdag8:00 - 17:30
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zaterdag9:00 - 16:00
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zondag9:00 - 16:00
Lassus Tandartsen heeft een praktijk aan de Keizersgracht. Op die locatie werken algemene tandartsen, mondhygiënistes en specialisten. Ons team medewerkers kenmerkt zich door kennis, ervaring en korte communicatielijnen.
Optimale zorg
Dankzij deze manier van werken en doordat wij alle tandheelkundige specialisaties in huis hebben kunnen wij de patienten optimale zorg en service bieden. Onze praktijk aan de Keizersgracht in het centrum van Amsterdam heeft zeven ruime behandelkamers. Op deze vestiging worden alle tandheelkundige behandelingen gedaan zoals hiernaast (links) is opgesomd.
Specialisaties
- Algemene tandheelkunde
- Tandvlees behandeling
- Wortelkanaal behandeling
- Kroon- en brugwerk
- Mondhygiëne
- Implantaten
- Protheses-kunstgebit
- Angst behandeling
- Facings
- Tanden bleken
- Orthodontie
- Cosmetische tandheelkunde
Faciliteiten
- Mondhygiënist(e) aanwezig
- Vroege afspraak mogelijk
- Avond behandeling mogelijk
- Afspraken in weekend mogelijk
- Spoed
- Parkeergelegenheid (Betaald)
Team
Wat vinden de patiënten
10.0
2 waarderingen
4.4
492 waarderingen
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Ik maak niet vaak een review, maar vond dat het na mijn vorige tandarts ervaringen toch wel de moeite waard is mijn complimenten op papier te zetten. Goede, vriendelijke ontvangst en veel mogelijkheden om je afspraak op het minst storende moment te plannen. Met enige gene mijn beperkte kauwmogelijkheden besproken. Na mijn 1e gesprek een grondige analyse van mijn gebit, blijkt dat er toch nog mogelijkheden zijn mijn vervallen gebit in stappen weer normaal te kunnen gebruiken. Nu, volop in behandeling bij Stijn en zeer tevreden hoe kundig en ontspannen er gewerkt wordt. Mijn vorige tandarts en minder prettige ervaringen ben ik niet vergeten, maar ik weet nu ook hoe er op een andere en humanere manier met het gebit omgegaan kan worden. Marco
I am satisfied very much with Lasus tandarts and the friendly and professional atmosphere at the clinics
Bijzonder slechte ervaring met de organisatie. Niet met de tandartsen die hun uiterste best doen, maar met alles er omheen. Lassus vraagt veel geld voor hun diensten maar leveren naar mijn inzien niet. Afspraken worden verkeerd gemaakt, op andere locaties en er word onprofessioneel aan de telefoon gedaan. Mede hierom naar een andere tandarts gegaan. Het ziet er allemaal mooi uit, maar de service laat te wensen over. Zonde!
Total chaos since the first contact! Kept sending us bills though everything was paid and we had proof for all!!! A tooth without BSN costs over 350€ and not even done properly!!! Worst experience ever worst service ever! Horrible!! Stay away!!!! Beware!!! Can’t say enough!!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Amsterdam Reviews, could you please contact our clinic manager to discuss your experience with him? According to the things we read, we should be able to find a solution together and check your bills. You can reach Danny Junge via info@lassustandarten.nl. This will be very much appreciated by us.
Always a very good, clean experience at the practice and I'm happy to be a regular client! Telephonic waiting time to make an appointment is crazy though. Always quite hard to get ahold of someone.
Been going to Lassus at Keizersgracht and Lassusstraat for the last 2 years. All the dentists and hygienists I've seen have been great, no complaints about them at all. The people at the front desk, however, are something else. At both locations, they've been snooty and unhelpful. You know those movies where there's a snooty receptionist at the front desk of a modeling agency/advertising firm/gallery? That's exactly how the Lassus front desk folks are. They've also been incompetent with my insurance claim twice and have been neither apologetic nor helpful about it. In fact, the last time I went in and asked to verify my personal information, the receptionist gave me a look that could freeze vodka. Sigh.
My opinion that this company is there to take your money, but has little / no interest in you. Pay for 40min intake, get 10min (maximum) - while you're only interested in seeing a hygienist... On top they were more than 25min late to see me (vs. the appointment scheduled time) - and had no manner to offer an apology for their "urgent case". ... Completely ridiculous experience. You make sure that you read the bad reviews, they are not here for nothing. Don't let the fancy reception take your attention away from the real matters. Both the assistant and the doctor were incredibly young - I doubt they have sufficient experience in what they are supposed to do...
Nice service good fix
Very bad service.
Telefonisch vrijwel niet bereikbaar.
Keurige en schone praktijk met vriendelijke mensen die weloverwogen met alles m.b.t. je gebit omgaan. Ze willen niet slechts ordinair aan je verdienen maar adviseren wat het beste is, ook als ze daar niets aan verdienen!
Na een slechte ervaring bij een andere locatie (stationsplein) van deze tandarts, ben ik 2 jaar uit zenuwen niet meer geweest. Omdat ik toch weer last kreeg, ben ik toch maar gegaan. Een spoed bezoek gehad en meteen een dag daarna een afspraak bij de mondhygieniste. De dag na de mondhygieniste, brak er een stuk kies af. Waarschijnlijk is er dus onzorgvuldig mee omgegaan. Toen ik hierover belde, moest ik blijkbaar een 10 min discussie aan met de receptioniste die mij niet serieus nam en achteraf maar zei dat zij er niet over kon oordelen, dus moesten we maar een afspraak inplannen. Voor iemand die angst heeft voor de tandarts, valt dit dus extra slecht. Ook bij het maken van OPNIEUW een spoed afspraak, vanwege de stuk kies, verliep het echt bijzonder slecht. Bij binnenkomst van de afspraak, ging ik zitten en voordat ik maar 1 woord eruit kreeg, barste ik in tranen uit. Ik was zo zenuwachtig en vooral na dat telefoon gesprek, voelde ik mij echt niet meer prettig bij hun. Ik probeerde mijn frustratie over dat gesprek te uiten naar de tandheelkundige , maar alles wat ik kreeg te horen was dat ze er niet bij was, dat ik het moest vergeten en moest kijken naar de toekomst. En het meest interessante, is dat er niks noppes nada aan mn kies is gedaan, maar dat ik maar weer een nieuwe afspraak moest maken. Vind je het dan gek als ik nu zeg dat ik het gevoel kreeg dat ik niet serieus werd genomen? Al met al, mijn vertrouwen is weg. Ik heb in de persoonlijk mail aangegeven dat mijn vertrouwen weg is en daar werd alleen op gereageerd met een bevestiging van uitschrijven. Bij deze, ga NIET hier naar toe als je angstig bent voor de tandarts, want die aandacht hoef je hier niet verwachten. Onnodig extra afspraken maken en slechte klantenservice.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Smolders, het spijt ons dat u niet goed bent geholpen in onze praktijk. We hebben inmiddels de desbetreffende collega's gesproken, zodat u en andere cliënten in de toekomst de juiste zorg van ons ontvangen.
Extra high quality service! At the first appointment, my dental condition was fully assessed. And they created a professional dental schedule. - Dental cleaing, filling, etc. My dental plan and treatment were done by the same doctor. And I have to say, I have never ever seen this incredibly amazing job in my whole life. I never thought a filling can be perfect like that. Looks super natural and exactly the copy of the other side without taking simples. Dr. Karin Weise is a God!!!! Thank you so much!
Binnen 1 dag geholpen aan mijn afgebroken voortand door Tom
Ben heel professioneel geholpen door Tom, Jordi en Yisef met het terug zetten van mijn draadje en daarna ook met het aftellen van mijn anti knars bitje. Alle drie de heren waren heel professioneel en ook vooral vriendelijk. Ik kan deze tandarts praktijk zeker aanraden.
The best dentist and hygiënist that I know!!
My wife called to have a teeth cleaning for me and her, instead they push us to do an intake,less than 20 min costed 168, than they did a very botched job at cleaning( which it’s less than 30 min, of which at 10 spent telling you how back you clean your teeth) they were pushing me to take all my teeth to do implants. I was very fed up but after I’ve spent the money for the intake I hoped the service was worth it, instead it’s just a corporate money cow, and i regret so much to have fallen for it. The job was so poorly done, my wife’s teeth is still horribly stained( I couldn’t take a better picture but it’s just horrible) and they were very pushy to take her teeth out for an implant and wanting to book the extraction before Xmas, this is a place without a soul. I feel embarrassed to overshare the pictures but this lack of professionalism after I paid this price really bothered me. I’m sharing this in all their locations, because they have several under the name Lassus and few with another brand, you never see the same doctor, all staff very young not professional, they are nice people but not good dentists
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Marasca, Thank you for sharing your experience with us who helps us to improve the quality of our service. Please accept our sincere apologies for not being able to meet your and your wife expectations. The reason why the intake is so important, is because this allows us to examine your oral health and identify any problems at an early stage. We have forwarded your feedback to our clinic manager and the practitioner. They will contact you regarding your feedback as soon as possible. Kind regards, Lassus Tandartsen
Twee aanmeldingen online gedaan (apart, voor twee personen). Mijn partner heeft nooit meer wat gehoord. Ik zou gebeld worden voor een afspraak maar dat is ook nooit gebeurd. Dus toch maar een andere tandarts genomen.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste meneer Dessauvagie, Dank voor uw feedback. Wij vinden het ontzettend jammer en zonde om te lezen dat dit zo is gelopen. Wij zullen zo spoedig mogelijk contact met u opnemen om te kijken waar dit fout is gegaan en om persoonlijk onze excuses aan te bieden. Met vriendelijke groet, Lassus Tandartsen
outstanding service
Great! Really professional, thorough and effective treatment. Saved my teeth!
They will spam you with emails to remind you to clean your teeth for that nice extra €€€ but then when you email them for a needed appointment, they just don’t respond in any of their addresses. Or maybe it’s because it’s in English and they don’t think expats are worth their time. Who knows!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Burek, We kindly thank you for your feedback and we are very sorry to learn that you have experienced our reminders as 'spam'. Every six months we send our clients a reminder so that they will know that it is time for a dental cleaning and a check up. If you find this unpleasant, you can always let us know and we can exclude you from sending these reminders. Also it makes us sad to read that your experience has made you think that expats are not welkom, since we are working together with different kind of expat communities to make you, expats, feel welkom at our clinics. The reason why it takes longer now for replying to our e-mail is because it is at the moment very busy at our clinics duel the end of the year. Could you please be so kind to contact us so that we can talk with you regarding this matter? We can not find you unfortunately in our system under the name 'Tapsi Burek'. You can contact our clinic manager Danny Junge directly via danny.junge@lassus.nl. Kind regards, Lassus Tandartsen
Amazing experience. The Dental Hygienist, Silvia, was absolutely fantastic!
One of the reason for choosing Lassus Practice for your dental care is the great number of specialists working at the many locations available in the city. This allows for spot on consultations, second opinions, quick booking and re-booking system, wide variety of available treatments and flexibility in schedule. The staff is very professional and locations are all provided with cutting edge equipment and stylishly furbished interiors which of course are not essential but definitely help make patients comfortable. Highly recommended.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Martina, Thank you for your positive feedback! This makes us smile :-). Kind regards, Lassus Tandartsen
wonderful practice with excellente customer attention and kindness; my entire family attends Lassus.
Very friendly and informative
I absolutely love this dental practice. As someone with dentist-anxiety, the staff here have completely transformed my expectations and experience. Walter and Marley take such good care. With compassion, education and kindness, they have made a huge impact on how I practice and maintain my dental health. I look forward to my visits every time and leave with a big smile.
Seen a few dentists in Amsterdam but Lassus is like my happy place. Helped with really extensive problems, extremely flexible and solutions oriented. They are like bridge for all things dutch and expats. My special kudos goes to Monique! You made my day again and again.
Nice attention, professional staff and neat place overall
Very happy with the experience here. They have been able to find me an appointment quickly when it was needed. The facilities are modern and beautiful!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Alex, Thank you for your excellent rating! We are very glad to learn that you are happy with the experience. Kind regards, Lassus Tandartsen
Always a good experience. Very proffessional and friendly
Fijne relexe mensen en fijne sfeer.
Lassus Tandartsen ervaar ik als een plek waar er écht aandacht voor mij als patient is, waanzinnig goeie professionals werken en dat bovendien in een prachtige praktijk.
top tandarts!
I was on hold for over 15 minutes. Can someone pick up so I can make an appointment? UPDATE: I've also sent an email and no one replied. I called for several days also. What do I have to do to make an appointment? I'm trying for a week already
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Mishurovska, Thank you for contacting us. We are very sorry to read that you was on hold for a long time. We understand that your time is valuable and do not want to spend that for waiting on the phone. We are doing our best to responds to all the calls as soon as possible. You can also send us an e-mail so that we can set up an appointment for you or send us a message on Facebook! You can contact us via info@lassus.nl. Kind regards, Lassus Tandartsen
Great service
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Erwan, Thank you for your excellent review! Kind regards, Lassus Tandartsen
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste cliënt, Graag komen wij met u in contact om te praten over uw ervaring. Wij kunnen aan de hand van uw rating concluderen dat uw bezoek aan onze praktijk niet helemaal naar wens is verlopen. Wij zouden graag willen weten hoe wij dit kunnen verbeteren en wat er fout is gegaan. Omdat wij u niet in ons systeem kunnen vinden, vragen wij u vriendelijk om contact op te nemen met onze praktijkmanager Danny Junge via danny.junge@lassus.nl of te bellen naar 020 - 471 3137. Met vriendelijke groet, Lassus Tandartsen Keizersgracht
I send two emails to set an appointment but nobody answers, is the clinic closed?
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, Thank you for contacting us. We are extremely sorry that nobody has answered your twe e-mails. This is definitely not what you should expect from us. Our clinic is not closed. We kindly ask you to contact our clinic manager Danny Junge directly so that we can apologize and see what went wrong. You can contact him via danny.junge@lassus.nl or give us a call 020 - 471 3137. Please rest assured we have shared your comments with the manager to Ensure similar occurrences are avoided in the future. Kind regards, Lassus Tandartsen Keizersgracht
Too commercial, always extra time/charge etc.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, Thank you for your feedback. We are saddened about your rating and would like to get in touch with you to hear your opinion about how we can improve. Unfortunately we can not find you in our system under the name ''Man Djw'' so we kindly ask you to contact our clinic manager Danny Junge via danny.junge@lassus.nl. Kind regards, Lassus Tandartsen
Hele fijne eerste ervaring. Tandarts was vriendelijk, geduldig en duidelijk in haar uitleg.
Great service, friendly and thorough. Getting an appointment was smooth and all went fast. Kuddos on the explanations on the state of my teeth health.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Baptiste, thank you for your positive rating and kind feedback! Kind regards, Lassus Tandartsen
Very Professionnals and excellent care advices
I made an appointment with the dentist Walter Gomes Miranda, at the Keizersgracht branch. The service was flawless and quick. The office is clean, very organized, and professional.
They work mostly good. Tooth removal went quick and without a long waiting time like in a hospital. I would recommend to imrove administration as I received 2 times a double invoice which takes me a lit of time to check and prove it is incorrect.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Valeria, Thank you for your feedback. We are glad to read that you are happy with the treatment. Your feedback regarding the administration we will certainly take into account. We welcome any additional feedback you may choose to share. Since we can not find you in our system, we kindly ask you to contact our clinic via 020 - 471 3137 or info@lassus.nl. Kind regards, Lassus Tandartsen
Everyone is very friendly and provides great customer service. The treatment is also great for the price
Nice place, nice people! Painless!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste cliënt, Hartelijk dank voor het plaatsen van uw waardering. Helaas kunnen wij lezen dat u niet tevreden bent met uw bezoek aan Lassus Tandartsen. Graag komen wij met u in contact om te horen wat er fout is gegaan en hoe wij dit kunnen oplossen. Omdat wij u niet in onze systeem kunnen vinden, vragen wij u vriendelijk om contact op te nemen met onze praktijkmanager Danny Junge via danny.junge@lassus.nl. Met vriendelijke groet, Lassus Tandartsen
Staff were nice and service seemed fine (just a check up) but pricing seems excessive. I had no problems but was charged the maximum possible for the intake check (104 EUR) and they charge 25EUR even just to look at my old x-rays (as I didn’t need new ones) which seems a way of adding on extra costs.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Katie, We would kindly thank you for taking your time to provide us with your precious feedback. We are pleased by your positive comment regarding our staff and service but we are sorry to read that you had the feeling that our practice is adding extra costst without any reason. Please notice that the prices in The Netherlands are fixed and set on a yearly basis by the Dutch Healthcare authority (NZa), which is commissioned by the government. Our clinic manager will contact you any time soon to discuss this matter further and answer any questions you may have. Kind regards, Lassus Tandartsen
as always, great experience, lovely professional and place is well conditioned for the patients
Terrible front office. The older receptionist at Keizersgrach is so arrogant and rude
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, Thank you for taking the time to review your visit at Lassus Tandartsen. We are very sorry that this is how you have experienced our front office staff. We have well noted your remarks and do hope we have the opportunity to turn your opinion round in the future. Please do contact our clinic manager Danny Junge directly via Danny.Junge@lassus.nl should you wish to discuss this further as we will be happy to address your concerns in greater detail. Kind regards, Lassus Tandartsen
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, In regards to your review we would like to get in touch with you, because we can conclude from this that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Danny Junge via Danny.Junge@lassus.nl or 020 - 471 3137. This will be very much appreciated by us. Kind regards, Lassus Tandartsen
Ben een angst patiënt wordt altijd met zoveel respect behandeld en serieus genomen . Ik waardeer dat echt ga hier nooit meer weg.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Odie, Lassus Tandartsen hecht veel waarde aan de mening van onze cliënten en wij stellen uw reactie dan ook erg op prijs! Wij zijn erg blij met u als cliënt en zijn blij om te lezen dat dit wederzijds is. Graag tot de volgende keer! Met vriendelijke groet, Lassus Tandartsen
Ik heb geen op- of aanmerkingen. Fijne tandartspraktijk!
The dental clinic was very clean and impressed with all the safety measures and standards that they follow. I went to get my teeth cleaned and the dentist was very thorough and very careful. She explained in detail how I should be taking care of my teeth routinely. I am overall very happy :D
Worst dentist I know. I had an appointment as my wisdom tooth was infected. 2 days later the infection spread to my throat and I could hardly breath. I asked for an appointment which was later cancelled by the dentist as it wasn’t needed in her eyes. Even my partner called to Explain how bad the situation was, infection was now up to under my eye, lymph and spread in my top and bottom jaw. Again a consult was made and later cancelled as the dentist did not find it necessary for me to come in. In the end I needed to go to an emergency dentist. Which gave me antibiotics, longer than the standard 5 days as the infection was really bad. If I was any later, I needed to go to the hospital as the infection was in my bone. Worse dentist in Amsterdam!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. van der Laan, Thank you for your honest review. We regret to read that you are unhappy with the dental care we provided you and we truly apologize for this. We really would like to get in touch with you to know how the situations is at the moment regarding your health. Please feel free to contact us at any time since we can not find you in our system. You can contact our clinic manager Danny Junge directly via Danny.Junge@Lassus.nl Kind regards, Lassus Tandartsen
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste meneer van Amerongen, Hartelijk dank voor uw review. Helaas kunnen wij hieruit concluderen dat uw bezoek niet naar wens is verlopen. Graag komen wij met u in contact om te praten over uw ervaring in onze praktijk. Alleen met uw feedback kunnen wij onze zorg en dienstverlening verbeteren. Omdat wij u niet in ons systeem kunnen vinden, vragen wij u vriendelijk om contact op te nemen met onze praktijk manager Danny Junge via Danny.Junge@lassus.nl. Met vriendelijke groet, Lassus Tandartsen
He was like Billy the Kid the speed he took my two teeth out. I blinked, and they were gone. What a guy!
Excellent dental clinic! I had a dental emergency which they handled extremely well. I was able to get in right away, the staff were kind, and the dentist was gentle. Highly recommend!
Nice and quiet clinic near the downtown with very good professionals.
The attention of the staff and the quality of the appointment was really good
Highly competent dentists and staff and clean and pleasant locations that are conveniently located throughout the city. Always a pleasure.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, In regards to your review we would like to get in touch with you, because we can conclude from this that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Danny Junge via Danny.Junge@lassus.nl or 020 471 3137. This will be very much appreciated by us. Kind regards, Lassus Tandartsen
Overall it was a great experience. The dentist was knowledgeable and explained how the referral process would work to get my wisdom teeth out. The dental hygienist was nice. Everyone was professional and it was as painless as it could be.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear client, We appreciate your time to share your comments with us and we are glad to read that you are satisfied with our service! Kind regards, Lassus Tandartsen
Supergoed geholpen.
I have been a happy patient of this clinic for about a year. Then one day I had some pain in my implant so I came in to get some treatment which didn't help and I had to go back two days later for another treatment that made the pain go away. The doctor of the second treatment even said two days ago the first doctor didn't do anything relevant. I received bills for both treatments and I paid both. One month later was my implant appointment. I went in for about 5-10 minutes, the doctor only took a look and asked me to go home to find out more information from my previous dentist, which I already did accroding what they had me ask before hand, but it wasn't enough. For this appointment I got a bill for a proper treatment. That was the last straw for me! After some communications, Lassus decided to lower the cost of the implant appointment and reimburse me the first pain treatment that didn't work. The thing is they only reimbursed me the money I paid from my own pocket not the part covered by my insurance, which had maxed up by them and I had to pay my own money for later treatments including the implant treatment. After more communication, they just ignored me and asked me to talk to their invoice company! And that went no where. So I decided to leave it like that and also leave the dentist.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Jiang, We appreciate your time to share your comments with us very much since this gives us a valuable opportunity to respond and reflect. Please accept our sincere apologies for not being able to meet your entire expectations and the inconvenience regaring the invoices. We can see in the communication towards you that our colleague did send you an e-mail with the message that also the costs from your insurance are reimbursed. We already asked our colleague to contact the invoice company, to find out where it went wrong. She will contact you as soon as possible. Please feel free to contact us at any time in case we can be of any further assistance. Yours sincerely, Lassus Tandartsen
Waardeloze receptie! Ik heb anderhalve week geleden een afspraak ingepland als nieuwe klant (receptioniste heeft zelf de datum aangeboden), kom ik vandaag aan word er verteld dat ik helemaal geen afspraak heb staan maar er wel een klantenbestand is aangemaakt. Niemand die verantwoordelijkheid neemt voor de gemaakte fout natuurlijk en de volgende mogelijkheid voor een afspraak is 3 weken verder.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Jeffrey, Lassus Tandartsen hecht veel waarde aan de mening van onze cliënten en wij stellen uw reactie dan ook erg prijs. Wij vinden het jammer om te lezen dat uw bezoek niet is verlopen zoals gepland. Wij nemen uw feedback zeer serieus en hebben inmiddels contact gehad met onze collega. Wij begrijpen dat uw tijd waardevol is en doen er alles aan om ervoor te zorgen dat u zo snel mogelijk terecht kunt bij een van onze behandelaren. Wij vinden het spijtig dat u die dag geen afspraak had staan, maar ons inzien heeft onze collega er alles aan gedaan om u te voorzien van een afspraak door aan onze behandelaar te vragen of u op dezelfde dag nog een afspraak kon krijgen, echter was dit helaas niet meer mogelijk. Ook wilde onze collega graag voor u een nieuwe afspraak op korte termijn inplannen, eerder dan 3 weken. Wij kijken graag met u mee hoe de vork in de steel zit en hoe wij verder kunnen helpen. Daarom nodigen wij u van harte uit om contact met ons op te nemen via justina.sarwaji@lassus.nl Met vriendelijke groet, Justina Sarwaji – Lassus Tandartsen
Im giving the 2 stars because staff are very polite and friendly. The aesthetics of the dentist is lovley, very clean and relaxing environment. The lack of 3 stars is the over charging of the place, i have recently moved dentist and i got qouted €2200 for the work that needed doing, my new dentist which i have moved over to laughed at the quotation and charged me €880 for the exact same work. I have also spoke to numerous expats and dutch who have all said stay away from this place as they tend to over charge and qoute you for the most expensive materials to be used.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Anthony, We would kindly thank you for taking your time to provide us with your feedback. While we are pleased by your positive comments regaring our practitioners and the environment we are very sorry to read of the disappointment experience about the costst of the treatment. Please notice that the prices in The Netherlands are fixed and set on a yearly basis by the Dutch Healthcare authority (NZa), which is commissioned by the government. The difference in prices may depend on the technical work that has been done. Also we are committed to ethical and sustainability care, that is why we only use high quality materials which our clients can enjoy for many years in good condition. Should you wish to discuss this matter further, we will be happy to clarify your concern in greater detail. Since we can not find you in our system, please do contact us directly via justina.sarwaji@lassustandartsen.nl With kind regards, Lassus Tandartsen
Absolutely, hands-down the best dentist I have ever been to. I have done quite some work with them and they are always flawless. I'm usually extremely scared of going to the dentist, but Ms. Horati (who is my main doctor) is so calm and kind that I am not scared and nervous anymore. I recommend Lassus 100% and I would never go elsewhere.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Sitea, Thank you for your excellent rating! We are very pleased by your positive comments. We will definitely share your comments with the team.
Great dentists with terrible front office. Receptionists make stupid mistakes that costs a a lot of delays in your treatment. Nobody takes responsibility or tries to make up for errors, one of the worse customer experience I have seen in my life.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear cliënt, We would like to thank you for reaching out to us about your experience in our clinic. We are saddened about your experience. Our goal is to deliver a pleasant visit at all time for all of our clients and we regret we were unable in doing so. Since we can not find you in our system under the nam Laf, we kindly would ask you to contact us to discuss this matter further. With your feedback we will do everything in our power to make sure your next visit at our clinic will be pleasant as possible. You can contact us via michael.veder@lassus.nl Kind regards, Lassus Tandartsen
Absolutely amazing office where every single person is so sweet, welcoming and knowledgeable. I usually hate going to the dentist, but this office has truly changed my mind.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Lefiola, Thank you for your admirable review! We are happy to have you as our client and we are happy to read that this is mutual.
I had a a clean and polish from Maria and I am really happy. She is great I strongly recommend her! Thank you Maria so much:)
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Julia, Thank you for reaching out to us. We are happy to read that you had a nice experience with Maria. We are happy with her too! We will send your compliments to her.
As always very good experience with my dentist Walter. He is very caring, the best. All the studio is very clean, modern and well organized. Very friendly staff.
Friendly staff, professional service and on time.
They have promised to send me the treatment program they have created for me and the results of the first sessions on email — this never happens. How I can trust them now? But they surely send me bill and this survey.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Anton, Thank you for your feedback who helps us to improve the quality of our service. Please accept our sincere apologies for not sending you the estimate. I am not sure what went wrong but this is definitely not what you should expect from us. Your feedback has been send to the management and they will contact you as soon as possible and will send you the estimate as well.
I am a dentist from India , i have done masters in orthodontics and dento facial orthopaedics , i already written everything on a paper and send it with your receptionist, and i already told that i am leaving Amsterdam that day evening , she cant even taken that paper inside also . this is how you people respect other country doctors ,very nice of you . very bad experience from your clinic doctor.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Voodi, We are extremely sorry for your experience and your feedback has already been addressed with the relevant parties. We are always willing to provide each person the very best service and never refuse to offer our help. As we do not know what kind of paper you were offering, we kindly ask you to send it directly to our clinic manager Yamuna Martens via Yamuna.martens@lassus.nl. She is looking forward to receive your paper and she will handle it with care.
Good practice. Several opening hours and location. I always had a good appointment for checkups or emergencies.
Very bad experience. I go with a tooth pain. Next step she said I need a photo of the tooth we make it . After she said if I want to fix the tooth gonna cost me 2000€ wich is .... speechless ...then I said that is to much for fixing one tooth 2000€ so she said that she gonna put it out. Wich I didn’t agree because is not so bad the problem so I extract my tooth. At the end she put me to pay 120€ the consultation inside of the dentist room not at the reception and I didn’t have cash an she said that is only cash , I go put money out pay her, when I ask for the recipe for the 120€ she say that they gonna give me at the reception. I went at the reception the charged me 85€ for the photo of the tooth , because was only one photo, but on the recipe it says that the were made 3 photos. I asked why ? They said that like this they write. Anyway after I looked on the recipe that they give me the 120€ that I payed to the doctor inside they are not there. So I payed 205€ for a photo that they didn’t give me and I go from there with the same pain that I came because she not even touch the tooth. She was just saying to me what other problems I have. So I do not recommend at all, if you are young, you don’t speak good English they just do what they want with you and at the end is just loose of a lot of money and time and not even the problem solved!!!!!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Pralea, we are so sorry to learn that your experience wasn't as it should be at our clinic. From what we read, we believe this is all been a terrible miscommunication, which we would like to sort out with you accordingly and find a solution together. Therefore we kindly urge you to contact our clinic manager Anne van Noorden via anne.vannoorden@lassus.nl or 020-2104007.
De beste praktijk en de liefste tandarts die ik ooit heb gehad.
overleggen met je, dat vind ik eigenlijk het belangrijkste. daarnaast hebben ze alle vormen van dienstverlening in huis die je maar nodig kan hebben voor je tanden en je kan ook in het weekend langs... top dus
Had some pain in tooth, the dentist did some light cleaning to my teeth and then the pain didn't go away at all. Two days later I came back another dentist cues my pain and commented the last dentist didn't do anything. Obviously both "treatment" were billed.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Wang, we are so sorry to hear that the first treatment didn't go well. Unfortunately we cannot find you in our system under this name, so please contact our clinic manager Yamuna Martens via 0204221912 or yamuna.martens@lassus.nl. We would like to discuss what happened and seek for a solution to the inconvenience this has cost you. This will be very much appreciated by us.
They took care of all my dental needs!
Very professional. I went there to remove a wisdom teeth, I had a consultation and I got an appointment right the next day. The removal went super smooth, literally in 2 minutes I was already out of the clinic! I definitely will come back if needed, great job!
Prima eerste ervaring met de tandarts en mondhygienist. Ik vond het fijn dat er tijd was om te bespreken of ik iets specifiek wilde laten doen, zonder gepusht te worden richting behandelen. De mondhygieniste was zo zachthandig en toch een fijn schoon gebit naderhand. Aanrader!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Renske, wat fijn om te lezen dat uw eerste ervaring zo prettig is verlopen en u na afloop een fijn, schoon gebit had. We zullen uw review met veel plezier delen aan Niels en Marlou. Mocht er onverhoopt iets gebeuren wat u niet prettig vind, kunt u uiteraard gerust contact met ons opnemen.
Marvellous — the reception staff, the dental hygiene that I got yesterday by Fatima (thank you so much) and the doctors.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear hopsa, thank you for the kind words. We will definitely share this with our team!
I went in with a very painful and inflamed nerve in my tooth. Dr. Negisti Terborg was so patient with me and very cautious. Her calmness and gentleness made a very painful root canal cleaning bearable. She is very professional and clearly knows what she’s doing. Keep up the great work Doc. November 2019 Update: The service at this practice is really great. I went back for a root canal treatment and Dr. Sander Menso is really meticulous and pays attention to detail. He kept checking in to make sure I’m okay and he kept updated as he went on with the treatment. Thank you very much.
I had an operation to pull my 2 wisdom teeth out at Lassus. The operation was successful and injuries recovered in 10 days thank you very much. They have a good system in general. However, Dr. haven't informed me about how to take care of my injuries, I mean "none". Just told me don't eat for 30min. and sent me home. Therefore I had some problems in following days,so I had to go to dentist again just for consultancy 2 times and I had to use antibiotics. Of course it cost me some extra $$. In short, more caring for inexperienced patients please. The rest is good.
Beautiful, clean location, very good scheduling system and kind people. Was treated by a lovely, young dentist and her assistant. Explained everything in detail and what was going to happen. I felt more than comfortable and can warmly recommend. Looking forward to go again.
Really friendly and good care
I'm not totally satisfied with the service. I had two appoinment instead of one because the procedure not was well done in the first one. They prescribe me antibiotics when it was not necessary. After 3 months I'm still asking for my invoice because it was made wrong two times. If you compare price with the quality of the service is not the best.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mrs. Leon, we are sorry to learn that you are not totally satisfied with our services. Therefore we would like to get in touch with you to discuss your experience so we can improve our services. Please contact our clinic manager Yamuna Martens via info@lassustandartsen.nl or 020-422 1912. Thank you
No hustle, very humane and friendly reception. They answer emails. The doctor (dentist) was very attentive to detail. And no pain. Thanks!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you for the wonderful review, Tania. We are happy to learn that you didn't experience any pain during your last treatment and that your dentist was very attentive to detail.
I had a very good experience in this practice. The doctor Rosalie was super nice and knowledgeable, and very friendly with my son. Recently my son (6) had his first filling here. He was very nervous about having a filling but he didn’t even feel a slightest pain, on the contrary he was very happy and proud of himself afterwards.. and I was amazed by the doctor’s talent of handling kids! Totally recommend both for adults and children!
Snel een afspraak kunnen maken. Ik kreeg een goede heldere uitleg van de situatie met een duidelijk advies voor behandeling.
Great dentist!
Niet zo"n beste ervaring. Ondanks haast voor mijn probleem duurt het 2 maanden voor ik terecht kan en zijn afspraken 2 x verzet.
phew, where to start with this. I had not been to the dentist for a long time and this didn't inspire any more confidence in them. I was there twice maybe three times and all I had was teeth cleaning. This sums it up well: I had an issue with my front tooth and the dentist said no there is nothing she can do about it and moved on. I went to a trusted dentist (my girlfriends one from home) who fixed this issue in less than 10 minutes and a few other small things, all in less than 30 minutes. I felt they only wanted to push me to have very expensive procedures and didn't really care about me as a person. Would strongly advise against this practice. The facilities were nice though..
Unfortunately they are advertising with incorrect prices for Invisalign. I came there for an intake after I have read the price will start from 1800 Euro but maximum of 2400 Euro (see screenshot). After the intake, the doctor said that it will cost double as much (!!!). After checking with them via email a week ago, I still did not receive any answer. Was hoping for a better customer service oriented dentist. Advertising with wrong prices to get customers inside the clinic is a No-go.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste heer Ibrahim, graag komen wij met u in contact om te praten over uw ervaring. Op basis van uw beoordeling, zien wij veel ruimte voor verbetering. Helaas kunnen wij u onder de naam Walid Ibrahim niet vinden in ons systeem, wilt u dan ook contact opnemen met onze praktijk manager Yamuna Martens via 020-4221912. Alvast vriendelijk dank.
Very professional and client focused.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Claudia, thank you for the kind review.
Difficult to make an appointment! The team is very professional and they are perfectly located in Amsterdam.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste client, omdat u alleen een beoordeling heeft afgegeven zonder inhoudelijke feedback, komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Aan uw beoordeling te zien is er iets niet goed gegaan en zoeken we graag samen met u naar een oplossing. Wilt u dan ook contact opnemen met onze praktijk manager Yamuna Martens via 0204221912 of info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Heling, dank voor uw beoordeling op Google. Omdat wij n.a.v. uw beoordeling veel ruimte zien voor verbetering, verzoeken wij u om contact op te nemen met onze praktijk manager Yamuna Martens om te praten over uw ervaring in onze praktijk. Alleen met uw feedback kunnen wij onze zorg verbeteren en toetsen. U kunt contact opnemen via 020-4221912 of info@lassus.nl. Alvast vriendelijk dank.
Uitstekend geholpen door Nienke en Heleen! Zeer vakkundig, goede uitleg, geen centje pijn, en efficient zonder te haasten.
I’ve been very satisfied. They have been extremely professional, welcoming and do a high quality job of helping me to take care of my teeth. The dental hygienists work at on a high level of quality and professionalism. I don’t like to go to the dentist, but they make me feel comfortable.
Gewoon vriendelijk, prettig en ze zijn ook heel lief voor mijn kind.
Professional and service-oriented practice. I really like this place and would recommend anyone to go there!
Professional Treatment. Short waiting time on both occasions.
Fijne praktijk, ik ga met plezier naar de tandarts en mondhygiënist.
Simpelweg de beste tandartspraktijken van Nederland. Bij Lassus Tandartsen luisteren ze eerst goed naar je wensen en gaan vervolgens doeltreffend te werk met de meest innovatieve technieken die er zijn op tandheelkundig en -technisch gebied. Sympathiek, kundig en vrolijk team! Aanrader dus.
The experience was wonderful, however the "bridge" has once again come off again. Wondering if it can be redone on a more (or less) more permanent basis.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hartelijk dank voor uw beoordeling!
Wat een top mensen! Alle mensen die er werken zijn ontzettend beleefd, denken met je mee, kijken wat het beste voor je is, geven onzettend goed uitleg en advies, en zorgen voor de beste oplossing. Mijn complimenten voor deze tandartspraktijk!
Ik heb helemaal GEEN bezoek gebracht aan Lassus
Reactie van/namens: Lassus Tandartsen Keizersgracht
Bedankt voor deze mooie beoordeling, Nadine.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hartelijk dank voor uw beoordeling.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Bedankt voor uw review, mevrouw Broekema
Thanks to the specialists and staff I have had the best experience I could have wished for out of a tricky situation. For years I had a lingering infection in the root canal of my two frontal teeth and I needed to get implants to fix the problem for good. I waited for years due to fright of surgery, the effects of the infection getting worse and worse. At Lassus I found a specialist who works with ceramic implants instead of titanium ones and the whole proces in itself is one that is as natural and organic as can be. No use of unnecessary antibiotics and a general faith in the healing properties of the body as a holistic organism. The general state of health of my body was taken into account before the procedure and a plan to get as fit as possible before surgery was made. I took the opportunity to implement a more healthy lifestyle and let go of some unhealthy habits. Now I walk around with healthy gums and a beautiful smile. I havent had such beautiful straight, white frontal teeth since I was 10. The infection is gone, I have energy again. I recovered very fast from the operation due to the great guidance and preparation time. I cannot thank the people at Lassus enough for getting my overall health back and for the way they made me a part of the proces. Explaining everything in detail and always genuinly wanting to know if I was doing ok during the procedures. Kudos to the receptionists for being super social and chatty with me, getting me teas while I was hanging around like a nosferatu waiting for my new teeth to be finished. Great gratitude for the guy who designed my new frontal teeth, they are beautiful and perfectly imperfect if you know what I mean. ;) Finally the biggest thanks to Ilian, the implantologist, for his mastery and finesse. Because of his care and skill I hopped out of the chair after a 4 hour operation feeling clear, focused and fine. Getting these ceramic implants has been a lifechanging experience in all the good ways. Im happy I waited this long because otherwise I would not have had this experience with these people that are truly passionate about their profession.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Kim, thank you so much for writing this honest review. We are so happy to read that you were able to took the opportunity to implement a more healthy lifestyle and walk around with healthy gums and a beautiful smile due to the treatments at our clinic. This is the reason why we became dentists :-)
Just came back from an emergency appointment and the service was impeccable. From the phone call to the actual service, everything was perfect. I highly recommend it. = )
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Eduardo, thank you for the kind recommendation. Happy to read that you enjoyed our services, even though it was for an emergency appointment. We hope everything is OK now!
Very good, nice and helpful. Beautiful building as well!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Eri
luisterend oor, deskundig en voortvarend optreden ( verwijderen hechtingen na trekken kies) en goed advies door gebruik meegegeven zachte borstel en afraden gebruik antibioticum
Super unprofessional clinic. I came in with a gum infection and left with nothing but an empty vial wrapped in a paper towel. No cleaning/disinfecting. No antibiotics. When I took the dentist's referral to the hospital (who recommended I have a tooth removed), the surgeon told me the wrong side of my mouth was noted and the tooth was perfectly healthy. I am now left with 150eur hospital bill for absolutely nothing. I wrote to the clinic and received no reply....
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Surowka, we are sorry to learn that we didn't meet your expectations and you never received a response to your complaint.Sometimes we give a referral to remove your wisdom tooth preventional and that's also why we don't prescribe antibiotics. Please feel free to contact our Clinic Manager Yamuna Martens via info@lassustandartsen.nl if you would like to discuss your experience and perhaps find a solution together.
Lassus is een superfijne tandartspraktijk. De medewerkers zijn erg goed in hun werk en heel erg vriendelijk. Ik vond de tandarts doodeng, en het is nog steeds niet mijn hobby, maar iedereen houdt rekening met mijn ietwat gespannen houding als ik in de stoel lig. En ik kan zo leuk kletsen over van alles en nog wat met sommige medewerkers!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Emilie, wat fijn om te lezen dat je zo blij bent met onze praktijk en dat er in het bijzonder zo goed rekening wordt gehouden met jouw angst. We weten dat onze clienten niet altijd met plezier naar de tandarts gaan, maar we doen er alles aan om het zo aangenaam mogelijk te maken;-)
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Martin :-)
Great dentist! Would highly recommend
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Jessica, thank you for the kind recommendation.
Bij Lassus Tandartsen word je netjes behandeld, zowel door de receptioniste als door de mondhygieniste.
Uitstekende service en zeer kundige tandartsen.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hartelijk dank, Willem.
Professional, Clean and pleasant. Very satisfied with this Dentist office.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ricky, thank you for your review on Google. We're happy to read that you are very satisfied with our services.
Door slechte communicatie met de tandarts van deze praktijk zijn mijn tanden scheef gaan staan. Vervolgens werd mij geadviseerd om 3 jaar een beugel te nemen. Ik zou iedereen aanbevelen een grote boog om deze tandarts heen te maken. Hij is duur en slecht.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Wim S, vanwege uw beoordeling komen wij graag met u in contact om te praten over uw ervaring en gezamenlijk te kijken naar een oplossing. Wilt u daarom contact opnemen met onze praktijk manager Yamuna Martens via info@lassustandartsen.nl of 0204221912. Dit wordt door ons zeer gewaardeerd. Hartelijk dank.
Een stelletje amateurs. Onervaren specialisten die niet met elkaar communiceren.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Van Rappard, graag komen wij met u in contact om te praten over uw ervaring in onze praktijk, zodat we samen naar een passende oplossing kunnen zoeken en onze zorg kunnen verbeteren. Wilt u daarom contact opnemen met onze Praktijk Manager via 020-4221912 of info@lassustandartsen.nl. Dit wordt door ons zeer gewaardeerd.
Arrived late once, the staff was friendly and told me that I could still be helped if I waited a little. The service is good; I would recommend them
Good service, many offices
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Konstiantyn
Hele fijne praktijk, ziet er mooi uit en de tandartsen geven je een fijn gevoel en zijn erg goed!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dank voor de lieve woorden, Mignon. Fijn om te lezen dat u tevreden bent over onze tandartsen en u met een prettig gevoel de praktijk bezoekt.
Word altijd goed behandeld en kan alles vragen bij de tandartsen en mondhygienisten.
Almost 6 months so far, great experience.
I have been here multiple times last year and am very content: professional, well organised, clear in the communications, easily reachable, informal approach, clean. All good. The downside of the success is that agendas are quite full so there might be a waiting time before getting a (follow-up) appointment.
I'm (very) happy with my current dentist at Lassus Tandartsen. She is a true professional, doesn't beat around the bush and is mindful of my insurance status & annual limit. However, about 1,5 year ago I went in for the hygienist and additionally I got checked by dentist Jacques Schimberg he told me I had a cavity and asked if we could plan an appointment to fill it (insulting the hygienist in the process, because she didn't see the cavity). I said yes, but I had to insist I wanted my personal dentist (he was great, and retired soon after). When I sat down in the chair he my personal dentist said something about a picture being taken which raised my attention because I didn't have that done. I asked for a second opinion by my dentist and we came to the conclusion there was no cavity at all! I filed a complaint but Mr. Schimberg didn't want to respond and never apologised personally. Although I'm really happy with my current dentist, the whole situation still raises questions and doesn't feel resolved properly. I feel conned, I'm still waiting for a personal apology and I think he should also apologise to the hygienist on duty that first day.
Een hele fijne praktijk stellen plan op en denken mee
Professional and thorough, very happy!
Reception ladies could be nicer and more accurate with making the appointments.
Very happy with the treatmant in Lassus practice and the work done. I had appointment with Walter, he is very experienced dentist and pleasant person.
Hele fijne praktijk. Het personeel is ontzettend aardig en betrokken. Ik heb altijd het gevoel dat ze de tijd voor je nemen en echt luisteren, terwijl ik nooit lang hoef te wachten in de wachtkamer. Vorig jaar een kroon laten zetten, wat ik vrij spannend vond, maar werd in elke stap van het proces betrokken en mocht zelfs meekijken hoe de kroon gemaakt werd. Ook prettig dat ik maar 1 afspraak nodig had om de kroon te laten zetten. Je kunt ook dubbele afspraken maken bij deze praktijk, zodat je in een keer naar de mondhygienist en tandarts kunt. Kortom, fijnste praktijk van Amsterdam!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Rottier, omdat u alleen een beoordeling heeft gegeven, komen wij graag met u in contact om erachter te komen wat er precies is gebeurd. Alleen met uw feedback kunnen wij onze zorg en service verbeteren en u wellicht een gepaste oplossing bieden. Wilt u contact opnemen met onze Praktijk Manager Yamuna Martens via 020-4221912 of info@lassustandartsen.nl? Dit wordt door ons zeer gewaardeerd.
Had root canal work and it went wrong still in lots of pain 2 weeks later and not able to see specialist for over 6 weeks. very disappointed and no idea how much the specialist is going to cost and % chance of saving the tooth :-(
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Joseph, we are very sorry to learn that you are still in pain after your endo start. It is quite normal to have some pain for 1-2 weeks after the treatment, but in case of severe pain or swelling we urge you to contact us directly to set up an emergency appointment via 020 - 422 1912. Our colleagues can also send you the estimate again for the follow up appointment.
Lassus tandartsen is een toegankelijke en super professionele praktijk. Zij kijken samen naar de beste oplossing voor jouw gebit. Wat een andere tandarts niet wil of kan, is hier mogelijk. Zij luisteren echt naar wat jij wilt. Super handig ook dat je mondhygiëniste, tandarts, implantoloog, paradontoloog in 1 praktijk zitten. Tevens toegankelijk ook voor mensen die de Nederlandse taal niet kundig zijn. Kortom ik ben een super tevreden klant en raad iedereen aan naar Lassus te gaan!
Highly professional in general. But on my last appointment I was scheduled at 11 and doctor started working at 1128 approximately.
Supervriendelijk en professioneel team. Fijne ruimte ook.
Sweet people, great advice and good care!
Ik voel me na 30 jaar niet meer dan een nummer als klant
Reactie van/namens: Lassus Tandartsen Keizersgracht
Geachte mevrouw Van der Lem, dank voor uw review. Het is zeer spijtig te lezen dat u zich na al die jaren niet meer dan een nummer voelt. Dit is absoluut niet onze intentie en wat u van ons mag verwachten. De Praktijk Manager heeft met u afgesproken dat zij vanaf nu uw contactpersoon is bij vragen en wij hopen zo met u de behandelrelatie te verbeteren zodat u zich weer gehoord voelt.
I have never seen such an unprofessional dentist and I have never been in such a pain, because of medical misconduct. One of their endodontologist simply did not clean the side of the root canal, only its end, which is very unusual compared to other dentists' practice. Unfortunately, I was so impressed by the luxurious interior of the clinic that I convinced myself that they may use such chemicals making the physical cleaning unnecessary. However this method does not exist yet, therefore half of my face swallowed up and for 2 days I experienced huge pain not letting me sleep and work. When I called their call center, an agent/receptionist offered me an appointment for the next week... Then I just walked into one of their other clinic where a general dentist reopened and cleaned the root canal properly and prescribed antibiotics that allowed me to keep my tooth.
De mondhygieniste Kiyana is heel kundig, zorgvuldig en reuze aardig.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Claudia, dank voor de leuke waardering over uw behandeling bij Kiyana. We zullen deze dan ook met veel plezier met haar delen!
Fijn dat ik een ervaring kan schrijven van mijn laatste bezoek in januari voor de jaarlijkse controle. Ik wil jullie laten weten dat dit laatste bezoek een zeer vervelende ervaring was. De afgelopen 50 jaar is Lucy Prent naar grote tevredenheid mijn tandarts geweest. Helaas moest zij een paar jaar geleden stoppen. Sindsdien ben ik bij Lassus Tandartsen. Ik ben zeer tevreden over Nahida de mondhygiëniste. Wat ik minder prettig vind is dat de tandarts steeds wisseld en zeer kort, het lijkt tussen de bedrijven door, even langs komt om te horen wat Nahida heeft gezien en daarna zelf even kijkt. Tot op heden ging dat steeds goed maar het voelt toch anders dan uitgebreide aandacht. Afgelopen januari kwam meneer Sjaak de kamer binnen, begroette mij, hoorde van Nahida wat zij had gezien n.l. Dat er 2 grote pockets zijn die onder verdoving schoongemaakt moeten worden. Vervelend maar dat moet. Meneer Sjaak liet mij weten, na kort in mijn mond te hebben gekeken, dat mijn gebit zwak was, dat er barstjes in zaten en dat ik als er iets afbrak geen kroon of brug kon hebben. Dit alles zei hij snel en onaardig, alsof het mijn eigen schuld was. Ik was met stomheid geslagen en hoewel ik anders adrem ben, zat ik met een mond ( gelukkig nog wel) vol tanden. En weg was hij..... Ik heb mijn gebit altijd heel goed verzorgt en op tijd de controles gedaan. Het is waar dat ik geen gebit heb van een dertiger, ik ben 70 en vlak na de oorlog was de tandverzorging niet wat het nu is. Lucy Prent heeft altijd mijn gebit met vakkundigheid en optimisme behandeld. Als er iets afbrak dan repareerde zij het. Ik mis haar om haar vriendelijke benadering. Ik weet nog niet hoe het verder gaat.
UItstekende praktijk. Schoon, prima service zeer bekwame tandarts(-en).
Reactie van/namens: Lassus Tandartsen Keizersgracht
Bedankt voor de goede beoordeling! Fijn om te lezen dat u tevreden bent.
I really like the one located at the Keizersgracht 132!
Sinds ik bij Lassus Tandartsen door Marija (tandarts) en Sanam (mondhygieniste) wordt behandeld, heb ik bijna (bijna) zin om naar de tandarts te gaan. Hun manier van omgaan met cliënten is hartelijk, vriendelijk en vertrouwenwekkend. Zij leggen helder uit wat zij zien, en behandelingen worden in goed overleg gepland. Ik weet altijd waar ik aan toe ben, en ga steeds weg met het gevoel goed geholpen te zijn geweest. De receptionisten bij Lassus zijn trouwens ook erg bekwaam.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Lieve, hartelijk dank voor het schrijven van deze leuke waardering! We zullen de complimenten delen met Marija en Sanam. Fijn om te lezen dat ze u goed informeren en u met een goed gevoel de praktijk uit gaat.
Fijne, professionele tandarts. Persoonlijke aandacht, je komt altijd bij dezelfde tandarts, altijd goeie service, het is er schoon en licht, ben zeer tevreden. Voel me altijd welkom!
Deze mensen nemen de tijd, stellen gerust en gaan een stapje verder dan de doorsnee tandarts.
Top praktijk. Allen die hier werken zijn geduldig liefdevol en zorgvuldig in hun werk. De locatie is prachtig. Ik ga met plezier naar mijn halfjaarse controle.
Highest quality experience!
Ik ben super goed geholpen!
Super intake, veel aandacht voor je klachten en staat van het gebit. Straalt veel professionaliteit uit.
Onnodig behandeld aan kies waardoor ik 2 keer een behoorlijk smak geld moest betalen aan de Keizersgracht.. Op dePlantage middenweglaan heeft dr. Niels goed werkt verricht, dank daarvoor!
The dentists are qualified, it’s just that every time I had to wait quite a while to get my turn in spite of having an appointment.
Only had good experiences at this dentist. They are good at what they do and very pleasant.
Bij Lassus tandartsen werkt een heel team specialisten samen voor een perfect resultaat.
Usually good service. However, sometimes they may charge you for the service they did not provide, and then simply ignore complains
All specialist are wonderfull. Highest quality and level of service. Recommend it to everyone.
Prachtige moderne tandartspraktijk in het hart van Amsterdam. De tandartsen en assistenten zijn heel vriendelijk. Behandelingen verlopen erg prettig en de tandarts legt ook altijd netjes uit wat hij gaat doen. Eerder was ik nog wel eens bang voor de tandarts maar deze fijne manier van werken helpt om volledig te ontspannen in de stoel.
Vorige week de eerste afspraak gehad bij Lassus in Amsterdam. Zeer vriendelijke medewerkers en duidelijke uitleg. bij deze tandartspraktijk. Ik kom hier zeker terug voor toekomstige controles & behandelingen
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste heer Sloothaak, dank voor uw review en welkom bij Lassus! Wij vinden het zeer prettig om te lezen dat wij een goede indruk hebben achtergelaten tijdens uw eerste afspraak bij ons. We hopen u nog lang te mogen blijven verwelkomen in onze praktijk.
Zeer slechte klachtenafhandeling. Mijn klacht loopt al een half jaar, erg vermoeiend om elke week zelf er achteraan te moeten bellen, omdat er wordt beloofd dat ze het zullen oplossen, wat tot op heden niet is gebeurd.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Sheranie J, onze excuses voor de lange vertraging omtrent de afwikkeling van uw klacht. Dit is zeker niet wat u van ons mag verwachten. Kunt u uw klacht doorsturen naar mij via Laura@lassustandartsen.nl, dan kan ik intern nagaan waar het misgaat en u zo snel mogelijk de juiste terugkoppeling geven. Alvast vriendelijk dank.
The service at this Dentist is great, they make you feel at ease also when you are kind of afraid to go to the Dentist. Very fancy location and convenient to get to. Thank you again to Negisti and Arezo you were great! Keep it up the great work :)
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hi Dennis, thank you for the kind words. Happy to hear that you enjoyed your experience at our clinic and especially with Negisti and Arezo. We will share your review with them and hope to keep welcoming you at our clinic.
I ordered Invisalign braces with Lassus tandartsen and waited 2 months to get it placed. When I came to the practice, there were no braces. Also the dental technician was not at the practice. They told me it would take another month. I called to understand what had gone wrong, I was put through to a call center. In the meantime I have already paid for all the pre-work. A customer manager wrote me an email to say she hopes that we would find a solution. When I tried to call her back she was not available. VERY bad experience!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mrs. van Wassenaer, we regret that your Invisalign braces were not available during your appointment, this is not what you should've experienced at all. These kind of braces are ordered in the US and it always takes 6-8 weeks to receive your braces. This is standard procedure. Our treatment coordinator sent you an email to find a suitable time together for a call, but was unfortunately unavailable at the time you responded. She will definitely get in touch with you later today to discuss your experience and find a solution together.
I discovered this dentist online and I must say my experience was great. The prices are reasonable considering the location, the lovely design and the general structor, the cleanness and more than all the quality of the service. The staff is prepared, they advice and explain you about everything and they take care of you. I really recommend it!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Frida, thank you for taking the time to write this wonderful review and your recommendation. We look forward to keep welcoming you at our clinic.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dank, Ricardo
Perfect location in the city center near my home. I´m very happy with this dentist. I am already treatment my teeth. Thank you for my new beautiful smile!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Kelly, we're so happy to read that you are very happy with our services and your new, beautiful smile:-)
I've highlighted my pain for over a year, after my wisdom tooth was removed, and Lassus informed me that there is nothing and I should use Sensodyne. My new dentist explained me today that the tooth next to my wisdom tooth was almost dying, because of a firm removal of my old wisdom teeth.
Ik wilde inschrijven bij lassus op de plantage te Amsterdam en ben geweigerd wegens een "voorval" van enkele jaren geleden met een medewerker. Mijn vraag om inzage hiervan is gewoon negeerd.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste David S, uw klacht is intern besproken en u heeft inmiddels de juiste terugkoppeling ontvangen.
Perfect location in the city center which is also close to my previous company. Employees there are all kind, patient and professional. I've already had 3 treatments and all of them gave me great experience. They made me not scared of dentists so much any more.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms Shen, thank you for the wonderful review. It is a pleasure to read that you are less scared of going to the dentists because of our employees. We hope that you will eventually visit the dentist with no fear at all:-)
I read great reviews online about your clinic, for that reason I made an appointment to which I had to wait almost 2 months. The day before the appointment I got a call being informed that it was canceled and that I would have to wait at least 6 weeks, to have someone calling me to reschedule the appointment and that could take other 2 months. No further explanations were given besides apologies. I don't want apologies, I wanted someone fixing a mistake that was not mine. Terrible experience.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Pung, we regret to learn that you are not happy with the service we provided you. Unfortunately we had to cancel the appointment with the specialist due to personal matters. We understand that you are not looking for an apology, but this is unfortunately out of our hands. Please also note that we did not made that mistake that you want to have fixed as well. Our treatment coordinator Carmen Guda will get in touch with you to discuss your experience at our clinic.
Pracht zaak maar vooral ..wat een vakman die Thomas!! En hier werken vakkundige mondhygiënistes !! Aanrader!!!!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hartelijk dank voor de mooie review, Sophia!
Amazing service and very friendly. Cleaning was easy and the people were really nice.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Dakota, thank you for writing this review. We're happy to read that you had a pleasant experience at our clinic.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Tonia!
Amazing place! I got a crown on a very damaged front tooth which plagued me for years, and my dentist Pauline Remmert explained everything and kept me relaxed through the whole process and I am delighted with the result. 5 stars
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Denise, thank you for the wonderful review. We are happy to read that you love our clinic and you are delighted with the end result of your treatment!
Great staff, prompt service, lovely environment with a very open feel. Approachable and knowledgable staff.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Sophie, thank you for the kind review. Happy to read that you love our clinic!
Lassus Tandartsen is the best place to go for dentistry in Amsterdam. I recently had to have my front tooth replaced and Jacques made me feel calm, comfortable and made me laugh :) he was such a pleasure to be around. Tim designed my new tooth to perfection, he really is an artist. I cannot recommend Lassus Tandartsen enough! Thank you for my new beautiful smile!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Wagner, it was a true pleasure reading your review. Thank you for taking the time to write this. We are happy to read that your treatment from Jacques & Tim went very well and that you enjoy your new beautiful smile!
Modern dentist facilities and very friendly staff!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Leo, thank you for the kind review. This is very much appreciated by us.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Monica, thank you for writing this honest review. We regret that you came all the way from The Hague to find out the bridge wasn't ready. Unfortunately we found this out too late, which is something that should not have happened. We cannot give back your lost time, but my colleagues are already in touch with you for a solution and reimbursement of your trainticket. With kind regards, Laura - Lassus Tandartsen
Good dentists, nice staff, all in all recommended.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you for the kind recommendation, Gabi. This is very much appreciated by us!
Heel goed geholpen door tandarts Jordie. Zeer tevreden met mijn composiet facings. Jordie is vriendelijk en geeft heldere uitleg. Doet alles in overleg. Enige puntje is dat de prijs van de facings op de website (100-150) een beetje voor verwarring zorgde is omdat er nog wat extra kosten bij komen. (=inmiddels opgehelderd) Update: ik werd heel netjes nagebeld om te vragen naar de verwarring die ik had over de kosten. De kosten van een facing liggen weldegelijk onder de 150 per tand, maar wanneer er bijvoorbeeld een hoektand wordt verlengd kan het zijn dat hier extra kosten voor worden berekend omdat er dan niet alleen een laagje over de voorkant nodig is, maar ook over de achterkant. Verder komt er ongeveer 65 voor een consult bij (kan hoger uitvallen als er meer info nodig is, bijvoorbeeld over bleken). Maar ik ben zo blij met mijn tanden dat deze het bedrag meer dan waard zijn!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Chris!
Lassus dentists are the best in Amsterdam. It is a collective of a number of dentists with different specializations. So you can go for everything. In addition, they have the latest equipment and are located in a beautiful building on the Keizersgracht
Incredibly unprofessional! My permanent retainers have come off 3 times in less than 6 month after having my braces taken off. The night retainers they gave me also broke. My overall feeling is that they don’t take their job very seriously. Then I get a girl on the phone saying “I understand your frustration, the retainers are within the guarantee so don’t worry” Well, she forgets the fact that I had to wear those braces for two years and aside from all the money I paid is also the pain, the actual physical pain and discomfort you go trough! I’m getting a gap between my teeth as they can and likely will move if you don’t use retainers. Is it really that hard to actually do a good job and show some care for your clients?! I would definitely not recommend this clinic.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Chalabi, we understand your frustration. Therefore we are already in contact with you to come up with a proper solution regarding the retainers and the inconveniences. With kind regards, team Lassus Tandartsen
This is a GREAT dentistry service in Amsterdam, ALL the staff are super nice and very gentle people all there to make sure to give the best care possible!! THANKS Lassus Tandartsen!!!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Consuelo, thank you for this wonderful recommendation! This is very much appreciated by us.
I came to the Lassuss clinic with challenging teeth one year ago. And I felt that care was not just professional, but that they really provided help.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Elena, thank you for the wonderful review. We are glad to hear that you are happy with our service and hope you will enjoy your new teeth. With kind regards, team Lassus Tandartsen
I've not had great experiences with Dutch healthcare, but these people are the exception to the rule. I had a botched root canal from my previous dentists almost a year ago; when it flared up, they tried to sort it out on a Sunday morning. When Monday rolled around and I was still in pain, they took one look at me as a walk-in, no appointment, and not only anesthetised the area instantly, they also got me a same-day appointment for re-treatment at their office in Lassusstraat. The procedure ran smoothly and was as painless as I could expect. Super happy with them and recommend them highly.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you so much Mohsin for the wonderful review and recommendations! We are happy to learn that you enjoyed your experience at our clinic.
Ik ben erg blij met Jacques Schimberg en Nahida Nabi bij Lassus Tandartsen. Ik ben gestart met een behoorlijke angst voor de tandarts. Inmiddels heb ik 2 implantaten die perfect zitten en is mijn angst vrijwel verdwenen. Jacques Schimberg verstaat zijn vak heel goed, dit geeft vertrouwen. Zo ook Nahida Nabi: zij doet de behandeling ook helemaal goed en met zorg. Daarbij zijn beiden altijd bijzonder vriendelijk en hartelijk in het contact. De goede ontvangst begint al bij de receptie van Lassus Tandartsen. Nog even en ik ga met plezier.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Kooistra, wat fijn om te lezen dat u zo tevreden bent over onze praktijk en in het bijzonder Jacques en Nahida. Bedankt voor deze mooie waardering! We hopen dat u binnenkort écht met plezier naar de tandarts gaat:-)
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Eli!
Vakwerk, geen pijn, goed advies! Zeer tevreden.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Hartelijk dank, Brandon!
Very pleasant practice with thorough and friendly professionals. Perfect choice for expats as everyone speaks a high level of English. I was very impressed with how thorough my introductory appointment was; my new dentist took the time to show all the images to me, explaining what she was looking for, and discussing preventative measures as well as treatment plans. Ideal.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Hopkins, thank you for the kind recommendation taking the time to write this wonderful review about our clinic. This is very much appreciated by us. We look forward to keep welcoming you at our clinic. With kind regards, team Lassus Tandartsen
Initial review in December 2016: (1 star) Coming all the way and they cancelled when I was already at the location! With an unprofessional behavior. They must think that we don't have all the time to waste! Update on 12.12.2017: (4 star) They apologised and offered me a free cleaning. Most importantly in the later appointments all the things went as expected. Accepting that sometimes things may go wrong and considering that it hasn't repeated in the last year, I'm updating the rating to 4 stars because overall I'm happy with the practise.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mrs. Mutlu, thank you for writing this honest review about your visit to our practice last evening. We regret that your appointment was cancelled while you where at our practice. My colleague is already in contact with you to offer our sincere apologies and to discuss a solution for the inconvenience this has cost you. With kind regards, team Lassus Tandartsen
I´m very happy with this dentist. Registered with them a few months ago and the treatment so far has been excellent. Lovely staff and thankfully for beginners in Dutch like myself, they all speak English. My dentist is a lovely man (Walter Miranda) who really makes an effort to put you at ease and I´ve found the other dentists to be the same. They really know what they´re doing and I feel very confident with them. The place itself looks very posh (free coffee machine in the reception and chandeliers) but the prices seem to be the average for Amsterdam. Keep up the good work, guys!
The dentist and the hygienist were perfect! However, everything else was badly organized. They failed to send me a bill, despite my announcement to them of a change of address. I even contacted them to ask for my bill that I seemed not to have received and they just did not care to check for me. Even though I had all my mail redirected to my new address via Postnl, I received no bill, no reminder, no answer to my request, and received months later directly an email from the Incasso service to pay within 3 days with serious extra costs.... absurd, unfair, and unprofessional. When I contacted them again to explain that I had tried to prevent exactly this from happening, they did not care. As if they were not responsible for their own mistakes. Last but not least, they call themselves an "expats dentist" but they apparently cannot contact people abroad or give any information via email... it doesn't make sense. UPDATE TO THIS REVIEW: Right after I posted this review, I was contacted by their team and they found a way to solve this problem (and spare me the additional costs). They were, then, quick, efficient, responsive, and professional. They also apologized for what happened, which of course makes it already better. I have therefore updated my evaluation from one star to three star. I can imagine/hope that my story has changed how they will deal with patients moving abroad or asking for their bill in the future :) . A very good reaction to an originally very negative review!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Ms. Christoff, thank you for writing this honest review. We are pleased to read that your appointment with your dentist and the hygienist were perfect. However, we do regret that there has been a misunderstanding in regards to your bills and new address. This is not what you should expect from us and we would like to learn from this unfortunate mistake. We will send you a private message in order to discuss this further and come up with a solution. With kind regards, team Lassus Tandartsen.
A very nice office with professional dentists. The team really took time to check everything up before explaining in details what would be the next steps - with of course all the freedom to talk about my own expectations. Really recommended.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Pons, thank you for taking the time to write this review. We are happy to learn that the whole team took the time to discuss and evaluate the treatment plan with your wishes in mind. We look forward to keep welcoming you at our clinic.
Really nice place with top installations and great professionals! Highly recommended
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Freitas, thank you for your kind recommendation. It's really appreciated by us and we look forward to welcome you again at our clinic.
Ik maak niet vaak een review, maar vond dat het na mijn vorige tandarts ervaringen toch wel de moeite waard is mijn complimenten op papier te zetten. Goede, vriendelijke ontvangst en veel mogelijkheden om je afspraak op het minst storende moment te plannen. Met enige gene mijn beperkte kauwmogelijkheden besproken. Na mijn 1e gesprek een grondige analyse van mijn gebit, blijkt dat er toch nog mogelijkheden zijn mijn vervallen gebit in stappen weer normaal te kunnen gebruiken. Nu, volop in behandeling bij Stijn en zeer tevreden hoe kundig en ontspannen er gewerkt wordt. Mijn vorige tandarts en minder prettige ervaringen ben ik niet vergeten, maar ik weet nu ook hoe er op een andere en humanere manier met het gebit omgegaan kan worden. Marco
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste heer Cornelissen, hartelijk dank voor de mooie waardering en dat u de tijd heeft genomen dit te schrijven. Dit wordt door ons enorm gewaardeerd. Fijn om te lezen dat u weer vertrouwen heeft in de tandarts en u tevreden bent over de behandelingen bij Stijn.
Amazing Clinics Amazing Dentists. I felt very welcome in these clinics and most important , perfectionist Dental Results for the cases . highly recommended
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Denti-Pro, thank you for the wonderful review. It's highly appreciated by us and we look forward to keep welcoming you at our clinic.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste heer Pleines, hartelijk dank voor de mooie 5 sterren beoordeling!
Modern, friendly and professional. Also, great with children. I am a happy client.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear fam. Van den Houte, thank you for the wonderful review. We look forward to welcome you back soon.
Friendly and very professional dental treatment in Amsterdam. Highly recommended.
Heel fijn en heel professioneel. Als je duidelijk aangeeft wat je verwachtingen zijn en dat je ten alle tijden duidelijke communicatie wilt dan wordt hier heel goed naar geluisterd. Een hele positieve ervaring!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Najat, we vinden het fijn om te lezen dat u naar uw verwachting bent geholpen in onze praktijk en dat er goed naar uw wensen geluisterd wordt. Dank voor de tijd die u heeft genomen om deze review te schrijven. We hopen u weer snel te mogen verwelkomen in onze praktijk.
Very knowledgeable and friendly dental practice. A lot of specialist skills such as implants etc. Highly recommended.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Tobias, thank you for writing this wonderful review about our practice and the skills of our team. We look forward to welcome you back soon. With kind regards, team Lassus Tandartsen
Stijn is my dentist since 2014. Lovely staff in the whole practice, and it looks like a hotel. Pueyos made a retainer and it looks really cool. If you're looking for a high-end dental practice, this is the place to be.
Mijn eerst kennismaking met de tandartsenpraktijk was prima. Prettige wachtruimte, vriendelijke en attente receptionisten. Mijn nieuwe tandarts was mij aanbevolen en komt heel kundig en professioneel over. Een hartelijke en zorgvuldige tandarts bovendien én assistente.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Joyce, hartelijk dank voor deze mooie waardering. We vinden het fijn om te lezen dat u een goede kennismaking heeft gehad en zien er naar uit u te mogen blijven verwelkomen in onze praktijk. Met vriendelijke groet, team Lassus Tandartsen
Heel commercieel. Ik kreeg allemaal ongevraagde adviezen die nergens op sloegen. De behandeling bij de mondhygieniste was zo pijnlijk en vervelend dat ik halverwegen heb gevraagd of ze ajb kon stoppen; ben toen naar huis gegaan. Geen aanrader!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste mevrouw Van der Velden, Hartelijk dank voor het schrijven van uw review. Het spijt ons te lezen dat in het bijzonder de behandeling bij de mondhygieniste voor u onprettig was en wij niet aan uw verwachtingen hebben voldaan. Graag kom ik met u in contact om te praten over uw ervaringen in onze praktijk, om zo onze zorg en service te kunnen optimaliseren. Wilt u hiervoor contact met mij opnemen via laura@lassustandartsen.nl of 020-4713137? Dit wordt door ons zeer gewaardeerd. Met vriendelijke groet, Laura - Lassus Tandartsen.
Geweldige tandartsen, behulpzaam en klantgericht. Bovendien is de praktijk hypermodern waardoor je hier terecht kunt voor alle behandelingen en niet doorverwezen hoeft te worden naar een andere specialist.
This is what a dentist should be like. State of the art technology and amazing service. Love their approach to health care in 2017
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Werner, thank you so much for this wonderful review and the feedback on our approach to health care and service. Hope to see you again soon. With kind regards, team Lassus Tandartsen
Professionele zorg, prachtige en nette praktijk, persoonlijke aandacht en betrokkenheid! Het behandelplan werd vooraf besproken, duidelijke inzage in de kosten en opties. Behandelingen in de avonduren of vroeg in de ochtend zijn ook mogelijk.
De behandelingen bij Lassus Tandartsen zijn van hoge kwaliteit. Daarnaast is het ook prettig dat je naar meerdere locaties kan gaan en ook daar goed geholpen kan worden en al de praktijken zijn heel het jaar open zelfs op zon- en feestdagen!
Reactie van/namens: Lassus Tandartsen Keizersgracht
Thank you, Tim!
Beautiful practice, and amazing client care. I almost liked going to the dentist :-)
Dit is de fijnste plek in Amsterdam om naar de tandarts te gaan! Ik kreeg zelfs whatsapp contact voor eventuele vragen. Voelt persoonlijk en vertrouwd!
Very nice place, high end in technology, with a helpful people! and opens 365 days a year/ crazy Thanks for your help!
The entire experience was quick, friendly, and efficient. Very nice staff/doctors with a beautiful lobby and nice patient rooms. Was very impressed and would definitely recommend to others.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mary, thank you for the wonderful review about your experience at our practice! Looking forward to welcome you back soon. With kind regards, team Lassus Tandartsen
Excellent service in a modern, sizeable and well kept clinic. Absolutely recommended.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Dear Mr. Matsson, thank you for taking the time for writing this wonderful review. We are very happy to read that you enjoy our services and that you recommend our clinic. With kind regards, team Lassus Tandartsen
Mooie en zeer moderne tandartspraktijk in het hart van Amsterdam. Erg vriendelijke tandarts die altijd de tijd voor je neemt. Ze zijn ook in het weekend en op sommige dagen in de avonden geopend, ideaal!
Ik kom hier graag voor mijn 3 maandelijkse mondhygiëne reiniging - de Tandartsen zijn zeer vriendelijk en vakbekwaam. Lassus Tandartsen - Een Beautycentre voor de perfect smile! :)
Super fijne kliniek! Personeel is zeer vriendelijk, stellen je goed gerust, hebben geduld en maken het tot een fijne ervaring! Echt een aanrader
Een heel grote tandartsenpraktijk. Dat kan zijn voordelen hebben: snel terecht kunnen bij noodsituaties - en dat is perfect, maar het vereist ook heel wat van de coördinatie. Dat gaat nogal eens fout. Het maakt erg uit wie je treft als behandelaar. Ik heb goede en vaker zeer slechte ervaringen. Ik ben vertrokken.
Reactie van/namens: Lassus Tandartsen Keizersgracht
Beste Wilma, Hartelijk dank voor het schrijven van uw review. Het spijt ons te lezen dat wij niet altijd aan uw verwachtingen hebben voldaan. Graag kom ik met u in contact om te praten over uw goede en minder goede ervaringen in onze praktijk, om zo onze zorg en service te kunnen optimaliseren. Wilt u hiervoor contact met mij opnemen via laura@lassustandartsen.nl of 020-4713137? Dit wordt door ons zeer gewaardeerd. Met vriendelijke groet, Laura - Lassus Tandartsen.
Хороший сервис
Had my worst dentist experience there ever. Very unprofessional and my tooth still hurts.
Een praktijk met samenwerking tussen verschillende disciplines en die het behandelaanbod blijft vernieuwen: tandartsen en ' aanverwanten' met hart voor hun vak. Ik heb prachtige Skins aangemeten gekregen: een pittig traject maar met een super resultaat. Goede voorlichting, duidelijke afspraken, veel geduld en zorg: mijn tandarts Thomas Rietrae is een kanjer!
Goede en mooie tandartspraktijk met fijne openingstijden. De tandarts heeft mijn voortanden mooi hersteld! Tijdens de behandeling ben ik goed geïnformeerd en professioneel behandeld!
Vooral voor mensen die angstig zijn is dit een perfecte tandartspraktijk! Door de rust die je ervaart als je binnenkomt en de tijd die de tandarts voor je neemt is de behandeling erg prettig. Alles wordt goed uitgelegd en met je besproken. Bij Lassus Tandartsen voel ik mij echt op mijn gemak.
Echt een geweldige praktijk met tandartsen die de tijd nemen. Iedereen is ontzettend aardig en je hoeft niet eindeloos in de wachtkamer te wachten. Als je binnenkomt weten ze precies wat er de laatste keer is gedaan en kennen ze je dossier. Er wordt professioneel en rustig gewerkt waardoor je echt op je gemak wordt gesteld. In de praktijk zijn alle specialisaties aanwezig. Hele ruime openingstijden en goede bereikbaarheid. Heb enkel hele goede ervaringen hier gehad!
Ik ben nooit bang geweest voor de tandarts, maar boren is niet mijn favoriete bezigheid. Bij Lassus voelde ik dus het prikje van de verdoving niet eens. Uniek. En mijn complimenten voor Philip Rietrae, hij luistert naar je en helpt je vol enthousiasme. Ik ben fan!
Greedy bunch - spent 1000 euro at the practice, and they insisted on charging me 40 euro for an overdue invoice of 8 euro. Lots of love, The Avenger
I am officially a Dentophobic so any visit to a Dentist is something I have avoided like the plague. After encouragement from my Wife, I finally went to see Thomas Rietrae and his colleagues at Lassus Tandarts, and they have quite literally changed my life as well as my smile. The practice has all the latest equipment, but it's the patient approach that makes this place work so well. They were very sensitive to my fear and apprehension, explained any work required and the likely costs as well as timescales to allow me to plan the work around my finances. When it came to the hardest part for me, actually sitting in the chair they took their time to ensure I was comfortable, and even during root canal work they ensured I felt no discomfort. Each dentist was briefed on my condition, each has a specialty, all were excellent in their work. The opening times fit really well around a self employed, highly mobile lifestyle. I really can't recommend this place highly enough...