Lassus Tandartsen Keizersgracht
Keizersgracht 132, 1015CW Amsterdam
Neemt patiënten aan
Tandarts
8.3
Google
4.3
Zorgkaart
9
KV
0.0
Spoed
Spoed 24/7 365
Nascholing
Certificaat
Galerij
Over
Openingstijden
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maandag
9:00 - 16:00 -
dinsdag
8:00 - 21:30
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woensdag
8:00 - 21:30
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donderdag
8:00 - 21:30
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vrijdag
8:00 - 21:30
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zaterdag
9:00 - 16:00
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zondag
9:00 - 16:00
Lassus Tandartsen heeft een praktijk aan de Keizersgracht. Op die locatie werken algemene tandartsen, mondhygiënistes en specialisten. Ons team medewerkers kenmerkt zich door kennis, ervaring en korte communicatielijnen.
Optimale zorg
Dankzij deze manier van werken en doordat wij alle tandheelkundige specialisaties in huis hebben kunnen wij de patienten optimale zorg en service bieden. Onze praktijk aan de Keizersgracht in het centrum van Amsterdam heeft zeven ruime behandelkamers. Op deze vestiging worden alle tandheelkundige behandelingen gedaan zoals hiernaast (links) is opgesomd.
Informatie
Specialisaties
- Algemene tandheelkunde
- Tandvlees behandeling
- Wortelkanaal behandeling
- Kroon- en brugwerk
- Mondhygiëne
- Implantaten
- Protheses-kunstgebit
- Angst behandeling
- Facings
- Tanden bleken
- Orthodontie
- Cosmetische tandheelkunde
MONDZORGPROFESSIONALS + (ZZP'ERS)
Faciliteiten
- Mondhygiënist(e) aanwezig
- Vroege afspraak mogelijk
- Avond behandeling mogelijk
- Afspraken in weekend mogelijk
- Parkeergelegenheid (Betaald)
- Spoed
8.3
4.3
9
I hate going to the dentist but the team and doctors are great so it is the best possible dentist experience!
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Good experience, as always.
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Never had issues, great practice.
I have been a patient there for 5yrs..
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Helaas kan ik mijn ervaring met Lassus Tandartsen niet als positief beschrijven. Ondanks de moderne uitstraling van de praktijk, zijn er enkele punten die verbetering behoeven.
Communicatie en klantenservice:
De praktijk toont een opmerkelijke inconsistentie in hun communicatie. Terwijl zij zeer actief zijn met het versturen van herinneringen voor controleafspraken (ik heb er inmiddels 10 ontvangen), blijven mijn drie e-mails waarin ik om opheldering vroeg betreffende een rekening volledig onbeantwoord. Deze eenzijdige communicatie werkt frustrerend en niet professioneel.
Tarieven en transparantie:
De kostenstructuur is onduidelijk en lijkt inconsistent te zijn. Zonder heldere uitleg worden verschillende tarieven gehanteerd, wat tot verwarring en het gevoel van overpricing leidt. Transparantie in prijsstelling zou hier zeer welkom zijn.
Behandeling en continuïteit:
Elke afspraak wordt door een andere tandarts of mondhygiënist uitgevoerd, wat de continuïteit van zorg niet ten goede komt. Bovendien heb ik meermaals ervaren dat het personeel overdreven dramatisch reageert op standaard bevindingen en vervolgens zeer vasthoudend is in het aanbevelen van hun eigen producten. Dit voelt meer als verkoop dan als zorgverlening.
Conclusie:
Hoewel het personeel vriendelijk overkomt, ontbreekt het de praktijk aan consistentie in communicatie, prijsstelling en zorgverlening. Voor een tandartspraktijk zijn betrouwbaarheid en duidelijkheid essentieel - aspecten waar Lassus Tandartsen helaas nog tekortschiet.
(Translated by Google)
Unfortunately, I cannot describe my experience with Lassus Dentists as positive. Despite the practice's modern appearance, there are a few areas for improvement.
Communication and customer service:
The practice displays a remarkable inconsistency in its communication. While they are very proactive in sending reminders for check-up appointments (I've received 10 so far), my three emails requesting clarification regarding an invoice remain completely unanswered. This one-way communication is frustrating and unprofessional.
Fees and transparency:
The fee structure is unclear and appears inconsistent. Different fees are charged without clear explanation, leading to confusion and the feeling of overpricing. Pricing transparency would be very welcome here.
Treatment and continuity:
Each appointment is handled by a different dentist or dental hygienist, which hinders the continuity of care. Moreover, I have repeatedly experienced the staff reacting overly dramatically to standard findings and then being very persistent in recommending their own products. This feels more like selling than providing care. Conclusion:
While the staff appears friendly, the practice lacks consistency in communication, pricing, and care. Reliability and clarity are essential for a dental practice—aspects where Lassus Dentists unfortunately still falls short.
Beste Pen Kol, Dank voor uw feedback. Vervelend om te horen dat u onze communicatie, transparantie en continuïteit in de zorg als onvoldoende heeft ervaren, dat nemen we serieus.
Onze tarieven volgen de richtlijnen van de NZa, maar we begrijpen dat heldere uitleg belangrijk is. We bespreken dit graag persoonlijk met u om tot een passende oplossing te komen. De praktijkmanager is inmiddels ingelicht. Zou u contact met ons willen opnemen via 020 42 21 912?
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Dr Jorge Caserio is both very knowledgeable and also very honest. He did a very thorough diagnostic of my issue and did not push for any unnecessary treatment. I really recommend him.
I previously left a negative review for this chain, and I want to add that the root canal treatment I received was incomplete. I strongly advise avoiding this place
Dear Jenna Rutanen, Thank you for sharing your feedback. We are sorry to hear about your experience and regret that the treatment did not meet your expectations. Your concerns are important to us, and we would like the opportunity to address them directly. Please feel free to contact us so we can better understand the situation and work towards a solution.
Was helped with new emergency crowns for my front teeth by dentist Arezo Horati and teeth technician Eduardo.
What a dream team!
Arezo is just a power woman who is so extremely professional and good at what she does, while also brining a big heart, and helping those in her team to grow as she works. A joy to witness, new leadership and professionalism.
Eduardo is an artist. With so much heart and expertise, he made sure my crowns completely matched my other teeth, feel and look so so naturally and “alive”.
All that in a few short weeks time they managed to squeeze me in between appointments.
Grateful to you both and the whole team.
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I had a tooth problem whilst in Amsterdam. We are travelling from Australia. I called the surgery at 8am and had an appointment a couple of hours later. All sorted now! Great service Thankyou.
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Ik ben ontzettend tevreden over de behandelingen bij Lassus tandartsen (m.n. locatie Keizersgracht). Ontzettend aardig en kundig team met oog voor de mens.
(Translated by Google)
I am very satisfied with the treatments at Lassus dentists (especially the Keizersgracht location). Very nice and knowledgeable team with an eye for people.
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One of my best experiences with dentistry, I have been their patient for a year now and I am satisfied with their professional services.
Also want to give kudos to Naomi for helping me get back my gum health with a professional and organized plan!
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My family has been a client for 5yrs and I see us staying for longer.
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This was the worst dental experience I’ve ever had. The procedures were painful, the staff rude, and the dentists consistently late — despite me always arriving on time.
Over three visits to Lassus Tandartsen, each worse than the last, I was pressured into treatments I didn’t need. I was told I urgently needed a cleaning, even though I didn’t need it. It quickly became clear that it wasn’t necessary — and that this wasn’t a one-off. Judging from other reviews, it seems to be common practice at this clinic to push unnecessary procedures and then charge patients for them.
Later, I even found an invoice for a consultation that never happened. To make matters worse, many of these procedures aren’t even covered by insurance — as if it’s all designed to maximize out-of-pocket costs.
In total, I’ve spent nearly €300 for care that was painful, unprofessional, and completely unjustified. Avoid them!
Dear Daria Delavar, we are very sorry to read that you have had unpleasent experiences in our practice. We take your complaint very seriously and we will inform the practice manager about this. They will reach out to you.
Na jaren van hoofdpijn en tandenknarsen ben ik dankzij dr. Jorge Caserio eindelijk klachtenvrij. Waar Botox slechts tijdelijk hielp, pakte Jorge de oorzaak aan. Met behulp van geavanceerde metingen (K7-systeem) stelde hij een op maat gemaakt neuromusculair bitje af. Iedere maand werd het nauwkeurig bijgesteld op basis van mijn kaakbewegingen. Sinds juli 2024 draag ik het bitje dag en nacht, en inmiddels zijn al mijn klachten verdwenen: geen hoofdpijn meer, geen kaakspanning, geen gebitsslijtage. Jorge combineert enorme expertise met oprechte betrokkenheid en levert zorg op topniveau. Zijn behandeling heeft mijn levenskwaliteit sterk verbeterd. Ik raad hem iedereen aan die kampt met kaakproblemen of spanningsgerelateerde pijn. Echt een specialist van uitzonderlijke klasse.
Dankjewel!
(Translated by Google)
After years of headaches and grinding my teeth, thanks to Dr. Jorge Caserio, I am finally free of complaints. Where Botox only helped temporarily, Jorge tackled the cause. Using advanced measurements (K7 system), he adjusted a custom-made neuromuscular mouthguard. It was carefully adjusted every month based on my jaw movements. I have been wearing the mouthguard day and night since July 2024, and all my complaints have now disappeared: no more headaches, no jaw tension, no tooth wear. Jorge combines enormous expertise with genuine commitment and delivers top-level care. His treatment has greatly improved my quality of life. I recommend him to anyone who suffers from jaw problems or tension-related pain. Truly a specialist of exceptional class.
Thank you!
A dedicated team of absolute rockstars! Thoughtful, professional yet they know how to make you comfortable. Overall great quality of services provided!!
Gisteren voor het eerst bij Lassus Tandartsen op de Keizersgracht geweest. Had een vulling gebroken en mijn reguliere tandarts had alleen een gaatje over tien dagen en anders zou ik een maand moeten wachten. Daarom een andere tandarts in de buurt gebeld, kon bij Lassus binnen een paar uur terecht, bij een prettige tandarts (Tom) die de vulling binnen no time had hersteld. Dit en de avondopenstelling zijn voor mij reden om over te stappen. Het is natuurlijk maar 1 ervaring, maar wel een prettige :)
(Translated by Google)
Yesterday I went to Lassus Dentists on the Keizersgracht for the first time. Had a filling broken and my regular dentist only had a cavity in ten days or I would have to wait a month. So I called another dentist in the area and was able to see Lassus within a few hours, with a pleasant dentist (Tom) who had restored the filling in no time. This and the evening opening are reasons for me to switch. Of course it is only 1 experience, but a pleasant one :)
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Ik ben vorig jaar behandeld door Emma Busoms voor een implantaat in mijn bovenkaak. Nadat ik ben overgestapt naar een andere tandarts, wil ik graag mijn slechte ervaring delen en u afraden om een afspraak met haar te maken.
Ten eerste beweert ze implantoloog te zijn en volgens mijn huidige tandarts is ze niet eens geregistreerd.
Tijdens mijn behandeling was er blijkbaar een complicatie en moest er bot worden geplaatst.
In plaats van zich op de procedure te concentreren, begon ze in het Engels tegen de assistente te praten. De assistente, die ook erg jong was, begon haar suggesties in het Engels te geven.
Ik liet niet merken dat ik Engels verstond, maar ik was natuurlijk erg overstuur en wist niet wat ik moest doen omdat ik midden in de behandeling zat.
Mijn huidige tandarts, die ook geregistreerd implantoloog is, vertelde me dat haar bottransplantatie was mislukt en dat de behandeling de verkeerde aanpak had gehad.
(Translated by Google)
Last year I was treated by Emma Busoms for an implant in my upper jaw. After switching to another dentist, I would like to share my bad experience and advise you not to make an appointment with her.
Firstly, she claims to be an implantologist and according to my current dentist she is not even registered.
Apparently there was a complication during my treatment and bone had to be placed.
Instead of focusing on the procedure, she started talking to the assistant in English. The assistant, who was also very young, started giving her suggestions in English.
I didn't show that I understood English, but of course I was very upset and didn't know what to do because I was in the middle of treatment.
My current dentist, who is also a registered implantologist, told me that her bone graft had failed and that the treatment had been approached incorrectly.
Beste Willem S., wat vervelend om te lezen dat u geen fijne ervaring heeft gehad bij ons. Wij zouden graag met u in contact komen hierover. Wij kunnen u niet vinden in het systeem onder deze naam, zou u zo vriendelijk willen zijn en contact met ons opnemen via 020 42 21 912 of info@lassus.nl?
I had been struggling with TMJ issues for over a year, including tension, pain, and clicking sounds on one side of my jaw. After starting treatment with Dr. Jorge Caserio, who created a custom splint for me, I experienced a complete transformation as soon as I began wearing it. Since then, I’ve had no more tension, no pain, and the clicking has reduced by about 80% (I’m still in the middle of the treatment). It has made a huge difference in my daily comfort and quality of life. I’m very grateful for Dr. Jorge Caserio’s expertise and care, and I highly recommend him to anyone experiencing TMJ problems!
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Beste Leonardo Provenzano, wat vervelend om te lezen dat uw ervaring niet naar verwachting was. Wij komen graag hierover met u in contact. Zou u contact met ons willen opnemen via 020 42 21 912 of info@lassus.nl?
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Beste Ivania Am, wat vervelend om te lezen dat uw ervaring niet naar verwachting was. Wij komen graag hierover met u in contact. Zou u contact met ons willen opnemen via 020 42 21 912 of info@lassus.nl?
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Als ik geen ster kon geven, had ik dat gedaan!
Ik was vandaag met mijn 9 jarig kind hier. Hij had een gaatje en de kies kon niet gered worden. De tandarts, Pieter van der Molen, wilde mij als ouder er niet bij hebben. Hij vroeg ook aan mijn zoon of hij wilde dat ik in de wachtkamer moest wachten. Mijn zoon wilde dat niet. De tandarts was meer bezig een gesprek te voeren met de tandarts-assistente over zijn verjaardag dan dat hij bezig was om mijn zoon op zijn gemak te stellen. Ik vroeg zelf of mijn zoon zijn hand mocht opsteken als het te veel voor hem werd. Dat mocht. Alleen reageerde de tandarts er niet op. Ik wilde mijn zoon zijn hand vasthouden. Eerst hoefde dat niet, maar toen mijn zoon het moeilijk kreeg wilde hij het wel. De tandarts reageerde helemaal niet op de hand van mijn kind die omhoog ging. Hij negeerde hem volledig toen hij stop riep en huilde. Het was eng voor hem volgens de tandarts en assistente. Dat begrepen ze wel. Je kan het maar meteen eruit trekken zeiden ze. Meerdere malen vroeg de tandarts aan de tandarts-assistente of ze echt niet een bepaald instrument hadden om een kleine kies eruit te trekken. Nee hadden ze niet. De kies ging er niet makkelijk uit dus er werd getrokken en geduwd. Niet alleen een kind vindt dit eng. Een volwassene ook. Waarom mag je bepaalde woorden niet gebruiken zoals pijn? Of prik? En bang? Mijn kind heeft het vocabulaire om zich te kunnen uitdrukken zoals hij zich voelt.
Toen ik aangaf dat hij best wel even had kunnen stoppen toen mijn zoon zei om te stoppen want hij had pijn. Volgens de tandarts kon hij geen pijn hebben want hij was verdoofd. Ook vond de tandarts dat het beter was geweest als ik als ouder er niet bij was. Ik heb als ouder alle recht om erbij te blijven vooral als je te maken hebt met tandartsen zoals Pieter van der Molen. Waarom zou iemand zijn of haar kind aan jou toevertrouwen? Heb je wel ervaring met kinderen? Op medisch gebied wilde ik jou vertrouwen. Maar hoe jij te werk gaat, is onethisch en onrespectvol. Het werd goed gepraat dat niemand het leuk vindt als een tand eruit wordt getrokken. De receptioniste zei dat je een pleister er ook in een keer aftrekt. En dat het beter is als een ouder niet bij de behandeling is. Is dat zodat de tandarts zijn werk ongestoord kan doen? Een kind zal zich groot en sterk houden omdat hij zich niet veilig voelt. Ondertussen onderdrukt hij zijn emoties. Maar dat is natuurlijk in jullie voordeel!!!
Ik hoop dat niemand dit ooit mee hoeft te maken. Dus kom hier niet met je kind. Als volwassene zou ik ook niet behandeld willen worden door Pieter van der Molen.
(Translated by Google)
If I couldn't give a star I would!
I was here today with my 9 year old child. He had a cavity and the tooth could not be saved. The dentist, Pieter van der Molen, did not want me there as a parent. He also asked my son if he wanted me to wait in the waiting room. My son didn't want that. The dentist was more concerned with having a conversation with the dental assistant about his birthday than he was concerned with making my son comfortable. I asked myself if my son could raise his hand if it became too much for him. That was allowed. Only the dentist did not respond to it. I wanted to hold my son's hand. At first that wasn't necessary, but when things got tough for my son he wanted to. The dentist did not react at all to my child's hand being raised. He completely ignored him as he shouted stop and cried. It was scary for him according to the dentist and assistant. They understood that. You can just pull it out immediately, they said. Several times the dentist asked the dental assistant if they really didn't have a certain instrument to pull out a small tooth. No they didn't. The tooth did not come out easily so they had to pull and push. Not only a child finds this scary. An adult too. Why are you not allowed to use certain words such as pain? Or prick? And afraid? My child has the vocabulary to express himself the way he feels.
When I indicated that he could have stopped for a while when my son said to stop because he was in pain. According to the dentist, he couldn't have any pain because he was anesthetized. The dentist also thought that it would have been better if I, as a parent, were not present. As a parent, I have every right to remain involved, especially when you are dealing with dentists like Pieter van der Molen. Why would someone entrust their child to you? Do you have experience with children? I wanted to trust you in the medical field. But the way you operate is unethical and disrespectful. It was well talked about that no one likes having a tooth pulled out. The receptionist said that you can also take off a plaster in one go. And that it is better if a parent is not present during the treatment. Is that so that the dentist can do his work undisturbed? A child will pretend to be big and strong because he does not feel safe. Meanwhile, he suppresses his emotions. But that is of course to your advantage!!!
I hope no one ever has to experience this. So don't come here with your child. As an adult I would not want to be treated by Pieter van der Molen either.
Beste Cherise T, wat vervelend om te lezen dat u uw bezoek bij ons zo heeft ervaren. De praktijkmanager is ingelicht en zal contact met u hierover opnemen.
Snelle hulp mocht je met een vraag zitten. Hele goede tandartsen, die de tijd voor je nemen, en eigen expertises hebben.
(Translated by Google)
Quick help if you have a question. Very good dentists, who take the time for you and have their own areas of expertise.
Awful service and incompetent staff
Dear J, we are very sorry to read that you did not have a good experience with us. We would like to discuss this with you in person. We can't find you under this name in our system, would you be so kind to reach out to us on 020 42 21 912 or info@lassus.nl?
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personeel is hier zoooo lief! met mijn angst voor de tandarts gaan ze heel goed om, ze hebben me enorm gerust gesteld. het blijft niet leuk voor mij maar het maakt de ervaring een stuk relaxter. En ze leveren geweldig werk!
(Translated by Google)
staff is soooo sweet here! They deal with my fear of the dentist very well, they have reassured me enormously. It's still not fun for me, but it makes the experience a lot more relaxing. And they do a great job!
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Last-minute cancellations – not a one-off, but a pattern
Sunday morning, two hours before the appointment, my wife gets a message from Lassus Dental: cancelled. No phone call, no apology, just another last-minute cancellation.
Getting an appointment with them is already a challenge, which is exactly why this one was scheduled on Easter Sunday. And still – cancelled without warning.
And no, this isn’t the first time. It keeps happening. As if wasting your time is just part of the service.
Lassus presents itself as a professional clinic, but treats patients like their time doesn’t matter. You’re lucky if your appointment actually happens.
Dear Daniel Markus, we are very sorry to read that you and your wife experience last-minute cancellations. We can understand that this must be very frustrating. We will inform the practice manager about this and they will reach out to you.
Nu zes jaar hier klant en alleen maar goede ervaringen. Zowel met mondhygiënisten als tandartsen.
(Translated by Google)
Been a customer here for six years now and have only had good experiences. Both with dental hygienists and dentists.
I'm a customer for 4 years or so. The personal is friendly, welcoming, and competent. Highly recommended.
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Absolutely terrible experience – avoid at all costs
I’ve never left a negative review before, but after three separate visits to Lassus Tandartsen, I feel compelled to share my experience. Each visit was worse than the last, and I truly regret ever stepping foot in this place – despite its beautiful design.
On my first visit, the dentist told me I urgently needed a cleaning, even though I had one done at the same clinic just two months earlier. When I later checked with the hygienist who had performed that cleaning, she confirmed it wasn’t necessary at all.
Then came the extraction of my wisdom teeth by a surgeon who was incredibly rough during the procedure. The result? Four weeks of recovery due to nerve damage – something that should have been handled with much more care and precision.
And finally, during what will forever be my last appointment there, the hygienist who administered anesthesia managed to irritate my mandibular nerve, causing me more pain and stress than I could’ve imagined.
If you’re wondering why I even went back after the first time, the answer is simple: each time I was treated by a different doctor, so I thought the experience might improve. On top of that, I had already paid €200 for the first consultation, during which they took all my information (and threw in some unsolicited, inaccurate comments like the cleaning recommendation). I didn’t want to pay that fee all over again somewhere else — but now I gladly will, because I’m never going back.
I’m sure there are competent professionals working at Lassus, but I certainly didn’t encounter any. What I did experience was a shocking lack of attention, skill, and care from three different practitioners. I strongly urge anyone considering this clinic to think twice. Your health deserves better.
Dear Gloria Clara, we are very sorry to read that you had an unpleasent experience with us. We would like to discuss this situation with you. We will inform the practice manager about this and they will reach out to you.
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been a customer for 8 years, all good, cleaning and everything, once there is an issue, you will be deferred to a 3rd party dentist that has capacity on the day and good luck
boutique business, not for real dentistry
Fabulous! And what a gorgeous practice 😍
Marly is de beste mondhygiëniste van Amsterdam. Simpel maar dat weten al haar cliënten.
(Translated by Google)
Marly is the best dental hygienist in Amsterdam. Simple, but all her clients know that.
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Fijne en zeer nette praktijk! Mijn behandelend tandarts is zeer deskundig en heeft vakkundig een speciale splint aangemeten.
(Translated by Google)
Nice and very neat practice! My treating dentist is very knowledgeable and has professionally fitted a special splint.
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Fijne sfeer, collega’s zijn erg vriendelijk en helpen graag
(Translated by Google)
Nice atmosphere, colleagues are very friendly and happy to help
I used to be terrified of going to the dentist, but this clinic completely changed that! The team is incredibly professional, kind, and reassuring, making every visit a stress-free experience.
If you're afraid of dentists, this is the place that will change your mind.
Ik ben pas 1 maal geweest, Keizersgracht. Nienke is een plezierige persoon. Tot nu toe postief over alles.
(Translated by Google)
I've only been to Keizersgracht once. Nienke is a pleasant person. Positive about everything so far.
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I always have a good experience here. Recently dentist Joost filled my tooth in only 20 minutes with no freezing needed! He was also very reassuring when I explained I felt nervous about the procedure. The hygienists are also very kind and provide tips on how to help keep my teeth healthy and manage gum recession. It's nice there is the option to have an appointment in the evenings or on the weekend as I work during the week. I would recommend Lassus to anyone looking for a dentist in Amsterdam!
Topbehandeling
(Translated by Google)
Top treatment
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I am satisfied with their work 100% Thank you
Walter is an outstanding dentists.. goes above and beyond to meet customer's expectations.
Always on time, no waiting, combination of both ex pat non Dutch speakers and locals, easy to make follow up appointment for future date, open on weekends, very satisfied with both the dentist and hygienist team assigned
The best hygiene I’ve ever had. Naomi showed me how to take care of my teeth at home and helped me to get rid of all my bleeding I’ve heed for year in a couple of months. Always happy to return to Lassus because of her! Highly recommend :)
In januari maakte ik een afspraak ter beoordeling van mijn kaakklachten.
Na de afspraak blijkt deze niet vergoed te worden door de zorgverzekering.
Reden: de ‘tandarts’ bij wie ik de afspraak had, heeft helemaal nog geen BIG registratie!
Voor en tijdens de afspraak is hierover niets gezegd.
Sterker nog: Ik heb vooraf specifiek gevraagd naar een tandarts gnatoloog. Tijdens de afspraak heb ik besproken dat ik die dag mijn tandverzekering zou aanpassen zodat ik een ruimere vergoeding kan krijgen.
Op dat moment wist deze ‘tandarts’ al dat zijn factuur niet vergoed zou worden. Pas in de mail met behandelplan die hij me daarna stuurde, stond ineens dat hij onder supervisie werkt en nog geen BIG registratie heeft. Een zeer onaangename verrassing.
Volgens mij mag je iemand zonder BIG registratie geen tandarts noemen, maar ik had wel een tandarts afspraak. Zo staat het ook in de bevestigingsmail die ik van Lassus kreeg.
Nu ben ik in afwachting van een voorstel over de kosten want dit klopt natuurlijk totaal niet.
Update:
Excuses ontvangen vanuit Lassus en mijn factuur is kwijtgescholden. Het is wel netjes opgelost dus. Ook zal de werkwijze aangepast worden.
(Translated by Google)
In January I made an appointment to assess my jaw complaints.
After the appointment, it appears that this is not reimbursed by health insurance.
Reason: the 'dentist' with whom I had the appointment does not yet have a BIG registration!
Nothing was said about this before or during the appointment.
In fact: I specifically asked in advance about a dental gnatologist. During the appointment I discussed that I would adjust my dental insurance that day so that I could receive more extensive reimbursement.
At that moment, this 'dentist' already knew that his invoice would not be reimbursed. Only in the email with a treatment plan that he sent me afterwards did it suddenly say that he works under supervision and does not yet have a BIG registration. A very unpleasant surprise.
I don't think you can call someone without a BIG registration a dentist, but I did have a dentist appointment. This is also what it says in the confirmation email I received from Lassus.
Now I am awaiting a proposal about the costs because this is of course completely incorrect.
Update:
Received an apology from Lassus and my invoice was waived. So it has been nicely resolved. The working method will also be adjusted.
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Beste Valentina Coppo, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Everyone here is very friendly and welcoming. The office is very modern, clean, and comfortable. Definitely recommend for anyone, particularly for expats like myself.
I received professional and quick treatment, thanks.
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EDIT: After having been in contact with the dentist, they explained their side and refunded the parts of the invoice that should not have been on there, so to be fair they did correct the issue. Therefore I have changed the rating as the actual dentistry they do is very good.
While I am happy that Lassus did correct the issue, I think the main point, that the easiest way to prevent this kind of surprise in future is to indicate on the confirmation email what exactly will happen at the appointment, still stands.
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Make sure you confirm what your appointment will be for, they might upcharge. Their work is good, but in my last dental cleaning appointment a dentist came in, checked my mouth for not even a minute, then said "see you in 6 months". I didn't really think much of it, the hygienist was a trainee so I assumed the dentist was just making sure the trainee didn't get any nasty surprises, until I saw my invoice had a "consultation charge" of €26. €26 isn't a huge amount of money, but it's €26 too much for a consultation I didn't ask for, lasted less than a minute and in which I was hardly even spoken to.
If there was any indication of what the appointment is for in the confirmation email this situation wouldn't happen. I made the appointment as I walked out of the last cleaning so it's reasonable to assume the next appointment is the same. Unfortunately not, we need to check with Lassus before so they don't add any other "services". On top of that, charging 6x 5 minutes cleaning for an appointment which lasted 20 minutes, including the consultation, leaves a bad taste in your mouth (pun not intended).
Dear George Buckle, we are very pleased to read that you have been in contact with the dentist and that your question regarding the invoice has been resolved. We take your feedback very seriously and will certainly take it into account in the future.
I have been into a good dental places but this one really makes me sad. In Lassus Keizersgracht, we went there to fix my brothers teeth but they only did the bare minimum. Imagine we were telling them that there is an issue with his teeth and dentist said, "I don't see any cavities or such" without an ounce of care. We were like dumbfounded as we can see the brown spot in between his teeth. Then we just go over and he did a VERY UGLY FIX on my brother. My brother is too stunned to react properly as the dentist question were, "Is it better?". I went to look into it and it is not looking good at all. It looks hideous, to be honest. The confusion and sadness we felt that time, it was very hard to go back to him and complain as he doesn't really care about us at all. We just went with it and paid 300+ euros on defective fix, all that for this expensive cost. They just paste cream on it, no cleaning of cavities, or whatsoever. I am deeply sad to witness this and was so fir my brother. The dentist felt too lazy to work and I can literally feel it. We felt rejected there.
Then we went immediately to another dental place on the same day as the fix of the first dentist was so defective. They found out my brother has an existing infection on his teeth in just first look, the dentist can tell that the fix on my brother's teeth was bad and rushed. They showed us the difference of what real dentist was.
I will never trust Lassus dentists anymore as they made a very bad fix and it cost us 300+euros on defective fix. Never go here. Go somewhere, where there is a proper dentist that can look at your tooth properly. A proper dentist knows how to care for you and don't let you feel rejected.
Dear Raven Julia Daluz, we are very sorry to hear you and your brother have experienced your visit like this. However, this has not been communicated to the dentist. We would really like to discuss this situation with you in person. We will inform the practice manager and they will reach out to you.
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Ik ben in rekening gebracht voor ongevraagd advies, geen consult was nodig. Voel me gewoon opgelicht hier. Ga hier niet heen tenzij je extra kosten wil maken
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I was charged for unsolicited advice, no consultation was necessary. Just feel ripped off here. Do not go here unless you want to incur extra expense
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I've going there for 7 years, so far so good
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Beste Natalia, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Altijd super tevreden!
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Always super satisfied!
👍
非常专业的医生，申请紧急救助服务当天预约到了号，治疗了我的牙齿，真的很感谢
Amazing staff, very good service
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I always enjoy going to Lassus Kaizergracht. They are friendly, professional and always do an excellent job.
Gisteren had ik dringend een afspraak nodig vanwege een behandeling die niet kon wachten. Ik belde de praktijk met de vraag of er een spoedafspraak mogelijk was. Helaas konden ze me op dezelfde dag niet helpen, maar er werd aangegeven dat er op zondag ruimte zou zijn. Op basis daarvan heb ik direct een afspraak gemaakt voor die dag.
Tot mijn verbazing werd ik vandaag gebeld met de mededeling dat de afspraak niet doorgaat omdat "de agenda van de parodontoloog vol zit." Dit vind ik uiterst vreemd en onprofessioneel. Als er gisteren nog ruimte was om een afspraak in te plannen, zou ik mogen verwachten dat die ook wordt nagekomen, zeker gezien de urgentie van mijn situatie.
Deze gang van zaken getuigt van een gebrek aan goede planning en communicatie. Ik vind het teleurstellend dat een praktijk op deze manier omgaat met afspraken en dringende zorgvragen. Ik zou deze praktijk dan ook niet aanraden aan anderen.
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Yesterday I urgently needed an appointment because of a treatment that could not wait. I called the practice to ask if an emergency appointment was possible. Unfortunately, they could not help me on the same day, but they indicated that there would be room on Sunday. Based on that, I immediately made an appointment for that day.
To my surprise, I was called today to say that the appointment would not go ahead because "the periodontist's schedule is full." I find this extremely strange and unprofessional. If there was still room to schedule an appointment yesterday, I would expect it to be kept, especially given the urgency of my situation.
This course of events shows a lack of good planning and communication. I find it disappointing that a practice deals with appointments and urgent care questions in this way. I would therefore not recommend this practice to others.
Beste Lars Haringa, wat vervelend om te lezen dat uw spoedafspraak dezelfde dag nog wordt geannuleerd. Wij begrijpen dat dit erg frustrerend is. Onze welgemeende excuses. Wij zullen de praktijkmanager op de hoogte brengen en er zal vervolgens contact met u worden opgenomen.
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Dentists are really good, however, I think that the hygienists should unify their work flow because sometimes one will apply the purple plaque dye and others do not. Some show you where to improve and others don’t. There is a lack of education in this area as a patient, I feel that you should always inform the best hygiene practices on each visit because I go 4-6 months and it’s easy to forget. Being proactive is very important to prevent disease and reinforcing this in the appointments, in my opinion, will give the full experience!
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Fijne tandartspraktijk. Je wordt altijd vriendelijk geholpen.
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Nice dental practice. You will always receive friendly help.
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Our dental hygienist was our favorite so far and we have been going to this dental institute for nearly ten years! Thank you!
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I have been going to the practice for years with no issue. However this week I went in for a cleaning and check up and the hygenist was so rough...I had never had to ask for so many breaks during a cleaning. She finally pressed so hard against my gums that I left with a wound that is still healing after 3 days.
It is a shame there is so much rotation in the personnel. I wish I could see the same hygenist and dentist each time.
Beste Belmine Minkala, wat vervelend om te lezen dat uw behandeling niet naar wens is verlopen. Onze welgemeende excuses. Wij begrijpen dat u graag een vaste tandarts en mondhygiënist prefereert. De floormanager neemt contact met u op om dit persoonlijk met u te bespreken.
Good place, satisfied with a service and doctors, good appointment system, nothing to complain about
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Voor een behandeling van 5 minuten moest ik ‘s morgens vroeg al een half uur wachten. Dat vind ik niet goed. Bovendien zou iemand dan moeten zeggen dat mijn afspraak vertraging oploopt. Hopelijk leert de praktijk hiervan
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For a 5-minute treatment I had to wait half an hour early in the morning. I don't think that's good. Moreover, someone would then have to tell me that my appointment is being delayed. Hopefully practice will learn from this
Beste JW Hanrath, wat vervelend om te lezen dat uw afspraak vertraging opliep en u hiervan niet op de hoogte werd gesteld. Onze welgemeende excuses. De floormanager neemt contact met u op om dit persoonlijk met u te bespreken.
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Super welcoming, clean and organized environment. Friendly and helpful front desk attendant. Dentist Walter Miranda was super professional, friendly and attentive, he made a repair on my tooth magically fast and effective, he made me feel at home. I highly recommend Dr. Walter Miranda's service and I will certainly continue to make my appointments with him.
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Beste Nafel Araz, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er nog ruimte voor verbetering. Onze praktijkmanager neemt contact met u op om dit persoonlijk met u te bespreken.
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Avoid this practice. They wil do things that are unnecessary in order to up the price of the bill.
Dear Conor Nurmagomedov, we are very sorry to read you're not satisfied with our practice. Unfortunately we can't find you under this name in our system. Could you be so kind to contact us via info@lassus.nl or via 020 42 21 912 so we can find out what happend and discuss this with you? This will be very much appriciated by us.
Onafgesproken enorme rekening voor 10 minuten advies over facings
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Unagreed huge bill for 10 minutes of advice about veneers
Beste Riks Emmen, wat vervelend om te lezen dat uw rekening niet overeenkomt met de gemaakte afspraak. Onze praktijkmanager neemt contact met u op om dit persoonlijk met u te bespreken en te kijken naar een oplossing.
I liked it more when I was able to make an appointment via email. The reception is very hard to reach by phone (and sometimes even on the spot), and surely, they will call you back, but that is all precious time that could be saved by doing things online. The dentist service is still good though.
Goed geholpen.
Deskundig
Geen vaste tandarts maakt het wel onpersoonlijker
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Well helped.
Expert
Not having a regular dentist makes it more impersonal
Beste Josien van Ooijen, dank voor het schrijven van uw review en fijn om te lezen dat u goed bent geholpen. Wij begrijpen dat het fijn is om een vaste tandarts te hebben en hebben dit voor u genoteerd. We hopen u snel weer te mogen ontvangen in onze praktijk.
Gorgeous office. Very kind, gentle, efficient, and easy staff. Not to mention I have never had a dentist or hygienist who wasn't incredibly attractive. 10/10 recommend.
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Ik ben super goed geholpen door mondhygiënist Hakima! Mooie pand en goede service van de praktijk.
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Dental hygienist Hakima helped me tremendously! Beautiful building and good service from the practice.
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De praktijk is ruim en professioneel opgezet. Gebitsreiniging, gaatjes vullen, kroon vervangen, en gebroken tand herstellen is mij allemaal zeer goed bevallen. Je hebt hier wel het gevoel dat ze werken met de nieuwste updates en technieken. Hoop dat het met te veel positieve reviews niet te druk wordt want dan blijft het nog goed te doen met afspraken plannen. Ga zo door zou ik zeggen.
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The practice is spacious and professionally set up. Dental cleaning, filling cavities, replacing crowns, and repairing broken teeth were all very enjoyable for me. You have the feeling that they are working with the latest updates and techniques. Hopefully it won't get too busy with too many positive reviews, because then it will still be easy to schedule appointments. Keep it up I would say.
Goede ervaring bij Lassus! Vriendelijk en voelde me op mijn gemak, niet alleen de tandarts maar ook het personeel waren ook vriendelijk en begripvol. Dank voor de goede zorgen en tot volgende keer.
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Good experience at Lassus! Friendly and felt comfortable, not only the dentist but also the staff were also friendly and understanding. Thanks for the good care and see you next time.
The clinic was beautiful and modern, creating a welcoming atmosphere from the moment I arrived. Dr. Emma Busoms was professional, attentive, and made the entire experience smooth and comfortable. The combination of a great environment and excellent care made my visit truly pleasant. Highly recommend!
Hele fijn tandarts. Professioneel, altijd op tijd, begaan met de ‘patient’ en zeer kundig. Ondanks de vele problemen die ik met mij gebit heb gehad, nooit klachten over de tandarts gehad. Ik zou hem iedereen aanbevelen
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Very nice dentist. Professional, always on time, committed to the patient and very knowledgeable. Despite the many problems I have had with my teeth, I have never had any complaints about the dentist. I would recommend him to everyone
This is the best dentist office in Amsterdam! They are all very professional, efficient and super friendly. I am happy to be a client...and so are my teeth!
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Very clean and welcoming space. Doctors and personnel were very kind. The dentist explained the problem and gave clear instructions on how to take care of the problem. Overall very satisfied!
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Doctor has missed appointment window - was late 15 min for 10 min appointment without informing the patient on delay
Dear Alena H, we are very sorry to read the dentist was late for your appointment. Sometimes an appointment runs late due to unforseen circumstances. We understand this can be frustrating if this means you have to wait longer. We should have informed you about the situation and therefore we apologize. We hope to welcome you back at our practice soon.
Dentists and hygienists are ok (some better, some worse), but the practice administration is completely incompetent or dishonest (I want to hope the first).
I am a customer since some years, and I went for a cleaning and a checkup. I first was overcharged for the cleaning (they arbitrarily put extra time) then, after I called, they adjusted it and sent me a corrected invoice, which I paid promptly. However, this was apparently not the full invoice and there were still some outstanding payments, of which I didn't hear anything until receiving a letter with an extra fine on top for delayed payment.
So, in short, they made a mess with the invoicing, and charged the customer a fine out of their own incompetence. I will end up paying this 30 euros fine just to avoid having to do with them again.
Avoid this practice, they're either incompetent, or scammers, or both
EDIT: after many calls I finally got put in contact with someone who could help and solved the issue. Still required some effort and a lot of pushing to pass the call center wall, but appreciate owning the mistake at least
A little piece of my front tooth broke off; this happened before (3 years ago) so I called the same dentist (Tandartspraktijk Plantage Middenlaan Amsterdam); previously they send me to another dentist - at Stadionplein - so Lassus Dentists is a first for me. Keizersgracht, beautiful location obviously.. in the heart of Amsterdam..nice touch for those who care and perhaps aren't encumbered by toothache(s) haha.
I was helped by friendly personnel and the fact that I could come by on such short notice (same morning!) definitely earned stars straightaway.
Star off because of the relatively high price (€139) for what seems to me a small procedure and because I'd rather be told in advance what the procedure is going to be - and perhaps could have a choice in the proceedings - instead of lying in a dentists chair unsure of what's going to happen and for how long. The little scrub blowing device that cleaned the surface of the tooth went briefly over a part of my upper lip and that felt very unpleasant (!).
Having said that, the dentist helping me was professional and seemed experienced and friendly.
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If you have unexplainable pain somewhere in your teeth/mouth/face. Go to Jorge Caserio!
They never hurt me and Tom's work is solid and efficient. Fully trust the practice to sort all my dental needs. Flexible times including weekends and evenings.
Een geweldige tandartspraktijk die bijna 24 uur per dag zeven dagen per week bereikbaar en beschikbaar is voor bijna elke tandheelkundige situatie. Snelle, adequate, uitstekende service waarop je kan en mag vertrouwen. Top Tandarts!
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A great dental practice that is available almost 24 hours a day, seven days a week and for almost any dental situation. Fast, adequate, excellent service that you can and may rely on. Top Dentist!
I go here for a dental hygiene with Emma and Rosalie as my dentist... Great service and easy to make appointment as an expat here.
Very friendly and informative
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Hoge kwaliteit, redelijke prijzen goede service
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High quality, reasonable prices good service
Beautiful place, welcome people and very good job done!
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Very welcoming and knowledgeable staff. Also, very clean and cozy environment.
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Ik heb vorige week het volgende meegemaakt: mijn kies was afgebrokkeld en mijn tong reageerde daarop met een enorme stekende pijn. Ik ben op vrijdagmorgen met spoed op de Keizersgracht terecht gekomen dus niet bij mijn eigen tandarts Nikos. Men constateerde daar dat mijn kroon was afgebroken en deze heeft men gepolijsd. Ik vroeg of men wilde kijken naar mijn tong: die was een beetje rood, vond men, en zou beter worden omdat de kies nu glad was. Ik moest gauw een kroon laten zetten. Ik maakte die afspraak voor die zondag daarop met Nulifer in de Lassusstraat. De tongpijn ging totoaal niet over, verhevigde zelfs. De afspraak werd vlak daarvoor afgezegd omdat Nulifer geen kroon kon plaatsen, daar niet capabel toe was. zo had zij te kennen gegeven. Ik had de afzegging niet gezien dus kwam daar. Ik had nog steeds enorme tongpijn dus liet Nulifer ernaar kijken. Zij constateerde een aft en zei dat de afgebroken kroon en de tong geen causaal verband hadden. De plaatsing van de kroon had geen haast. Ik was heel blij met die uitslag en ook hoe Nulifer even uitgebreid de tijd nam naar me te kijken om te diagnosticeren, maar helemaal niet blij hoe het in zijn geheel gegaan was. Als de tandarts op de Keizersgracht wat beter had gekeken dan had ik medicijnen kunnen hebben tegen de aft en niet zo'n afschuwelijk weekend gehad en geen verkeerde afspraak. Ik vind dit slordig. Ik hoop niet dat ik een factuur krijg voor het bezoek aan Nulifer, hoe blij ik ook met haar was, want de voorafgaande fouten vond ik te groot.
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I experienced the following last week: my molar had broken off and my tongue responded with an enormous stabbing pain. I ended up urgently on the Keizersgracht on Friday morning, so I didn't see my own dentist Nikos. It was discovered that my crown had broken off and it was polished. I asked if they wanted to look at my tongue: it was a bit red, they thought, and would get better because the molar was now smooth. I had to have a crown put in soon. I made that appointment for the following Sunday with Nulifer in Lassusstraat. The tongue pain did not go away at all, and even worsened. The appointment was canceled shortly before because Nulifer was unable to place a crown and was not capable of doing so. so she had stated. I hadn't seen the cancellation so got there. I still had tremendous tongue pain so I had Nulifer look at it. She diagnosed a canker sore and said that the broken crown and tongue had no causal relationship. There was no rush to place the crown. I was very happy with that result and also how Nulifer took the time to look at me extensively to diagnose, but not at all happy with how it went as a whole. If the dentist on the Keizersgracht had looked a little closer, I could have taken medication for the ulcer and not had such a horrible weekend and not had a bad appointment. I find this sloppy. I hope I don't get an invoice for the visit to Nulifer, no matter how happy I was with her, because I thought the previous mistakes were too big.
Good, friendly and kind service. I am a very happy customer of Lassus Tandartsen. My special compliments to Miss Emma, Mr. Walter and the very professional lady surgeon in Lassusstraat (who pulled out my kies) for their top skills and for attending to me so well recently. Thanks to everyone, including the kind assistants and the reception staff in both of the Lassus locations where i went to recently. Best wishes and cheers, Paul👍👍👍 (for many years now a happy client of Lassus)
Unfortunately it was a Very bad experience (maybe one of the worst in my lifetime…)
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highly effective dental hygiene service, absolutely recommended
Dopest dentists in Amsterdam. Got infected wisdom tooth pulled same-day (at night!) and then full gum measurement and cleaning and continue with regular cleanings. Highly competent and professional. A wonderful experience and super expat friendly.
I can barely get appointments with the dental hygienist that I feel comfortable with - the rest aren't good in my brief experience, and I see that Lassus is becoming a massive company that cannot provide any considerations to individuals. I look forward to finding a smaller scale dentistry.
Ik kwam voor een reiniging en ze hebben meteen een acuut probleem verholpen door mijn verstandskies te trekken. Echt top! 10/10!
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I came in for a cleaning, and they immediately solved an acute problem by extracting my wisdom tooth. Absolutely fantastic! 10/10!
Prachtige praktijk. Geholpen door Jort: super!
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Wonderful practice. Helped by Jort: fantastic!
Very quick and professional service, talented staff! Hats off to Tom Sledziewski and the assistant.👏 thank you!
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Super geholpen door Rosalie.
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Great help from Rosalie.
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Omdat ik voor de zoveelste keer een verzoek krijg voor om een review achter te laten doe ik dat uiteindelijk toch. Ik ben geholpen door Emma Busoms, een paradontoloog die een chirurgische ingreep uitvoerde om mijn kies eruit te krijgen omdat ze de kracht niet had om de kies eruit te krijgen. Hierdoor brokkelde ze stukje voor stukje een beetje van de kies af, de verdoving was al lang uitgewerkt wat enorm veel pijn deed. Had dit ook duidelijk aangegeven.Voor mij een verschrikkelijk ervaring omdat ik na een paar dagen op ook nog vakantie ging. Ondanks de sterke pijnstillers, heb na een week nog steeds veel pijn en ik durf hier in het buitenland niet naar een tandarts te gaan. Voor mij NOOIT MEER!
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Because I have been asked for the umpteenth time to leave a review, I finally do so. I was helped by Emma Busoms, a periodontist who performed a surgical procedure to get my tooth out because she did not have the strength to get the tooth out. As a result, she chipped away a little bit of the tooth, the anesthesia had long since worn off, which was very painful. I had also clearly indicated this. For me a terrible experience because after a few days I also went on holiday. Despite the strong painkillers, I still have a lot of pain after a week and I do not dare to go to a dentist here abroad. For me NEVER AGAIN!
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Amazing customer experience. I broke a tooth after an accident at home. My dentist was on vacation and several friends recommended Lassus. It was an old bad, so we needed to extract it. Emma and Majori both did an EXCELLENT job. On the photo is my temporary tooth. Emma removed the bad broken tooth, provided me with a care guide, placed a temporary tooth, answered all my questions, contacted my insurance and so on. Highly recommend Lassus if you are looking for a top quality dental clinic. I’m a picky person and changed around 7-8 clinics, very happy so far.
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Hoge kwaliteit, flexibele inplanning en komen afspraken na.
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High quality, flexible scheduling and keeping to agreements.
Prettige ontvangstruimte (afgezien van dat er sinds kort geen daglicht meer binnenkomt); prettige behandeling door arts en ander personeel. De behandelingen die ik de afgelopen jaren heb ondergaan hebben nooit een teleurstellend resultaat gehad.
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Pleasant reception area (apart from the fact that there is no daylight anymore recently); pleasant treatment by doctor and other staff. The treatments I have undergone in recent years have never had a disappointing result.
vriendelijk en vakbekwaam
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friendly and professional
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Beste A.B., gezien uw beoordeling is er veel ruimte ter verbetering in onze praktijk. Graag komen wij met u in contact om te praten over uw ervaring. Enkel met uw feedback kunnen wij onze zorg en service continue toetsen en verbeteren. Wilt u contact opnemen met floormanager Lois via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
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Dr. Walter is the best and very knowledgeable. He takes all the time needed to understand the situation and propose a solution. The clinic is always organized and modern. Definitely one of the best services!
Fav dentist in Amsterdam
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Beste Pinar Akinci, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er nog ruimte voor verbetering. Onze floormanager neemt contact met u op.
Excellent service from reception and dentist. I would highly recommend Lassus Dentists. I arrived without a booking on a Sunday morning, it was an emergency, they immediately responded and squeezed me in. I am Sooo grateful and the job was done extremely well. Thank you for giving me my smile again 😁
Een hele fijne tandarts om naartoe te gaan. Ik ga hier al jaren. De receptie is verbouwd en is erg netjes.
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A very nice dentist to go to. I've been going here for years. The reception has been renovated and is very neat.
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I recently went to Lassus for a root canal, and I’m very happy with the care I got. At first, it was hard to tell which tooth was causing the pain, but they found the right one and fixed it. The dentist who did root canal treatment was only working on that area so he was an expert. In other clinics, mostly one dentist does everything
From now on, this clinic will be my top choice for any dental work. Highly recommend them for their great service!
The team seems to be very knowledgeable and provides excellent dental care. All dental care & technicians are under 1roof. Appointments are always on time, I never have to wait. Nice atmosphere & surroundings. Everything is truly professional. I highly recommend Lassus Dentists
Хорошая клиника и приятные врачи. Была в первые по страховке, все понравилось.
Goede communicatie
Kundige artsen en fijne omgang
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Good communication
Skilled doctors and pleasant interaction
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Great dentist in Amsterdam.
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Fijne goede zorg heel erg tevreden. Ik ben zeer content met de tandarts en mondhygiënist . De behandeling en afspraken zijn altijd correct net zoals de betalingen. Altijd even vriendelijk en netjes zijn de telefonistes. Ik kom nu 3 jaar bij Lassus Tandartsen ik kan alleen met vol lof spreken over de praktijk Keizersgracht.
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Excellent care, very satisfied. I am very satisfied with the dentist and dental hygienist. The treatment and appointments are always correct, as are the payments. The telephone operators are always friendly and polite. I have been coming to Lassus Dentists for 3 years now and I can only speak highly of the Keizersgracht practice.
Unfriendly service
Dear Deepti Shevalkar, we are very sorry to read you're not satisfied with our service. Our floormanager already had contact with you to discuss this with you in person and look for a solution.
Excellent dentist/practice, have been coming to their different locations since 2020. Highly recommended.
Zeer professionele moderne tandheelkunde en implantologie! Een kundig en uiterst gedreven team van mensen.
Men doet er alles aan je zo snel mogelijk te helpen. Top, zou eenieder aanraden!
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Very professional modern dentistry and implantology! A skilled and extremely driven team of people.
Every effort is made to help you as quickly as possible. Great, would recommend to everyone!
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very professional and detailed information during the assessment and treatment. only during the treatment the headpiece slipped twice which gave me a tightness in the neck afterwards. also there was an issue with the polishing device during the treatment which prolonged my inconvenient position.
but the overall result of the treatment is very satisfying and the staff was friendly and helpful.
Symptoms and treatment process were clearly explained.
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Very nice practice and professional Team!
I wish everyone to feel comfortable as home like I felt! Thanks u👍
So far, I've only had great experiences here. The staff is friendly, and the dentists take their time to answer questions and explain things thoroughly.
Merhaba amsderma turist olarak geldim yolda yürürken bu kutuyu buldum sizin adresiniz vardı üstünde kapının önüne buraktim umarım almisinizdir
Prettige sfeer op alle praktijken .In mijn geval implantoloog Stijn Kregting op de Keizersgracht ,getuigt van een hoog vakkundigheid en de luchtige aardige omgang ,geeft ontspanning!
Óók mondhygieniste Samira Hamdane op Stadionplein erg aardig met haar "rustige" behandeling.
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Pleasant atmosphere at all practices. In my case, implantologist Stijn Kregting on the Keizersgracht, shows a high level of professionalism and the light-hearted, friendly manner provides relaxation!
Dental hygienist Samira Hamdane at Stadionplein was also very nice with her "calm" treatment.
Erg tevreden met de praktijk, maar nog meer over Stijn,de implantoloog,een vakman dat merk je aan alle behandelingen ! Na eindeloos problemen men andere tandartsen, technieker, een opluchting!!
Minpuntje is de rolstoel toegankelijkheid voor mij om in de praktijk te komen.
Verder wou ik dank zeggen tegen assistente Marleen voor haar vriendelijke behandeling .
En Stijn zou ik zeker aanbevelen
Vr.gr. Hans Hultink
Prinsengracht.
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Very satisfied with the practice, but even more so about Stijn, the implantologist, a professional, which is evident in all treatments! After endless problems, another dentist, technician, a relief!!
A downside is the wheelchair accessibility for me to get into the practice.
I also wanted to thank assistant Marleen for her kind treatment.
And I would definitely recommend Stijn
Fr.gr. Hans Hultink
Prinsengracht.
Ik maak een afspraak bij de mondhygiënist en ik krijg een preventie assistente die niet goed reinigt. Afspraak is nooit op tijd, er is altijd een uitloop krijg je dan te horen.
(Translated by Google)
I make an appointment with the dental hygienist and I get a prevention assistant who does not clean properly. Appointments are never on time, there is always a delay, you are told.
Beste Nour, Onze oprechte excuses voor uw onaangename ervaring bij ons. We willen dit graag bespreken en verbeteren, maar kunnen u niet vinden in ons systeem onder de naam "Nou Y''. Zou u zo vriendelijk willen zijn om contact met ons op te nemen via 020 422 1912 of via info@lassus.nl? Dit zal zeer gewaardeerd worden.
Lasus employs fresh graduates, and overworks them without any supervision. Between 2016-2019, I received a series of dental treatments from Mojdeh Amiri Bavandpour, who was a dentist here, and it took me several operations to rectify the mistakes she made. My partner was a patient of hers, too, and she had to go under similar rectifications... I wouldn't recommend it!
Dear Cem, we are sorry to read that you're not satisfied with your experience. I cannot find your details in our system under the name ''Cem Cosar'' would u be so kind to contact the practice 020 42 21 912 so that we can discuss this personally and look for a solution? This will be much appreciated.
Top Dentists!
The staff is very competent and expert but receptionists are always calling to re schedule (of course nothing they can do about that) but loads of big attitude at the desk. They don’t smile, they seem completely over their job, once at Lassusstraat location, one of them asked my husband to not speak anymore because she couldn’t hear the person in the phone but he wasn’t speaking at all. She confused him with someone else’s and didn’t even apologize. The other I tried to explain I could only come in the beginning of end of the day, it seemed I was really making her life hard …. But yeah if you need some fixing the dentist are competent. Did also orthodontic, it was good, but I thought each orthodontic staff didn’t really read fully my file and I had to do a but repeating ….
Dear Sandra, we are sorry to read that your experience with our reception was not positive, our sincere apologies for this. At Lassus we want you to feel welcome upon arrival. Our practice manager will contact you to discuss this personally with you and to take your feedback into account.
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Heel lief tandarts en doet haar werk super goed ben zo blij dat ik deze plek heb gekozen.
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Very sweet dentist and does her job very well. I am so happy that I chose this place.
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Geweldige tandarts!
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Great dentist!
Virginie is een topper!
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Virginie is great!
Ik ben al jaren erg tevreden over Nahida als mondhygiëniste en Rosalie als tandarts. Beiden zijn bijzonder deskundig, betrouwbaar en erg prettig in de omgang.
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I have been very satisfied with Nahida as a dental hygienist and Rosalie as a dentist for years. Both are extremely knowledgeable, reliable and very pleasant to work with.
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punctual, professional, nice experience for a dentist's practice
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niets dan lof voor mijn tandarts en team op de keizersgracht lokatie
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nothing but praise for my dentist and team at the Keizersgracht location
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Doodsbang voor de tandarts, hier een aantal weken geleden voor het eerst geweest en voelde meteen een stuk fijner dan waar ik eerst naartoe ging. Dank voor de goede zorgen!!
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Terrified of the dentist, went there for the first time a few weeks ago and immediately felt a lot better than where I went before. Thanks for the good care!!
Hele zomer gewerkt,€2k betaald om vervolgens 2 kiezen te verliezen. Wortelkanaalbehandelingen te groot gat geboord en kiezen door midden gebroken. Daarnaast was de tandarts aan het flirten met de assistente.
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Worked all summer, paid €2k only to lose 2 teeth. Root canal treatments drilled too big hole and teeth broken in half. Also the dentist was flirting with the assistant.
Beste Roberta Simon, wat vervelend dat u geen goede ervaring heeft gehad. We kunnen u niet terugvinden in onze data zou u zo vriendelijk willen zijn om contact met ons op te nemen via 020 42 21 912 of via info@lassus.nl? Zodat we dit persoonlijk kunnen bespreken met elkaar en te kijken wat er gebeurd is. Dit zal zeer gewaardeerd worden.
Ony money maker .. don’t go this place
Beste Tahir Sarwar, wat vervelend om te lezen dat je niet tevreden bent. Zou u zo vriendelijk willen zijn om contact met ons op te nemen via 020 422 1912, zodat wij dit persoonlijk kunnen bespreken en zoeken naar een oplossing? Dit zal door ons zeer gewaardeerd worden.
Thank you to the kind receptionist who stood up from his lunch (in a building which is currently under renovation) to change my appointment. I think he’s been doing consistently a great job since I have been a patient 🫶🏻
Lassus used to be amazing, but their service has slipped over the years.
- depending on your dentist or hygenist, there is little concern for your comfort and zero empathy for pain they may cause
- call and have to wait on hold for 10+ minutes just to make an appointment
- appointments often run late (20+ minutes delay is the new standard)
- they always try to suggest x-rays to make €€€
- on a positive note, they are good about accommodating emergency appointments
Nonetheless, I would suggest to look elsewhere for a dentist in Amsterdam.
Dear Lydia, we are very sorry to read you are not satisfied with our practice anymore and you feel like our level of service has decreased. We fully understand that going to the dentist is not always comfortable. Our sincere apologies if we didn't come across as empathic about this. Taking x-rays is sometimes nescessery to take a better look at your teeth and jaw. Not everything is visible on the outside unfortunately. Our floormanager will contact you to discuss this further with you in person and look for a solution to improve our care to you.
Jorge Caserio is treating me for TMJ and it’s been perfect. With the jaw pain, I’d been getting headaches, but with the split and other treatments the pain went away and life has become manageable again. He was great with diagnosing what was causing my jaw alignment issues and came up with a clear treatment plan.
Heel fijne tandarts (was spoedgeval) en assistente. Keurig op tijd.
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Very nice dentist (was an emergency) and assistant. Neatly on time.
Echte vaklui, kwalitatief niets op aan te merken. De ontvangst is ook altijd zeer vriendelijk.
Maak wel altijd 3 afspraken tegelijk, wanneer naar de vestiging op het Stadionplein gaat: dan heb ik je een goede kans dat er 1 doorgaat op de afgesproken tijd.
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Real professionals, nothing to complain about quality. The reception is also always very friendly.
Always make 3 appointments at the same time, when going to the branch on the Stadionplein: then I have a good chance that 1 will go through at the agreed time.
Beste Bert van der Zijpp, allereerst fijn om te lezen dat u tevreden bent met onze behandelaren en het ontvangst. Natuurlijk wel vervelend dat uw afspraken regelmatig worden afgezegd, dit is uiteraard niet onze bedoeling. Onze welgemeende excuses. Onze floormanager neemt contact met u op om dit persoonlijk met u te bespreken.
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Beste Eugene Gostkin, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager via info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
Doctor was good.
But customer support is terrible, charged me for procedures i did not have
I sent multiple emails and they don't answer.
Dear Rodrigo Novaes, we are very sorry to read you're not satisfied with our customer support and you had to wait for an answer for so long. Our sincere apologies. Your email has been awnsered by now, but our floormanger will call you to discuss this with you in person.
I'm not happy with Lassus at all. They have a few good specialists but the organisation itself is far below standard. It seems impossible to keep one and the same dentist so every time a new dentist has their own ideas. Several dentists are working on your dental issues but they don't exchange information with each other and every dentist has their own view and approach.
For an implant they exceeded the projected costs with more than €1000. When I asked for the initial treatment plan and projected cost they sent me only half the respective invoices. I have asked for the complete overview 3 times now and I still don't have it. They know they over charged and it looks like they're going out of their way not to pick up the excess expense.
A mistake they recently made in their dental care, they offered to compensate with a free dental hygiene treatment for which I have now received invoice, reminder and exhortation. Avoid if possible.
Update: practice manager Danny never contacted me 👇🏼
Update 2024: when you think it can't get any worse, they will find a way
Dear Pim Meeus, we are sorry to read that you are not happy with us. Our aim is to schedule our cliënts with their primary dentist as much is possible. Our sincere apologies if this didn't happen. Our practice manager Danny will contact you to discuss this and your invoices with you in person.
I came from London and had a fabulous hygienist with a long waiting list. A few weeks ago, I developed an infection after an extraction and my teeth turned brown from the antibacterial spray and mouthwash. (Which didn’t help). It looked ugly and felt it.
Read the reviews of local dentists and saw Emma today. She was thorough, gave me advice and did an amazing job. I can laugh again. So pleased. Thanks Emma. From my teeth and happy mind. I really feel I can put the extraction and complications behind me. One thing. Keizersgracht is not disabled accessible. It’s too old a building though the inside is very modern. Highly recommend.
When all other orthodontists in Amsterdam don't repair metal braces falling off teeth outside their clinic, Lassus gladly booked an appointment the same day evening. Perfect service
Marvellous — the reception staff, the dental hygiene that I got yesterday by Fatima (thank you so much) and the doctors.
Dear hopsa, thank you for the kind words. We will definitely share this with our team!
Bad customer care - lack of empathy and rudeness towards a new possible patient
I couldn’t get an appointment for an emergency simply because it was a temporary crown from another dentist.
I was told that anything initiated by another dentist is not something they want to interfere with. They would not even listen to the details - they just redirected me to another practice (Dental 365).
I also wanted other new dental services from Lassus Keizersgracht but they wouldn’t even listen.
If you absolutely want to be their patient, I assume the best way is to book an intake without providing too many details upfront. After you have registered this way, they might want to accept you as their patient.
Dear Diana D, we are very sorry to read that your first contact with our practice wasn't positive. We really want to find out what went wrong here. Because we have al specializations in house, we should not have te refer you to another practice unless you have an emergency outside our opening hours. Could you be so kind to contact us via info@lassus.nl or via 020 42 21 912 so our floormanager can discuss this with you in person? This will be very much appriciated by us.
I had my wisdom teeth removed by Dr Meshkan Moghimi. I had a lot of stress and apprehension before the appointment and I kept putting off doing it. Finally, both my wisdom teeth were removed. Dr Meshkan Moghimi is a very good dentist, she explains everyhting. She is very professional, very nice, very pretty and smiling! Thanks again!!! I recommend her 100%.
Had to repost this review because for some reason, I cannot see it from their reviews anymore. Ok so, I saw this super fancy and credible looking clinic while I was walking towards home so I decided to register and move my dental services here. It was amidst the lockdown when I made an appointment and was really a challenge to make one. I booked 2 services - cleaning and filling. When I arrived, I was expecting to get the services I booked which is pretty normal however, my expectations turned into a nightmare. First, the dentist did only the upper part of my teeth. To be honest, I felt that she was trying to prolong the process so she could in the end tell me that she can only clean the upper part, but who does this kind of service? Number 1: We are in the period where booking an appointment is so difficult and Number 2: I have to go out with only the upper part of my teeth cleaned? Unbelievable. Second was the most traumatizing experience. Instead of getting fillings, the 2 dentists consumed my whole time just by taking pictures of my teeth, gums and even a portrait shot of me using atleast 3 different types of camera (By the way, I found out from a Dutch friend that this is a trick to get you charged big time but little did I know that you can always say no to this. Usually they will not ask and, you’ll think that this will just take 5mins but not, so be careful.) Had to book another appointment for the rest of the services (which of course will be in 2-3months). After the “photoshoot scam”, they were advising me to me to do certain services they offer which will then cost me almost 3000 euros. In the end, I walked away feeling so shocked about the whole experience with just my upper teeth cleaned. Wait, and there’s more… they are charging me an extra cost for the consulting time which I did not ask in the very beginning. How is this normal?"
Dear client, we are very sorry to read you're not satisfied with our practice. Our practice manager tried to contact you in July 2021 to discuss this with you in person and find out what went wrong. Sadly we never got a reaction back untill today. We want to adress that taking photo's is not a scam, but nescessary for a good treatment plan and we are more than open to receive feedback from our clients so we can keep improving ourselves. We regret to hear you are leaving our practice, but wish you all the best. Kind regards, Lassus Tandartsen
I am a patient of Lassus dentist for many years. I went through dental treatments, orthodontics, etc. However my teeth are still not fixed. On top of that, even with regular dentist checkups, they missed to see a growing cavity. I was really in pain and I finally had to go through a root canal treatment. My teeth has been so damaged that I will also need a crown soon. I tried to exchange with the dentists about my concern and complaints (by phone, e-mail) but they never answered and still ignore me. So I write my comment here: terrible experience with the Lassus dentists. The location looks great and the dentists are always nice; nevertheless they obviously do not care about patient’s health or solving dental issues. Money is their main focus through their treatments. I do not recommend this place.
Dear Clemente Combeau, we're very sorry to read that you are not happy with your recent appointments and didn't get a response from us about your complaint. This is not the service you should expect. We forwarded your review to our floormanager. She will contact you soon about your review and experience with our practice.
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Fijne tandartspraktijk met kundige tandartsen en andere specialisten. De openbare ruimtes zijn netjes en de receptionisten vriendelijk.
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Nice dental practice with skilled dentists and other specialists. The public areas are tidy and the receptionists friendly.
Great expat dentist! Would recommend, it’s clean, well kept, and up to date.
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I went there with a strong pain, I had a infection and they didn't give me anything to take. I had to go somewhere else where finally gave me something for my infection and the pain
Dear Erika Navarro Carbonell, we are very sorry to read that you are not satisfied with your treatment at our practice. Our floormanager will contact you to discuss this review with you in person.
Prettige tandartspraktijk met zeer vriendelijk personeel. Mooie stijlvolle entree en wachtruimte. Erg vaak 'open' ook 's avonds en in het weekend. Ik denk dat als zij als eerste tandartspraktijk in Amsterdam lekkere essentiële oliën gaan verspreiden in de wachtruimte de sfeer er nog klantvriendelijker op wordt. Past wel bij deze tijd. Een bezoekje aan de tandarts wordt dan nog meer een belevenis.
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Pleasant dental practice with very friendly staff. Beautiful stylish entrance and waiting area. Very often 'open', also in the evenings and on weekends. I think that if they are the first dental practice in Amsterdam to distribute delicious essential oils in the waiting area, the atmosphere will become even more customer-friendly. Fits in with the times. A visit to the dentist then becomes even more of an experience.
I want to thank Jorge Caserio for his work, many docters and dentist couldn’t find what my problem was but he did and helped me a lot, now i got much less complains.
They offer a very good service, the facilities are modern and the staff is very kind and professional
Nog nooit zo’n slechte ervaring gehad met een tandartspraktijk. Rekening ontvangen van een behandeling die nooit is uitgevoerd, vergeet dus nooit uw rekening na te kijken aan de hand van het KNMT tarievenboekje! Na deze rekening te hebben ontvangen gebeld met de klantenservice die het ging bespreken met de desbetreffende tandarts. Ik zou hierna terug worden gebeld, maar er is daarna nooit meer iets van een terugkoppeling geweest vanuit de praktijk. Afgelopen donderdag weer gebeld met dezelfde vraag en er werd mij weer beloofd dat ik vrijdag terug zou worden gebeld. Je kunt het wel raden, weer geen contact opgenomen en de rekening staat nog steeds open. Een tip: blijf hier weg!
Update: alweer een tijdje verder, nog drie keer gebeld en er is weer drie keer beloofd mij terug te bellen. Uiteraard is dit nog niet gebeurd. Daarnaast klopt de reactie ook niet van de tandarts dat de rekening wel klopt. Ik heb namelijk een G69 behandeling gekregen (en ook betaald), maar ze hebben ook een G12 in rekening gebracht. Een G12 kan echter alleen in rekening worden gebracht na een G10, die ik dus nooit heb gehad.
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Never had such a bad experience with a dental practice. Receiving an invoice for a treatment that was never carried out, so never forget to check your invoice against the KNMT rate booklet! After receiving this bill, I called customer service who discussed it with the dentist in question. I was supposed to be called back afterwards, but there was never any feedback from the practice after that. I called again last Thursday with the same question and was promised again that I would be called back on Friday. As you can guess, no contact was made again and the account is still open. A tip: stay away from here!
Update: a while later, I called three more times and was promised to call me back three more times. Obviously this has not happened yet. In addition, the dentist's response that the bill is correct is also incorrect. I received (and paid for) a G69 treatment, but they also charged me for a G12. However, a G12 can only be charged after a G10, which I never had.
Beste Wieger Lutters, het spijt ons te lezen dat u geen goede ervaring heeft gehad met onze praktijk. De factuur waarover u het heeft is echter wel correct. Als het goed is heeft u hierover bericht gehad van Infomedics. Wel willen wij graag onze excuses aanbieden over het feit dat u niet bent teruggebeld. Dit is niet de service die u van ons mag verwachten. Onze praktijkmanager en/of uw behandelaar neemt contact met u op om de factuur en bovenstaande review met u persoonlijk te bespreken. Hopelijk mogen wij u in de toekomst weer verwelkomen op onze praktijk.
Truly amazing dentist practice. High class service in all its aspects. Sometimes you even forget you are at the dentist, something that a lot of us prefer ;)
As an expat in NL I looked for dental health available in English and I must say, all the professionals here made me feel welcomed and taken care of since day 1. My husband and I are quite happy with the flexibility (open even on Sundays), but also with the kind approach of doctor Miranda and the innovative techniques of doctor Caserio. Especially with dr Caserio, I must say that the face, neck, and shoulder pain from bruxism are almost fully gone after getting my new bite/mouth guard. I would fully recommend his approach to bruxism.
Clean practice, modern equipment, and professional and friendly staff. Expat-friendly, too.
Kom nu een tijdje bij mondhygiëniste
Yasmijn.
Super professioneel mist geen tand of hoek.
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Come see a dental hygienist for a while
Yasmine.
Super professional, not a tooth or corner missing.
Normally I don't write reviews, but I'm just so incredibly impressed with Lassus Dentists (Keizersgracht). All staff members were very friendly: from the women who booked my appointment over the phone, to the receptionist, to the dental assistant, and the dentist herself. Everyone made me feel comforted, reassured, and well-taken care of. I've come a few times for emergency work (lost fillings) and they have always been accommodating. The dentist did excellent work. Last but not least, it is also a very clean and beautiful clinic. Definitely a positive experience and I would absolutely recommend this place!
Dear Coretta Adriaans, what a nice review. Thank you very much for this. We'll pass it on to everyone!
I recently visited Lassus for three appointments and I couldn't be happier with the service here.
After some bad experiences at a UK dentist some years ago, I was really scared, but my dentist Tom and my hygienist Bilal were both incredibly kind, thoughtful, and professional. They put me at ease and everything was done so carefully and efficiently that there was no need to be scared! Super happy with the results and I feel really cared for.
Thank you for the kind services Lassus, I won't be going anywhere else in future! 🥰
Mijn ervaring met Lassus aan de Keizersgracht. Een prachtig pand op een lastige locatie, naar mijn mening uiteraard. Ik kwam voor een chirugische ingreep en vind dan de drukte van Amsterdam (binnnenstad) storend en parkeren in de buurt is lastig. Dat daargelaten is de behandeling en omgang met patiënten bij Lassus werkelijk fantastisch te noemen! Ik ben (echt) geholpen door Meshkan. Deze super vriendelijke dame kunnen we een waar kunstenaar in haar vak noemen. Technisch zeer goed onderlegt en eigenlijk is zij met de zorg voor haar patiënten zowat nog beter! Mocht je dit lezen en binnenkort extractie nodig hebben kan ik je haar van harte aanbevelen!
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My experience with Lassus on the Keizersgracht. A beautiful building in a difficult location, in my opinion of course. I came for a surgical procedure and find the hustle and bustle of Amsterdam (city center) disturbing and parking in the area is difficult. That said, the treatment and interaction with patients at Lassus is truly fantastic! I was (really) helped by Meshkan. We can call this super friendly lady a true artist in her profession. She is technically very well versed and in fact she is even better at caring for her patients! If you are reading this and need an extraction soon, I highly recommend it!
A couple of months ago I started a treatment at Lassus Tandartsen to help me with some problems due grinding my teeth. My dentist, Jorge, is treating me and made a splint. The treatment is still in progress, but is already effective; I dont grind while sleeping (my girlfriend says thanks Jorge!) and I finally sleep better, without waking up multiple times. Also not having neck issues anymore is a big plus!
Really pleased with Lassus Tandartsen and Jorge!
I have been coming here for a few years, and even though they are centrally located and have professional equipment, I have become very frustrated with their (very) frequent appointment cancellations, and the resulting constant change in mond hygienist who assists me. More than half of my appointments get canceled, and rescheduling pushes appointment out months further…to even different locations and different hygienists
Dear Mark Mattern, we are sorry to read that you are not satisfied with the cancellations. Of course, this is not meant to happen. So we want to see what goes wrong. We have forwarded your review to our practice manager Frans. He will contact you to discuss this with you personally.
I promise you this is THE BEST dentist in Amsterdam. Firstly, it is a very professional and well-managed practice that is as stunning as it is efficient. The staff is by far what makes this place! they make you feel comfortable, are all hilarious, nice, but best of all they are all very talented dentists. I've gone several times and remained each time not disappointed. If you need a dentist go here.
Dear Ale, thank you for your very nice review. How wonderful to hear that you think we are the best dentist in Amsterdam. We are very happy that you are so satisfied with our staff. We see you at the next treatment!
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Ik ben erg dankbaar voor gekwalificeerde medische zorg en ondersteuning. Voor kwaliteitsservice, zorgzame houding en professioneel werk. Bedankt . Natalia uit Oekraïne.
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I am very grateful for qualified medical care and support. For quality service, caring attitude and professional work. Thank you . Natalia from Ukraine.
Beste Наталія Лучкіна, Heel erg bedankt voor uw vriendelijke woorden. We zien u graag weer de volgende keer en zullen uw woorden doorgeven aan Natalia.
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In tilburg met mijn moeder geweest super vriendelijk personeel en perfect behandeld!
Aanrader
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Been to Tilburg with my mother, super friendly staff and treated perfectly!
Recommended
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Beste Zak Karras, het spijt ons om te lezen dat u niet tevreden bent. Helaas kunnen we niet lezen waarom u niet tevreden bent. Wilt u contact opnemen met onze praktijkmanager Frans via info@lassus.nl? Wij hopen u snel te spreken en u weer te mogen verwelkomen in onze praktijk.
Hier bent u in de beste handen!
Tandarts & implantoloog (namen bekend bij ‘redactie’ :)) jullie zijn toppers *****(& bonus ) XArn:o)
(Translated by Google)
You are in the best hands here!
Dentist & implantologist (names known to 'editors' :)) you are the best *****(& bonus ) XArn:o)
PS: Definitely you have my name in your system. I've send an email with full description.
Beste Khalil Laleh, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Helaas kunnen we u niet vinden in ons systeem onder deze naam. Wilt u contact opnemen met onze praktijkmanager Frans via info@lassus.nl? Dit wordt door ons zeer gewaardeerd.
Ik zou iedereen adviseren niet naar deze tandarts te gaan. Ze smeren je van alles aan, zeggen dat er dingen mis is met je gebit wat vervolgens bij een andere tandarts niet zo blijkt te zijn. Ik heb nog nooit zo een slechte tandarts ervaring gehad en ben blij dat ik er weg ben!
(Translated by Google)
I would advise everyone not to go to this dentist. They sell you all sorts of things, say that there are things wrong with your teeth which then turns out not to be the case at another dentist. I have never had such a bad dentist experience and I am glad I left!
Beste Emmely Bot, het spijt ons zeer te lezen dat u niet tevreden bent. Helaas kunnen we je niet vinden in ons systeem onder deze naam. Wilt u contact opnemen met onze praktijkmanager Frans via info@lassus.nl? Wij hopen u snel te spreken en u weer te mogen verwelkomen in onze praktijk.
It took me some time to write this review and to recover but ALWAYS get a second opinion from another non-Lassus dentist!
I had the pain of meeting an inexperienced dentist at Keizersgracht.
My tooth had cracked and she said it had to be extracted. The procedure took 3,5 hours of butchering!!
Also some of my blood was taken for the wound to heal better, it took 9 attempts and holes in my arm to find the vein.
After extra anaesthetics and 3,5 hours of trying to get the tooth out, a colleague came in and popped it out in 2 seconds - just like a tooth should be extracted.
The healing took 6 weeks as some of it got infected. My jaw is missing 5mm of bone as this was scraped away during the butchering and not rebuilt.
And I was advised to get an implant after my tooth cracked?!
What I’m left with is a large gap in my jaw. I’ve never been afraid of dentists but I am absolutely traumatised now.
Never came back to this place after this experience!!
Dear Kristina Ostermann, we are very sorry that your unsatisfied. Our practice manager Frank will contact you. We hope that you are okay en that we speak to you soon.
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Good, fast service that also extends beyond working hours for urgencies (spoed). I was able to book a visit within 1-2 working days, which was great as I was in pain. Both the booking service and the dentist spoke perfect English. My dentist (Jort) was very kind, thorough and explained the whole process well. They were also able to quickly give all my patient folder details, so I can explain the process to my regular dentist back in Greece. Very happy with the clinic overall!
Terrible experience with this practice. They duplicated my file and made errors with my appointments - which ultimately meant they sent confirmation email/texts to the wrong addresses and numbers. I called multiple times trying to fix this however in the end one appointment was missed… then proceeded to fine me and send on to debt collectors for their own error!
Dear Jaimie Corby, we are very sorry this happened to you. Our practice manager Danny will contact you. We hope to speak to you soon and to welcome you back to our practice.
Disappointing experience. I came to this dentist clinic for treatment due to my gum inflammation. I'm surprised the dentist didn't clean and treat my infected gums. She said my tooth needs a root canal or extraction. For huge profits, the patient's teeth can be disregarded. I went to the hospital in Korea for a checkup and a ct scan of the jaw during my vacation, and it turned out to be only inflammation of the gums. After a week of antibiotic treatment, the inflammation was cured. I recommend everyone to ask other dentists or doctors for second advice. After all, dentists in dental clinics will never be more professional than specialists in public hospitals. I am glad that I did not do any treatments here.
Dear Memories L, sorry to read that you had a disappointing experience. We would like to get in touch with you to find out who treated you and to discuss the above with you personally. Unfortunately, we cannot find you in our system under this name. Would you be so kind as to contact our practice manager Danny de Junge via danny.junge@lassus.nl? This is very much appreciated by us.
Super vriendelijk personeel dat je oprechte aandacht geeft, ben voor het eerst onder de indruk van een tandartspraktijk
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Super friendly staff that gives you genuine attention, I am impressed with a dental practice for the first time
Gevoel niet gezien of begrepen te zijn door jonge tandarts, die simpelweg voorstelde maar te trekken; geen begrip voor 55plussers. Voelt als robot gedrag, plus geconfronteerd met plastic wegwerp materiaal om lippen open de houden voor simpel gaatje voorkant voortand, alsof de mens mond niet kan open houden?? ;… en dan staat er €14 op rekening voor ongewild/onnodig wegwerp plastic.
Totaal yuppen wanna-be-funky robot tent, met onpersoonlijk antwoord centrale.
Hoorde van andere klant blijkbaar ook al voor 2de keer voor niets omdat afspraak niet klopte.
Uiteindelijk wel mooie mini vulling op voortand, maar ja €120 er voor is te wow!
(Translated by Google)
Feeling of not being seen or understood by a young dentist who simply suggested pulling; no understanding for people over 55. Feels like robot behavior, plus faced with disposable plastic material to keep lips open for a simple hole in the front of the front tooth, as if the human cannot keep the mouth open?? ;… and then there is €14 on the bill for unwanted/unnecessary disposable plastic.
Totally yuppie wanna-be-funky robot tent, with impersonal answer center.
Heard from another customer apparently for the 2nd time for nothing because the appointment was wrong.
Ultimately, a nice mini filling on the front tooth, but €120 for it is too wow!
Clean and modern offices. Timely appointments - i.e. no time wasted waiting for the doctor. The staff could not have been more helpful, friendly and accommodating. I met with Tom, Miriam and Sander and all were wonderful. Highly recommended! Excellent service!
We are very happy to read that you are so satisfied with our practice! We hope to welcome you again with us.
They are not transparent about how they bill their patients. Yes, they are done according by the rates set by the government, but how they calculate blocks of time on work done is extremely questionable.
My end cost was more than 3 times what I was expecting for simple procedures.
I wish I had read the reviews on here more clearly before committing to this practice. I do not recommend them at all.
Dear Ariz Tiong, we are very sorry to read that you're not satisfied with our services. If you have questions about your invoice, we are happy to discuss this with you and come to a solution if nescesery. Our practice manager Danny will contact you.
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Highly recommend! The best dentists practice, amazing how flexible they are! Real professionals, and also very kind, always helpful. It is obvious that they love what they do, which is very important. You are all great! Keep up the good work! :)
We are very happy with your review. We will continue to do our best :-). We look forward to seeing you next time.
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Overleggen veel met je, dat vind ik eigenlijk het belangrijkste. daarnaast hebben ze alle vormen van dienstverlening in huis die je maar nodig kan hebben voor je tanden en je kan ook in het weekend langs... top dus
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Consulting with you a lot, I think that's actually the most important thing. In addition, they have all types of services you could need for your teeth and you can also visit them during the weekend... so great
Finally got through to reception, dont press to be called back, just wait.
Dear L W, we are sorry to read that you are unsatisfied with our services. Unfortunately we can't find you under this name in our system, therefore we can not see why you were scheduled with several dentists. Our goal is schedule you as much as possible with your regular dentist. We are also very sorry to read that you are unable to reach us by phone. Could you please contact us via info@lassus.nl, so we can figure out what went wrong and schedule the appointment for you? This will be very much appriciated by us.
Happy with my experience at Lassus. I had the opportunity to be treated by Dr. Karin and she was amazing and considerate, made a plan for my treatment and made it really simple and comfortable for me.
Thank you Dr. Karin
Ik kwam voor het vastzetten van mijn draadje en ontving een rekening van 330 euro. Dit is meer dan het van tevoren aangegeven maximumbedrag, dus ik had het erg gewaardeerd als dit met mij overlegd was tijdens het consult. Daarnaast ontving ik de rekening niet zoals afgesproken per mail (ik had aangegeven een tijdje naar het buitenland te gaan), maar per post. Het behandelplan dat mij beloofd was heb ik nooit ontvangen.
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I came to have my wire fixed and received a bill for 330 euros. This is more than the maximum amount indicated in advance, so I would have greatly appreciated it if this had been discussed with me during the consultation. In addition, I did not receive the bill by email as agreed (I had indicated that I would be going abroad for a while), but by post. I never received the treatment plan I was promised.
Whilst the dentistry is undeniably good.
The customer service is not.
I am being aggressively pursued and threatened with a fine for a bill I settled at the time of leaving the practice on the day of my treatment 16th June.
It is an administrative error on their side that I am being made responsible for.
And no one there is listening to me.
Dear Bessie Bird, we are very sorry to hear that you are unsatisfied with our customer service. If this is indeed an administrative error on our part, we would really like to get in contact with you to solve this problem. Unfortunately we can't find you in our system under this name. Could you contact our practice manager Danny via info@lassus.nl? This will be very much appricated by us.
It is truly remarkable what an outstanding dentist Dr. Tom Sledziewski is!! He literally saved the life of my daughter. We got to meet him when she needed urgent help, and my gratitude to him is beyond words. Highly professional, great expert, very knowledgeable. The best dentist I have ever heard of. All the doctors at AMC spoke super highly of him, he has an impeccable reputation. Many thanks, truly immensely grateful!
Dank Jordie
Beste meneer Schröder, vriendelijk dank voor het achterlaten van deze positieve review. Dit wordt door ons zeer gewaardeerd en zal worden gedeeld met Jordie. Wij kijken er naar uit u weer te mogen verwelkomen op de praktijk.
Klein stukje van de kies werd zo gerepareerd met zorg en vakkundigheid. Periodieke controle en de mondhygienist ook op dezelfde locatie. Erg tevreden.
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Small piece of the tooth was repaired with care and expertise. Periodic check-up and the dental hygienist also at the same location. Very satisfied.
Beste Joost B, vriendelijk dank voor het achterlaten van deze positieve review. Dit wordt door ons zeer gewaardeerd en zal worden gedeeld met ons team. Daarnaast vinden wij het fijn om te horen dat uw afspraak naar wens is verlopen. Wij kijken er naar uit u weer te mogen verwelkomen op de praktijk.
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Net geholpen door Tom! Hele fijne arts en prachtig resultaat, nam zelfs nog even de tijd om een kies, waarvan een stukje was afgebroken, te fixen! Fijn en dank!!
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Just helped by Tom! Very nice doctor and great results, even took the time to fix a tooth from which a piece had broken off! Nice and thanks!!
Beste Dirk-Jan Kater, vriendelijk dank voor het achterlaten van deze mooie review. Wij zullen uw review delen met Tom. Wij zien ernaar uit u weer te mogen verwelkomen op onze praktijk.
Ben erg tevreden!
Kort maar krachtig net zoals m'n ingreep :)
En gelukkig pijnloos!!
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I'm very satisfied!
Short but powerful, just like my procedure :)
And luckily painless!!
Fast, thorough and professional service! I was seen and got 2 X-ray quickly. I waited no longer than 5 min. they speak english
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Beste Yayaa's Handtouch, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager Danny via info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
Great dentists, long opening hours so can easily go after work. Helpful in English. Appointments available.
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I usually don't share reviews but I hope my feedback can help you. :)
I cannot express how grateful I am for finding Dr Karin Weise and Dr. Tim Langeweg who brought back my smile. Their patience, care, expertise, professionalism and kidness goes behond words.
I arrived at Lassus with destroyed frontal teeth, huge infection and terrible sensitivity fro
a technical work performed by another dentist. I was so depressed and in such a physical pain that I couldn't stop crying. However, here I got the best service and I love my veneers.
I also had two amazing hygienest Dr. Marly Stefens and Dr. Silke Urbanus who were so incredibly caring and their knowledge and professionalism is out of this world.
Honestly, the receptionists have got to be some of the worst I have experienced. You have to call and wait at least 15 mins to speak to someone and they never take responsibility, The dentists however are fine. So you have to suffer through that I am afraid.
Dear Ms Athisdam, we are sorry to learn that you did not have a good experience with our receptionists. This is not the service you can expect from us. We are aiming for the best quality also at our reception, therefore I forwarded your review to our clinic manager, he will call you today to discuss this matter in person. Thank you for your feedback.
I’m a very exigent person especially when it comes to medical (and esthetic) services and I’ve had THE best dentistry experience at Lassus Keizersgracht!
Dr Jordie Bouweriks and his team delivered very high-quality work to cover my dead front tooth with a porcelain facing. The results are beyond my expectations! The color is very natural, the shape is perfect and the process was very smooth.
I am glad I chose this dental practice as everyone has been very welcoming and professional! Thank you!
Dear Renaud, thank you for your kind recommendation about our practice. This is very much appreciated by us and it will be shared amongst our team. We look forward to welcome you back soon.
And incredible group of people! Professional doctors, incredibly sweet and caring assistants and a smiling, welcoming receptionist.
Me and my partner did and still doing tens of different treatments there, we love the place
Dear Al Jubran, thank you for your kind recommendation about our practice. This is very much appreciated by us and it will be shared amongst our team. We look forward to welcome you back soon.
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Beste Nina, naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Gezien het aantal sterren is er veel ruimte voor verbetering. Wilt u dan ook contact opnemen met onze praktijkmanager Danny via info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
Bijzonder slechte ervaring met de organisatie. Niet met de tandartsen die hun uiterste best doen, maar met alles er omheen.
Lassus vraagt veel geld voor hun diensten maar leveren naar mijn inzien niet. Afspraken worden verkeerd gemaakt, op andere locaties en er word onprofessioneel aan de telefoon gedaan.
Mede hierom naar een andere tandarts gegaan.
Het ziet er allemaal mooi uit, maar de service laat te wensen over. Zonde!
(Translated by Google)
Very bad experience with the organization. Not with the dentists who do their utmost, but with everything around them.
Lassus charges a lot of money for their services, but in my opinion they don't deliver. Appointments are made incorrectly, at other locations and the telephone is unprofessional.
Partly because of this I went to another dentist.
It all looks nice, but the service leaves much to be desired. Shame!
Beste Dylan, wat vervelend om te lezen dat u niet tevreden bent met onze service. Naar aanleiding van uw beoordeling komen wij graag met u in contact om te praten over uw ervaring met onze praktijk. Wilt u dan ook contact opnemen met onze praktijkmanager Danny Junge via info@lassustandartsen.nl. Dit wordt door ons zeer gewaardeerd.
Always a very good, clean experience at the practice and I'm happy to be a regular client!
Telephonic waiting time to make an appointment is crazy though. Always quite hard to get ahold of someone.
Been going to Lassus at Keizersgracht and Lassusstraat for the last 2 years. All the dentists and hygienists I've seen have been great, no complaints about them at all.
The people at the front desk, however, are something else. At both locations, they've been snooty and unhelpful. You know those movies where there's a snooty receptionist at the front desk of a modeling agency/advertising firm/gallery? That's exactly how the Lassus front desk folks are. They've also been incompetent with my insurance claim twice and have been neither apologetic nor helpful about it. In fact, the last time I went in and asked to verify my personal information, the receptionist gave me a look that could freeze vodka. Sigh.
Dear Nessie, we are very sorry to learn that we did not meet your expectations. I can't find you in our system under this name. Could you please contact our clinic manager to discuss your experience with him? I'm sure we can find a solution together. You can reach Danny Junge via info@lassustandarten.nl. This will be very much appreciated by us.
My opinion that this company is there to take your money, but has little / no interest in you. Pay for 40min intake, get 10min (maximum) - while you're only interested in seeing a hygienist... On top they were more than 25min late to see me (vs. the appointment scheduled time) - and had no manner to offer an apology for their "urgent case". ... Completely ridiculous experience. You make sure that you read the bad reviews, they are not here for nothing. Don't let the fancy reception take your attention away from the real matters. Both the assistant and the doctor were incredibly young - I doubt they have sufficient experience in what they are supposed to do...
Dear Eniko, we are very sorry to read that we did not meet your expectations. Our clinic manager has been in contact with you about your experience with us.
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Nice service good fix
Very bad service.
Telefonisch vrijwel niet bereikbaar.
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Virtually unavailable by phone.
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Keurige en schone praktijk met vriendelijke mensen die weloverwogen met alles m.b.t. je gebit omgaan. Ze willen niet slechts ordinair aan je verdienen maar adviseren wat het beste is, ook als ze daar niets aan verdienen!
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Neat and clean practice with friendly people who take a well-considered approach to everything regarding your teeth. They don't just want to make money from you, but advise what is best, even if they don't make any money from it!
Na een slechte ervaring bij een andere locatie (stationsplein) van deze tandarts, ben ik 2 jaar uit zenuwen niet meer geweest. Omdat ik toch weer last kreeg, ben ik toch maar gegaan. Een spoed bezoek gehad en meteen een dag daarna een afspraak bij de mondhygieniste. De dag na de mondhygieniste, brak er een stuk kies af. Waarschijnlijk is er dus onzorgvuldig mee omgegaan.
Toen ik hierover belde, moest ik blijkbaar een 10 min discussie aan met de receptioniste die mij niet serieus nam en achteraf maar zei dat zij er niet over kon oordelen, dus moesten we maar een afspraak inplannen.
Voor iemand die angst heeft voor de tandarts, valt dit dus extra slecht. Ook bij het maken van OPNIEUW een spoed afspraak, vanwege de stuk kies, verliep het echt bijzonder slecht.
Bij binnenkomst van de afspraak, ging ik zitten en voordat ik maar 1 woord eruit kreeg, barste ik in tranen uit. Ik was zo zenuwachtig en vooral na dat telefoon gesprek, voelde ik mij echt niet meer prettig bij hun.
Ik probeerde mijn frustratie over dat gesprek te uiten naar de tandheelkundige , maar alles wat ik kreeg te horen was dat ze er niet bij was, dat ik het moest vergeten en moest kijken naar de toekomst. En het meest interessante, is dat er niks noppes nada aan mn kies is gedaan, maar dat ik maar weer een nieuwe afspraak moest maken.
Vind je het dan gek als ik nu zeg dat ik het gevoel kreeg dat ik niet serieus werd genomen?
Al met al, mijn vertrouwen is weg. Ik heb in de persoonlijk mail aangegeven dat mijn vertrouwen weg is en daar werd alleen op gereageerd met een bevestiging van uitschrijven.
Bij deze, ga NIET hier naar toe als je angstig bent voor de tandarts, want die aandacht hoef je hier niet verwachten. Onnodig extra afspraken maken en slechte klantenservice.
(Translated by Google)
After a bad experience at another location (station square) of this dentist, I haven't been back for 2 years out of nerves. Because I started having problems again, I went anyway. Had an emergency visit and an appointment with the dental hygienist the next day. The day after the dental hygienist, a piece of tooth broke off. It was probably handled carelessly.
When I called about this, I apparently had to have a 10-minute discussion with the receptionist who did not take me seriously and afterwards said that she could not judge it, so we had to schedule an appointment.
This is particularly bad for someone who is afraid of the dentist. Also when making an emergency appointment AGAIN, because of the broken tooth, things went really badly.
Upon entering the appointment, I sat down and before I could get even 1 word out, I burst into tears. I was so nervous and especially after that telephone conversation, I really didn't feel comfortable with them anymore.
I tried to express my frustration about that conversation to the dentist, but all I was told was that she wasn't there, that I should forget about it and look to the future. And the most interesting thing is that nothing has been done to my tooth, but I had to make a new appointment.
Do you think it's strange if I say now that I got the feeling that I wasn't being taken seriously?
All in all, my confidence is gone. I indicated in the personal email that my trust has lost and the only response was a confirmation of unsubscription.
In this case, DO NOT go here if you are afraid of the dentist, because you should not expect that attention here. Making unnecessary extra appointments and poor customer service.
Beste mevrouw Smolders, het spijt ons dat u niet goed bent geholpen in onze praktijk. We hebben inmiddels de desbetreffende collega's gesproken, zodat u en andere cliënten in de toekomst de juiste zorg van ons ontvangen.
Extra high quality service! At the first appointment, my dental condition was fully assessed. And they created a professional dental schedule.
- Dental cleaing, filling, etc.
My dental plan and treatment were done by the same doctor.
And I have to say, I have never ever seen this incredibly amazing job in my whole life. I never thought a filling can be perfect like that. Looks super natural and exactly the copy of the other side without taking simples.
Dr. Karin Weise is a God!!!!
Thank you so much!
Binnen 1 dag geholpen aan mijn afgebroken voortand door Tom
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My broken front tooth was helped within 1 day by Tom
Ben heel professioneel geholpen door Tom, Jordi en Yisef met het terug zetten van mijn draadje en daarna ook met het aftellen van mijn anti knars bitje. Alle drie de heren waren heel professioneel en ook vooral vriendelijk. Ik kan deze tandarts praktijk zeker aanraden.
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I was helped very professionally by Tom, Jordi and Yisef with putting my wire back and then also with counting down my anti-grinding bit. All three gentlemen were very professional and especially friendly. I can definitely recommend this dental practice.
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The best dentist and hygiënist that I know!!
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My wife called to have a teeth cleaning for me and her, instead they push us to do an intake,less than 20 min costed 168, than they did a very botched job at cleaning( which it’s less than 30 min, of which at 10 spent telling you how back you clean your teeth) they were pushing me to take all my teeth to do implants. I was very fed up but after I’ve spent the money for the intake I hoped the service was worth it, instead it’s just a corporate money cow, and i regret so much to have fallen for it. The job was so poorly done, my wife’s teeth is still horribly stained( I couldn’t take a better picture but it’s just horrible) and they were very pushy to take her teeth out for an implant and wanting to book the extraction before Xmas, this is a place without a soul. I feel embarrassed to overshare the pictures but this lack of professionalism after I paid this price really bothered me. I’m sharing this in all their locations, because they have several under the name Lassus and few with another brand, you never see the same doctor, all staff very young not professional, they are nice people but not good dentists
Dear Mr. Marasca,
Thank you for sharing your experience with us who helps us to improve the quality of our service. Please accept our sincere apologies for not being able to meet your and your wife expectations. The reason why the intake is so important, is because this allows us to examine your oral health and identify any problems at an early stage. We have forwarded your feedback to our clinic manager and the practitioner. They will contact you regarding your feedback as soon as possible.
Kind regards,
Lassus Tandartsen
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outstanding service
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Great! Really professional, thorough and effective treatment. Saved my teeth!
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They will spam you with emails to remind you to clean your teeth for that nice extra €€€ but then when you email them for a needed appointment, they just don’t respond in any of their addresses.
Or maybe it’s because it’s in English and they don’t think expats are worth their time. Who knows!
Dear Mr. Burek,
We kindly thank you for your feedback and we are very sorry to learn that you have experienced our reminders as 'spam'. Every six months we send our clients a reminder so that they will know that it is time for a dental cleaning and a check up. If you find this unpleasant, you can always let us know and we can exclude you from sending these reminders. Also it makes us sad to read that your experience has made you think that expats are not welkom, since we are working together with different kind of expat communities to make you, expats, feel welkom at our clinics. The reason why it takes longer now for replying to our e-mail is because it is at the moment very busy at our clinics duel the end of the year.
Could you please be so kind to contact us so that we can talk with you regarding this matter? We can not find you unfortunately in our system under the name 'Tapsi Burek'. You can contact our clinic manager Danny Junge directly via danny.junge@lassus.nl.
Kind regards,
Lassus Tandartsen
Amazing experience. The Dental Hygienist, Silvia, was absolutely fantastic!
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One of the reason for choosing Lassus Practice for your dental care is the great number of specialists working at the many locations available in the city. This allows for spot on consultations, second opinions, quick booking and re-booking system, wide variety of available treatments and flexibility in schedule. The staff is very professional and locations are all provided with cutting edge equipment and stylishly furbished interiors which of course are not essential but definitely help make patients comfortable. Highly recommended.
Dear Martina,
Thank you for your positive feedback! This makes us smile :-).
Kind regards,
Lassus Tandartsen
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wonderful practice with excellente customer attention and kindness; my entire family attends Lassus.
I absolutely love this dental practice. As someone with dentist-anxiety, the staff here have completely transformed my expectations and experience. Walter and Marley take such good care. With compassion, education and kindness, they have made a huge impact on how I practice and maintain my dental health. I look forward to my visits every time and leave with a big smile.
Seen a few dentists in Amsterdam but Lassus is like my happy place. Helped with really extensive problems, extremely flexible and solutions oriented. They are like bridge for all things dutch and expats.
My special kudos goes to Monique! You made my day again and again.
Nice attention, professional staff and neat place overall
Very happy with the experience here. They have been able to find me an appointment quickly when it was needed. The facilities are modern and beautiful!
Dear Alex,
Thank you for your excellent rating! We are very glad to learn that you are happy with the experience.
Kind regards,
Lassus Tandartsen
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Always a good experience. Very proffessional and friendly
Fijne relexe mensen en fijne sfeer.
(Translated by Google)
Nice relaxed people and nice atmosphere.
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Lassus Tandartsen ervaar ik als een plek waar er écht aandacht voor mij als patient is, waanzinnig goeie professionals werken en dat bovendien in een prachtige praktijk.
(Translated by Google)
I experience Lassus Dentists as a place where there is real attention for me as a patient, where incredibly good professionals work and in a beautiful practice.
top tandarts!
(Translated by Google)
top dentist!
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Beste cliënt,
Graag komen wij met u in contact om te praten over uw ervaring. Wij kunnen aan de hand van uw rating concluderen dat uw bezoek aan onze praktijk niet helemaal naar wens is verlopen. Wij zouden graag willen weten hoe wij dit kunnen verbeteren en wat er fout is gegaan. Omdat wij u niet in ons systeem kunnen vinden, vragen wij u vriendelijk om contact op te nemen met onze praktijkmanager Danny Junge via danny.junge@lassus.nl of te bellen naar 020 - 471 3137.
Met vriendelijke groet,
Lassus Tandartsen Keizersgracht
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I send two emails to set an appointment but nobody answers, is the clinic closed?
Dear client,
Thank you for contacting us. We are extremely sorry that nobody has answered your twe e-mails. This is definitely not what you should expect from us. Our clinic is not closed. We kindly ask you to contact our clinic manager Danny Junge directly so that we can apologize and see what went wrong. You can contact him via danny.junge@lassus.nl or give us a call 020 - 471 3137.
Please rest assured we have shared your comments with the manager to Ensure similar occurrences are avoided in the future.
Kind regards,
Lassus Tandartsen Keizersgracht
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Too commercial, always extra time/charge etc.
Dear client,
Thank you for your feedback. We are saddened about your rating and would like to get in touch with you to hear your opinion about how we can improve. Unfortunately we can not find you in our system under the name ''Man Djw'' so we kindly ask you to contact our clinic manager Danny Junge via danny.junge@lassus.nl.
Kind regards,
Lassus Tandartsen
Hele fijne eerste ervaring. Tandarts was vriendelijk, geduldig en duidelijk in haar uitleg.
(Translated by Google)
Very nice first experience. Dentist was friendly, patient and clear in her explanations.
Great service, friendly and thorough. Getting an appointment was smooth and all went fast. Kuddos on the explanations on the state of my teeth health.
Dear Baptiste,
thank you for your positive rating and kind feedback!
Kind regards,
Lassus Tandartsen
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Very Professionnals and excellent care advices
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I made an appointment with the dentist Walter Gomes Miranda, at the Keizersgracht branch. The service was flawless and quick. The office is clean, very organized, and professional.
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They work mostly good. Tooth removal went quick and without a long waiting time like in a hospital. I would recommend to imrove administration as I received 2 times a double invoice which takes me a lit of time to check and prove it is incorrect.
Dear Valeria,
Thank you for your feedback. We are glad to read that you are happy with the treatment. Your feedback regarding the administration we will certainly take into account. We welcome any additional feedback you may choose to share. Since we can not find you in our system, we kindly ask you to contact our clinic via 020 - 471 3137 or info@lassus.nl.
Kind regards,
Lassus Tandartsen
Everyone is very friendly and provides great customer service. The treatment is also great for the price
Nice place, nice people! Painless!
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Staff were nice and service seemed fine (just a check up) but pricing seems excessive. I had no problems but was charged the maximum possible for the intake check (104 EUR) and they charge 25EUR even just to look at my old x-rays (as I didn’t need new ones) which seems a way of adding on extra costs.
Dear Katie,
We would kindly thank you for taking your time to provide us with your precious feedback. We are pleased by your positive comment regarding our staff and service but we are sorry to read that you had the feeling that our practice is adding extra costst without any reason. Please notice that the prices in The Netherlands are fixed and set on a yearly basis by the Dutch Healthcare authority (NZa), which is commissioned by the government.
Our clinic manager will contact you any time soon to discuss this matter further and answer any questions you may have.
Kind regards,
Lassus Tandartsen
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as always, great experience, lovely professional and place is well conditioned for the patients
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Dear client,
In regards to your review we would like to get in touch with you, because we can conclude from this that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Danny Junge via Danny.Junge@lassus.nl or 020 - 471 3137. This will be very much appreciated by us.
Kind regards,
Lassus Tandartsen
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Ben een angst patiënt wordt altijd met zoveel respect behandeld en serieus genomen .
Ik waardeer dat echt ga hier nooit meer weg.
(Translated by Google)
An anxiety patient is always treated with so much respect and taken seriously.
I really appreciate that, never leaving here again.
Beste Odie,
Lassus Tandartsen hecht veel waarde aan de mening van onze cliënten en wij stellen uw reactie dan ook erg op prijs! Wij zijn erg blij met u als cliënt en zijn blij om te lezen dat dit wederzijds is. Graag tot de volgende keer!
Met vriendelijke groet,
Lassus Tandartsen
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Ik heb geen op- of aanmerkingen. Fijne tandartspraktijk!
(Translated by Google)
I have no comments or comments. Nice dental practice!
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The dental clinic was very clean and impressed with all the safety measures and standards that they follow.
I went to get my teeth cleaned and the dentist was very thorough and very careful. She explained in detail how I should be taking care of my teeth routinely.
I am overall very happy :D
Worst dentist I know. I had an appointment as my wisdom tooth was infected. 2 days later the infection spread to my throat and I could hardly breath. I asked for an appointment which was later cancelled by the dentist as it wasn’t needed in her eyes. Even my partner called to Explain how bad the situation was, infection was now up to under my eye, lymph and spread in my top and bottom jaw. Again a consult was made and later cancelled as the dentist did not find it necessary for me to come in. In the end I needed to go to an emergency dentist. Which gave me antibiotics, longer than the standard 5 days as the infection was really bad. If I was any later, I needed to go to the hospital as the infection was in my bone. Worse dentist in Amsterdam!
Dear Ms. van der Laan,
Thank you for your honest review. We regret to read that you are unhappy with the dental care we provided you and we truly apologize for this. We really would like to get in touch with you to know how the situations is at the moment regarding your health. Please feel free to contact us at any time since we can not find you in our system. You can contact our clinic manager Danny Junge directly via Danny.Junge@Lassus.nl
Kind regards,
Lassus Tandartsen
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Beste meneer van Amerongen,
Hartelijk dank voor uw review. Helaas kunnen wij hieruit concluderen dat uw bezoek niet naar wens is verlopen. Graag komen wij met u in contact om te praten over uw ervaring in onze praktijk. Alleen met uw feedback kunnen wij onze zorg en dienstverlening verbeteren. Omdat wij u niet in ons systeem kunnen vinden, vragen wij u vriendelijk om contact op te nemen met onze praktijk manager Danny Junge via Danny.Junge@lassus.nl.
Met vriendelijke groet,
Lassus Tandartsen
He was like Billy the Kid the speed he took my two teeth out. I blinked, and they were gone. What a guy!
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Excellent dental clinic! I had a dental emergency which they handled extremely well. I was able to get in right away, the staff were kind, and the dentist was gentle. Highly recommend!
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Nice and quiet clinic near the downtown with very good professionals.
The attention of the staff and the quality of the appointment was really good
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Highly competent dentists and staff and clean and pleasant locations that are conveniently located throughout the city. Always a pleasure.
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Dear client,
In regards to your review we would like to get in touch with you, because we can conclude from this that there is a lot to improve from our side. Only with your valuable feedback we can improve our services and dental care. Please get in touch with our clinic manager Danny Junge via Danny.Junge@lassus.nl or 020 471 3137. This will be very much appreciated by us.
Kind regards,
Lassus Tandartsen
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Overall it was a great experience. The dentist was knowledgeable and explained how the referral process would work to get my wisdom teeth out. The dental hygienist was nice. Everyone was professional and it was as painless as it could be.
Dear client,
We appreciate your time to share your comments with us and we are glad to read that you are satisfied with our service!
Kind regards,
Lassus Tandartsen
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Supergoed geholpen.
(Translated by Google)
Very well helped.
I have been a happy patient of this clinic for about a year.
Then one day I had some pain in my implant so I came in to get some treatment which didn't help and I had to go back two days later for another treatment that made the pain go away. The doctor of the second treatment even said two days ago the first doctor didn't do anything relevant. I received bills for both treatments and I paid both.
One month later was my implant appointment. I went in for about 5-10 minutes, the doctor only took a look and asked me to go home to find out more information from my previous dentist, which I already did accroding what they had me ask before hand, but it wasn't enough. For this appointment I got a bill for a proper treatment. That was the last straw for me!
After some communications, Lassus decided to lower the cost of the implant appointment and reimburse me the first pain treatment that didn't work. The thing is they only reimbursed me the money I paid from my own pocket not the part covered by my insurance, which had maxed up by them and I had to pay my own money for later treatments including the implant treatment.
After more communication, they just ignored me and asked me to talk to their invoice company! And that went no where.
So I decided to leave it like that and also leave the dentist.
Dear Mr. Jiang,
We appreciate your time to share your comments with us very much since this gives us a valuable opportunity to respond and reflect.
Please accept our sincere apologies for not being able to meet your entire expectations and the inconvenience regaring the invoices.
We can see in the communication towards you that our colleague did send you an e-mail with the message that also the costs from your insurance are reimbursed. We already asked our colleague to contact the invoice company, to find out where it went wrong. She will contact you as soon as possible.
Please feel free to contact us at any time in case we can be of any further assistance.
Yours sincerely,
Lassus Tandartsen
Waardeloze receptie! Ik heb anderhalve week geleden een afspraak ingepland als nieuwe klant (receptioniste heeft zelf de datum aangeboden), kom ik vandaag aan word er verteld dat ik helemaal geen afspraak heb staan maar er wel een klantenbestand is aangemaakt. Niemand die verantwoordelijkheid neemt voor de gemaakte fout natuurlijk en de volgende mogelijkheid voor een afspraak is 3 weken verder.
(Translated by Google)
Lousy reception! I scheduled an appointment a week and a half ago as a new customer (the receptionist offered the date herself), when I arrive today I am told that I do not have an appointment at all, but a customer file has been created. Of course, no one takes responsibility for the mistake made and the next opportunity for an appointment is 3 weeks later.
Beste Jeffrey,
Lassus Tandartsen hecht veel waarde aan de mening van onze cliënten en wij stellen uw reactie dan ook erg prijs. Wij vinden het jammer om te lezen dat uw bezoek niet is verlopen zoals gepland. Wij nemen uw feedback zeer serieus en hebben inmiddels contact gehad met onze collega. Wij begrijpen dat uw tijd waardevol is en doen er alles aan om ervoor te zorgen dat u zo snel mogelijk terecht kunt bij een van onze behandelaren. Wij vinden het spijtig dat u die dag geen afspraak had staan, maar ons inzien heeft onze collega er alles aan gedaan om u te voorzien van een afspraak door aan onze behandelaar te vragen of u op dezelfde dag nog een afspraak kon krijgen, echter was dit helaas niet meer mogelijk. Ook wilde onze collega graag voor u een nieuwe afspraak op korte termijn inplannen, eerder dan 3 weken.
Wij kijken graag met u mee hoe de vork in de steel zit en hoe wij verder kunnen helpen. Daarom nodigen wij u van harte uit om contact met ons op te nemen via justina.sarwaji@lassus.nl
Met vriendelijke groet,
Justina Sarwaji – Lassus Tandartsen
Im giving the 2 stars because staff are very polite and friendly. The aesthetics of the dentist is lovley, very clean and relaxing environment.
The lack of 3 stars is the over charging of the place, i have recently moved dentist and i got qouted €2200 for the work that needed doing, my new dentist which i have moved over to laughed at the quotation and charged me €880 for the exact same work.
I have also spoke to numerous expats and dutch who have all said stay away from this place as they tend to over charge and qoute you for the most expensive materials to be used.
Dear Anthony,
We would kindly thank you for taking your time to provide us with your feedback.
While we are pleased by your positive comments regaring our practitioners and the environment we are very sorry to read of the disappointment experience about the costst of the treatment.
Please notice that the prices in The Netherlands are fixed and set on a yearly basis by the Dutch Healthcare authority (NZa), which is commissioned by the government.
The difference in prices may depend on the technical work that has been done. Also we are committed to ethical and sustainability care, that is why we only use high quality materials which our clients can enjoy for many years in good condition.
Should you wish to discuss this matter further, we will be happy to clarify your concern in greater detail. Since we can not find you in our system, please do contact us directly via justina.sarwaji@lassustandartsen.nl
With kind regards,
Lassus Tandartsen
Absolutely, hands-down the best dentist I have ever been to. I have done quite some work with them and they are always flawless. I'm usually extremely scared of going to the dentist, but Ms. Horati (who is my main doctor) is so calm and kind that I am not scared and nervous anymore. I recommend Lassus 100% and I would never go elsewhere.
Dear Ms. Sitea,
Thank you for your excellent rating! We are very pleased by your positive comments. We will definitely share your comments with the team.
Great dentists with terrible front office.
Receptionists make stupid mistakes that costs a
a lot of delays in your treatment. Nobody takes responsibility or tries to make up for errors, one of the worse customer experience I have seen in my life.
Dear cliënt,
We would like to thank you for reaching out to us about your experience in our clinic.
We are saddened about your experience. Our goal is to deliver a pleasant visit at all time for all of our clients and we regret we were unable in doing so.
Since we can not find you in our system under the nam Laf, we kindly would ask you to contact us to discuss this matter further. With your feedback we will do everything in our power to make sure your next visit at our clinic will be pleasant as possible.
You can contact us via michael.veder@lassus.nl
Kind regards,
Lassus Tandartsen
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Absolutely amazing office where every single person is so sweet, welcoming and knowledgeable. I usually hate going to the dentist, but this office has truly changed my mind.
Dear Lefiola,
Thank you for your admirable review! We are happy to have you as our client and we are happy to read that this is mutual.
I had a a clean and polish from Maria and I am really happy. She is great I strongly recommend her! Thank you Maria so much:)
Dear Julia,
Thank you for reaching out to us. We are happy to read that you had a nice experience with Maria. We are happy with her too! We will send your compliments to her.
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As always very good experience with my dentist Walter. He is very caring, the best. All the studio is very clean, modern and well organized. Very friendly staff.
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Friendly staff, professional service and on time.
They have promised to send me the treatment program they have created for me and the results of the first sessions on email — this never happens. How I can trust them now?
But they surely send me bill and this survey.
Dear Anton,
Thank you for your feedback who helps us to improve the quality of our service. Please accept our sincere apologies for not sending you the estimate. I am not sure what went wrong but this is definitely not what you should expect from us. Your feedback has been send to the management and they will contact you as soon as possible and will send you the estimate as well.
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I am a dentist from India , i have done masters in orthodontics and dento facial orthopaedics , i already written everything on a paper and send it with your receptionist, and i already told that i am leaving Amsterdam that day evening , she cant even taken that paper inside also . this is how you people respect other country doctors ,very nice of you . very bad experience from your clinic doctor.
Dear Mr. Voodi,
We are extremely sorry for your experience and your feedback has already been addressed with the relevant parties. We are always willing to provide each person the very best service and never refuse to offer our help.
As we do not know what kind of paper you were offering, we kindly ask you to send it directly to our clinic manager Yamuna Martens via Yamuna.martens@lassus.nl. She is looking forward to receive your paper and she will handle it with care.
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Very bad experience. I go with a tooth pain. Next step she said I need a photo of the tooth we make it . After she said if I want to fix the tooth gonna cost me 2000€ wich is .... speechless ...then I said that is to much for fixing one tooth 2000€ so she said that she gonna put it out. Wich I didn’t agree because is not so bad the problem so I extract my tooth. At the end she put me to pay 120€ the consultation inside of the dentist room not at the reception and I didn’t have cash an she said that is only cash , I go put money out pay her, when I ask for the recipe for the 120€ she say that they gonna give me at the reception. I went at the reception the charged me 85€ for the photo of the tooth , because was only one photo, but on the recipe it says that the were made 3 photos. I asked why ? They said that like this they write. Anyway after I looked on the recipe that they give me the 120€ that I payed to the doctor inside they are not there. So I payed 205€ for a photo that they didn’t give me and I go from there with the same pain that I came because she not even touch the tooth. She was just saying to me what other problems I have. So I do not recommend at all, if you are young, you don’t speak good English they just do what they want with you and at the end is just loose of a lot of money and time and not even the problem solved!!!!!
Dear Ms. Pralea, we are so sorry to learn that your experience wasn't as it should be at our clinic. From what we read, we believe this is all been a terrible miscommunication, which we would like to sort out with you accordingly and find a solution together. Therefore we kindly urge you to contact our clinic manager Anne van Noorden via anne.vannoorden@lassus.nl or 020-2104007.
De beste praktijk en de liefste tandarts die ik ooit heb gehad.
(Translated by Google)
The best practice and the nicest dentist I have ever had.
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Had some pain in tooth, the dentist did some light cleaning to my teeth and then the pain didn't go away at all. Two days later I came back another dentist cues my pain and commented the last dentist didn't do anything.
Obviously both "treatment" were billed.
Dear Mr. Wang, we are so sorry to hear that the first treatment didn't go well. Unfortunately we cannot find you in our system under this name, so please contact our clinic manager Yamuna Martens via 0204221912 or yamuna.martens@lassus.nl. We would like to discuss what happened and seek for a solution to the inconvenience this has cost you. This will be very much appreciated by us.
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They took care of all my dental needs!
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Very professional. I went there to remove a wisdom teeth, I had a consultation and I got an appointment right the next day. The removal went super smooth, literally in 2 minutes I was already out of the clinic! I definitely will come back if needed, great job!
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Prima eerste ervaring met de tandarts en mondhygienist. Ik vond het fijn dat er tijd was om te bespreken of ik iets specifiek wilde laten doen, zonder gepusht te worden richting behandelen. De mondhygieniste was zo zachthandig en toch een fijn schoon gebit naderhand. Aanrader!
(Translated by Google)
Excellent first experience with the dentist and dental hygienist. I liked that there was time to discuss whether I wanted to have something specific done, without being pushed towards treatment. The dental hygienist was so gentle and still had nice clean teeth afterwards. Recommended!
Beste Renske, wat fijn om te lezen dat uw eerste ervaring zo prettig is verlopen en u na afloop een fijn, schoon gebit had. We zullen uw review met veel plezier delen aan Niels en Marlou. Mocht er onverhoopt iets gebeuren wat u niet prettig vind, kunt u uiteraard gerust contact met ons opnemen.
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I went in with a very painful and inflamed nerve in my tooth. Dr. Negisti Terborg was so patient with me and very cautious. Her calmness and gentleness made a very painful root canal cleaning bearable. She is very professional and clearly knows what she’s doing. Keep up the great work Doc.
November 2019 Update:
The service at this practice is really great. I went back for a root canal treatment and Dr. Sander Menso is really meticulous and pays attention to detail. He kept checking in to make sure I’m okay and he kept updated as he went on with the treatment. Thank you very much.
I had an operation to pull my 2 wisdom teeth out at Lassus. The operation was successful and injuries recovered in 10 days thank you very much. They have a good system in general. However, Dr. haven't informed me about how to take care of my injuries, I mean "none". Just told me don't eat for 30min. and sent me home. Therefore I had some problems in following days,so I had to go to dentist again just for consultancy 2 times and I had to use antibiotics. Of course it cost me some extra $$. In short, more caring for inexperienced patients please. The rest is good.
Beautiful, clean location, very good scheduling system and kind people. Was treated by a lovely, young dentist and her assistant. Explained everything in detail and what was going to happen. I felt more than comfortable and can warmly recommend. Looking forward to go again.
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Really friendly and good care
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I'm not totally satisfied with the service. I had two appoinment instead of one because the procedure not was well done in the first one. They prescribe me antibiotics when it was not necessary. After 3 months I'm still asking for my invoice because it was made wrong two times. If you compare price with the quality of the service is not the best.
Dear Mrs. Leon, we are sorry to learn that you are not totally satisfied with our services. Therefore we would like to get in touch with you to discuss your experience so we can improve our services. Please contact our clinic manager Yamuna Martens via info@lassustandartsen.nl or 020-422 1912. Thank you
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No hustle, very humane and friendly reception. They answer emails. The doctor (dentist) was very attentive to detail. And no pain. Thanks!
Thank you for the wonderful review, Tania. We are happy to learn that you didn't experience any pain during your last treatment and that your dentist was very attentive to detail.
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I had a very good experience in this practice. The doctor Rosalie was super nice and knowledgeable, and very friendly with my son. Recently my son (6) had his first filling here. He was very nervous about having a filling but he didn’t even feel a slightest pain, on the contrary he was very happy and proud of himself afterwards.. and I was amazed by the doctor’s talent of handling kids! Totally recommend both for adults and children!
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Snel een afspraak kunnen maken. Ik kreeg een goede heldere uitleg van de situatie met een duidelijk advies voor behandeling.
(Translated by Google)
Being able to make an appointment quickly. I received a good, clear explanation of the situation with clear advice for treatment.
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Great dentist!
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Niet zo"n beste ervaring. Ondanks haast voor mijn probleem duurt het 2 maanden voor ik terecht kan en zijn afspraken 2 x verzet.
(Translated by Google)
Not a great experience. Despite my haste for my problem, it took 2 months before I could be seen and appointments were rescheduled twice.
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Beste heer Ibrahim, graag komen wij met u in contact om te praten over uw ervaring. Op basis van uw beoordeling, zien wij veel ruimte voor verbetering. Helaas kunnen wij u onder de naam Walid Ibrahim niet vinden in ons systeem, wilt u dan ook contact opnemen met onze praktijk manager Yamuna Martens via 020-4221912. Alvast vriendelijk dank.
Very professional and client focused.
Dear Claudia, thank you for the kind review.
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Beste client, omdat u alleen een beoordeling heeft afgegeven zonder inhoudelijke feedback, komen wij graag met u in contact om te praten over uw ervaring in onze praktijk. Aan uw beoordeling te zien is er iets niet goed gegaan en zoeken we graag samen met u naar een oplossing. Wilt u dan ook contact opnemen met onze praktijk manager Yamuna Martens via 0204221912 of info@lassus.nl. Dit wordt door ons zeer gewaardeerd.
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Beste mevrouw Heling, dank voor uw beoordeling op Google. Omdat wij n.a.v. uw beoordeling veel ruimte zien voor verbetering, verzoeken wij u om contact op te nemen met onze praktijk manager Yamuna Martens om te praten over uw ervaring in onze praktijk. Alleen met uw feedback kunnen wij onze zorg verbeteren en toetsen. U kunt contact opnemen via 020-4221912 of info@lassus.nl. Alvast vriendelijk dank.
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Uitstekend geholpen door Nienke en Heleen! Zeer vakkundig, goede uitleg, geen centje pijn, en efficient zonder te haasten.
(Translated by Google)
Excellent help from Nienke and Heleen! Very professional, good explanation, no pain at all, and efficient without rushing.
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I’ve been very satisfied. They have been extremely professional, welcoming and do a high quality job of helping me to take care of my teeth. The dental hygienists work at on a high level of quality and professionalism. I don’t like to go to the dentist, but they make me feel comfortable.
Gewoon vriendelijk, prettig en ze zijn ook heel lief voor mijn kind.
(Translated by Google)
Just friendly, pleasant and they are also very kind to my child.
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Professional Treatment. Short waiting time on both occasions.
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Fijne praktijk, ik ga met plezier naar de tandarts en mondhygiënist.
(Translated by Google)
Great practice, I enjoy going to the dentist and dental hygienist.
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Simpelweg de beste tandartspraktijken van Nederland. Bij Lassus Tandartsen luisteren ze eerst goed naar je wensen en gaan vervolgens doeltreffend te werk met de meest innovatieve technieken die er zijn op tandheelkundig en -technisch gebied. Sympathiek, kundig en vrolijk team! Aanrader dus.
(Translated by Google)
Simply the best dental practices in the Netherlands. At Lassus Dentists they first listen carefully to your wishes and then work effectively with the most innovative techniques that exist in the field of dentistry and technology. Friendly, skilled and cheerful team! Recommended.
The experience was wonderful, however the "bridge" has once again come off again. Wondering if it can be redone on a more (or less) more permanent basis.
Hartelijk dank voor uw beoordeling!
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Wat een top mensen! Alle mensen die er werken zijn ontzettend beleefd, denken met je mee, kijken wat het beste voor je is, geven onzettend goed uitleg en advies, en zorgen voor de beste oplossing. Mijn complimenten voor deze tandartspraktijk!
(Translated by Google)
What great people! All the people who work there are extremely polite, think along with you, see what is best for you, provide excellent explanations and advice, and provide the best solution. My compliments for this dental practice!
Ik heb helemaal GEEN bezoek gebracht aan Lassus
(Translated by Google)
I did NOT visit Lassus at all
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Bedankt voor deze mooie beoordeling, Nadine.
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Hartelijk dank voor uw beoordeling.
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Bedankt voor uw review, mevrouw Broekema
Thanks to the specialists and staff I have had the best experience I could have wished for out of a tricky situation. For years I had a lingering infection in the root canal of my two frontal teeth and I needed to get implants to fix the problem for good. I waited for years due to fright of surgery, the effects of the infection getting worse and worse. At Lassus I found a specialist who works with ceramic implants instead of titanium ones and the whole proces in itself is one that is as natural and organic as can be. No use of unnecessary antibiotics and a general faith in the healing properties of the body as a holistic organism. The general state of health of my body was taken into account before the procedure and a plan to get as fit as possible before surgery was made. I took the opportunity to implement a more healthy lifestyle and let go of some unhealthy habits. Now I walk around with healthy gums and a beautiful smile. I havent had such beautiful straight, white frontal teeth since I was 10. The infection is gone, I have energy again. I recovered very fast from the operation due to the great guidance and preparation time.
I cannot thank the people at Lassus enough for getting my overall health back and for the way they made me a part of the proces. Explaining everything in detail and always genuinly wanting to know if I was doing ok during the procedures. Kudos to the receptionists for being super social and chatty with me, getting me teas while I was hanging around like a nosferatu waiting for my new teeth to be finished. Great gratitude for the guy who designed my new frontal teeth, they are beautiful and perfectly imperfect if you know what I mean. ;) Finally the biggest thanks to Ilian, the implantologist, for his mastery and finesse. Because of his care and skill I hopped out of the chair after a 4 hour operation feeling clear, focused and fine.
Getting these ceramic implants has been a lifechanging experience in all the good ways. Im happy I waited this long because otherwise I would not have had this experience with these people that are truly passionate about their profession.
Dear Kim, thank you so much for writing this honest review. We are so happy to read that you were able to took the opportunity to implement a more healthy lifestyle and walk around with healthy gums and a beautiful smile due to the treatments at our clinic. This is the reason why we became dentists :-)
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Just came back from an emergency appointment and the service was impeccable. From the phone call to the actual service, everything was perfect. I highly recommend it. = )
Dear Eduardo, thank you for the kind recommendation. Happy to read that you enjoyed our services, even though it was for an emergency appointment. We hope everything is OK now!
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Very good, nice and helpful. Beautiful building as well!
Thank you, Eri
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luisterend oor, deskundig en voortvarend optreden ( verwijderen hechtingen na trekken kies) en goed advies door gebruik meegegeven zachte borstel en afraden gebruik antibioticum
(Translated by Google)
listening ear, expert and energetic action (removing stitches after tooth extraction) and good advice provided by using a soft brush and advising against the use of antibiotics
Super unprofessional clinic. I came in with a gum infection and left with nothing but an empty vial wrapped in a paper towel. No cleaning/disinfecting. No antibiotics. When I took the dentist's referral to the hospital (who recommended I have a tooth removed), the surgeon told me the wrong side of my mouth was noted and the tooth was perfectly healthy. I am now left with 150eur hospital bill for absolutely nothing. I wrote to the clinic and received no reply....
Dear Ms. Surowka, we are sorry to learn that we didn't meet your expectations and you never received a response to your complaint.Sometimes we give a referral to remove your wisdom tooth preventional and that's also why we don't prescribe antibiotics. Please feel free to contact our Clinic Manager Yamuna Martens via info@lassustandartsen.nl if you would like to discuss your experience and perhaps find a solution together.
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Lassus is een superfijne tandartspraktijk. De medewerkers zijn erg goed in hun werk en heel erg vriendelijk. Ik vond de tandarts doodeng, en het is nog steeds niet mijn hobby, maar iedereen houdt rekening met mijn ietwat gespannen houding als ik in de stoel lig. En ik kan zo leuk kletsen over van alles en nog wat met sommige medewerkers!
(Translated by Google)
Lassus is a super nice dental practice. The employees are very good at their work and very friendly. I found the dentist terrifying, and it is still not my hobby, but everyone takes my somewhat tense posture into account when I lie in the chair. And I have so much fun chatting about anything and everything with some of the employees!
Beste Emilie, wat fijn om te lezen dat je zo blij bent met onze praktijk en dat er in het bijzonder zo goed rekening wordt gehouden met jouw angst. We weten dat onze clienten niet altijd met plezier naar de tandarts gaan, maar we doen er alles aan om het zo aangenaam mogelijk te maken;-)
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Thank you, Martin :-)
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Great dentist! Would highly recommend
Dear Jessica, thank you for the kind recommendation.
Bij Lassus Tandartsen word je netjes behandeld, zowel door de receptioniste als door de mondhygieniste.
(Translated by Google)
At Lassus Dentists you will be treated politely, both by the receptionist and the dental hygienist.
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Uitstekende service en zeer kundige tandartsen.
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Excellent service and very skilled dentists.
Hartelijk dank, Willem.
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Professional, Clean and pleasant. Very satisfied with this Dentist office.
Dear Ricky, thank you for your review on Google. We're happy to read that you are very satisfied with our services.
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Door slechte communicatie met de tandarts van deze praktijk zijn mijn tanden scheef gaan staan. Vervolgens werd mij geadviseerd om 3 jaar een beugel te nemen.
Ik zou iedereen aanbevelen een grote boog om deze tandarts heen te maken. Hij is duur en slecht.
(Translated by Google)
Due to poor communication with the dentist at this practice, my teeth became crooked. I was then advised to get braces for 3 years.
I would recommend everyone to give this dentist a wide berth. It's expensive and bad.
Beste Wim S, vanwege uw beoordeling komen wij graag met u in contact om te praten over uw ervaring en gezamenlijk te kijken naar een oplossing. Wilt u daarom contact opnemen met onze praktijk manager Yamuna Martens via info@lassustandartsen.nl of 0204221912. Dit wordt door ons zeer gewaardeerd. Hartelijk dank.
Een stelletje amateurs. Onervaren specialisten die niet met elkaar communiceren.
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A bunch of amateurs. Inexperienced specialists who don't communicate with each other.
Beste mevrouw Van Rappard, graag komen wij met u in contact om te praten over uw ervaring in onze praktijk, zodat we samen naar een passende oplossing kunnen zoeken en onze zorg kunnen verbeteren. Wilt u daarom contact opnemen met onze Praktijk Manager via 020-4221912 of info@lassustandartsen.nl. Dit wordt door ons zeer gewaardeerd.
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Arrived late once, the staff was friendly and told me that I could still be helped if I waited a little. The service is good; I would recommend them
Good service, many offices
Thank you, Konstiantyn
Word altijd goed behandeld en kan alles vragen bij de tandartsen en mondhygienisten.
(Translated by Google)
Always receive good treatment and can ask anything from the dentists and dental hygienists.
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Hele fijne praktijk, ziet er mooi uit en de tandartsen geven je een fijn gevoel en zijn erg goed!
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Very nice practice, looks nice and the dentists make you feel good and are very good!
Dank voor de lieve woorden, Mignon. Fijn om te lezen dat u tevreden bent over onze tandartsen en u met een prettig gevoel de praktijk bezoekt.
Lassus tandartsen is een toegankelijke en super professionele praktijk. Zij kijken samen naar de beste oplossing voor jouw gebit. Wat een andere tandarts niet wil of kan, is hier mogelijk. Zij luisteren echt naar wat jij wilt. Super handig ook dat je mondhygiëniste, tandarts, implantoloog, paradontoloog in 1 praktijk zitten. Tevens toegankelijk ook voor mensen die de Nederlandse taal niet kundig zijn. Kortom ik ben een super tevreden klant en raad iedereen aan naar Lassus te gaan!
(Translated by Google)
Lassus dentists is an accessible and super professional practice. Together they look for the best solution for your teeth. What another dentist does not want or cannot do, is possible here. They really listen to what you want. It is also super convenient that your dental hygienist, dentist, implantologist and periodontologist are in 1 practice. Also accessible to people who do not speak the Dutch language. In short, I am a very satisfied customer and recommend everyone to go to Lassus!
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Had root canal work and it went wrong still in lots of pain 2 weeks later and not able to see specialist for over 6 weeks. very disappointed and no idea how much the specialist is going to cost and % chance of saving the tooth :-(
Dear Mr. Joseph, we are very sorry to learn that you are still in pain after your endo start. It is quite normal to have some pain for 1-2 weeks after the treatment, but in case of severe pain or swelling we urge you to contact us directly to set up an emergency appointment via 020 - 422 1912. Our colleagues can also send you the estimate again for the follow up appointment.
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I have been here multiple times last year and am very content: professional, well organised, clear in the communications, easily reachable, informal approach, clean. All good. The downside of the success is that agendas are quite full so there might be a waiting time before getting a (follow-up) appointment.
Supervriendelijk en professioneel team. Fijne ruimte ook.
(Translated by Google)
Super friendly and professional team. Nice space too.
Very happy with the treatmant in Lassus practice and the work done. I had appointment with Walter, he is very experienced dentist and pleasant person.
Reception ladies could be nicer and more accurate with making the appointments.
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Hele fijne praktijk. Het personeel is ontzettend aardig en betrokken. Ik heb altijd het gevoel dat ze de tijd voor je nemen en echt luisteren, terwijl ik nooit lang hoef te wachten in de wachtkamer. Vorig jaar een kroon laten zetten, wat ik vrij spannend vond, maar werd in elke stap van het proces betrokken en mocht zelfs meekijken hoe de kroon gemaakt werd. Ook prettig dat ik maar 1 afspraak nodig had om de kroon te laten zetten. Je kunt ook dubbele afspraken maken bij deze praktijk, zodat je in een keer naar de mondhygienist en tandarts kunt. Kortom, fijnste praktijk van Amsterdam!
(Translated by Google)
Very nice practice. The staff is extremely nice and involved. I always have the feeling that they take the time for you and really listen, while I never have to wait long in the waiting room. Had a crown placed last year, which I found quite exciting, but I was involved in every step of the process and was even allowed to watch how the crown was made. It was also nice that I only needed 1 appointment to have the crown placed. You can also make double appointments at this practice, so that you can visit the dental hygienist and dentist at the same time. In short, the best practice in Amsterdam!
Professional and thorough, very happy!
I'm (very) happy with my current dentist at Lassus Tandartsen. She is a true professional, doesn't beat around the bush and is mindful of my insurance status & annual limit.
However, about 1,5 year ago I went in for the hygienist and additionally I got checked by dentist Jacques Schimberg he told me I had a cavity and asked if we could plan an appointment to fill it (insulting the hygienist in the process, because she didn't see the cavity). I said yes, but I had to insist I wanted my personal dentist (he was great, and retired soon after). When I sat down in the chair he my personal dentist said something about a picture being taken which raised my attention because I didn't have that done. I asked for a second opinion by my dentist and we came to the conclusion there was no cavity at all!
I filed a complaint but Mr. Schimberg didn't want to respond and never apologised personally.
Although I'm really happy with my current dentist, the whole situation still raises questions and doesn't feel resolved properly. I feel conned, I'm still waiting for a personal apology and I think he should also apologise to the hygienist on duty that first day.
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Almost 6 months so far, great experience.
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Highly professional in general. But on my last appointment I was scheduled at 11 and doctor started working at 1128 approximately.
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Beste mevrouw Rottier, omdat u alleen een beoordeling heeft gegeven, komen wij graag met u in contact om erachter te komen wat er precies is gebeurd. Alleen met uw feedback kunnen wij onze zorg en service verbeteren en u wellicht een gepaste oplossing bieden. Wilt u contact opnemen met onze Praktijk Manager Yamuna Martens via 020-4221912 of info@lassustandartsen.nl? Dit wordt door ons zeer gewaardeerd.
Een hele fijne praktijk stellen plan op en denken mee
(Translated by Google)
A very nice practice, drawing up a plan and thinking along
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Sweet people, great advice and good care!
Ik voel me na 30 jaar niet meer dan een nummer als klant
(Translated by Google)
After 30 years I feel like nothing more than a number as a customer
Geachte mevrouw Van der Lem, dank voor uw review. Het is zeer spijtig te lezen dat u zich na al die jaren niet meer dan een nummer voelt. Dit is absoluut niet onze intentie en wat u van ons mag verwachten. De Praktijk Manager heeft met u afgesproken dat zij vanaf nu uw contactpersoon is bij vragen en wij hopen zo met u de behandelrelatie te verbeteren zodat u zich weer gehoord voelt.
I have never seen such an unprofessional dentist and I have never been in such a pain, because of medical misconduct. One of their endodontologist simply did not clean the side of the root canal, only its end, which is very unusual compared to other dentists' practice. Unfortunately, I was so impressed by the luxurious interior of the clinic that I convinced myself that they may use such chemicals making the physical cleaning unnecessary. However this method does not exist yet, therefore half of my face swallowed up and for 2 days I experienced huge pain not letting me sleep and work. When I called their call center, an agent/receptionist offered me an appointment for the next week... Then I just walked into one of their other clinic where a general dentist reopened and cleaned the root canal properly and prescribed antibiotics that allowed me to keep my tooth.
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De mondhygieniste Kiyana is heel kundig, zorgvuldig en reuze aardig.
(Translated by Google)
The dental hygienist Kiyana is very skilled, careful and very nice.
Beste Claudia, dank voor de leuke waardering over uw behandeling bij Kiyana. We zullen deze dan ook met veel plezier met haar delen!
Fijn dat ik een ervaring kan schrijven van mijn laatste bezoek in januari voor de jaarlijkse controle.
Ik wil jullie laten weten dat dit laatste bezoek een zeer vervelende ervaring was.
De afgelopen 50 jaar is Lucy Prent naar grote tevredenheid mijn tandarts geweest. Helaas moest zij een paar jaar geleden stoppen.
Sindsdien ben ik bij Lassus Tandartsen. Ik ben zeer tevreden over Nahida de mondhygiëniste. Wat ik minder prettig vind is dat de tandarts steeds wisseld en zeer kort, het lijkt tussen de bedrijven door, even langs komt om te horen wat Nahida heeft gezien en daarna zelf even kijkt. Tot op heden ging dat steeds goed maar het voelt toch anders dan uitgebreide aandacht.
Afgelopen januari kwam meneer Sjaak de kamer binnen, begroette mij, hoorde van Nahida wat zij had gezien n.l. Dat er 2 grote pockets zijn die onder verdoving schoongemaakt moeten worden. Vervelend maar dat moet.
Meneer Sjaak liet mij weten, na kort in mijn mond te hebben gekeken, dat mijn gebit zwak was, dat er barstjes in zaten en dat ik als er iets afbrak geen kroon of brug kon hebben. Dit alles zei hij snel en onaardig, alsof het mijn eigen schuld was. Ik was met stomheid geslagen en hoewel ik anders adrem ben, zat ik met een mond ( gelukkig nog wel) vol tanden. En weg was hij.....
Ik heb mijn gebit altijd heel goed verzorgt en op tijd de controles gedaan. Het is waar dat ik geen gebit heb van een dertiger, ik ben 70 en vlak na de oorlog was de tandverzorging niet wat het nu is.
Lucy Prent heeft altijd mijn gebit met vakkundigheid en optimisme behandeld. Als er iets afbrak dan repareerde zij het. Ik mis haar om haar vriendelijke benadering. Ik weet nog niet hoe het verder gaat.
(Translated by Google)
I am glad that I can write an experience of my last visit in January for the annual check-up.
I want to let you know that this last visit was a very unpleasant experience.
For the past 50 years, Lucy Prent has been my dentist to my great satisfaction. Unfortunately, she had to stop a few years ago.
Since then, I have been with Lassus Dentists. I am very satisfied with Nahida, the dental hygienist. What I find less pleasant is that the dentist changes all the time and very briefly, it seems in between, comes by to hear what Nahida has seen and then takes a look himself. Up until now, that has always gone well, but it still feels different than extensive attention.
Last January, Mr. Sjaak entered the room, greeted me, heard from Nahida what she had seen, namely that there are 2 large pockets that need to be cleaned under anesthesia. Annoying, but it has to be done.
Mr. Sjaak informed me, after briefly looking in my mouth, that my teeth were weak, that there were cracks in them and that if something broke off I could not have a crown or bridge. He said all this quickly and unkindly, as if it were my own fault. I was struck dumb and although I am otherwise quick-witted, I was left with a mouth (fortunately still) full of teeth. And he was gone.....
I have always taken very good care of my teeth and had my check-ups on time. It is true that I do not have the teeth of a thirty-something, I am 70 and immediately after the war dental care was not what it is now.
Lucy Prent has always treated my teeth with expertise and optimism. If something broke off she would repair it. I miss her for her friendly approach. I do not yet know how things will go.
UItstekende praktijk. Schoon, prima service zeer bekwame tandarts(-en).
(Translated by Google)
Excellent practice. Clean, excellent service, very skilled dentist(s).
Bedankt voor de goede beoordeling! Fijn om te lezen dat u tevreden bent.
I really like the one located at the Keizersgracht 132!
Sinds ik bij Lassus Tandartsen door Marija (tandarts) en Sanam (mondhygieniste) wordt behandeld, heb ik bijna (bijna) zin om naar de tandarts te gaan. Hun manier van omgaan met cliënten is hartelijk, vriendelijk en vertrouwenwekkend. Zij leggen helder uit wat zij zien, en behandelingen worden in goed overleg gepland. Ik weet altijd waar ik aan toe ben, en ga steeds weg met het gevoel goed geholpen te zijn geweest. De receptionisten bij Lassus zijn trouwens ook erg bekwaam.
(Translated by Google)
Since I was treated by Marija (dentist) and Sanam (dental hygienist) at Lassus Tandartsen, I almost (almost) feel like going to the dentist. Their way of dealing with clients is cordial, friendly and trust-inspiring. They explain clearly what they see, and treatments are planned in close consultation. I always know where I stand and I always leave with the feeling that I have received good help. The receptionists at Lassus are also very skilled.
Beste Lieve, hartelijk dank voor het schrijven van deze leuke waardering! We zullen de complimenten delen met Marija en Sanam. Fijn om te lezen dat ze u goed informeren en u met een goed gevoel de praktijk uit gaat.
Fijne, professionele tandarts. Persoonlijke aandacht, je komt altijd bij dezelfde tandarts, altijd goeie service, het is er schoon en licht, ben zeer tevreden. Voel me altijd welkom!
(Translated by Google)
Great, professional dentist. Personal attention, you always see the same dentist, always good service, it's clean and bright, I'm very satisfied. I always feel welcome!
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Deze mensen nemen de tijd, stellen gerust en gaan een stapje verder dan de doorsnee tandarts.
(Translated by Google)
These people take their time, reassure and go a step further than the average dentist.
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Super intake, veel aandacht voor je klachten en staat van het gebit. Straalt veel professionaliteit uit.
(Translated by Google)
Great intake, lots of attention for your complaints and condition of the teeth. Radiates a lot of professionalism.
Onnodig behandeld aan kies waardoor ik 2 keer een behoorlijk smak geld moest betalen aan de Keizersgracht.. Op dePlantage middenweglaan heeft dr. Niels goed werkt verricht, dank
daarvoor!
(Translated by Google)
Unnecessarily treated my tooth, so I had to pay a lot of money twice at the Keizersgracht. Dr. Niels did a good job on the Plantage Middenweglaan, thanks
before that!
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The dentists are qualified, it’s just that every time I had to wait quite a while to get my turn in spite of having an appointment.
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Only had good experiences at this dentist. They are good at what they do and very pleasant.
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Bij Lassus tandartsen werkt een heel team specialisten samen voor een perfect resultaat.
(Translated by Google)
At Lassus dentists, a whole team of specialists works together for a perfect result.
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Usually good service. However, sometimes they may charge you for the service they did not provide, and then simply ignore complains
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All specialist are wonderfull. Highest quality and level of service. Recommend it to everyone.
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Zeer slechte klachtenafhandeling. Mijn klacht loopt al een half jaar, erg vermoeiend om elke week zelf er achteraan te moeten bellen, omdat er wordt beloofd dat ze het zullen oplossen, wat tot op heden niet is gebeurd.
(Translated by Google)
Very poor complaint handling. My complaint has been going on for six months, very tiring to have to call every week to find out, because they are promised that they will solve it, which has not happened yet.
Beste Sheranie J, onze excuses voor de lange vertraging omtrent de afwikkeling van uw klacht. Dit is zeker niet wat u van ons mag verwachten. Kunt u uw klacht doorsturen naar mij via Laura@lassustandartsen.nl, dan kan ik intern nagaan waar het misgaat en u zo snel mogelijk de juiste terugkoppeling geven. Alvast vriendelijk dank.
The service at this Dentist is great, they make you feel at ease also when you are kind of afraid to go to the Dentist. Very fancy location and convenient to get to. Thank you again to Negisti and Arezo you were great! Keep it up the great work :)
Hi Dennis, thank you for the kind words. Happy to hear that you enjoyed your experience at our clinic and especially with Negisti and Arezo. We will share your review with them and hope to keep welcoming you at our clinic.
I ordered Invisalign braces with Lassus tandartsen and waited 2 months to get it placed. When I came to the practice, there were no braces. Also the dental technician was not at the practice. They told me it would take another month. I called to understand what had gone wrong, I was put through to a call center. In the meantime I have already paid for all the pre-work. A customer manager wrote me an email to say she hopes that we would find a solution. When I tried to call her back she was not available. VERY bad experience!
Dear Mrs. van Wassenaer, we regret that your Invisalign braces were not available during your appointment, this is not what you should've experienced at all. These kind of braces are ordered in the US and it always takes 6-8 weeks to receive your braces. This is standard procedure. Our treatment coordinator sent you an email to find a suitable time together for a call, but was unfortunately unavailable at the time you responded. She will definitely get in touch with you later today to discuss your experience and find a solution together.
I discovered this dentist online and I must say my experience was great. The prices are reasonable considering the location, the lovely design and the general structor, the cleanness and more than all the quality of the service. The staff is prepared, they advice and explain you about everything and they take care of you. I really recommend it!
Dear Frida, thank you for taking the time to write this wonderful review and your recommendation. We look forward to keep welcoming you at our clinic.
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Dank, Ricardo
I've highlighted my pain for over a year, after my wisdom tooth was removed, and Lassus informed me that there is nothing and I should use Sensodyne. My new dentist explained me today that the tooth next to my wisdom tooth was almost dying, because of a firm removal of my old wisdom teeth.
Ik wilde inschrijven bij lassus op de plantage te Amsterdam en ben geweigerd wegens een "voorval" van enkele jaren geleden met een medewerker. Mijn vraag om inzage hiervan is gewoon negeerd.
(Translated by Google)
I wanted to register with Lassus on the plantation in Amsterdam and was refused due to an "incident" a few years ago with an employee. My request for access to this was simply ignored.
Beste David S, uw klacht is intern besproken en u heeft inmiddels de juiste terugkoppeling ontvangen.
Perfect location in the city center which is also close to my previous company. Employees there are all kind, patient and professional. I've already had 3 treatments and all of them gave me great experience. They made me not scared of dentists so much any more.
Dear Ms Shen, thank you for the wonderful review. It is a pleasure to read that you are less scared of going to the dentists because of our employees. We hope that you will eventually visit the dentist with no fear at all:-)
I read great reviews online about your clinic, for that reason I made an appointment to which I had to wait almost 2 months. The day before the appointment I got a call being informed that it was canceled and that I would have to wait at least 6 weeks, to have someone calling me to reschedule the appointment and that could take other 2 months. No further explanations were given besides apologies. I don't want apologies, I wanted someone fixing a mistake that was not mine. Terrible experience.
Dear Ms. Pung, we regret to learn that you are not happy with the service we provided you. Unfortunately we had to cancel the appointment with the specialist due to personal matters. We understand that you are not looking for an apology, but this is unfortunately out of our hands. Please also note that we did not made that mistake that you want to have fixed as well. Our treatment coordinator Carmen Guda will get in touch with you to discuss your experience at our clinic.
Amazing service and very friendly. Cleaning was easy and the people were really nice.
Dear Dakota, thank you for writing this review. We're happy to read that you had a pleasant experience at our clinic.
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Thank you, Tonia!
Amazing place! I got a crown on a very damaged front tooth which plagued me for years, and my dentist Pauline Remmert explained everything and kept me relaxed through the whole process and I am delighted with the result. 5 stars
Dear Denise, thank you for the wonderful review. We are happy to read that you love our clinic and you are delighted with the end result of your treatment!
Great staff, prompt service, lovely environment with a very open feel. Approachable and knowledgable staff.
Dear Sophie, thank you for the kind review. Happy to read that you love our clinic!
Lassus Tandartsen is the best place to go for dentistry in Amsterdam. I recently had to have my front tooth replaced and Jacques made me feel calm, comfortable and made me laugh :) he was such a pleasure to be around. Tim designed my new tooth to perfection, he really is an artist. I cannot recommend Lassus Tandartsen enough! Thank you for my new beautiful smile!
Dear Ms. Wagner, it was a true pleasure reading your review. Thank you for taking the time to write this. We are happy to read that your treatment from Jacques & Tim went very well and that you enjoy your new beautiful smile!
Modern dentist facilities and very friendly staff!
Dear Leo, thank you for the kind review. This is very much appreciated by us.
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Dear Monica, thank you for writing this honest review. We regret that you came all the way from The Hague to find out the bridge wasn't ready. Unfortunately we found this out too late, which is something that should not have happened. We cannot give back your lost time, but my colleagues are already in touch with you for a solution and reimbursement of your trainticket. With kind regards, Laura - Lassus Tandartsen
Good dentists, nice staff, all in all recommended.
Thank you for the kind recommendation, Gabi. This is very much appreciated by us!
Heel goed geholpen door tandarts Jordie. Zeer tevreden met mijn composiet facings. Jordie is vriendelijk en geeft heldere uitleg. Doet alles in overleg. Enige puntje is dat de prijs van de facings op de website (100-150) een beetje voor verwarring zorgde is omdat er nog wat extra kosten bij komen. (=inmiddels opgehelderd)
Update: ik werd heel netjes nagebeld om te vragen naar de verwarring die ik had over de kosten. De kosten van een facing liggen weldegelijk onder de 150 per tand, maar wanneer er bijvoorbeeld een hoektand wordt verlengd kan het zijn dat hier extra kosten voor worden berekend omdat er dan niet alleen een laagje over de voorkant nodig is, maar ook over de achterkant. Verder komt er ongeveer 65 voor een consult bij (kan hoger uitvallen als er meer info nodig is, bijvoorbeeld over bleken). Maar ik ben zo blij met mijn tanden dat deze het bedrag meer dan waard zijn!
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Dentist Jordie helped very well. Very satisfied with my composite veneers. Jordie is friendly and gives clear explanations. Does everything in consultation. The only point is that the price of the veneers on the website (100-150) caused a bit of confusion because there are some additional costs. (=now clarified)
Update: I was called very politely to ask about the confusion I had about the costs. The costs of a veneer are certainly less than €150 per tooth, but if, for example, a canine tooth is lengthened, additional costs may be charged because a layer is not only needed over the front, but also over the back. Furthermore, there is an additional charge of approximately 65 for a consultation (this may be higher if more information is required, for example about whitening). But I am so happy with my teeth that they are more than worth the money!
Lassus dentists are the best in Amsterdam. It is a collective of a number of dentists with different specializations. So you can go for everything. In addition, they have the latest equipment and are located in a beautiful building on the Keizersgracht
Incredibly unprofessional!
My permanent retainers have come off 3 times in less than 6 month after having my braces taken off.
The night retainers they gave me also broke.
My overall feeling is that they don’t take their job very seriously.
Then I get a girl on the phone saying “I understand your frustration, the retainers are within the guarantee so don’t worry”
Well, she forgets the fact that I had to wear those braces for two years and aside from all the money I paid is also the pain, the actual physical pain and discomfort you go trough! I’m getting a gap between my teeth as they can and likely will move if you don’t use retainers.
Is it really that hard to actually do a good job and show some care for your clients?!
I would definitely not recommend this clinic.
Dear Mr. Chalabi, we understand your frustration. Therefore we are already in contact with you to come up with a proper solution regarding the retainers and the inconveniences. With kind regards, team Lassus Tandartsen
This is a GREAT dentistry service in Amsterdam, ALL the staff are super nice and very gentle people all there to make sure to give the best care possible!! THANKS Lassus Tandartsen!!!
Dear Consuelo, thank you for this wonderful recommendation! This is very much appreciated by us.
I came to the Lassuss clinic with challenging teeth one year ago. And I felt that care was not just professional, but that they really provided help.
Dear Elena, thank you for the wonderful review. We are glad to hear that you are happy with our service and hope you will enjoy your new teeth. With kind regards, team Lassus Tandartsen
I've not had great experiences with Dutch healthcare, but these people are the exception to the rule. I had a botched root canal from my previous dentists almost a year ago; when it flared up, they tried to sort it out on a Sunday morning. When Monday rolled around and I was still in pain, they took one look at me as a walk-in, no appointment, and not only anesthetised the area instantly, they also got me a same-day appointment for re-treatment at their office in Lassusstraat. The procedure ran smoothly and was as painless as I could expect. Super happy with them and recommend them highly.
Thank you so much Mohsin for the wonderful review and recommendations! We are happy to learn that you enjoyed your experience at our clinic.
Ik ben erg blij met Jacques Schimberg en Nahida Nabi bij Lassus Tandartsen. Ik ben gestart met een behoorlijke angst voor de tandarts. Inmiddels heb ik 2 implantaten die perfect zitten en is mijn angst vrijwel verdwenen. Jacques Schimberg verstaat zijn vak heel goed, dit geeft vertrouwen. Zo ook Nahida Nabi: zij doet de behandeling ook helemaal goed en met zorg. Daarbij zijn beiden altijd bijzonder vriendelijk en hartelijk in het contact. De goede ontvangst begint al bij de receptie van Lassus Tandartsen. Nog even en ik ga met plezier.
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I am very happy with Jacques Schimberg and Nahida Nabi at Lassus Tandartsen. I started with quite a fear of the dentist. I now have 2 implants that fit perfectly and my fear has almost disappeared. Jacques Schimberg knows his profession very well, which gives confidence. This also applies to Nahida Nabi: she also does the treatment completely well and with care. Both are always very friendly and cordial in their contact. The good reception starts at the reception of Lassus Tandartsen. Just a little while and I'll be happy to go.
Beste mevrouw Kooistra, wat fijn om te lezen dat u zo tevreden bent over onze praktijk en in het bijzonder Jacques en Nahida. Bedankt voor deze mooie waardering! We hopen dat u binnenkort écht met plezier naar de tandarts gaat:-)
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Thank you, Eli!
Vakwerk, geen pijn, goed advies! Zeer tevreden.
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Craftsmanship, no pain, good advice! Very satisfied.
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Hartelijk dank, Brandon!
Very pleasant practice with thorough and friendly professionals. Perfect choice for expats as everyone speaks a high level of English. I was very impressed with how thorough my introductory appointment was; my new dentist took the time to show all the images to me, explaining what she was looking for, and discussing preventative measures as well as treatment plans. Ideal.
Dear Ms. Hopkins, thank you for the kind recommendation taking the time to write this wonderful review about our clinic. This is very much appreciated by us. We look forward to keep welcoming you at our clinic. With kind regards, team Lassus Tandartsen
Initial review in December 2016:
(1 star) Coming all the way and they cancelled when I was already at the location! With an unprofessional behavior. They must think that we don't have all the time to waste!
Update on 12.12.2017:
(4 star) They apologised and offered me a free cleaning. Most importantly in the later appointments all the things went as expected. Accepting that sometimes things may go wrong and considering that it hasn't repeated in the last year, I'm updating the rating to 4 stars because overall I'm happy with the practise.
Dear Mrs. Mutlu, thank you for writing this honest review about your visit to our practice last evening. We regret that your appointment was cancelled while you where at our practice. My colleague is already in contact with you to offer our sincere apologies and to discuss a solution for the inconvenience this has cost you. With kind regards, team Lassus Tandartsen
The dentist and the hygienist were perfect! However, everything else was badly organized. They failed to send me a bill, despite my announcement to them of a change of address. I even contacted them to ask for my bill that I seemed not to have received and they just did not care to check for me. Even though I had all my mail redirected to my new address via Postnl, I received no bill, no reminder, no answer to my request, and received months later directly an email from the Incasso service to pay within 3 days with serious extra costs.... absurd, unfair, and unprofessional. When I contacted them again to explain that I had tried to prevent exactly this from happening, they did not care. As if they were not responsible for their own mistakes. Last but not least, they call themselves an "expats dentist" but they apparently cannot contact people abroad or give any information via email... it doesn't make sense.
UPDATE TO THIS REVIEW: Right after I posted this review, I was contacted by their team and they found a way to solve this problem (and spare me the additional costs). They were, then, quick, efficient, responsive, and professional. They also apologized for what happened, which of course makes it already better. I have therefore updated my evaluation from one star to three star. I can imagine/hope that my story has changed how they will deal with patients moving abroad or asking for their bill in the future :) . A very good reaction to an originally very negative review!
Dear Ms. Christoff, thank you for writing this honest review. We are pleased to read that your appointment with your dentist and the hygienist were perfect. However, we do regret that there has been a misunderstanding in regards to your bills and new address. This is not what you should expect from us and we would like to learn from this unfortunate mistake. We will send you a private message in order to discuss this further and come up with a solution. With kind regards, team Lassus Tandartsen.
A very nice office with professional dentists. The team really took time to check everything up before explaining in details what would be the next steps - with of course all the freedom to talk about my own expectations. Really recommended.
Dear Mr. Pons, thank you for taking the time to write this review. We are happy to learn that the whole team took the time to discuss and evaluate the treatment plan with your wishes in mind. We look forward to keep welcoming you at our clinic.
Really nice place with top installations and great professionals! Highly recommended
Dear Mr. Freitas, thank you for your kind recommendation. It's really appreciated by us and we look forward to welcome you again at our clinic.
Ik maak niet vaak een review, maar vond dat het na mijn vorige tandarts ervaringen toch wel de moeite waard is mijn complimenten op papier te zetten. Goede, vriendelijke ontvangst en veel mogelijkheden om je afspraak op het minst storende moment te plannen. Met enige gene mijn beperkte kauwmogelijkheden besproken. Na mijn 1e gesprek een grondige analyse van mijn gebit, blijkt dat er toch nog mogelijkheden zijn mijn vervallen gebit in stappen weer normaal te kunnen gebruiken.
Nu, volop in behandeling bij Stijn en zeer tevreden hoe kundig en ontspannen er gewerkt wordt. Mijn vorige tandarts en minder prettige ervaringen ben ik niet vergeten, maar ik weet nu ook hoe er op een andere en humanere manier met het gebit omgegaan kan worden.
Marco
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I don't often write reviews, but after my previous dental experiences I thought it was worth putting my compliments on paper. Good, friendly welcome and many options to plan your appointment at the least disruptive time. Discussed my limited chewing options with some other person. After my first consultation and a thorough analysis of my teeth, it turns out that there are still possibilities to gradually use my decayed teeth normally again.
Now, in full treatment with Stijn and very satisfied with how skillfully and relaxed the work is. I have not forgotten my previous dentist and less pleasant experiences, but I now also know how to treat teeth in a different and more humane way.
Marco
Beste heer Cornelissen, hartelijk dank voor de mooie waardering en dat u de tijd heeft genomen dit te schrijven. Dit wordt door ons enorm gewaardeerd. Fijn om te lezen dat u weer vertrouwen heeft in de tandarts en u tevreden bent over de behandelingen bij Stijn.
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Beste heer Pleines, hartelijk dank voor de mooie 5 sterren beoordeling!
Modern, friendly and professional. Also, great with children. I am a happy client.
Dear fam. Van den Houte, thank you for the wonderful review. We look forward to welcome you back soon.
Friendly and very professional dental treatment in Amsterdam. Highly recommended.
Very knowledgeable and friendly dental practice. A lot of specialist skills such as implants etc. Highly recommended.
Dear Tobias, thank you for writing this wonderful review about our practice and the skills of our team. We look forward to welcome you back soon. With kind regards, team Lassus Tandartsen
Stijn is my dentist since 2014. Lovely staff in the whole practice, and it looks like a hotel. Pueyos made a retainer and it looks really cool. If you're looking for a high-end dental practice, this is the place to be.
Mijn eerst kennismaking met de tandartsenpraktijk was prima. Prettige wachtruimte, vriendelijke en attente receptionisten. Mijn nieuwe tandarts was mij aanbevolen en komt heel kundig en professioneel over. Een hartelijke en zorgvuldige tandarts bovendien én assistente.
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My first introduction to the dental practice was fine. Pleasant waiting area, friendly and attentive receptionists. My new dentist was recommended to me and seems very knowledgeable and professional. Moreover, a cordial and careful dentist and assistant.
Beste Joyce, hartelijk dank voor deze mooie waardering. We vinden het fijn om te lezen dat u een goede kennismaking heeft gehad en zien er naar uit u te mogen blijven verwelkomen in onze praktijk. Met vriendelijke groet, team Lassus Tandartsen
Heel commercieel. Ik kreeg allemaal ongevraagde adviezen die nergens op sloegen. De behandeling bij de mondhygieniste was zo pijnlijk en vervelend dat ik halverwegen heb gevraagd of ze ajb kon stoppen; ben toen naar huis gegaan. Geen aanrader!
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Very commercial. I received all sorts of unsolicited advice that made no sense. The dental hygienist's appointment was so painful and unpleasant that I asked her to stop halfway through; then I went home. Not recommended!
Beste mevrouw Van der Velden,
Hartelijk dank voor het schrijven van uw review. Het spijt ons te lezen dat in het bijzonder de behandeling bij de mondhygieniste voor u onprettig was en wij niet aan uw verwachtingen hebben voldaan. Graag kom ik met u in contact om te praten over uw ervaringen in onze praktijk, om zo onze zorg en service te kunnen optimaliseren. Wilt u hiervoor contact met mij opnemen via laura@lassustandartsen.nl of 020-4713137? Dit wordt door ons zeer gewaardeerd. Met vriendelijke groet, Laura - Lassus Tandartsen.
This is what a dentist should be like. State of the art technology and amazing service. Love their approach to health care in 2017
Dear Werner, thank you so much for this wonderful review and the feedback on our approach to health care and service. Hope to see you again soon. With kind regards, team Lassus Tandartsen
De behandelingen bij Lassus Tandartsen zijn van hoge kwaliteit.
Daarnaast is het ook prettig dat je naar meerdere locaties kan gaan en ook daar goed geholpen kan worden en al de praktijken zijn heel het jaar open zelfs op zon- en feestdagen!
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The treatments at Lassus Dentists are of high quality.
It is also nice that you can go to multiple locations and receive good help there and all the practices are open all year round, even on Sundays and public holidays!
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Thank you, Tim!
Dit is de fijnste plek in Amsterdam om naar de tandarts te gaan! Ik kreeg zelfs whatsapp contact voor eventuele vragen. Voelt persoonlijk en vertrouwd!
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This is the best place in Amsterdam to go to the dentist! I even got whatsapp contact for any questions. Feels personal and familiar!
Very nice place, high end in technology, with a helpful people!
and opens 365 days a year/ crazy
Thanks for your help!
The entire experience was quick, friendly, and efficient. Very nice staff/doctors with a beautiful lobby and nice patient rooms. Was very impressed and would definitely recommend to others.
Dear Mary, thank you for the wonderful review about your experience at our practice! Looking forward to welcome you back soon. With kind regards, team Lassus Tandartsen
Excellent service in a modern, sizeable and well kept clinic. Absolutely recommended.
Dear Mr. Matsson, thank you for taking the time for writing this wonderful review. We are very happy to read that you enjoy our services and that you recommend our clinic. With kind regards, team Lassus Tandartsen
Ik kom hier graag voor mijn 3 maandelijkse mondhygiëne reiniging - de Tandartsen zijn zeer vriendelijk en vakbekwaam.
Lassus Tandartsen - Een Beautycentre voor de perfect smile! :)
(Translated by Google)
I like to come here for my 3 monthly dental hygiene cleaning - the dentists are very friendly and skilled.
Lassus Dentists - A Beauty Center for the perfect smile! :)
Super fijne kliniek! Personeel is zeer vriendelijk, stellen je goed gerust, hebben geduld en maken het tot een fijne ervaring! Echt een aanrader
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Super nice clinic! Staff is very friendly, reassures you, has patience and makes it a nice experience! Really recommended
Een heel grote tandartsenpraktijk. Dat kan zijn voordelen hebben: snel terecht kunnen bij noodsituaties - en dat is perfect, maar het vereist ook heel wat van de coördinatie. Dat gaat nogal eens fout. Het maakt erg uit wie je treft als behandelaar. Ik heb goede en vaker zeer slechte ervaringen. Ik ben vertrokken.
(Translated by Google)
A very large dental practice. That can have its advantages: being able to respond quickly to emergencies - and that's perfect, but it also requires a lot of coordination. That often goes wrong. It matters a lot who you meet as a practitioner. I have had good and often very bad experiences. I left.
Beste Wilma,
Hartelijk dank voor het schrijven van uw review. Het spijt ons te lezen dat wij niet altijd aan uw verwachtingen hebben voldaan. Graag kom ik met u in contact om te praten over uw goede en minder goede ervaringen in onze praktijk, om zo onze zorg en service te kunnen optimaliseren. Wilt u hiervoor contact met mij opnemen via laura@lassustandartsen.nl of 020-4713137? Dit wordt door ons zeer gewaardeerd. Met vriendelijke groet, Laura - Lassus Tandartsen.
Хороший сервис
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Had my worst dentist experience there ever. Very unprofessional and my tooth still hurts.
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Een praktijk met samenwerking tussen verschillende disciplines en die het behandelaanbod blijft vernieuwen: tandartsen en ' aanverwanten' met hart voor hun vak.
Ik heb prachtige Skins aangemeten gekregen: een pittig traject maar met een super resultaat. Goede voorlichting, duidelijke afspraken, veel geduld en zorg: mijn tandarts Thomas Rietrae is een kanjer!
(Translated by Google)
A practice with collaboration between different disciplines and that continues to renew the treatment offer: dentists and 'related' with a passion for their profession.
I have been fitted with beautiful Skins: a tough process but with a super result. Good information, clear agreements, a lot of patience and care: my dentist Thomas Rietrae is a star!
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Goede en mooie tandartspraktijk met fijne openingstijden. De tandarts heeft mijn voortanden mooi hersteld! Tijdens de behandeling ben ik goed geïnformeerd en professioneel behandeld!
(Translated by Google)
Good and beautiful dental practice with nice opening hours. The dentist restored my front teeth beautifully! During the treatment I was well informed and treated professionally!
Vooral voor mensen die angstig zijn is dit een perfecte tandartspraktijk! Door de rust die je ervaart als je binnenkomt en de tijd die de tandarts voor je neemt is de behandeling erg prettig. Alles wordt goed uitgelegd en met je besproken. Bij Lassus Tandartsen voel ik mij echt op mijn gemak.
(Translated by Google)
This is a perfect dental practice, especially for people who are anxious! The tranquility you experience when you enter and the time the dentist takes for you makes the treatment very pleasant. Everything is well explained and discussed with you. I really feel at ease at Lassus Dentists.
Echt een geweldige praktijk met tandartsen die de tijd nemen. Iedereen is ontzettend aardig en je hoeft niet eindeloos in de wachtkamer te wachten. Als je binnenkomt weten ze precies wat er de laatste keer is gedaan en kennen ze je dossier. Er wordt professioneel en rustig gewerkt waardoor je echt op je gemak wordt gesteld. In de praktijk zijn alle specialisaties aanwezig. Hele ruime openingstijden en goede bereikbaarheid. Heb enkel hele goede ervaringen hier gehad!
(Translated by Google)
A really great practice with dentists who take the time. Everyone is incredibly friendly and you don't have to wait endlessly in the waiting room. When you come in, they know exactly what was done last time and they know your file. They work professionally and calmly, which really puts you at ease. All specializations are present in the practice. Very long opening hours and good accessibility. I have only had very good experiences here!
Ik ben nooit bang geweest voor de tandarts, maar boren is niet mijn favoriete bezigheid. Bij Lassus voelde ik dus het prikje van de verdoving niet eens. Uniek. En mijn complimenten voor Philip Rietrae, hij luistert naar je en helpt je vol enthousiasme. Ik ben fan!
(Translated by Google)
I have never been afraid of the dentist, but drilling is not my favorite activity. So with Lassus I didn't even feel the sting of the anesthesia. Unique. And my compliments to Philip Rietrae, he listens to you and helps you with enthusiasm. I'm a fan!
Greedy bunch - spent 1000 euro at the practice, and they insisted on charging me 40 euro for an overdue invoice of 8 euro.
Lots of love,
The Avenger
I am officially a Dentophobic so any visit to a Dentist is something I have avoided like the plague.
After encouragement from my Wife, I finally went to see Thomas Rietrae and his colleagues at Lassus Tandarts, and they have quite literally changed my life as well as my smile.
The practice has all the latest equipment, but it's the patient approach that makes this place work so well. They were very sensitive to my fear and apprehension, explained any work required and the likely costs as well as timescales to allow me to plan the work around my finances.
When it came to the hardest part for me, actually sitting in the chair they took their time to ensure I was comfortable, and even during root canal work they ensured I felt no discomfort.
Each dentist was briefed on my condition, each has a specialty, all were excellent in their work.
The opening times fit really well around a self employed, highly mobile lifestyle.
I really can't recommend this place highly enough...